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Omega CRM Consulting is looking for a System Lead Chromatography - Akta/Unicorn Systems that would like to collaborate with one of the top global pharmaceutical companies. As IT System Lead (Deputy) work closely with global Chromatography Services staff, sister IT groups, and laboratory scientists to support global BI chromatography systems. As IT System Lead (Deputy) take care of SLC documentation creation, maintenance and Audit support. Support includes troubleshooting, analysis, and addressing corrective actions to resolve system issues. Strong interpersonal, written, and oral communication skills. Results oriented, with strong organizational skills, flexibility for constantly changing business priorities, and foresight to proactively seek opportunities to contribute to the success of the business. Key Skills & Experience: • MS SQL Server and Microsoft Windows and Terminal Server technologies, • SQL database querying and reporting tools, • Windows operating systems, • Global systems support, • Computer systems validation and knowledge of FDA GxP regulations working in international projects, including awareness of cultural differences, • Developer/Programmer skills would be highly beneficial., • Must be proficient in English. German language skills would be highly beneficial., • Degree in Information Technology or Life Sciences. What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

🎯 Programa de Becas y Prácticas Pharma, Biotech & Healthcare 2025 ADE | MARKETING | INGENIER@S | ABOGAD@S | FÍSIC@S | MATEMÁTIC@S Impulsa tu carrera en la industria farmacéutica con una experiencia transformadora 🚀 ¿Qué es? Una oportunidad única para dar el salto profesional que buscas: 🔹 12 meses de prácticas remuneradas en las principales empresas del sector Pharma, Biotech y Healthcare 🔹 Combinadas con un postgrado especializado en Industria Farmacéutica, avalado por la Universidad Alfonso X El Sabio y ESAME Pharmaceutical Business School 🧩 ¿Cómo funciona? De lunes a viernes: • 🕘 Mañanas: prácticas profesionales reales en áreas clave del negocio. • Desde la empresa colaboradora, • Desde ESAME, para acompañarte en todo el proceso formativo y profesional 🌐 Áreas disponibles (Convocatoria 2025) Podrás especializarte en áreas estratégicas como: • Digital Health, • Digital Marketing, • Commercial & Field Support, • Data & Analytics, • Business Insights & Analytics, • eCommerce, • Master Data, • Supply Chain, • Compliance, • Producción, • Project Management 🗓️ Calendario 2025 • Periodo de aplicación: del 1 al 29 de agosto, • Proceso de selección: revisión de CV y validación del perfil por parte de Dirección Académica y Empresas Partner, • Inicio del programa: octubre de 2025, • Duración:, • Clases teóricas: hasta junio 2026, • Prácticas: 12 meses desde la fecha de incorporación 🎁 ¿Qué te llevas? • 🎓 Título propio en Industria Farmacéutica por UAX + ESAME, • Financiación de dicho programa con las prácticas en las empresas + BECAS ESAME, • 💼 Experiencia profesional real en empresas líderes del sector, • 💸 Prácticas remuneradas + beneficios adicionales (acceso a gimnasio, tarjeta comida, etc.)*, • *(Condicionado a cada empresa colaboradora), • 🤝 Networking de alto valor con profesionales y expertos del sector, • 📊 Metodología práctica: Business Cases, simulaciones y proyectos reales ¿Estás preparado para comenzar tu carrera en una de las industrias más innovadoras del mundo? 📩 Solicita tu plaza del 1 al 29 de agosto y da el primer paso hacia tu futuro profesional en un sector que mejora la calidad&esperanza de vida de millones de personas!

Omega CRM Consulting is looking for a System Administrator & Team Lead that would like to collaborate with one of the top global pharmaceutical companies. Key Responsibilities: • Manage and maintain Linux-based systems and services across development and production environments., • Administer and optimize Posit Workbench for multi-user data science workflows., • Support and automate Python environment management using tools like venv, conda, or pipenv., • Integrate and manage Snowflake access and connectivity for data science teams., • Develop and maintain shell scripts for automation, monitoring, and deployment tasks., • • Collaborate with security and compliance teams to enforce best practices., • • Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives)., • • Use Jira for task tracking, Bitbucket for version control, and Confluence for documentation., • • Monitor system performance and troubleshoot issues proactively., • • Document infrastructure, processes, and team workflows. Key Skills & Experience: • 5+ years of experience in Linux system administration., • Strong proficiency in Bash/shell scripting., • Hands-on experience with Posit Workbench or RStudio Server Pro., • Familiarity with Snowflake data warehouse administration and integration., • Working knowledge of Python and managing Python environments., • Experience with Agile methodologies and Atlassian tools (Jira, Bitbucket, Confluence)., • Excellent communication and leadership skills., • Ability to manage multiple priorities in a fast-paced environment., • Must be proficient in English Preferred Qualifications: • Experience with containerization (Docker, Podman) and orchestration (Kubernetes) are a plus., • Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible)., • Exposure to CI/CD pipelines and DevOps practices., • Experience supporting data science or analytics teams. What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM Consulting is looking for a Market Research Project Manager that would like to collaborate with one of the top global pharmaceutical companies. As a Global Services Primary Market Research Project Manager, you will support the Customer Insights Manager in conducting global primary market research initiatives. The Project Coordinator will be responsible for executing all process related activities of each initiative through the full project lifecycle of Primary Market Research studies at Boehringer Ingelheim. This includes any process related to global purchasing, archiving, compliance and any process management steps with local affiliates in regards of compliance requirements, to ensure they provide valuable insights for the company. He/she will: • Project Process Planning: Develop detailed project process steps, including timelines, and resources needed, • Project Process Execution: Oversee and manage the process efficient execution of projects, ensuring they stay on schedule and are compliant, support procurement activities., • Stakeholder Management: Communicate effectively with relevant process partners (procurement, Pharmacovigilance, Non-Trial Activities, local affiliates related topics), • Risk Management: Identify potential process project risks and develop contingency plans., • Manage standard projects in a complex international setting driving these with an agile, problem solving and solution-oriented mindset., • Ensure effective compliance with Non-Trial Activities, Pharmacovigilance and other vital global processes that impact insights generation. Requirements • Bachelor’s degree in business administration or other degree matching the task of the role or equivalent level of knowledge gained through a minimum of 3 years of relevant experience in Healthcare Marketing, Primary Market Research, Secondary Market Research or other project management roles., • Project Management certification (e.g. PMI, Prince, Agile) is a plus., • 1-3 years of professional experience in project management in strongly regulated industries is required., • Market research knowledge, international experience and cultural awareness are a big plus., • A team player with good interpersonal skills and strong team ethos., • Ability to build collaborative relationships in a broad, multi-cultural environment, and work on own initiative. What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM Consulting is looking for a System Lead Chromatography - Akta/Unicorn Systems that would like to collaborate with one of the top global pharmaceutical companies. As IT System Lead (Deputy) work closely with global Chromatography Services staff, sister IT groups, and laboratory scientists to support global BI chromatography systems. As IT System Lead (Deputy) take care of SLC documentation creation, maintenance and Audit support. Support includes troubleshooting, analysis, and addressing corrective actions to resolve system issues. Strong interpersonal, written, and oral communication skills. Results oriented, with strong organizational skills, flexibility for constantly changing business priorities, and foresight to proactively seek opportunities to contribute to the success of the business. Key Skills & Experience: • MS SQL Server and Microsoft Windows and Terminal Server technologies, • SQL database querying and reporting tools, • Windows operating systems, • Global systems support, • Computer systems validation and knowledge of FDA GxP regulations working in international projects, including awareness of cultural differences, • Developer/Programmer skills would be highly beneficial., • Must be proficient in English. German language skills would be highly beneficial., • Degree in Information Technology or Life Sciences. What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Cloud Network SME/Architect Location: Remote from Spain (Spanish employment contract) We are looking for a highly skilled Cloud Network SME / Architect to lead the evolution of our AWS-based cloud networking landscape. This role will focus on core AWS network engineering, ensuring performance, reliability, and security of multi-region cloud environments and the strategic enablement of next-generation networking capabilities. The candidate should possess deep expertise in AWS Transit Gateway, Transit VPC, Firewalls, and AWS network design, ensuring seamless connectivity across AWS regions and sites. Project Overview: Our customer is a multinational corporation with more than a century of history and offices in over 180 countries. Their most ambitious goal at the time is to introduce a range of Reduced-Risk Products (RRPs). The target audience is more than 1 billion of consumers around the globe. IT platform hosts 700+ applications. Our mission is to help the client with the engineering of a comprehensive software ecosystem for a game-changing IoT product on the margin of innovative consumer experience and cutting-edge technology. Our teams are involved in the engineering of core platform components for best in class eCommerce, Digital Marketing and IoT solutions The Platform is a set of services and internet applications that accelerate the development and delivery of software applications by taking care of common SDLC challenges. The Platform provides access and consumption for engineering teams to a set of services, technologies, practices for their development and for operating their application, ensure a set of compliance and best practices. Requirements: Technical Expertise: · AWS Cloud: Extensive experience in AWS Cloud services · Infrastructure as Code (IaC): Skilled in using Terraform for infrastructure provisioning and management. · Cloud Networking: Expertise in cloud networking technologies and solutions Nice to have: · Service Mesh: Experience with service mesh frameworks (e.g., Istio, Linkerd) · Kubernetes: Exposure to Kubernetes NetworkPolicy · Observability: Design of SLOs/SLI's for network performance and reliability · Security: Experience in Zero Trust Networking (micro segmentation, identity-aware routing) Qualifications: · Proven track record in cloud security architecture and advisory roles (10+ years). · Strong understanding of AWS services and cloud security best practices. · Excellent problem-solving skills and ability to work in a collaborative environment. · Relevant certifications such as AWS Certified Solutions Architect, AWS Certified Security Specialty, etc. Responsibilities: · Architecture Design: Develop and implement robust cloud security architectures tailored to the specific project needs · Advisory Services: Provide expert advice on cloud security best practices, network design, and connectivity solutions. · Management and Support: Oversee and contribute to the management and support of AWS Landing Zones, hybrid/multi-region networks, and firewalls, ensuring high availability and security. · Security Implementation: Architect, deploy and manage security measures to protect cloud infrastructure and data.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Salesforce Developer. Main responsabilities: • Develop software according to user requirements, functional and technical design specifications., • Perform and assist with quality assurance activities as needed., • Asses, troubleshoot, document, upgrade and develop maintenance procedures., • Review code for potential performance issues, reusability and/ or anomalies. Mandatory Skills: • At least 3+ years of experience as a Salesforce Developer, • Experience in developing complex solutions on Sales in Salesforce, • Experience in developing lightning components desired., • Development technologies (APEX, Visualforce, migration tools, SOQL, web services)., • Understanding of both DevOps/Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles is a plus, • Should be able to work in a self managing way and should take Accountability of all assigned applications, • Excellent spoken and written English., • Experience working in an international and intercultural environment and availability to travel., • Knowledge on Veeva CRM is valuable, • Salesforce Platform Developer I certification is a must., • Any other Salesforce certification is a plus What do we offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 530 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow

Job Overview: • Lead the implementation of the new Franchise business model in Spain., • Build and maintain strong commercial relationships with Franchise partners., • Ensure consistent delivery of the Clarks Brand Proposition in line with the Franchise Agreement and Operations Manual., • Drive brand growth through the Franchise store channel across Spain and Europe., • Identify, recruit, and onboard new Franchisees, supporting the opening of new stores. Core Accountabilities: • Oversee the 12-month implementation and testing phase of the new Franchise business model., • Drive profitable and sustainable growth of Franchise stores across Spain and Europe, aligned with Clarks’ Brand and Merchandising framework., • Deliver sustainable earnings for Franchisees while achieving budgeted Channel Trading Profit., • Ensure consistent execution of the Clarks Brand Proposition across all Franchise operations., • Monitor and enforce compliance with the Franchise Agreement and Operations Manual., • Support Franchisees in developing financial trading projections and cash flow planning., • Proactively identify and develop new commercial opportunities, including the recruitment of new Franchisees and expansion of the Franchise network., • Ensure Franchise business plans and Annual Operating Plans are completed and regularly reviewed., • Manage and nurture commercial relationships with Franchisees and their teams., • Regularly assess personal performance using agreed KPIs and Clarks’ competency frameworks., • Take a proactive, data-driven approach to decision-making, ensuring delivery against budget targets. Key Outputs/Results: • Establishment of a sustainable and high-performing Franchise network across Spain and Europe., • Structured business and store visits to support regional and channel trading profit., • Protection and enhancement of the Clarks brand reputation through effective relationship management., • A profitable and viable Franchise network with managed risk profiles for both Clarks and its partners., • Successful recruitment of new Franchisees and opening of new stores, along with the strategic refitting, relocation, or closure of existing stores as needed., • Strategic management of the Franchise channel in alignment with Clarks’ brand framework and integration with wholesale and eCommerce channels., • Strong commercial partnerships with Franchisees that ensure consistent delivery of the Clarks Brand Proposition., • Build a commercial relationship with Franchise Businesses to effectively deliver a consistent Brand Proposition. Essential Skills: Strategic & Commercial Acumen • Franchise Business Knowledge: Deep understanding of franchise operations, agreements, and compliance., • Commercial Awareness: Ability to identify and act on growth opportunities while balancing profitability and brand integrity., • Market Expansion Strategy: Experience in launching and scaling business models across new markets. Operational Excellence • Project Management: Strong planning, execution, and monitoring skills to implement new models and store openings., • Financial Literacy: Ability to interpret financial statements, create forecasts, and support franchisees with cash flow and profitability planning., • Brand Management: Ensuring consistent delivery of the brand proposition across all franchise locations. Relationship & Stakeholder Management • Influencing & Negotiation: Ability to build trust and influence franchisees and internal stakeholders including product, merchandising, operations and marketing, • Cross-Cultural Communication: Especially important when working across Spain and Europe., • Conflict Resolution: Managing tensions diplomatically, especially around compliance or performance issues. Analytical & Decision-Making Skills • Data-Driven Thinking: Using KPIs, market data, and performance metrics to guide decisions., • Problem Solving: Proactive and solution-oriented mindset to overcome operational and strategic challenges. Leadership & Personal Effectiveness • Self-Motivation & Resilience: Staying focused and driven, especially when facing resistance or setbacks., • Adaptability: Navigating change and ambiguity, particularly in a testing or pilot phase., • Performance Management: Setting clear expectations and reviewing performance against objectives.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Marketing Cloud Consultant (French Speaker). Projects • Provide support to the commercial and functional teams in assigned accounts when functional knowledge of the solution is required: solution design, estimation, and assumptions., • Support the PM/DM in functional leadership of the project, contributing in-depth knowledge of the marketing and martech platform to identify the best solution to meet the project’s business demands., • Identify and report risks related to the functional management of project/client profitability., • Ensure the proper progress of the project in terms of Scope, Timeline, and Costs, notifying and anticipating any potential deviations to the PM/DM., • Ensure the achievement of the functional and business objectives of the project., • Ensure compliance with software quality standards as agreed with Omega's methodology., • Oversee effort estimations made by the functional consulting team and provide support during the testing phase of a project., • Ensure the final delivery of the project’s functional documentation. Solutions • Provide effort estimations for marketing and martech projects., • Collaborate with the PM/DM in client project demos., • Identify potential opportunities, from a functional and business perspective, for Up & Cross Selling., • Identify possible methodological improvements for the functional consulting team., • Work as a team with technology vendors when required by the project., • Evaluate and recommend products and systems that contribute to technological innovation. Team and Training • Collaborate in Omega's community of practice by sharing functional and business knowledge., • Contribute to Omega’s community of practice by providing thought leadership, training, and mentoring to other team members to develop functional and consulting capabilities., • Participate in the development and training of the functional consulting team, advising them to improve their skills. Mandatory Skills • Proven experience in creating marketing campaigns with Salesforce Marketing Cloud., • At least 4 years of experience in implementing Salesforce Marketing Cloud projects, • Ability to provide support for communication campaigns, as well as manage communication plans and strategy., • Ability to stay up to date with marketing trends and innovation., • Strong functional knowledge of the platform, time management and organizational skills, methodologies, English proficiency, and conflict and priority management., • Knowledge with Ampscript is a plus., • Previous experience in database management, preferably in a similar role., • Knowledge with the automation software and relevant performance evaluation., • Experience with CRM platforms (Salesforce)., • Knowledge to manage marketing projects., • Native level of French is mandatory. What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist Responsibilities • Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective., • Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs., • Analyzes, estimates, and develops proposals to support the commercial team., • Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory., • Implements mechanisms to identify and control commercial risks during the pre-sales phase., • Analyzes and interprets risks before project initiation and communicates them to Operations., • Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations., • Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes., • Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction. Acts as a role model for the team, managing their development as a People Lead: • Establishes and implements a communication strategy to clearly define team objectives., • Develops and manages talent within the team, leveraging tools to enhance people and organizational goals., • Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress., • Supports, encourages, and motivates team members to foster commitment to the organization and area objectives., • Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development., • Participates in decision-making regarding professional development, evaluation, and team performance. Qualifications & Skills • Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training)., • Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency., • Extensive experience in business data collection, interpretation, and process optimization., • At least 5 years of experience in a similar role (Project Manager / Solution Architect)., • Proficiency in software tools related to the core technologies of the implemented applications., • Collaboration with business units and technology teams to enhance services, environments, and customer experience., • Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python., • Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics., • Languages: English proficiency. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. Job Description • Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs., • Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools., • Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies., • Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements., • Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives., • Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors., • Develop actionable implementation plans or roadmaps to support business transformation initiatives., • Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials., • Prepare and deliver analytical reports and presentations for senior management and cross-functional teams., • Facilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation., • Provide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted., • Requirements Analysis., • Design and implement functional solutions in projects., • Provide effort estimations for projects., • Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives., • Analyze and improve application performance., • Collaborate with technology providers when required by the project., • Contribute to the validation of the solution against functional requirements., • Comply with the agreed software quality standards set by Omega's Technical Management. Required Experience • Minimum of 4 years work experience with Salesforce consulting roles., • Proven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures., • Ability to assess the current state of operations and design optimized future-state models aligned with business objectives., • Skilled in identifying process inefficiencies, operational gaps, and transformation opportunities., • Experience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement., • Strong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases., • Ability to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution., • Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc., • Experience with Agile methodology. Skills • Oral and written fluent in English. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Desde nuestra división de Marketing Digital & Ecommerce, estamos colaborando con una compañía líder en su sector en la búsqueda de un/a Técnico/a de Marketing para unirse a su equipo en sus oficinas centrales de Madrid. RESPONSABILIDADES • Dar soporte en la definición y ejecución del plan de marketing anual, en coordinación con el área corporativa., • Supervisar la correcta aplicación del manual de marca en todos los edificios (señalética, pantallas, imagen digital)., • Gestionar contenidos web: actualizaciones, mejoras, analítica y experiencia de usuario., • Coordinar las campañas en redes sociales., • Impulsar campañas B2C para la captación de leads y mantenimiento de la base de datos., • Planificar y supervisar los contenidos del circuito de pantallas digitales en los edificios (diseño de parrillas, informes y auditorías)., • Trabajar de forma transversal con equipos internos y externos. SE REQUIERE • Formación universitaria en Marketing, Publicidad, Comunicación o ADE con especialización en Marketing., • Al menos 4 años de experiencia en funciones similares, preferiblemente en sectores como hotelería, coworking o centros comerciales., • Conocimiento en la gestión de campañas multicanal B2C., • Dominio de herramientas como Canva, Illustrator, Photoshop y plataformas de email marketing., • Experiencia en CMS y CRM., • Nivel alto de inglés (mínimo C1)., • Dominio de herramientas de analítica., • Perfil creativo, resolutivo, con sensibilidad visual y atención al detalle. ¿QUÉ OFRECEMOS? . • Proyecto con recorrido, responsabilidad creciente y visibilidad estratégica dentro de la compañía., • Posibilidad de crecimiento profesional en un entorno dinámico y multidisciplinar., • Jornada presencial 100%., • Salario competitivo acorde a la experiencia.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead. MAIN TASKS: • Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions., • Support the Project Manager/ Delivery Manager in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands., • Detect and notify risks in the technical management of project/client profitability., • Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager., • Ensure the fulfillment of the project's technical objectives., • Ensure compliance with the agreed software quality standards with Omega's Technical Management., • Supervise the effort estimations of the development and support team during the testing phase of a project., • Collaborate with the PM/DM in project demos for the client., • Ensure the final delivery of technical documentation for a project., • Participate in the development and training of the technical team, advising them to improve their technical skills., • Identify possible technical Up & Cross Selling opportunities., • Identify possible methodological improvements for the technical team., • Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities. REQUIRED EXPERIENCE: • 3+ years participating in the full lifecycle of Salesforce.com implementations., • Experience in Salesforce.com projects as developer., • Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud., • Experience with agile methodologies., • High level of English. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Salesforce Consultant. Job Description • Requirements Analysis., • Design and implement functional solutions in projects., • Provide effort estimations for projects., • Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives., • Analyze and improve application performance., • Collaborate with technology providers when required by the project., • Contribute to the validation of the solution against functional requirements., • Comply with the agreed software quality standards set by Omega's Technical Management., • Generate functional documentation for completed projects., • Collaborate within Omega's community of practice by sharing knowledge. Required Experience / Skills • Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles, • Experience in Field Service is a plus., • Oral and written fluent in English. What do we offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Senior Salesforce Developer. Responsibilities • Analyze requirements., • Participate in the technical design of projects., • Provide effort estimations for projects., • Work collaboratively with the Omega team and/or the client’s team to help achieve project objectives., • Analyze and optimize application performance., • Identify potential technical risks in the project and propose alternative solutions., • Collaborate with technology providers when required by the project., • Document processes and track system performance metrics., • Validate and test the technical solution against business requirements., • Train end users on the developed functionality and proper use of the software applications., • Implement the latest technological advancements and solutions., • Ensure compliance with the software quality standards established by Omega's Technical Management., • Generate technical documentation for completed projects., • Actively contribute to the training and development of other team members., • Collaborate in Omega’s community of practice by sharing technical knowledge., • Identify potential methodological improvements for the technical team., • Evaluate and recommend products and systems that drive technological innovation. Knowledge / Experience • Degree in Computer Engineering or a similar technology-related field., • At least 3 years of experience as a Salesforce Developer., • Experience developing solutions on Sales Cloud and/or Service Cloud in the Salesforce ecosystem. Experience in other Salesforce clouds is a plus., • Knowledge of development technologies (APEX, Visualforce, LWC, migration tools, SOQL, web services)., • Understanding of both DevOps/Agile (SCRUM) and Waterfall delivery principles, as well as the importance of SDLC (Software Development Life Cycle) and coding methodology principles, is a plus., • Ability to work independently and take ownership of assigned applications., • Excellent spoken and written English., • Any Salesforce certification is a plus. What do we offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .

¿Te apasiona transformar empresas desde la consultoría, la innovación y el impacto real en negocio? Únete a un equipo que acompaña a grandes marcas internacionales a crecer en el nuevo entorno digital. En O2O tenemos un equipo especializado en construir soluciones basadas en la consultoría e implementación de producto digital a lo largo de todo su ciclo de vida, alineando las necesidades que negocio e IT tienen en áreas como la innovación, movilidad, ecommerce o digitalización de procesos. Acompañamos a los clientes en la toma de decisiones sobre su estrategia de negocio Digital, Martech, Loyalty, Experiencia de Usuario, Tecnologías y Desarrollo, basado en 3 pilares fundamentales: Asesoría estratégica, constante evolución (Devops) y crecimiento de negocio (Growth). Participamos en proyectos digitales multi-sectoriales, especialmente aquellos que son transaccionales, con operativa de negocio y de fidelización. Trabajamos con clientes en sectores como Travel, Fintech, Puntos de Venta y Deportes/Ocio. Gestionamos proyectos digitales para clientes como Carrefour, ALSA, Meliá, Grupo Gmp, Correos, ONCE, Mahou, AECC, Hyatt.. Generamos un impacto directo en ventas, automatizamos y transformamos los datos de usuarios en insights que optimizan el producto y la estrategia. De ti, esperamos: • Conocimiento y experiencia en la implementación de proyectos de fidelización, CRM, estrategia de Loyalty y reglas de negocio e incentivo., • Experiencia en proyectos y soluciones Martech que involucren data, trazabilidad, CDP, journeys y marketing automation., • Experiencia co-creando con el cliente, aplicando metodología Design Thinking y conceptualizando la estrategia de proyectos digitales., • Colaboración con el cliente en la definición y concreción de los objetivos del proyecto para tener una visión clara y definida de las entregas pactadas., • Liderar los recursos necesarios para la definición exitosa del producto, donde aportará un contexto de negocio para el equipo de desarrollo de software priorizando funcionalidades bajo un enfoque ágil., • En colaboración y coordinación continua con las necesidades del cliente y el proyecto, proporcionar visión al equipo de desarrollo y a las partes interesadas durante todo el proyecto definiendo los requerimientos del Producto, • Proporcionar un papel activo en la mitigación de los impedimentos que afectan el cumplimiento exitoso de los objetivos., • Elaborar dashboard y reportes acerca del progreso del producto y el impacto en el negocio. Competencias clave: • Habilidades de comunicación, presentaciones en público y asesoramiento estratégico., • Capacidad para analizar mercados, detectar oportunidades y proponer estrategias de crecimiento., • Experiencia en relación directa con clientes de grandes cuentas, interlocución con áreas de negocio e IT., • Orientación a resultados, optimización continua y growth., • Resolución de conflictos y negociación., • Proactividad, multitarea y adaptabilidad a entornos dinámicos., • Impacto e influencia, capacidad de trabajo en equipo y motivación por la mejora continua., • Atención al detalle, autogestión, planificación y entusiasmo por el mundo digital., • Alto nivel de inglés Valoramos (Bonus Points): • Formación superior (preferible en Ingeniería, ADE, Marketing, Publicidad); se valorará especialización en E-business y negocio digital., • Experiencia relevante en consultoría digital, transformación, desarrollo de software, proyectos de fidelización, CRM y Martech (data, trazabilidad, CDP, marketing automation…)., • Participación directa en estrategia, diseño funcional y operativo de proyectos digitales (Experiencia en sectores multinacionales es un plus)., • Experiencia con herramientas de analítica (Google Analytics, Tableau…)., • Certificaciones en metodologías ágiles (Scrum, Kanban, Product Owner) son un plus., • Conocimientos holísticos y visión actualizada de tendencias tecnológicas digitales (CRM, E-commerce, Apps, Data, ML/AI, Industria 4.0…). Qué ofrecemos: • 25 días de vacaciones (los 23 que aparecen en nuestro convenio + 24 y 31 de diciembre)., • Trabajo en remoto. Las oficinas siempre están abiertas para cuando lo necesites., • ⌚ Horario flexible, con entrada desde las 8.00 hasta las 10:00 h. de Lunes a Jueves. Los viernes salimos a las 15 horas. Jornada intensiva los meses de verano.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand. The Client Lead is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing. They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance. They generate leads, build, and nurture client relationships. Additionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level. They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions. • For existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs., • Lead the negotiation, preparation, and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved., • Share the client’s sales strategy, objectives, and digital transformation roadmap with the PMs of their assigned accounts, paying special attention when multiple PMs are working on one account., • Collaborate with the PM/DM throughout the project, attending progress demos, management committees, and resolving client-related issues., • Manage and negotiate scope expansions related to initial contracts., • Monitor the progress of projects within assigned accounts, paying special attention to potential budget and timeline deviations., • Identify possible Up & Cross-Selling opportunities for the account. Along with the PMs, they work post-project to identify successful and unsuccessful project elements., • Lead the end-of-project retrospective with the client, reviewing the overall experience, evaluating goal achievement, and exploring potential future developments., • Write success stories and send satisfaction surveys to the client., • The Client Lead is familiar with all operational team members: their experience, skills, and professional motivation., • Collaborate with PMs on team allocation for new or ongoing projects, taking into account both project profitability objectives and the best fit for the professional development of the individuals., • Use workload tracking tools and meet periodically with team members to ensure commitment and satisfaction with assignments., • Communicate the needs of the new team. If necessary, they communicate hiring needs to HR., • Aware of project progress and contribute to meeting deadlines, scope, and budget., • Alert operations management about potential delivery deviations and propose and collaborate on risk mitigation plans. Experience and Skills: • Large account management experience., • Experience in Salesforce ecosystem., • At least, 6 years of previous experience in business /technology consulting, • Previous experience in Project Management, • Experience in digital projects, • Experience in international projects., • High level of English. Other European languages is a plus. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Technical Lead. MAIN TASKS: • Leadership of CTI integrations and associated software in the different CRM implementations., • Supporting the sales team in opportunities requiring CTI integration, Contact Centrer solutions, Voice and Multichannel solutions., • Collaborate with the Innovation area in the CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment., • You will be progressively entering the Salesforce environment, with the objective to lead projects and support services related to Contact Center and Customer Services., • Coordinate and follow-up the integrations development team (REST, SOAP, API ), • Participation in analysis, documentation, tests and support tasks according to the needs of each project/client. Act as an internal and external consultant in CTI environments, • Be the point of contact with CTI vendors that need to be incorporated into a CRM project., • You will be able to work with different environments / technologies (such as Google, AWS or Microsoft) a high percentage of the assignments will be oriented towards Salesforce based application implementation, maintenance and development tasks. REQUIRED EXPERIENCE • Minimum of 3 years experience in a similar role., • 5 + years of experience in projects/maintenance of CTI solutions., • Experience in Salesforce Service Cloud Voice and Genesys., • High level of English What do we offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM Consulting is looking for a Web Developer that would like to collaborate with one of the top global pharmaceutical companies. Responsabilities The selected candidate will play a key role in defining and implementing governance for the Drupal platform, working closely with the System Integrator currently leading the development. Responsibilities include supporting the delivery of new Drupal-based websites by providing hands-on technical expertise and architectural guidance to internal digital teams and partners. The role also involves collaborating with PHP developers on Drupal-specific development tasks and ensuring efficient content management practices within the CMS. Skills & Experience: • 5+ years of professional experience in web development, • Proven experience in Drupal development, ideally with active involvement in the Drupal Community, • Strong PHP programming skills, • Solid understanding of web architectures and technologies: LAMP stack, HTML, JavaScript, responsive design, • Experience in leading or collaborating within technical teams, • Fluent English, • Comfortable working in international and cross-functional environments WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance. Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM Consulting is looking for a AWS Backend & DevOps Developer that would like to collaborate with one of the top global pharmaceutical companies. Description • Within a product team, specify, develop (Python), package, document and support an AWS-based product/solution for handling consents, preferences, and exclusions., • Support AWS infra resource provisioning. Design, build and deploy the AWS service configuration via Terraform templates or blueprints for (at least) the following AWS Services: S3, Lambda, IAM, MWAA, ECS, Glue and RDS., • Act as a Subject Matter Expert (SME) for the AWS environment, providing guidance and support to other team members., • Maintain the AWS environment, ensuring the necessary resources are cost efficient and running at an optimal state., • Ensure that monitoring is in place to detect and respond to events., • Handle a portion of daily support topics, troubleshooting and resolving issues in a timely manner., • Manage technical demands using agile project management methodologies, connect and collaborate with various teams across the globe, ensuring projects are delivered on time and within scope., • Compose and maintain container images used for the container systems, like ECS., • Configure CI/CD pipelines with the goal of automating the promotion of new releases to higher environments. Experience • At least 3-4 years of experience in a similar role: enough to be able to manage conflicts, challenge business customers, manage expectations and keep the focus on overarching goal/vision., • Proactive, autonomous, transparent and customer focus mindset with care to the details., • Continually learn and adapt to new technologies and situations, understanding the 'why' behind each scenario. Must-have Skills • Fluent in English (MANDATORY). Document all work in English, • Communication skills, especially working in virtual and global teams., • Spanish proficiency is a plus., • Hands-on experience with AWS services (S3, Lambda, IAM, MWAA, ECS, Glue, VPC, RDS, API Gateway, Cloudwatch, etc.), particularly in supporting infrastructure as code (via Terraform)., • Proficient in Python programming., • Proficient with DevOps and Continuous Integration (CI/CD) practices, knowledge of Jenkins, Git, Docker, and Kubernetes. Good grasp of branching, merging, tagging, and maintaining version control., • Experience with managing RDS PostgreSQL databases Nice to have skills: • Experience working with Agile methodology., • Experience working with the Atlassian stack (Jira, Bitbucket and Confluence). WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance. Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager. • Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations., • Assign and supervise team tasks, managing assignments, vacations, and absences during the project., • Manage project progress to ensure deadlines, scope, and budget are met., • Facilitate change requests to ensure all parties are informed of schedule and budget impacts., • Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees., • Alert operations management of potential deviations. Establish communication and risk mitigation plans., • Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards., • Lead project demos for the client., • Lead the resolution of issues arising from project implementation., • Lead the relationship and pursue customer satisfaction regarding the project., • Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements., • Responsible for sending customer satisfaction surveys regarding the project., • Identify potential Up & Cross-Selling opportunities for the account., • Lead team retrospectives and identify potential internal improvements., • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. Experience needed: • +5 years of experience in PM roles., • +3 years participating in end-to-end CRM implementation processes., • Experience working with agile methodologies (SCRUM, Jira, etc.)., • Medium – high level of English. What do we offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 550 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow