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We are looking for native/bilingual French speakers with a high level of English, for a Consumer Experience Executive position in one of the top sports and health brands globally. **OUR CLIENT** Well-known Japanese multinational corporation which produces footwear and sports equipment designed for a wide range of sports. In Barcelona's engagement center they have a Consumer Experience department to manage all kind of requirements from users of the brand. **FUNCTIONS** You will be part of the Customer Service Experience department performing the following functions: - Incident management of orders. - Management of product returns. - Resolution of doubts and queries regarding orders and shipments. - Order tracking. - Associated administrative tasks. **REQUIREMENTS** - Native/bilingual level of French. - Very high level of English (C1 minimum) . - Experience in Customer Service positions or similar. - Highly valuable a very good level of other languages. - People with high orientation to customer service and passionate about sports. - Persuasive and good Communicator. **CONDITIONS** - Shift : Full-time position Monday to Friday from 9h to 18h - Salary : 21.000 gross €/year - Working area: Barcelona city (near the metro stop Maria Cristina) - Starting date: 2nd of January - Type of contract: temporary contract of 2 months duration. - Dynamic and fun work center, with all the amenities to make your working day as enjoyable as possible.

About the job Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.  Complete appropriate safety training and certifications to perform work tasks.  Maintain awareness of undesirable persons on property premises.  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Policies and Procedures  Protect the privacy and security of guests and coworkers.  Follow company and department policies and procedures.  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.  Maintain confidentiality of proprietary materials and information.  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.  Perform other reasonable job duties as requested by Supervisors. Guest Relations  Address guests' service needs in a professional, positive, and timely manner.  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.  Thank guests with genuine appreciation and provide a fond farewell.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.  Assist other employees to ensure proper coverage and prompt guest service.  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication  Provide assistance to coworkers, ensuring they understand their tasks.  Speak to guests and co-workers using clear, appropriate and professional language.  Talk with and listen to other employees to effectively exchange information.  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management  Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.  Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.  Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.  Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).  Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.  Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).  Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.  Coordinate tasks and work with other departments to ensure that the department runs efficiently.  Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores. Working with Others  Support all co-workers and treat them with dignity and respect.  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.  Develop and maintain positive and productive working relationships with other employees and departments.  Actively listen to and consider the concerns of other employees, responding appropriately and effectively.  Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement  Comply with quality assurance expectations and standards.  Monitor the performance of others to ensure adherence to quality expectations and standards. Physical Tasks  Read and visually verify information in a variety of formats (e.g., small print).  Stand, sit, or walk for an extended period of time or for an entire work shift.  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move over sloping, uneven, or slippery surfaces.  Move up and down stairs and/or service ramps.  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services  Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.  Notify management of maintenance repairs issues.  Assist your and other departments when needed to ensure optimum service to guests.  Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.  Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.  Follow property key policies, including checking out and returning keys to appropriate departments Assists Management  Communicate with guests, other employees, or departments to ensure guest needs are met.  Inspect grooming and attire of staff and rectify any deficiencies.  Ensure staff is working together as a team to ensure optimum service to guests. Banquets  Respond to and try to fulfill any special banquet event arrangements requested by guest.  Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.  Inspect and maintain table

¡Aterrizamos en Barcelona! Estamos emocionados de anunciar la nueva apertura de nuestro restaurante Leña en Barcelona. Si eres un apasionado de la gastronomía y la atención al cliente estás en la oferta adecuada. Inscríbete y forma parte del equipo que lleve la experiencia Leña a nuestros clientes. FUNCIONES: • Supervisar el número de reservas y clientes. • Mantener comunicación directa y constante con el área de cocina. • Tener conocimientos sobre gestión de sala. • Tener conocimientos básicos de referencia de vinos. • Escuchar de forma activa los incidentes tanto de clientes como del personal. • Resolver las incidencias que ocurran durante el servicio. • Controlar el inventario. • Mantener relación con los proveedores. • Realizar pedidos de sala. • Control del stock. • Planificar los horarios de tres semanas en delante de todo el personal. • Formar a su equipo en los conocimientos necesarios. • Estar en contacto con operativa para cualquier tipo de incidencia. • Supervisar la experiencia del cliente desde que entra hasta que sale. OFRECEMOS: • Sueldo acorde a la experiencia y formación aportada por el candidato/a. • Dos días de descanso semanales. • Descuentos especiales de empleado en los restaurantes del Grupo. REQUISITOS • Deseable 2 años de experiencia laboral en puestos similares. • Experiencia en restaurantes de la misma categoría y volumen de trabajo. • Nivel alto en ingles. • Nivel nativo en catalán.

En nuestra Hamburguesería artesanal ubicada en el centro de Barcelona buscamos incorporar un/una Camarero/a Responsable de turno con experiencia mínima de 2 años. Buscamos perfiles orientados a conseguir un excelente servicio al cliente. Funciones: • Mantener informado al Jefe de sala de cualquier incidente diariamente. • Entre sus funciones se incluye como camarero donde debe conocer el funcionamiento del servicio, atención al cliente en sala y caja, en ausencia del jefe de sala, supervisará toda la sala. (2 días a la semana) Habilidades y competencias: • Ejecutar el servicio de forma activa, trabajando a la par de sus compañeros/as. • Ser amable y servicial. Requisitos • Sólo interesados en jornada completa con turnos partidos 4 días 12:00 a 16:00 / 19:30 a 24:00 y 1día horario seguido. • Dominio del idioma inglés intermedio (se valora positivamente otros idiomas) Se ofrece: Posición estable. Jornada completa. Contrato indefinido con previo periodo de prueba. Incorporación inmediata. Propuesta salarial como Segundo/a jefe de sala + Plus complementario fijo a salario neto final.1650,00€ Bono de reseñas directas 2€ c/u+ Bonos por objetivos de individuales/ grupales. 1 comida por día a cargo del restaurante Propinas Descuentos en los restaurantes del mismo grupo.

OFERTA: Personal para supermercado BONAREA. Posición Responsable de Turno. (zona Barcelona ciudad) BonÀrea está buscando un Responsable de Turno de Tarde para uno de nuestros supermercados en Barcelona. Buscamos una persona con experiencia en gestión de equipos, comprometida y con total disponibilidad horaria para un puesto a jornada completa. Tus funciones principales serán: · Coordinación de un equipo de 3 personas. Formación de nuevas incorporaciones, si procede. Fomento de un ambiente de trabajo agradable y dinámico que brinde una correcta atención al cliente. · Supervisión y optimización de la operativa y resultados de dicho turno. · Recepción y control de la mercancía recibida. Descarga y correcta reposición asegurando la disponibilidad de productos en sala de venta. · Correcta organización de almacenes. · Mantener y supervisar el orden y limpieza de las diferentes áreas. · Control de temperaturas, promoción de venta de las ofertas, control de las devoluciones y retiradas de producto, y control de stocks. · Aplicar los mecanismos internos y protocolos establecidos para prevenir correctamente robos y otros posibles incidentes. · Control de cajas y cierre de fin de día. · Fluida comunicación con el turno de mañana para garantizar una buena coordinación y optimizar los resultados. Requisitos: · Experiencia previa en gestión de equipos o en puestos de responsabilidad en supermercados, tiendas de alimentación u otras empresas de servicios de atención al cliente. · Total disponibilidad horaria. · Capacidad de liderazgo, comunicación y organización. · Orientación al cliente. · Actitud positiva, compromiso e implicación con la empresa. Ofrecemos : · Incorporación inmediata a un equipo dinámico y profesional. · Contrato a jornada completa con estabilidad laboral en una empresa consolidada y en crecimiento. · Formación continua y oportunidades de desarrollo profesional. · Buen ambiente de trabajo y equipo colaborativo. Si eres una persona proactiva, con capacidad de liderazgo y estás buscando un nuevo reto profesional en una empresa sólida, ¡te invitamos a postular!