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Importante empresa requiere auxiliares para cubrir 3 vacantes de back office, no se requiere experiencia. Inscribirse personas con ganas de trabajar y documentación en regla de lo contrario abstenerse a la oferta. OFRECEMOS: • Jornada completa • Alta en Seguridad Social • Contrato fijo • Incentivos REQUISITOS: • Perfil Joven • Don de gentes • Puntualidad • PAPELES EN REGLA • Español experto

Importante empresa requiere auxiliares para cubrir 3 vacantes de back office, no se requiere experiencia. Inscribirse personas con ganas de trabajar y documentación en regla de lo contrario abstenerse a la oferta. OFRECEMOS: - Jornada Completa - Alta en la seguridad social - Contrato fijo - Incentivos REQUISITOS: - Perfil Joven - Don de gentes - Puntualidad - PAPELES EN REGLA - Español experto

Empresa líder en su sector está en busca de personal para cubrir tres vacantes en el área de back office. No es necesario contar con experiencia previa. Se solicita que los interesados estén dispuestos a trabajar y cuenten con la documentación completa y en regla, de lo contrario, se les pide que se abstengan de postularse. OFRECEMOS: Jornada completa (Opción a media jornada) Alta en la Seguridad Social Contrato fijo Incentivos REQUISITOS: Perfil juvenil Buen trato con el público Puntualidad Documentación en regla Dominio avanzado del español

Se ofrece: *Elección de jornada pacial en turno de tarde o completa *Salario estimado 1.000 - 1.400EUR/mes según jornada. *Contrato fijo discontinuo y presencial en Barcelona. *Incorporación inmediata. *Formación previa, obligatoria y remunerada. ¿Qué funciones vas a realizar? - Recepción de llamadas. - Atención al ciente. - Resolución de incidencias. - Realización de tareas back office. - Ofrecimiento de servicios. Requisitos: - Imprescindible catalán nativo. - Experiencia como agente telefónico en call center. Valorable experiencia en: -Asesor inmobiliario. -Gestor comercial. -Recepcionista. -Administrativo. - Backoffice. Desde Job and Talent buscamos perfiles de Agente telefónico en atención al cliente para una importante empresa del sector energético.

Empresa del sector contact center busca un/a supervisor/a para sector utilities. La persona seleccionada realizará las siguientes funciones: - Monitorización de la actividad. - Interlocución con los responsables definidos por el partner en la plataforma. - Revisión periódica de los niveles de consecución de KPI’s definidos por el cliente. - Propuestas de mejora operativas hacia el partner que redunden en mejora de KPI’s. - Propuestas de mejora operativa de los procesos/procedimientos existentes. - Control de los procesos de incorporación y dimensionamiento de los proveedores. - Elaboración de informes “ad hoc” necesarios para el correcto seguimiento de la actividad. Requisitos: - Experiencia en call center como supervisor/a y/o back office. - Valorable experiencia en sector utilities en call center. - Buscamos a una persona proactiva y dinámica. - Valorable residencia cercana al puesto de trabajo. Es 100% presencial. - Disponibilidad para viajar: (2 semanas Barcelona, 1 Madrid /Sevilla, 1 Madrid/Valladolid Formación: - ESO finalizada. - Manejo de Excel medio-avanzado (informes, reportes, datos). - Idiomas: - Castellano hablado y escrito correctamente. - Valorable nivel alto de catalán(no excluyente) Salario: 10€ Bruto/hora Horario: Jornada parcial de 40 horas semanales entre lunes y jueves en horario entre 08:30h y 18:00h y viernes entre las 09:00h y las 15:00h, con los descansos establecidos por ley. contrato inicial por ETT+ posibilidad real de incorporación a plantilla

Hotel urbà acollidor situat al centre de Barcelona, amplia el seu equip a la recerca de nou talent per formar part de l'equip de recepció. Si ets una persona atenta que gaudeix del tracte amb el públic, saps idiomes, tens habilitats comunicatives i experiència com a recepcionista d'hotel i vols créixer professionalment... Et volem conèixer! Les teves FUNCIONS seran: - Atenció al client: rebre els hostes de manera cordial i professional, gestionant check-ins, check-outs i proporcionant informació sobre l'hotel i la ciutat. - Gestió de reserves: realitzar i confirmar reserves, així com gestionar cancel·lacions i modificacions, amb el sistema de gestió de l'hotel. - Realitzar tasques de back office: facturació, control de comissions, gestió d'ingressos i pagaments. - Donar resposta a les peticions i preguntes dels clients: tant en persona com per telèfon o correu electrònic. - Facturació i cobrament: processar pagaments d'estades i serveis addicionals, assegurant que totes les transaccions es fan de manera precisa i eficient. - Atenció a incidències: resoldre de forma proactiva les queixes o problemes dels clients, assegurant-ne la satisfacció. - Coordinació interna: mantenir una comunicació fluida amb altres departaments. - Informació turística: oferir recomanacions i orientació sobre llocs d'interès a Barcelona, ​​transports i esdeveniments locals. - Administració bàsica: portar un control diari de les activitats de la recepció, incloent el registre d'entrades/sortides i l'actualització de bases de dades. - Formar part d'un equip de 6-7pax. Les CONDICIONS de la posició són: - Incorporació immediata. - Contracte estable directe amb l'establiment. - Horari en torn intensiu rotatiu setmanal 7-15h / 15-23h / 23-7h - 2 dies de festa seguits, entre setmana (amb 1 cap de setmana al mes lliure) - Salari 22.000-25.000€ brut/any. REQUISITS: - Formació valorable: Grau en Turisme o similar. - Experiència mínima: 2 anys en recepció d'hotel. - Tenir coneixement en funcions de front desk i back office - Idiomes: domini de castellà i anglès, altres idiomes valorables. - Informàtica: Internet, correu electrònic, Office, software gestió hotelera - Imprescindible residir a Barcelona o rodalies.

En LEO Pharma, estamos en un viaje transformador para consolidar nuestra posición como líder global en Dermatología médica. Desde el departamento de Administración y Soporte, tienes el poder de generar un impacto visible y eres guiado por nuestros comportamientos ganadores de simplificación, colaboración y responsabilidad para alcanzar nuestros objetivos. Tu rol Como Becaria/o de Soporte Back-Office, ayudaras a la responsable de la oficinas de Iberia, coordinando y gestionando procesos y actividades operativas claves, incluidos contactos con proveedores, asegurando que se lleven a cabo de una manera rentable y eficiente. - Colaboración en tareas administrativas de convocatoria, organización y protocolización de reuniones internas y otros eventos de empresa. - Realización de comunicaciones escritas, con clientes internos en diferentes canales internos de comunicación. - Participación en equipos de trabajo. - Gestión documental. Clasificación de documentación y/o información, y/o derivación a las áreas correspondientes. Operaciones de mantenimiento y actualización de archivos, en diferentes tipos de soporte. - Cumplimentación, elaboración y/o presentación de documentos y/u trámites con proveedores. - Gestión administrativa de alta proveedores, tramitación de pedidos, seguimiento y reclamación de facturas, así como seguimiento y cierre de PO. - Apoyo en gestión de flota. Atención a los clientes internos, tramitación, cumplimentación y/o elaboración de documentos y servicios relacionados. - Elaboración, cumplimentación o adecuación de presentaciones multimedia o de documentación administrativa. - Tareas administrativas de expedición de documentación y/o paquetería, y seguimiento. - Control de stocks y valoración de existencias de suministros. Tus calificaciones Para tener éxito en este rol, imaginamos que tienes las siguientes calificaciones: - Estudiante de master, grado o formación profesional relacionado con el sector administrativo con prácticas a desarrollar. - Excelentes habilidades de comunicación escrita y verbal en castellano e inglés, portugués seria un plus. - Dominio de Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Gran atención al detalle y capacidad para mantener la precisión en un entorno acelerado. - Capacidad para trabajar de manera efectiva en equipo y de forma independiente. - Fuertes habilidades organizativas y de gestión del tiempo. Tu candidatura No hace falta cargar una carta de presentación, pero siéntete libre de agregar algunas lineas en tu currículum sobre por qué esta posición te interesa. Vamos más allá de la piel Únete a LEO Pharma mientras vamos más allá de la piel y nos transformamos para el futuro como líder global en dermatología médica, generando un impacto duradero. A través de nuestra propia investigación y asociaciones, innovamos y desarrollamos continuamente nuestro catálogo de medicamentos recetados de primera clase para personas con enfermedades cutáneas debilitantes. En LEO Pharma, nos dedicamos a dejar un legado que impacte positivamente a los pacientes, compañeros y nuestro planeta. Experimenta el poder de generar un impacto visible en nuestra estructura organizativa plana. Con nuestro tamaño, tendrás roles versátiles y amplias oportunidades de crecimiento profesional. Aceptamos y consideramos solicitudes de todos los candidatos calificados, porque creemos que nuestras diferentes perspectivas, antecedentes y actitudes son lo que nos permite tomar las mejores decisiones para LEO Pharma y satisfacer las necesidades del maravillosamente diverso mercado en el que operamos. Para ciertos puestos, LEO Pharma puede realizar una verificación de antecedentes realizada por una tercera parte. Únete a nosotros en nuestro viaje más allá de la piel. ¡Aplica hoy mismo!

**¡Únete a nuestro equipo como Asesor de Seguros!** ¿Tienes don de gentes y pasión por las ventas? ¿Qué ofrecemos? 1. Flexibilidad y autonomía para gestionar tu actividad con contrato mercantil. 2. Incentivo mensual según la consecución de objetivos comerciales. 3. Remuneración variable: atractivas bonificaciones mensuales ( desde 500€ a 1200€) más comisiones. 4. Premios cuatrimestrales . 5. Apoyo continuo : formación inicial y reciclaje, herramientas de marketing y back-office, y un equipo comprometido con tu éxito. 6. Marca líder : formas parte de una compañía consolidada en el sector asegurador, con reputación y solvencia reconocidas. ¿A quién buscamos? - Nos gustaría que tuvieses experiencia previa en ventas y captación de clientes, aunque no es imprescindible. - Perfil proactivo , con habilidades de comunicación y capacidad para fidelizar. - Orientación a resultados y motivación por alcanzar metas. - Actitud emprendedora y ganas de crecer profesionalmente en un entorno ágil. Tus funciones - Asesorar de forma personalizada sobre los seguros personales y de empresa. - Detectar nuevas oportunidades de negocio y** ampliar cartera** de clientes. - Gestionar todo el proceso comercial , desde el primer contacto hasta la firma y seguimiento. ** ¡No dudes en ponerte en contacto con nosotros!**

Únete a HORUS REAL ESTATE AGENCY ¿Quiénes somos? HORUS REAL ESTATE AGENCY es una agencia inmobiliaria internacional especializada en el sector del lujo. Nos enfocamos en la comercialización de propiedades exclusivas en ubicaciones privilegiadas, ofreciendo un servicio excepcional a clientes de alto nivel. ¿A quién buscamos? Buscamos asesores inmobiliarios, con experiencia demostrable, o sin experiencia pero con estudios en el sector (finalizados o estudiantes en curso) algunas de las siguientes ciencias sociales, comunicación, arquitectura, idiomas o diseño. Buscamos asesores que deseen desarrollar su carrera en el sector del lujo. Si tienes pasión por la excelencia, habilidades comerciales y ambición por el éxito, queremos conocerte. Valoramos especialmente perfiles con: ✔ Autónomos con disponibilidad horaria. ✔ Capacidad de autogestión y habilidades interpersonales. ✔ Inteligencia emocional y orientación a resultados. ✔ Motivación para liderar su propio crecimiento profesional. ✔ Dominio de idiomas (prioridad para inglés y francés fluidos; el alemán es un plus). ¿Cómo es un día en HORUS REAL ESTATE AGENCY? 🔹 Ofrecer una experiencia de servicio premium a nuestros clientes. 🔹 Captar y valorar propiedades exclusivas. 🔹 Desarrollar estrategias comerciales, marketing y networking. 🔹 Realizar visitas, negociar y cerrar operaciones de alto nivel. 🔹 Analizar el mercado y detectar nuevas oportunidades. 🔹 Registrar inmuebles y actividades en nuestro CRM. ¿Qué ofrecemos? ✅ Colaboración como agente externo con acceso a una cartera de propiedades prime. ✅ Oportunidad de crecer en un entorno internacional y exclusivo. ✅ Formación especializada en el sector inmobiliario de lujo. ✅ Soporte continuo en marketing, asesoría legal y un equipo de back office. ✅ Las mejores comisiones del sector Si buscas una oportunidad única para desarrollarte en el sector inmobiliario de lujo, ¡te estamos esperando!

Seleccionamos asesores inmobiliarios autónomos con experiencia que quieran trabajar en el sector comercial inmobiliario de lujo 1. Gestionar su propio horario. 2. Solo preocuparse por lo que le gusta hacer, vender, alquilar, poniendo nuestro back office a tu disposición. No necesitan captar. Solo necesitamos asesores para visitar nuestros inmuebles con clientes compradores o inquilinos. 3. Recibir altas comisiones, desde un 40 hasta un 80 % sobre el bruto por operación, con un fijo mensual asegurado y reparto de participación trimestral de beneficios de toda la oficina, pudiento llegar perfectamente a facturar 3.000 euros al mes. Seleccionamos comerciales autónomos por expansión de marca en Cataluña. Requisito: mínimo 1 año de experiencia, don de gentes y capacidad de autogestión. No contarás con horarios fijos de oficina ya que gestionarás tu tiempo y la oficina física que disponemos te dará el back office necesario para trabajar libremente (recepción de llamadas y mails, publicación y subidas de anuncios, gastos varios, redacción de contratos, atención en oficina de clientes, métodos de captación automatizados, etc.). Para favorecer tu incremento de propiedades te iremos facilitanto nuevas propiedades captadas y en cartera para que no tengas que realizar la odiada puerta fria y obtener mayores ingresos. Queremos crecer contingo !!

JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

About the job Company Description We’re looking for a Night Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Front Office Manager, you will be responsible for leading the night shift and make sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Lead the night shift and oversee the night team tasks. You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way. Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries. Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy. Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully. Previous experience as Night Manager within a 4* or 5* hotel property. Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

About the job JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events