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Jobs, courses & advice in hospitality • 11-50 empleados
En JOB TODAY desde mayo, 2022
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The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Job Description To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained. Support the running of our hotel by ensuring our guests have a memorable experience in a spotless and well put together room. Lead and inspire the housekeeping team by example, creating an environment that lets them be themselves and bring their best selves to work, encouraging their development and progression Take a hands on approach to training and supporting your team in keeping to our high standards. Oversee and check the cleaning and servicing of all our bedrooms and public areas. Work with our Head Housekeeper on maintaining and developing the partnership with our external housekeeping provider Qualifications Previous experience in a similar role, ideally around a year at Supervisor level An eagle-eye for detail, you can spot a slip in standards from a mile away A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service. Experience of Micros Fidelio Opera or a similar front desk operating system would be an advantage. You’re looking for a place where you can be you; no clones in suits here. Passion for getting the job done and done right. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once if we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact Department: Housekeeping The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
POSITION SUMMARY Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Prepare ingredients for cooking, including portioning, chopping, and storing food before use. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Wash and disinfect kitchen area; set-up and break-down work station; and follow and ensure compliance with sanitation and cleaning procedures. Monitor the quality of food prepared and portions served throughout shift. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: Less than 1-year related work experience. - Supervisory Experience: No supervisory experience. - License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Bakery Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
Leydi is a Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience. Leydi brings the legendary flavours of Istanbul to central London. Where guests once had to travel to the wider districts of the capital to search for the authentic Turkish flavours. Unique to the area, Leydi brings these modern flavours in a light, bright and contemporary Central London setting. Leydi has a bustling dining room filled with laughter, distant clattering pans, complete with dinners that turn into dancing with punchy cocktails, magnums of wine and an East meets West soundtrack. Leydi is part of Hyde London City, marking the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Job Description Reporting to the Head Chef, the Senior Sous Chef will be responsible for the efficient running of the sections and production of food at the highest standards, ensuring the kitchen area is clean and set up for service at all times. What you’ll do… Support the Head Chef in leading a large and dynamic kitchen team. Nurture and develop the talent of the kitchen team, creating an environment that brings out the best in them and where they can be themselves. Make sure things are running without hitch, orders and deliveries are coming and going as needed, our service is smooth as brown butter, and our food hygiene standards are sky-high. Work with our Head Chef on ideas and techniques that make our kitchen a creative, ever-changing environment where we’re always looking to make the best food out there. Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hyde experiences for our guests and comfortable turning to you with questions. What we’re looking for… 2+ years’ experience as a Sous Chef in a busy, bustling environment with freshness and provenance of ingredients as a key priority. Knowledge in traditional Turkish cuisine, with experience in butchery, mangal, Turkish breads and use of stone oven. Experience and understanding in and on the modern Turkish market. A true passion for creativity whilst maintaining the integrity of our brand standards through the dishes on the menu. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. What’s in it for you… Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Department: F&B kitchen The company Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.
Descripción ¡La aventura comienza! solo faltas tú, forma parte de nuestro equipo de servicios técnicos de Ushuaïa como Técnico de Mantenimiento. Tus principales funciones serán: - Realizar los partes de averías asignados. - Atender avisos a través de la herramienta interna GIFT de los diferentes departamentos. - Llevar a cabo las tareas de montaje de salones. - Toma de las diferentes lecturas diarias de consumos. - Poner en marcha parte de la maquinaria del hotel. - Cortar o cerrar la maquinaria al cumplir su horario asignado. - Hacer mantenimientos preventivos en maquinarias. - Repaso de todas las instalaciones exteriores. - Realizar trabajos de jardinería. - Realizar controles y tratamiento de las aguas del SPA. A cambio de tu compromiso, te ofrecemos: Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por cuarto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. Ofrecemos una política salarial competitiva, contratación fijo-discontinua y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. ¿Qué esperamos de ti? - Experiencia en la posición ofertada, preferiblemente en hoteles con estándares LHW. - Se valorará formación específica en mantenimiento. - Conocimiento del área de jardinería. - Capacidad de trabajo en equipo. Department: Maintenance Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.
Exciting Job Opportunity for Outgoing Individuals Who Love Wine and Exploration! Are you a friendly, outgoing person with a passion for wine and travel? Do you love meeting new people and sharing the rich history and culture of Catalonia? If so, we have the perfect job for you! Position: Wine Tour Guide/Driver with own car Location: Starting from Barcelona, guiding tours through Sitges, Blanes, and the stunning Penèdes wine region Pay: 20€/hour + opportunity to earn generous tips! Job Description: - Welcome international guests with a warm and friendly demeanor - Provide informative and engaging guided tours through the picturesque towns and wineries of Catalonia - Conduct wine tastings and share insights about local wines, wineries, and the region’s rich history - Ensure a safe and comfortable driving experience throughout the tour - Enjoy flexible working days and hours, catering to both large groups and intimate tours - Taking good care of the car, Cleaning the car What We’re Looking For: - Registered as Autonomo - Excellent driving skills, a valid driver’s license and your own car - Fluency in English (other languages are a plus) - A warm, social personality with a love for storytelling and making connections - Passion for wine and willingness to learn (experience as a sommelier is a plus, but not required) - Interest in the culture and history of Catalonia This is a fantastic opportunity to make money while exploring the stunning wine country and meeting fascinating people from all over the world. If you're ready for an adventure and want to join our fun and dynamic team, apply now!
En kiltro Restobar buscamos reforzar nuestro equipo con la posición de Bartender. Kiltro es un restaurante que ofrece una gastronomía fusión latina y una amplia carta de cócteles de autor y clasicos enfocándose en el Pisco. Tenemos licores caseros y destilados infusionados. Tenemos 2 locales uno ubicado en Gracia y otro en Sant Antoni. Resumen de la posición: Preparacion de cocteles, bebidas, vinos y cervezas. Para nosotros es fundamental entregar un excelente servicio a nuestros clientes, mantener la barra limpia, ordenada, control de par stock, preparación de siropes y cordiales. Funciones esenciales: - Preparar todo tipo de bebidas, cócteles, mocktails, combinados, vinos, cervezas, etc… - Mantener las áreas de la barra limpia, estación, contra barra, neveras, cafeteras, pica, copas y otros accesorios. - Saludar, atender y dar un excelente servicio a todos los clientes. - Mise en place de la barra; preparar zumos, siropes, cortar fruta, montar estación. Entre otros. - Requerimientos: - Conocimientos básicos de coctelería - Recetas de los cócteles clásicos - Español e inglés. - Ser dinámico, social, predispuesto y poder trabajar bajo presión - Ser organizado, limpio y ordenado Necesitamos documentacion en regla.
Important travel insurance company needs to incorporate a Customer Service to support its roadside assistance services in the Dutch market. Our client Our client is an organization that offers a diverse range of services centered around mobility, road safety, and sustainability. These include roadside assistance, insurance, and travel services, alongside efforts to promote responsible and sustainable transportation. With a strong focus on Corporate Social Responsibility (CSR), the organization works to create a sustainable living environment and address socially relevant issues. It provides A-label quality products and services while actively advocating for the interests of drivers and the broader mobility sector. Working here offers the opportunity to contribute to these important causes. Your functions You will be in charge of coordinating and organizing assistance for customers experiencing vehicle issues in Spain, Portugal, Morocco, or Andorra. Your responsibilities will include reassuring stranded vacationers over the phone, arranging towing services, contacting garages for repairs, managing replacement transportation, and organizing vehicle repatriation. You will work in an emergency response team and handle irregular shifts. Position requisites - Education: High School Diploma - Skills: Customer service, Microsoft Office suite usage - Languages: Native or bilingual Dutch in addition to fluent Spanish and English (spoken and written) - Availability for alternate shifts (daytime, evening, night and weekend) - Previous experience in similar positions - Customer and performance orientation - Capable of operating independently, decisively and stress-resistant - Entrepreneurial attitude Your benefits - Temporary position from May/June until the end of September - Base salary of EUR 25,900 gross per year - Full time (40 hours per week) with rotating shifts - Various pluses: Plus for irregular hours, plus for transport, plus for telework, etc. (with pluses the salary reaches 27,000 gross euros annually) - International and informal working environment - Offices located in Barcelona, Spain (city center) Why with Randstad? Because we have thousands of job offers in our portal. Because we work with the best companies offering you the best jobs. Because we assure you all the legal guarantees in your hiring. Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied. Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click. Because we always count on you. Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities. Register now and find the job you are looking for! Sustainable jobs Randstad’s ambition is to be the world’s most equitable and specialized talent company. We help talent and organizations unlock their true potential by seeking responsible opportunities that drive long-term economic sustainability, prioritizing the well-being of people and the planet. we are sustainable employment Our conviction that all talent, regardless of their background, has equal opportunities for success is evident in our processes, in which we promote workplace equity through diverse and inclusive teams. commitment NetZero We strengthen our environmental commitment to achieve carbon neutrality by 2050 through the Science Based Targets initiative (SBTi).
🌸 Set sail for an unforgettable Easter adventure! 🌸 Spring into action and secure your spot aboard Disney Cruise Line just in time for the busy holiday season. With families flocking to the magic of Disney at sea, it’s your chance to shine, create magical moments, and launch your career on the open waves. Apply now and be part of the excitement in early 2025! 🚢✨ This is your chance to join a world-renowned company, explore exciting destinations, and create unforgettable memories. The magic starts with you! Starting in Spring 2025, you could: Work on the Disney Wonder, cruising through Australia and New Zealand. Sail to the Caribbean, Bahamas, Mexico, and beyond, including working at Lighthouse Point and Castaway Cay, Disney Cruise Line private islands, If you’re eager to embark on this adventure, apply NOW to ensure you’re ready to join as soon as possible, as it usually takes 2/3 months to complete your paperwork before embarking. What Disney Cruise Line is looking for: Outgoing, mature, and flexible professionals with a passion for delivering exceptional guest service. As part of the Disney family, you will: Work in a diverse, multicultural Food & Beverage team. Gain world-class training and recognized experience. Enjoy exclusive crew amenities and activities. Requirements: At least 6 months of recent, full-time experience in a busy restaurant (server, runner, or similar). A commitment to 4–6-month contracts. A passion for working with children and providing family-focused service. What you’ll do: Serve families in three unique themed restaurants for dinner. Manage buffet service for breakfast and lunch. Ensure guest satisfaction with outstanding service. Benefits: Disney Cruise Line will take care of you with: Flights, meals, accommodation, uniforms, and medical insurance. Discounts on Disney merchandise and free access to Disney parks. Opportunities for long-term growth as the fleet expands with the addition to the Disney Destiny in fall 2025. Ready to start your journey? Apply now and make 2025 an extraordinary year with Disney Cruise Line!
Buscamos un Ayudante de Pastelería apasionado y dedicado para unirse a nuestro equipo. El candidato ideal tendrá un interés genuino en la repostería y una fuerte ética de trabajo. - Ambiente de trabajo profesional y dinámico. - Oportunidades de crecimiento y desarrollo profesional. - Remuneración competitiva. Department: F&B kitchen About you - Experiencia previa en pastelería. - Conocimientos básicos de técnicas de pastelería. - Habilidad para trabajar en equipo y bajo presión. - Atención al detalle y compromiso con la calidad. The company “Cocina” es nuestro proyecto más personal. Tras nuestra experiencia en Barcelona con el restaurante “Dos Cielos”, elegimos de nuevo la ciudad para proponer algo diferente e íntimo, un proyecto que nace del sueño perseguido durante muchos años. Nuestra prioridad siempre ha sido el producto; un producto de proximidad y de temporada que se convierte en protagonista, definiendo el espíritu de nuestro restaurante. El proyecto es un homenaje a la cocina, al producto y, por supuesto, a nuestros clientes y amigos. Desde un principio hemos buscado integrar cocina y restaurante para crear una experiencia única. “Cocina” is our most personal project. After our experience in Barcelona with the restaurant “Dos Cielos”, we choose again the city to propose something different and intimate, a project born from the dream pursued for many years. Our priority has always been the product; a local and seasonal product that becomes the main character, defining the spirit of our new restaurant. The project is a tribute to the kitchen, the product and, certainly, to our customers and friends. From the beginning we have sought to integrate kitchen and restaurant in order to create a unique experience. Javier y Sergio Torres. El restaurante Cocina Hermanos Torres es un concepto en el que modernidad y creatividad confluyen, un laboratorio de innovación situado en una antigua nave industrial de 800 metros cuadrados ubicada en el barrio barcelonés de Les Corts y con capacidad de hasta 200 comensales. Centro y corazón del proyecto, la sala principal es una cocina abierta, formativa y cultural, donde el invitado es el máximo protagonista de su propia experiencia: no se trata de un comedor, sino de una cocina en la que se come. Cocina Hermanos Torres restaurant is a concept in which modernity and creativity converge; it is an innovative laboratory situated in an old industrial building that measures roughly 800 square meters, holds until 200 diners and sits in the Barcelona neighborhood of Les Corts. The main room is the heart and soul of the project: an open, educational and cultural kitchen, where the guest is the main character of his own experience: it is not a dining room, rather it is a kitchen where you eat.
ADMINISTRATIVA/O DE COCINA ¿Eres un/una administrativa/o enfocada/o en Cocina con pasión por continuar aprendiendo y desarrollándote en un ambiente profesional y creativo? ¿Buscas un puesto en una compañía que cuida de sus equipos de cocina y te ofrece posibilidades de desarrollo a largo plazo? ¡No busques más! Tareas principales: -Gestión administrativa: procesar órdenes de compra, controlar inventarios y mantener registros actualizados. -Gestión de proveedores: coordinar entregas y asegurar la calidad de los productos. -Apoyo en la planificación de menús: colaborar en la elaboración de menús y garantizar la disponibilidad de insumos. -Control de costes: ayudar a optimizar los costos del área de cocina y generar reportes de consumo. -Comunicación interna: coordinar con otros departamentos y apoyar en eventos o banquetes. -Cumplimiento de normativas: asegurar el cumplimiento de las normativas de seguridad alimentaria y otros procedimientos del hotel. -Control de horarios: control de horarios mediante el sistema de SDP, así como control de los partes de vacaciones y festivos. Lo que buscamos: - Experiencia previa en posición similar. - Actitud positiva y personalidad extrovertida. Lo que ofrecemos: - Contrato indefinido. - Ambiente dinámico. - Turnos seguidos de 8h. - Oportunidades de crecimiento dentro de la compañía. Beneficios: - Comedor de personal. - Actividades de Team Building/Take Care. - Uniforme y lavandería interna y gratuita. - Descuentos en hoteles Marriott. - Oportunidades de aprendizaje y desarrollo. - Programas de reconocimiento y bienestar. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
W INSIDER Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Supply guests with directions and information. Arrange transportation for guests/visitors. Notify Loss Prevention/Security of any reports of theft. Prepare VIP’s arrival and secure any details needed throughout their stay. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Maintain awareness of undesirable persons on property premises. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Assist other employees to ensure proper coverage and prompt guest service. Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Provide assistance to coworkers, ensuring they understand their tasks. Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Check-in/Check-out Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine. Ensure rates match market codes and that any exceptions are documented and include an explanation. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Accommodate requests for room changes when possible. Communicate to appropriate staff that there are guests that are waiting for an available room. Verify and adjust billing for guests. Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). Assign room according to guest request and preferences whenever possible. Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. Clear departures in computer system to document that rooms are no longer occupied. Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns. Review requests for late check-outs and approve according to occupancy. File guest paperwork or documentation. Communications Operate telephone switchboard station in order to answer telephone calls. Reports/Recordkeeping Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Print contingency lists to have a record of all guests in case of emergency. Run credit card authorization report and check for discrepancies. Greet/Escort Guests Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Answer, record, and process all guest calls, requests, questions, or concerns. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Cash Handling Count bank at end of shift and secure bank. Provide change to guests. Cash guests' personal checks and traveler's checks. Balance and drop receipts according to Accounting specifications. Process all payment types such as room charges, cash, checks, debit, or credit. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Maintenance/Security Notify Loss Prevention/Security of any guest reports of theft. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new
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