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  • Hosco
    Meeting Insider (Conference Concierge) Internship - W Barcelona
    Meeting Insider (Conference Concierge) Internship - W Barcelona
    hace 16 horas
    Jornada completa
    Eixample, Barcelona

    Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey! BOOST YOUR CAREER AT W BARCELONA Step inside. See for yourself. W Barcelona is designed by world-renowned architect Ricardo Bofill. With 473 rooms and suites, and five exclusive venues where you will find the best innovations and style. WHATEVER THE OCCASSION, CELEBRATE IN W Our grate meeting spaces, studios and venues ensure a vibrant working experience at W. Get ready to mix it up with other departments to ensure the best quality service to our guests. ARE YOU READY? To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! START DATE: September-1st October DURATION: 4-6 Months 40 HOURS/ WEEK Fluency in english and spanish HEY, LET’S GET TO WORK - Main contact for Meeting Planners when events are taking place in the hotel - Assist Group coordinator and Banqueting director - Take care of the Wired (Business Centre) area - Check conference area cleanliness, banqueting services set-ups and events schedules together with Event Organizers/Meeting Planners - Collect events participants and meeting planners feedback, and share it with involved departments in the hotel in order to improve Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • David Kennedy recruitment
    Customer Support Agent (Basque)
    interview badgeEntrevistas hoy
    Customer Support Agent (Basque)
    hace 2 días
    £19500–£20500 anual
    Jornada completa
    Sant Martí, Barcelona

    David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: • Assist passengers with flight reservations, booking amendments and cancellations, • Provide information about baggage allowances, delayed luggage and missing baggage, • Support customers with online check-in, boarding enquiries and travel documentation, • Assist passengers affected by flight disruptions and respond to refund requests, • Handle customer complaints and resolve travel-related issues in a professional manner, • Explain airline policies, procedures and available options clearly, • Deliver a positive customer experience through effective communication and problem-solving REQUIREMENTS: • Fluency in Basque + English B2, • Strong communication and customer-service skills, • Ability to understand customer concerns and provide clear, helpful solutions, • Calm and professional approach when dealing with stressed or dissatisfied passengers, • Strong problem-solving skills and attention to detail, • Customer-oriented mindset and ability to work in a fast-paced environment

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Hosco
    Assistant Director of Welcome - W Barcelona
    Assistant Director of Welcome - W Barcelona
    hace 16 horas
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • 3-5 years' experience in the guest services, front desk, or related professional area. Including Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Sin experiencia
    Inscripción fácil
  • David Kennedy recruitment
    Customer Support Agent (Galician)
    interview badgeEntrevistas hoy
    Customer Support Agent (Galician)
    hace 2 días
    £19623–£20500 anual
    Jornada completa
    Sant Martí, Barcelona

    David Kennedy Recruitment is working with a leading airline that is seeking to onboard Galician-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: • Assist passengers with flight reservations, booking amendments and cancellations, • Provide information about baggage allowances, delayed luggage and missing baggage, • Support customers with online check-in, boarding enquiries and travel documentation, • Assist passengers affected by flight disruptions and respond to refund requests, • Handle customer complaints and resolve travel-related issues in a professional manner, • Explain airline policies, procedures and available options clearly, • Deliver a positive customer experience through effective communication and problem-solving REQUIREMENTS: • Fluency in Galician + English B2, • Strong communication and customer-service skills, • Ability to understand customer concerns and provide clear, helpful solutions, • Calm and professional approach when dealing with stressed or dissatisfied passengers, • Strong problem-solving skills and attention to detail, • Customer-oriented mindset and ability to work in a fast-paced environment

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Hosco
    HR Director - Barcelona
    HR Director - Barcelona
    hace 5 días
    Jornada completa
    Eixample, Barcelona

    We are looking for a talented part-time People Director (50-60%) to join our dynamic team, at our Barcelona office. In this role, you will be exposed to an international group spanning various business units, where your ability to protect and nurture our culture and to excel at recruitment will be absolutely key to your success. RESPONSIBILITIES Strategic HR & business partnering Act as HR Business Partner for all companies in the group. Ensure HR monitoring and compliance. Be accountable for the OKRs process, together with our Chief of Staff. Run the annual employee survey and propose an annual HR plan based on the results. Own, monitor and act on the people dashboards to steer performance across destinations. Prepare the people slides for our board meetings. Culture, communication & engagement Be the guardian of our group's culture. Lead HR and internal communication projects (internal newsletters, AI trainings, Learning & Development, etc.). Organise and host our annual offsite for the Eterniti and Emerald Stay team. Talent acquisition & development Oversee recruitment and training. Participate in team members' onboardings and offboardings. Deliver individual training sessions (e.g. presentation or communication skills). Help managers develop their coaching and mentoring skills. Team management, entities & tools Manage two HR team members. Complete the HR integration with the Jewels (acquired companies). Handle key individual HR matters and HR situations that escalate. Be accountable for our HR tools: JazzHR and Skello. Depending on priorities as well as your bandwidth, skills and interest, you may be involved in other projects, in line with your qualifications. KEY INFORMATION Employment start: as soon as possible. Reporting to the CEO (Maxime Friess) and COO (Laurent Lacourt). Position based in Barcelona. Occasional travel across our entities and destinations, as needed Permanent contract (indefinite Spanish contract) Part-time position: 20 to 24 hours / week (i.e 50%-60%). Workdays will be Tuesdays and Wednesdays (at the office), plus another half-day or weekday to be confirmed (home office possible). The application journey has 5 key steps: Step 1: screening call for selected candidates. Step 2: case study. Step 3: video interview with our Chief People Officer and our HR Manager. Step 4: video interview with our COO. Step 5: video interview with our CEO. Step 6: references check.

    Sin experiencia
    Inscripción fácil
  • BISTRO BARCELONETA SL
    Ayudante/a de Bartender
    Ayudante/a de Bartender
    hace 11 días
    €12154 anual
    Jornada parcial
    Ciutat Vella, Barcelona

    AYUDANTE/A DE BARTENDER con experiencia y que quieran seguir aprendiendo. Oferta: • Jornada de 20 horas semanales más complementarias distribuidas en viernes, sábados y domingos., • Contrato temporal, • Salario según convenio: 1.012€ bruto/mes, • Bonus, propinas, festivos, nocturnidades., • Tendrás dietas ricas, También opciones vegetarianas., • Un café y un smoothie durante el servicio., • Una cerveza o copa de vino al finalizar tu turno., • Posibilidades reales de crecimiento profesional. Requisitos: • Experiencia profesional debe estar enfocada en la Cockteleria y el free pouring. ¡También en llevar servicios con ritmo y mucha afluencia de clientes, :-), • Trabajar en equipo, • Documentación lista para trabajar Si quieres desarrollar tu carrera profesional en mundo del Bartending este es tu lugar! • Trabajarás con listados de producción, check list y manuales de entrenamiento., • Adquirirás más rapidez, más técnica, más depurado en tus cortes, con más sentido de la organización y con más conocimientos de cocktelería., • Funcionamos muy bien en equipo, nuestro ambiente es familiar, divertido y trabajamos duro. Somos un Beach Burger Café ubicado en la Barceloneta y muy cerquita de la playa. Nuestro ambiente es divertido e informal y nuestra inspiración California de los años 70 y la atmósfera de Hawai.

    Inscripción fácil
  • Hosco
    Sports Partnerships - Internship
    Sports Partnerships - Internship
    hace 5 días
    Jornada completa
    Eixample, Barcelona

    As a Sports Partnerships, you will work at the heart of our sports marketing strategy and contribute directly to the activation of major international partnerships. RESPONSIBILITIES Strategic & Partnerships Management Contribute to the strategic thinking for the 2027-2028 sports partnerships across the Group’s 3 brands Manage sports partnerships and coordinate the delivery of all marketing rights in close collaboration with rights holders, including, in particular: o UCI Mountain Bike World Series o Marmotte Granfondo Alpes o Marathon du Mont-Blanc o Megève International Jumping o Golf clubs Partnership Activation Support the definition and execution of the 2027 activation plan: brand image, visibility, hospitality programs, content creation, social media and business-driven activations Help bring partnerships to life through innovative, fan-centric and premium experiences Performance & ROI Track and analyze partnership performance Prepare ROI evaluations and post-event reports Social Media & Influence Support and deploy athlete and influencer marketing activations Coordinate social media operations linked to sports partnerships Events & Content Support the organization of a premium golf event: Emerald Stay Golf Cup (Costa Brava) Lead the coordination of a brand video project: “Eterniti x Sports Partnerships” Update and optimize the Eterniti x Sports Partnerships presentation deck Market Intelligence & Business Development Conduct benchmarking and trend monitoring in sports partnerships within hospitality, tourism and luxury travel Support business development initiatives: identify sports industry partners to distribute Eterniti’s property portfolio + preparing accommodation proposals for event organizers, teams, or athletes with specific accommodation requirements. KEY INFORMATION The application journey has 3 key steps: Step 1: screening call for selected candidates (15 min) Step 2: video interview with our Sports Partnerships Manager (1h) Step 3: reference check Starting date : January 2027

    Sin experiencia
    Inscripción fácil
  • XIOR STUDENT HOUSING
    Operations Assistant (Receptionist) - Barcelona Collblanc
    Operations Assistant (Receptionist) - Barcelona Collblanc
    hace 12 días
    €1800 mensual
    Jornada completa
    L'Hospitalet de Llobregat

    Join us in delivering a great first living experience to more than 21.000 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 21.000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our best residences in Hospitalet - Barcelona? We are looking for a dynamic, versatile operations assistant, who is eager to join one of our best student residence with more than 220 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working conditions: • Permanent contract - 40h a week, • Rotating morning or afternoon shifts from Monday to Sunday (+bank holidays), with 2 days off per week, • Salary of 1.800€ gross per month, • You will be working in our residence in Collblanc, Hospitalet - Barcelona Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Hosco
    Hospitality Internship
    Hospitality Internship
    hace 5 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Manager Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Ubiquity Service Sp. z o.o.
    Native Italian & Portuguese Speakers – Car Testing Project
    Native Italian & Portuguese Speakers – Car Testing Project
    hace 2 meses
    €12–€19 por hora
    Jornada parcial
    El Prat de Llobregat

    Location: Barcelona, Spain Project type: Short-term freelance, on-site Payment: Invoice only (B2B contract required) Duration: 3 full days Dates: September 3-9, 2026 (dates may change by 1–2 days) About the Project Ubiquity Service is looking for Native Italian and Portuguese Speakers to join a short-term car testing project in Barcelona. You will help us test the voice recognition system of a car and check how well it understands commands in Italian or Portuguese. You will work together with our testing team, who will provide all instructions and test cases. Responsibilities • Say different voice commands to the car in Italian or Portuguese., • Check if the car understands the commands correctly., • Report if the system does not understand or gives an incorrect response., • Repeat some tests when needed., • Follow the test instructions provided by our team., • Work with the testing team to complete all assigned tests. Requirements • Native Italian or Portuguese speaker., • Living in Barcelona., • Available for 3 full days in a row., • Able to work 8 hours per day, including a lunch break., • Flexible start time between 08:00 and 14:00., • Reliable and attentive to details., • Comfortable following clear instructions., • Driving license is a plus, but not required., • Previous testing or automotive experience is not required. What We Offer • Competitive daily pay., • Short-term project — a good opportunity for extra work., • International and friendly team., • Full support from our testing team during the project., • Opportunity to gain experience in automotive technology.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Hosco
    Guest Services Internship
    Guest Services Internship
    hace 5 días
    Jornada completa
    Eixample, Barcelona

    At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check

    Sin experiencia
    Inscripción fácil
  • Hosco
    5 Hotel Recepcionista - Grand Hotel Central Barcelona
    5 Hotel Recepcionista - Grand Hotel Central Barcelona
    hace 5 días
    Jornada completa
    Eixample, Barcelona

    En Grand Hotel Central estamos seleccionando a un/a Recepcionista responsable de garantizar una experiencia excelente de los huéspedes en el hotel desde el momento de su llegada. Este puesto es un papel clave en la recepción, ya que es el primer punto de contacto con los huéspedes del hotel. El/la Recepcionista debe ser un miembro de equipo orientado al servicio al cliente, proporcionando un servicio amable y profesional a los huéspedes en todo momento. Sus principales responsabilidades serán las siguientes: • Proporcionar un servicio amable y profesional a los huéspedes en todo momento. • Realizar el check-in y check-out de los huéspedes y garantizar que toda la documentación se complete correctamente. • Proporcionar información a los huéspedes sobre el hotel, sus instalaciones y servicios, y también sobre la ciudad de Barcelona y sus atracciones turísticas. • Manejar reservas de habitaciones y procesar pagos. • Gestionar y resolver quejas o problemas de los huéspedes, y asegurarse de que cualquier problema sea resuelto de manera oportuna. • Realizar tareas administrativas, como contestar el teléfono, manejar correos electrónicos y realizar otras tareas de oficina según sea necesario.

    Sin experiencia
    Inscripción fácil
  • Hosco
    General Manager Intern
    General Manager Intern
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey? Your Mission Should You Choose To Accept It… Within your role you are responsible for every aspect of the hotel’s operation and will work alongside the local management team that already exists there. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running. You know all the staff inside out and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping, our night team and maintenance. In Case You Don’t Know Who We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partners Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues Introducing, maintaining, evolving and guiding standard operating procedures Support the general manager and management team with several projects You’re the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations… you name it Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about Building relationships with headquarters key players, residents, external parties/renters functioning as a contact person and assisting in handling complaints and technical issues Maintaining and controlling hotel security or our guests, colleagues and goods Supporting the operational preparation and execution of departure and arrival of new students What You'll Have Student – you MUST be enrolled in University A bachelor student, preferably in hotel- or tourism management with at some hospitality experience or team leading experience A flexible, hands-on, motivated and positive approach Background in hospitality, preferably in a hotel environment You love responsibility and handle stressful peak periods like a pro You're fluent in English and Spanish. Know other languages? The more the merrier! Hard working, responsible and “let’s do this!” mentality You’re legally allowed to work in the Netherlands What We Offer An amazing work environment with a fantastic vibe and lots of positive energy On the job coaching and guidance Monthly compensation for your internship (please note that travel costs are not reimbursed). The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry A first glimpse into the world of Hospitality with one of the most innovative players in the market Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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  • Hosco
    Camarero/a - Hotel Arts Barcelona
    Camarero/a - Hotel Arts Barcelona
    hace 6 días
    Jornada completa
    Eixample, Barcelona

    POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Inscripción fácil
  • Hosco
    - Hesperia Apartments Sant Joan
    - Hesperia Apartments Sant Joan
    hace 7 días
    Jornada completa
    Sant Joan Despí

    ¡TE ESTAMOS BUSCANDO! En Hesperia World, transformamos la forma de vivir la hospitalidad. Somos un grupo líder en el sector hotelero con presencia nacional e internacional, gestionando experiencias únicas en hoteles urbanos, vacacionales y resorts. Si buscas un entorno donde la innovación, la excelencia y el talento son protagonistas, este es tu lugar. Únete a nosotros y forma parte de una compañía en constante evolución. Buscamos un/a RECEPCIONISTA para nuestro HOTEL HESPERIA SANT JOAN APARTAMENTS ubicado en Sant Joan Despí. ¿Qué harás en tu día a día? • Gestionar la estancia del cliente desde el check in hasta su check out. • Identificar y dar la bienvenida a todos los huéspedes y visitas del hotel • Reconocer a los clientes repetitivos • Preasignación de habitaciones • Atender todos los requerimientos de los huéspedes antes, durante y después de su estancia en el hotel • Manejar la caja de recepción (cobro de clientes, cambios de divisas, etc.) • Atender a las llamadas telefónicas, faxes y e-mail cogiendo reservas de habitaciones, restaurante y de servicios internos cuando sea necesario • Promoción de todos los servicios del hotel • Ofrecer información de los servicios del hotel e información turística de la ciudad • Atender quejas y sugerencias de los clientes y remitirlas a su superior en el caso de no poder solventarlas • Facturación y cuadre diario de la caja y demás servicios ofrecidos en la recepción ¿Qué necesitas para el puesto? • Nivel de inglés alto, muy valorable francés. • Experiencia mínima de un año en el desempeño de funciones similares y en hoteles 4* • Se valorará conocimientos en Opera. ¿Qué ofrecemos? • Incorporación inmediata • Contrato temporal de seis meses con posibilidad de pasar a indefinido • Formación continua y oportunidad de crecimiento • Horario de lunes a domingo de 12:00 a 20hr con días libres a la semana • Buen ambiente de trabajo • Salario según convenio • Descuento especiales en hoteles de la compañía, así como en variedad de servicios y productos ¡Te esperamos!

    Sin experiencia
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