ServiceNow ITOM Specialist - International Organization
9 days ago
Valencia
NTT DATA is looking for a ServiceNow ITOM Specialist for one of our international clients to support the continual demand and growth of the platform and most specifically the demand for automated discovery and service mapping within the ITOM Module. The ITOM Specialist designs, implements, and manages ServiceNow ITOM modules, specifically Discovery, Service Mapping, and Event Management, and CMDB, to enhance visibility, automation, and reliability of IT infrastructure. They bridge technical infrastructure with operational processes, ensuring accurate configuration data and proactive incident resolution. ¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo. This role is hybrid, as onsite presence in the Valencia office will be required. You will be responsible for: • ServiceNow Discovery: Implement and maintain Discovery to ensure accurate, real‑time visibility of IT assets and configuration items (CIs) across data centers and cloud environments (Azure)., • Service Mapping: Map dependencies between IT components and business services to understand service impacts., • Event Management: Configure Event Management rules for alert correlation, noise reduction, and automated incident creation., • Infrastructure Troubleshooting: Manage MID Servers, troubleshoot discovery issues, and optimize performance., • CMDB Health: Maintain CMDB accuracy, normalize data, and implement CSDM (Common Service Data Model) frameworks., • Responsible for controlling and managing the configuration items, configuration data and related changes to that data aligned to the objective of establishing and maintaining the configuration baseline, in conjunction with the various process, platform and product owners., • Lead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders., • Capture business and user requirements, and provide estimates on the level of effort to deliver solution., • Identify capabilities on the platform to meet business requirements and provide estimates on the level of effort to deliver solution., • Follow standard development and coding best practices, including agile/scrum concepts., • Design and develop ServiceNow workflows and integrations according to project, process, and customer objectives., • Assess impact of changes and work with development teams to minimize technical debt on the platform., • Manage the pipeline of demand and ongoing development activities, and work with platform owner to reprioritize new demand., • Conduct review, system design, test, verification, and documentation activities., • Manage clone and promotion activities across environments, including update sets management., • Investigate capabilities on the platform and provide demos or build proof‑of‑concepts as needed., • Work with IT teams to build and support existing and new integrations with various systems., • Identify opportunities to improve and streamline the overall platform and its performance., • Create knowledge articles for internal knowledge sharing, and for consumption by other teams including the IT Help Desk and End Users., • Conduct roadmap planning based on platform capabilities against strategic business needs., • Lead annual upgrade activities and implementation, and coordinate with stakeholders to ensure platform is stable., • Provide platform operations and maintenance support; be available for off‑hour release deployments and support., • Conduct patching and remediation of security vulnerabilities. For this role you will need to have experience in: • Educational development, typically acquired through the completion of an advanced university degree in Computer Science, Systems Engineering, Information Systems, or related discipline plus a minimum of 4 years of professional relevant experience; or a bachelor's degree in a related field of study plus a minimum of 10 years of relevant professional experience, is required., • 3‑7 years of experience in IT operations, with specialized hands‑on experience in ServiceNow ITOM implementations., • 3+ years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs., • Domain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. CMDB, Discovery, ITAM, ITSM, ITOM, CSM, HR Service Delivery, GRC, …)., • Experience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment., • Experience with Agile Scrum development methods., • Experience with Single Sign‑on configuration and administration., • Experience configuring and maintaining MID Server., • Experience with Service Portal UI design and configuration., • Knowledge of SAML, Active Directory, or LDAP Integrations., • Experience leading workshops to solicit requirements, and explaining platform capabilities in layman's terms., • Excellent documentation (writing and diagramming), interpersonal, and communication skills., • Great ability to work in a fast‑moving environment and with minimal supervision., • Good understanding of organizational change management and communication., • ServiceNow System Administration or Application Development or Implementation Specialist Certification., • ServiceNow Certified Implementation Specialist (CIS) in Discovery, Event Management, or Service Mapping is highly preferred., • ITILv3 or ITIL4 Certification preferred., • Strong understanding of IT infrastructure (networking, servers, cloud) and ITIL processes. xcskxlj, • Proficiency in English, as this is the main working language. #J-18808-Ljbffr