Onsite Support Engineer Role in Madrid
1 month ago
Madrid
Onsite Support Engineer (Windows/Linux, Intune, MDM) – Madrid Location: Madrid, Spain (Onsite) Type: Permanent, Full-Time About the Role We’re looking for a reliable, hands-on Onsite Support Engineer to join a global IT operations team based in Madrid. This role is ideal for someone who enjoys solving technical issues face-to-face, managing modern endpoints, and supporting a diverse Windows, Linux, and macOS environment. You’ll be the local go-to person for escalations, device management, and IT performance — ensuring employees stay productive and supported. Key Responsibilities • Serve as the escalation point for complex technical issues and ensure SLA compliance., • Perform OS patching, updates, and security hardening across Windows, Linux (Ubuntu/Red Hat), and macOS., • Troubleshoot advanced OS, hardware, enterprise applications, and network-related issues..., • Support Intune / MDM environments and manage MDM configurations., • Handle laptop onboarding, offboarding, and local IT asset management., • Manage and support Microsoft 365, Azure AD, endpoint security tools, and identity administration., • Coordinate with global IT teams on incident resolution and service improvements. Required Skills & Experience • 2–4 years of IT Support, Desktop Support, or Field Engineer experience., • Strong troubleshooting skills across Windows, macOS, and Linux (Ubuntu/Red Hat)., • Hands-on experience with Intune, MDM platforms, and endpoint-management tools., • Experience with Microsoft 365, Azure AD, authentication, and security baselines., • Familiarity with PowerShell, Jamf, SCCM/Endpoint Manager (preferred but not required)., • Solid communication, customer service, and coordination skills. Why This Role Stands Out • 🌍 Work with international IT teams and global infrastructure., • 💻 Opportunity to support multi-OS environments with modern device-management tools., • 📍 Collaborative onsite role in Madrid — high visibility and real ownership., • 📈 Stable, permanent position with long-term growth potential. If you enjoy solving technical challenges, supporting people directly, and working in a modern IT environment, we’d love to connect with you.