Regional CIO, Western Europe
hace 23 horas
Barcelona
Reporting to the Group Chief Information Officer, The Regional CIO (RCIO) acts as the strategic and operational bridge between Group IT (T&DS) and the countries within a regional cluster, ensuring: • Consistent service delivery and operational excellence across IT services, • Strong security posture and compliance, • Alignment of regional IT execution with the group operating model, strategy, architecture, and policies, • Alignment with Group Transformation strategy, • Effective cross‑country coordination, capability uplift, and reduction of fragmentation, • Proper governance and decision‑making across Group → Region → Country levels The RCIO ensures the region operates as a cohesive service layer, enabling Group IT to execute uniformly and countries to receive fit-for-purpose services. Key Responsibilities 1. Regional IT Leadership & Governance Represent Group IT at the regional level, ensuring alignment with the group IT operating model, governance bodies (StratCo, ExecCo, OpCo, Regional Committee), and Group CIO directions. · Facilitate regional decision-making, support business case preparation, and ensure initiatives move smoothly across governance gates. · Strengthen regional accountability and drive transparency on priorities, risks, and resource needs. · Ensure region-specific constraints (market maturity, IT staffing, cost structure) are integrated into Group decisions 2. Service Delivery Excellence Ensure end-to-end, cross-country IT service performance, including: · Oversight of service performance, major incidents, escalations, and service continuity · Lead the work of Regional Service Delivery Managers, ensuring accountability for service quality · Coordinate with Group product owners to resolve transversal issues (M365, ServiceNow, Cloud, Network, SOC, etc.) · Identify gaps in IT maturity (process, operations, security) and lead remediation across countries · Monitor regional service KPIs, proactive performance indicators, and risk dashboards 3. Security & Risk Management Act as Regional Security leader, ensuring: · Regional implementation of security policies, standards, and frameworks · Strengthening of regional vulnerability management, threat monitoring, and security governance · Oversight of SOC outputs, incident validation, challenge, and escalation · Support for countries lacking security expertise, especially during incidents and ISO audits · Raise countries’ special cases & constraints needing exceptions to ensure business continuity · Coordination of security-related client requirements (e.g., tenders, infosec questionnaires, DPAs) 4. Project & Portfolio Execution Ensure coherent regional execution of group-driven and region-specific initiatives: · Coordinate project planning, feasibility analysis, resource needs, and alignment with Group PPMO · Ensure proper project governance, adoption, and “build‑to‑run” handover across countries · Manage regional priorities and facilitate portfolio arbitration with Group and countries · Support regional rollout of group IT solutions (e.g., ServiceNow, Cloud, network/security tooling) 5. Contract, Vendor & Financial Management Oversee end-to-end vendor and financial governance: · Negotiate, manage, and monitor regional vendor contracts in coordination with Group; ensure alignment with service expectations & KPIs · Lead FinOps practices across the region: Understanding of local IT budgets Cost transparency (local and Group) and alert in case of budget deviation and playing a key role in identifying solutions Chargeback/showback model including contributions to the cash collection cycle Optimization opportunities, esp. through the identification of IT procurement initiatives and the use of Group contracts Country alignment on funding principles · Ensure synergy between local, regional, and Group procurement structures 6. Country Enablement & Capability Building Provide targeted support to countries with structural gaps: · Hands-on help in project management, operations, cybersecurity, infrastructure, and troubleshooting · Promote knowledge sharing and ensure cross-country collaboration to reduce dependency on isolated expertise · Develop local IT teams by clarifying roles and responsibilities. Build a regional competence backbone (ITIL, PRINCE2, ISO 27001 training) · Support and monitor the adoption of technology solutions and regional change management coordination across countries 7. Regional Representation & Business Partnership Act as the primary IT advisor to regional leadership: · Translate business needs into IT priorities and vice‑versa · Support managing partners in understanding IT implications of business decisions · Ensure countries navigate Group IT structure effectively, escalating when needed · Communicate proactively with regional ExCos, boards, and service lines acting as a communication channel between group T&DS and local/regional stakeholders, and vice versa. Skills & Competencies Technical & Operational · Deep expertise in IT operations, infrastructure, networks, security frameworks, and ITSM · Strong understanding of enterprise service management and cloud ecosystems · Ability to diagnose & uplift IT maturity across highly heterogeneous environments Leadership & Influence · Proven ability to influence without direct authority in a federated, multi-country model · Skilled in stakeholder management (Country CIOs, MPs, Group towers, vendors) · Strong capability to drive alignment across regions with diverse economic and cultural contexts Strategic & Analytical · Ability to translate Group strategy into pragmatic, region-specific execution roadmaps · Strong understanding of FinOps, costing models, and vendor performance management · Analytical clarity on risk, spend, capacity, and performance Communication · Clear and structured communicator able to simplify complex topics for business stakeholders · Trusted partner to regional leadership and Group IT Skilled in spoken and written English and ideally some of the prevalent languages within their regions.