Account Manager & Customer Care (Málaga)
hace 3 días
Málaga
ppJoin Maite.ai and help the customer service team transform the field of artificial intelligence applied to the legal sector. /ppAt Maite.ai, we are transforming the way legal professionals work with artificial intelligence. With a validated product growing at a double‑digit rate month after month for more than two years, we are looking for an ambitious professional to join as an Account Manager, building the proactive operations that will drive our retention and expansion in the legal sector. /ph3About Maite.ai /h3pWe are an AI‑native company with a strong focus on excellence and user satisfaction. Our culture is built on meritocracy of ideas, critical thinking, and attention to detail. Currently, we have a market‑validated product with over 3,000 clients and 100,000+ users, and we are in full‑scale growth mode. Maite.ai is now proudly part of the Doctrine group, the leader in Legal AI in Europe. /ph3About the Role /h3pAs an Account Manager / Customer Success Manager, you will be the key player in ensuring our clients get the absolute most out of Maite.ai from minute one. Your mission will be to drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector. Additionally, you will play a foundational role in building our proactive customer success operations from scratch, ensuring our artificial intelligence becomes an indispensable tool in their day‑to‑day. /ph3What You’ll Do /h3ulliLead key account onboardings, ensuring a fast adoption that is fully tailored to the specific reality and needs of each law firm. /liliManage client communication across email, phone, and our ticketing platform, providing clear, human, and practical answers while leveraging artificial intelligence to be as efficient as possible. /liliOwn problem resolution from start to finish, executing all necessary operations and diving into the details to guarantee that clients get their issues or questions completely solved. /liliRun proactive user tracking, identifying users with low adoption rates and staying one step ahead by offering help sessions or targeted training in legal prompting. /liliOwn the success metrics, managing contract renewals and working directly on customer retention, taking ownership of monitoring and improving critical indicators such as churn rate and net promoter score. /liliSpot upgrade opportunities, understanding clients so well that you know exactly when a law firm needs to transition from a Plus plan to a Teams environment, or from Teams to a Custom plan. /liliAutomate processes using artificial intelligence, building and scaling our proactive operations while maintaining a personal touch. /liliCreate and standardize playbooks, working hand in hand with the reactive support team to document and build our customer success operations from the ground up. /li /ulh3What We’re Looking For /h3ulliProven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment, managing and growing a client portfolio. /liliExperience with CRM and technical support tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.), essential for hitting the ground running. /liliAbsolute proactivity, spotting potential problems and solving them before the client complains. /liliApproachability, empathy, and problem‑solving skills, a great listener who understands user frustrations and communicates in a clear, direct way. /liliStrong organizational and negotiation skills, managing multiple accounts at different stages of their lifecycle without losing focus. /liliProfessional English (mandatory). /liliOptional: Legal background or professional experience in the legal sector. /liliOptional: Familiarity with AI tools and a genuine curiosity to use them to optimize your own work. /liliOptional: Proficiency in French. /li /ulh3What We Offer /h3ulliBase gross salary: 30,000 €. /liliPermanent contract. /lili100% remote work from anywhere in Spain with a versatile schedule; results‑oriented culture with efficient meetings and a balanced life. /liliTop‑tier tech equipment and a budget for a home office setup. /liliCoworking space membership. /lili6 additional days of annual leave per year, on top of the 22 statutory days, totaling 28 vacation days. /liliCoverflex card to manage meal, transportation, training, and childcare benefits. /liliLanguage classes to support continuous learning and professional growth. /liliFast growth in a company with a strong product‑market fit and a unique opportunity. /liliLeadership career progression within the Doctrine group. /liliHighly motivated and focused team welcoming innovative ideas. /li /ulpIf you are looking for a leadership opportunity in a fast‑growing AI company at the forefront of the legal transformation in Europe, we want to meet you. /p /p #J-18808-Ljbffr