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  • Director of Travel Industry Sales
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    Director of Travel Industry Sales
    57 minutes ago
    Full-time
    Barcelona

    JOB SUMMARY Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies • Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met., • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS)., • Assists with the development and implementation of promotions, both internal and external., • Actively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips., • Plans and participates in Sales trips and industry related meetings., • Participates in departmental sales meetings, relevant operational meetings and pre-cons. Maximizing Revenue • Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members., • Directs the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals., • Promotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. Managing Sales Activities • Monitors all day to day activities of direct reports., • Approves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Manages the orchestration of the International Travel program as it relates to business development and property package creation., • Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments., • Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue., • Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. Analyzing and Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals., • Assists Revenue Management with completing financial projections., • Reviews sales and catering guest satisfaction results to identify areas of improvement., • Develops and executes the annual Sales plan for the assigned market for all direct reports. Providing Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Executes and supports the company’s Customer Service Standards and property’s Brand Standards., • Participates in and practices daily service basics of the brand., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees, • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status, • Provides for the safety and security of the employees or the property, • Monitors employee attendance and records absences/tardiness., • Helps direct supervisors to achieve their own development goals., • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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  • Encargado/a de Sala
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    Encargado/a de Sala
    18 hours ago
    Full-time
    Eixample, Barcelona

    🌶Buscamos un/a Encargado/a de Sala con experiencia con experiencia en el sector HoReCa, que quiera formar parte de un proyecto dinámico y en crecimiento. 🌶Si te apasiona la hospitalidad, el liderazgo de equipos y la excelencia en el servicio, ¡queremos conocerte! 🥗¿Cuáles serán tus responsabilidades? • Apertura y cierre del restaurante según los procedimientos internos, • Supervisión del servicio en sala, asegurando un nivel de calidad alto y constante, • Gestión del equipo de sala y coordinación de las operaciones de barra, • Manejo de caja (POS), control de pagos y cierre diario, • Apoyo operativo en sala y como barista cuando sea necesario (turnos y horas punta), • Resolución profesional de incidencias y atención al cliente, • Coordinación con cocina para garantizar un servicio fluido y eficiente, • Supervisión del cumplimiento de estándares de servicio, higiene y seguridad, • Organización de horarios y planificación del equipo según necesidades del negocio, • Selección, incorporación y formación de nuevos empleados, • Trabajo en coordinación con el Director de Operaciones y el departamento de contabilidad 🥗¿Qué perfil buscamos? • Experiencia demostrable como Encargado/a, Supervisor/a o Gerente en restauración, • Buen manejo de sistemas POS y gestión de caja, • Perfil operativo, resolutivo y con actitud proactiva, • Habilidades sólidas de liderazgo y comunicación, • Capacidad para trabajar bajo presión en entornos dinámicos, • Alta orientación al cliente y atención al detalle, • Español y/o catalán imprescindibles, • Nivel de inglés intermedio o superior, • Conocimiento de legislación laboral aplicable 🥗¿Qué ofrecemos? • Contrato estable, • Salario competitivo + propinas / bonificaciones, • Buen ambiente de trabajo y equipo profesional, • Oportunidades reales de crecimiento y desarrollo dentro del proyecto

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  • Assistant Restaurant Manager-Enoteca**
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    Assistant Restaurant Manager-Enoteca**
    59 minutes ago
    Full-time
    Barcelona

    JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns., • Monitors employees to ensure performance expectations are met., • Provides feedback to employees based on observation of service behaviors., • Assists in supervising daily shift operations., • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager., • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms., • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels., • Ensures compliance with all restaurant policies, standards and procedures., • Monitors alcohol beverage service in compliance with local laws., • Manages to achieve or exceed budgeted goals., • Performs all duties of restaurant employees and related departments as necessary., • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels., • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met., • Encourages employees to provide excellent customer service within guidelines., • Handles guest problems and complaints, seeking assistance from supervisor as necessary., • Strives to improve service performance., • Sets a positive example for guest relations., • Assists in the review of comment cards and guest satisfaction results with employees., • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives., • Uses all available on the job training tools for employees., • Communicates performance expectations in accordance with job descriptions for each position., • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person., • Analyzes information and evaluating results to choose the best solution and solve problems., • Assists servers and hosts on the floor during meal periods and high demand times., • Recognizes good quality products and presentations., • Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Immediate start!
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  • chef de producción
    chef de producción
    12 days ago
    Full-time
    Eixample, Barcelona

    Responsabilidades Clave: • Preparar y cocinar los platos de acuerdo con los estándares del restaurante y las especificaciones del menú, • Garantizar el control de calidad de los ingredientes y de los productos terminados, • Seguir las recetas y los procedimientos operativos estándar (SOP) para mantener una calidad constante, • Organizar y coordinar las operaciones de cocina, incluyendo la delegación de tareas entre chefs y ayudantes, • Mantener los estándares de higiene, saneamiento y seguridad alimentaria, • Supervisar los niveles de stock y asegurar la reposición oportuna de los ingredientes de cocina, • Formar y orientar al personal junior de cocina, • Optimizar los procesos de producción y minimizar el desperdicio, • Colaborar con el/la Gerente del Restaurante en la planificación del menú y la gestión de la carga de trabajo en cocina Requisitos / Perfil: • Mínimo 2 años de experiencia como Chef de Producción o en un puesto similar, • Conocimiento de las normas de higiene y seguridad alimentaria, • Sólidas habilidades organizativas y de gestión de equipos, • Atención al detalle, precisión y sentido de responsabilidad, • Capacidad para trabajar en un entorno dinámico y cumplir con los plazos establecidos, • Conocimiento de recetas mediterráneas y experiencia trabajando con cocina mediterránea, • Español y/o catalán obligatorio, • Inglés valorable Ofrecemos: • Empleo estable, • Salario competitivo, • Entorno de trabajo profesional y colaborativo, • Oportunidades de crecimiento y desarrollo profesional

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  • Attendant Laundry - W Barcelona (March)
    Attendant Laundry - W Barcelona (March)
    5 days ago
    Full-time
    Ciutat Vella, Barcelona

    POSITION SUMMARY Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Immediate start!
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  • Junior Sous Chef
    Junior Sous Chef
    2 days ago
    Full-time
    Barcelona

    Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures., • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily., • Assists Executive Chef with all kitchen operations and preparation., • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions., • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions., • Assists in determining how food should be presented and creates decorative food displays., • Maintains purchasing, receiving and food storage standards., • Ensures compliance with food handling and sanitation standards., • Performs all duties of kitchen managers and employees as necessary., • Recognizes superior quality products, presentations and flavor., • Ensures compliance with all applicable laws and regulations., • Follows proper handling and right temperature of all food products., • Operates and maintains all department equipment and reports malfunctions., • Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation., • Leads shifts while personally preparing food items and executing requests based on required specifications., • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example., • Encourages and builds mutual trust, respect, and cooperation among team members., • Serves as a role model to demonstrate appropriate behaviors., • Maintains the productivity level of employees., • Ensures employees understand expectations and parameters., • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team., • Ensures property policies are administered fairly and consistently., • Communicates performance expectations in accordance with job descriptions for each position., • Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention., • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis., • Sets a positive example for guest relations., • Empowers employees to provide excellent customer service., • Interacts with guests to obtain feedback on product quality and service levels., • Handles guest problems and complaints. Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc., • Develops specific goals and plans to prioritize, organize, and accomplish your work., • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance., • Trains employees in safety procedures. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills., • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed., • Participates in the employee performance appraisal process, providing feedback as needed., • Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person., • Analyzes information and evaluating results to choose the best solution and solve problems., • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Immediate start!
    Easy apply