Customer Center Supervisor (Front Office / Back Office / Claims / L&F) Viladecans - Barcelona |[...]
hace 2 días
Barcelona
This role involves monitoring key KPIs (such as attention and service level, AHT, first time response) across all channels, including phone, chat, social media, back office, and claims management. Oversee and manage the performance of the contact center provider (front and back office). Ensure th...