JOB TODAY logo

Customer care en jobs in Sant Joan DespíCreate job alerts

  • Commercial Department Internship
    Commercial Department Internship
    17 hours ago
    Full-time
    Eixample, Barcelona

    The role is based in Barcelona - Hosco's HQ About Hosco Hosco is the world's leading hospitality network, connecting top employers, talents and schools across the globe. Founded in Switzerland in 2011 and headquartered in Barcelona, we've grown over 100% YoY since 2015 — backed by 13M+ EUR in funding from leading VCs and business angels. With 2M+ registered hospitality professionals, 400+ partner schools and 30+ integrated job boards, we help the hospitality industry hire better, faster and smarter. We're a team that moves fast, thinks big and takes ownership. If you're driven by data, excited by commercial strategy and curious about how a SaaS scale-up operates — read on. About the Internship This is a rotational commercial internship embedded within Hosco's Industry team — the B2B engine serving hotels, restaurant groups, cruise lines, and all hospitality employers across EMEA and beyond. You'll rotate across three core functions: Market Research, New Business Sales Development and Customer Success. Where you spend most of your time will depend on your strengths, interests and the team's needs — we adapt to the individual. You'll work alongside Sales Executives, Sales Managers, Key Account Managers and Customer Success Managers, getting real exposure to the full commercial cycle from lead generation to renewal. You'll use the same tools as the rest of the team: Salesforce, Apollo, Lusha, LaGrowthMachine and LinkedIn Sales Navigator. This is not a shadow role. You will own tasks, be accountable for outputs and have a direct impact on revenue and client satisfaction from day one. What You'll Work On Market Research & Lead Generation (~20%) Identify, qualify and enrich target accounts across your assigned territory using tools like Apollo, Lusha and LinkedIn Sales Navigator. You'll build lead lists with contact data, firmographic details and relevant talking points, prioritised by leadscore, and assign them to the relevant Sales Executive or SDR. You'll also contribute to territory mapping and competitive intelligence to inform go-to-market decisions. New Business Sales Development (~40–60% depending on profile) Support the outbound pipeline by researching prospects, preparing outreach sequences in LaGrowthMachine, and helping Sales Executives qualify accounts — particularly companies with under 200 employees or in early pipeline stages. You'll learn to navigate Salesforce to track activity, update contact records, flag decision-makers and contribute to pipeline reporting and dashboards. You may also support demo preparation, proposal decks and ad hoc projects to improve the sales funnel. Customer Success (~20–40% depending on profile) Support the CS team with onboarding follow-ups, 6-month review preparation and renewal tracking for Gold clients. You'll help monitor account health signals, flag at-risk accounts, and prepare performance reports to share with clients during review calls. You'll get direct exposure to how we manage upsell conversations and how we measure client ROI on Hosco. What We're Looking For You don't need to tick every box — we care more about attitude than credentials. That said, the best candidates will have some of the following: Studying or recently graduated in Business, Hospitality Management, Marketing or a related field Genuine curiosity about B2B sales, SaaS, or the hospitality industry Comfortable working with data and spreadsheets — you don't shy away from a CRM Strong written and verbal communication in English and a second language at least — French, Italian, Spanish or Arabic are especially relevant for our markets) Organised, detail-oriented and autonomous enough to manage your own task list Bonus: any exposure to Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator or outbound tools What You'll Get Hands-on experience across the full B2B commercial cycle in a fast-growing SaaS company Direct mentorship from Sales Managers and Customer Success Managers Real ownership — your work feeds directly into pipeline and revenue targets Access to the tools, playbooks and processes of a data-driven commercial team A front-row seat to how a scale-up operates in the HR Tech / hospitality space Barcelona office, international team, fast feedback culture Hosco is an equal opportunity employer. We welcome applicants from all backgrounds. About you - You are currently studying a Bachelors or Masters degree or online course and are able to provide an internship agreement - Can commit to an internship of 6 months, ideally full-time (39 hours per week) - You are naturally curious and have a strong willingness to learn - You are data-driven - You are a great communicator and enjoy working in teams - You have a high level (spoken and written) of English and French/Italian/Spanish/Portuguese/Arabic - You are eligible to work in Barcelona

    Easy apply
  • Operations Assistant - Barcelona Residences
    Operations Assistant - Barcelona Residences
    1 month ago
    €1800 monthly
    Full-time
    Gràcia, Barcelona

    Join us in delivering a great first living experience to more than 19,500 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in two of our Residences in Barcelona? We are looking for a dynamic, versatile operations assistant, who is eager to join two of our best student residence with more than 200 rooms combined and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working conditions: • Fixed-term contract for a minimum of 6 months (temporary replacement contract). 40h a week., • Rotating morning or afternoon shifts from Monday to Sunday, with 2 days off per week., • Salary of 1.800€ gross per month, • You will be working in 2 of our best residences in Barcelona: Xior Collblanc & Xior Paseo de Gracia. Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplaces in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

    Easy apply
  • Junior Sous Chef - Hotel Arts Barcelona
    Junior Sous Chef - Hotel Arts Barcelona
    7 days ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Maintains food handling and sanitation standards. • Performs all duties of Culinary and related kitchen area employees in high demand times. • Oversees production and preparation of culinary items. • Ensures employees keep their work areas clean and sanitary. • Works with Restaurant and Banquet departments to coordinate service and timing of events and meals. • Complies with loss prevention policies and procedures. • Strives to improve service performance. • Communicates areas in need of attention to staff and follows up to ensure follow through. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Checks the quality of raw and cooked food products to ensure that standards are met. • Assists in determining how food should be presented and creates decorative food displays. Supporting Culinary Team Activities • Supervises daily shift operations. • Ensures all employees have proper supplies, equipment and uniforms. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures completion of assigned duties. • Participates in the employee performance appraisal process, giving feedback as needed. • Handles employee questions and concerns. • Communicates performance expectations in accordance with job descriptions for each position. • Participates in an on-going employee recognition program. • Conducts training when appropriate. • Monitors employee's progress towards meeting performance expectations. Maintaining Culinary Goals • Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. • Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets. Providing Exceptional Customer Service • Sets a positive example for guest relations. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Empowers employees to provide excellent customer service within guidelines. Additional Responsibilities • Reports malfunctions in department equipment. • Purchases appropriate supplies and manages food and supply inventories according to budget. • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Easy apply
1