JOB TODAY logo

Customer care en jobs in Santa Coloma De GramenetCreate job alerts

  • Jr. Sous Chef - Hotel Arts Barcelona
    Jr. Sous Chef - Hotel Arts Barcelona
    2 days ago
    Full-time
    Eixample, Barcelona

    JOB SUMMARY Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met • Maintains food handling and sanitation standards. • Performs all duties of Culinary and related kitchen area employees in high demand times. • Oversees production and preparation of culinary items. • Ensures employees keep their work areas clean and sanitary. • Works with Restaurant and Banquet departments to coordinate service and timing of events and meals. • Complies with loss prevention policies and procedures. • Strives to improve service performance. • Communicates areas in need of attention to staff and follows up to ensure follow through. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Checks the quality of raw and cooked food products to ensure that standards are met. • Assists in determining how food should be presented and creates decorative food displays. Supporting Culinary Team Activities • Supervises daily shift operations. • Ensures all employees have proper supplies, equipment and uniforms. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures completion of assigned duties. • Participates in the employee performance appraisal process, giving feedback as needed. • Handles employee questions and concerns. • Communicates performance expectations in accordance with job descriptions for each position. • Participates in an on-going employee recognition program. • Conducts training when appropriate. • Monitors employee's progress towards meeting performance expectations. Maintaining Culinary Goals • Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. • Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets. Providing Exceptional Customer Service • Sets a positive example for guest relations. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Empowers employees to provide excellent customer service within guidelines. Additional Responsibilities • Reports malfunctions in department equipment. • Purchases appropriate supplies and manages food and supply inventories according to budget. • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Easy apply
  • Customer Service con Alemán
    Customer Service con Alemán
    4 days ago
    €24000 yearly
    Full-time
    Barcelona

    ¿Buscas estabilidad y un entorno internacional donde crecer profesionalmente? Desde Randstad estamos buscando un/a Customer Care con alemán, con energía, compromiso y orientación al cliente para unirse al equipo. Si tienes buen nivel de alemán y te motiva trabajar en proyectos a largo plazo dentro de una estructura sólida, ¡esta oportunidad es para ti! Nuestro cliente Nuestra empresa cliente es un grupo internacional líder en mediación de seguros y servicios financieros, con más de 3.500 millones de euros en primas gestionadas y más de 15 millones de contratos de seguros de vida. Con una trayectoria de más de 30 años en Francia y más de 15 años en el mercado ibérico, cuenta con presencia en varios países europeos como Italia, Alemania, Bélgica y Austria. La compañía ofrece una cobertura paneuropea y una sólida experiencia en toda la cadena de valor del sector asegurador, desde el diseño de productos hasta la gestión de siniestros, destacando por su conocimiento del mercado y su enfoque integral. Tus funciones • Atender llamadas entrantes ofreciendo información, soporte y asesoramiento a clientes., • Gestionar la apertura de nuevos siniestros de forma telefónica., • Apoyar en la organización y gestión de la documentación recibida., • Redactar y enviar comunicaciones a clientes (solicitudes, seguimiento y confirmaciones)., • Colaborar en diferentes tareas administrativas del día a día. Requisitos del puesto Formación: Ciclo Formativo Grado Superior Idiomas: Alemán: C2, Castellano: C1 Conocimientos: alto grado de orientación al cliente y ventas • Alemán nativo/bilingüe ( prueba oral y escrita), • Español/ Inglés avanzado, • Experiencia en atención al cliente y administración, • Buenas habilidades de comunicación Tus beneficios • Contrato indefinido desde inicio, • Calendario de festivos alemanes, • Jornada completa: De lunes a Jueves de 9h a 18h y viernes intensivos de 9 a 14h, • Teletrabajo en modalidad híbrida (pasado período de prueba), • Salario competitivo: 24.000 euros brutos anuales, • Incorporación inmediata ¿por qué con randstad? Randstad, tu mejor elección Trabajar con nosotros es poder elegir entre una amplísima variedad de ofertas de los mejores empleos y en las mejores empresas. Es elegir que te contraten con todas las garantías legales. Es poder firmar el contrato en remoto con todas las garantías y acceder a tu documentación de una manera rápida y sencilla, gracias a nuestra innovadora tecnología. Siempre cerca de ti, realizamos un seguimiento personalizado de tu incorporación para facilitarte la adaptación a tu nuevo puesto de trabajo. Y cómo queremos que sigas creciendo, contaremos contigo para futuras oportunidades de empleo. Elige trabajar con Randstad y te ayudaremos a encontrar ese empleo que mejor se adapta a ti. somos empleo sostenible La ambición de Randstad es ser la compañía de talento más equitativa y especializada del mundo. Ayudamos a las personas y a las organizaciones a desarrollar su verdadero potencial, buscando oportunidades que impulsen la sostenibilidad económica y prioricen el bienestar de las personas y el planeta. empleo inclusivo Nuestra convicción de que todas las personas, independientemente de su procedencia, tienen las mismas oportunidades de éxito se demuestra en nuestros procesos, donde promovemos la equidad laboral a través equipos diversos e inclusivos. compromiso NetZero Reforzamos nuestro compromiso ambiental para lograr la neutralidad de carbono en 2050 a través de la iniciativa Science Based Targets (SBTi).

    Immediate start!
    Easy apply
  • Atención al Cliente
    Atención al Cliente
    6 days ago
    Full-time
    Eixample, Barcelona

    Receptionist and Customer Service at an Aesthetic Clinic Dr. Goodwin is building the customer service team for our new aesthetic medicine clinic on Passeig de Gràcia, Barcelona. We are looking for proactive people with a warm approach, excellent English and an interest in growing with us. You will join the clinic’s first team, with opportunities to develop your skills and take on greater responsibilities as the business grows. From the outset, your work will help shape the experience we offer our patients. What you will do · Welcome and assist patients at the clinic. · Manage appointments, confirmations, schedule changes, payments and administrative tasks. · Respond to enquiries by phone, WhatsApp and email. · Support and follow up with people who have already requested information, helping them with enquiries and appointment bookings. · Explain services and quotations clearly, referring clinical assessments to the medical team. Depending on your strengths and interests, your main focus may be reception, telephone customer service or advising patients about our services. Everyone on the team should be comfortable speaking on the phone. We will discuss the focus of your role during the selection process. What we are looking for · Experience in customer service, reception, sales, hospitality or beauty is valued but not essential. We care about your attitude, communication skills and willingness to learn. · Fluent Spanish and a very high level of spoken and written English, so you can assist patients confidently and professionally. Catalan is an advantage. · Clear communication, organisation, initiative and confidence speaking on the phone. · An interest in aesthetic medicine and confidence learning digital tools. · Availability to work on site in Barcelona and authorisation to work in Spain. We offer a permanent contract with 40 hours per week and paid training. For our first hires, we are planning a training visit to Hungary with our team, giving you the opportunity to learn how we work and prepare for your role in Barcelona. If you enjoy providing excellent service and would like to join a team with opportunities to grow, apply and tell us a little about yourself and the languages you speak. We look forward to meeting you! Recepcionista y atención al cliente en clínica estética En Dr. Goodwin estamos formando el equipo de atención al cliente de nuestra nueva clínica de medicina estética en Passeig de Gràcia, Barcelona. Buscamos personas con iniciativa, un trato cercano y un nivel muy alto de inglés, que quieran crecer con nosotros. Te incorporarás al equipo inicial de la clínica y tendrás la oportunidad de desarrollarte profesionalmente y asumir nuevas responsabilidades a medida que crezca la empresa. Desde el principio, tu trabajo ayudará a definir la experiencia que ofrecemos a nuestros pacientes. Qué harás · Recibir y atender a los pacientes en la clínica. · Gestionar citas, confirmaciones, cambios de agenda, cobros y tareas administrativas. · Responder consultas por teléfono, WhatsApp y correo electrónico. · Atender y dar seguimiento a personas que ya han solicitado información, ayudándolas a resolver dudas y reservar su cita. · Presentar los servicios y presupuestos de forma clara, coordinándote con el equipo médico para cualquier valoración clínica. Según tus aptitudes e intereses, podrás desarrollar tu función principalmente en recepción, atención telefónica o asesoramiento sobre nuestros servicios. La comunicación por teléfono forma parte del trabajo de todo el equipo. Concretaremos contigo el enfoque del puesto durante la selección. Qué buscamos · Valoramos la experiencia en atención al cliente, recepción, ventas, hostelería o belleza, pero no es imprescindible. Nos importan tu actitud, tu capacidad de comunicación y tus ganas de aprender. · Español fluido y nivel muy alto de inglés, tanto oral como escrito, para atender a pacientes con soltura y profesionalidad. Catalán valorable. · Buena comunicación, organización, iniciativa y comodidad al hablar por teléfono. · Interés por la medicina estética y facilidad para aprender a utilizar herramientas digitales. · Disponibilidad para trabajar presencialmente en Barcelona y autorización para trabajar en España. Ofrecemos contrato indefinido a jornada completa de 40 horas semanales y formación remunerada. Para las primeras incorporaciones, prevemos una estancia de formación en Hungría con nuestro equipo, para conocer de cerca nuestra forma de trabajar y prepararte para tu función en Barcelona. Si te ilusiona ofrecer una atención excelente y formar parte de un equipo con oportunidades de crecimiento, inscríbete y cuéntanos un poco sobre ti y los idiomas que hablas. ¡Nos encantará conocerte!

    No experience
    Easy apply
  • Operations Assistant (Receptionist) - Barcelona Paseo de Gracia
    Operations Assistant (Receptionist) - Barcelona Paseo de Gracia
    16 days ago
    €1800 monthly
    Full-time
    Gràcia, Barcelona

    Join us in delivering a great first living experience to more than 21.000 students Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 21.000 students in Belgium, the Netherlands, Germany, Poland, Spain, Portugal, Denmark and Sweden. A place where they can live, study, connect and relax. We want to do more than just provide infrastructure for our students. We believe we play a fundamental role in students' journey to independence. The right people are essential in this. Would you like to contribute to this as Operations Assistant in one of our best residences in Barcelona? We are looking for a dynamic, versatile operations assistant, who is eager to join one of our best student residence with more than 100 rooms and the activity this entails. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location. Your responsibilities: • You are the (first) face of our reception at the student residence, • You take care of our customer service; you help students at the counter, by mail, and over the phone, • You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards, • You accompany visitors and future clients during open days, a tour of the facilities, etc., • You support the administration office, • You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening), • You apply the necessary protocols in emergencies Your working conditions: • Permanent contract - 40h a week, • Rotating morning or afternoon shifts from Monday to Sunday (+bank holidays), with 2 days off per week, • Salary of 1.800€ gross per month, • You will be working in our residence in Barcelona - Paseo de Gracia Your skills: • Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued, • You speak Spanish, as well as English, • You know how to work with MS Office, • You have some interest and knowledge of costumer service, social networks and new technologies What we offer: • The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe., • You will help build the future by working with and for the student generation., • Opportunities for further development and (international) growth., • Pleasant workplace in Barcelona with a fun, dynamic team, • An attractive, competitive salary complemented by numerous additional benefits

    Immediate start!
    No experience
    Easy apply