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Customer Service Representative – Role Overview As a Customer Service Representative, you will be the first point of contact for customers, helping to ensure a positive experience and resolving any questions or concerns efficiently. Key Responsibilities: • Respond to customer inquiries via phone, email, or chat, • Provide accurate information about services and assist with requests, • Resolve customer concerns and escalate issues when necessary, • Maintain and update customer records in the system, • Follow up with customers to ensure satisfaction What We’re Looking For: • Strong communication and interpersonal skills, • Problem-solving ability and a customer-focused mindset, • Basic computer skills and ability to navigate systems, • Good time management and ability to multitask, • Professionalism, patience, and attention to detail What We Offer: • Remote work environment (work from home), • Flexible schedule, • Competitive salary/pay, • Comprehensive benefits package, • Opportunities for growth and development Additional Information: • Training will be provided to ensure you understand all processes, • The role requires reliability, responsiveness, and a positive attitude when assisting customers