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¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura. For our Boutique in Madrid , we are looking for a Client Advisor available to work part time32hrs per week She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand. Key Responsibilities: • Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage, • Assist customers accordingly with selling ceremony, • Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products, • Ensure the achievement of the Store goals, enhancing and developing the busi ness • Build and strengthen relationships with customers by developing CRM and Clienteling strategies, • Build strong team collaborations, • Contribute to maintain the visual display of the products in accordance with visual guidelines, • Help ensuring the products replenishment and physical inventory of merchandise, • Be confident with cashier procedures and after sales management, • Follow Company grooming, accordingly with the Company's standards and policies Key Requirements -Deep passion for fashion and luxury -Experience in a similar role within fashion and luxury retail companies -Ability to drive and exceed individual and store xqysrnh results, as well as excellent commercial awareness and customers' attitude -Comfortable in client face activities and clienteling -Ability to adapt to different customers -Team-playing aptitude -Strong communication skills -Understanding of Retail • KPIsDigital Ability -Ability to work in a dynamic environment -Fluent in English, a second language will be considered a plus Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

Mission: Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store. Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura. Main activities: Develop the store sales turnover: • Implement TOD'S sales policy within the store, • Setting of sales objectives and periodic analysis of the results achieved, • Implementation of the selling ceremony in accordance with the Brand guidelines, • Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department, • Set up CRM actions in order to develop the customer database, • Coordinate Trade marketing events, • Analyze sales reports and customer feedback, • Propose action plans in order to exceed the set objectives and increase sales turnover, • Check invoicing and compliance with in the collection procedures, • Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis Team management : • Participate in the organization of the activity of the store: planning, determine collective and individual actions, • Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement, • Participate in the integration of new employees: training in processes and procedures, various trainings, etc., • Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions Ensure brand image: • Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company's commercial policy, • Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc, • . Ensure compliance with operating rules and procedures within the store Profile : Experience • 3/4 years store experience, • 2 years minimum team management experience Specific skills • Management, • Luxury sales and hospitality techniques Aptitudes • Result orientation (mastery of different KPIs), • Client oriented, • Organization, responsiveness and adaptability, • Written and oral communication, • Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes, • Fluent Spanish and English TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation. xqysrnh Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.