Senior Data Operations Manager
2 days ago
Ibiza
pWe are looking for a highly senior, proactive, and independent bSenior Data Operations Manager /b to join our Revenue Operations team. This role will own the end-to-end structure, governance, quality, and accessibility of go-to-market data across Marketing, Sales, Customer Success, and Support. /ppbr/ppThis is a hybrid role for someone who combines strong data mastery with enough technical capability to manage and evolve the data infrastructure that powers reporting as well as business acumen. It is bnot a data engineering role /b, although it requires certain technical fluency, a rigorous approach to data operations, and a strong understanding of business processes, metrics, and commercial performance. /ppbr/ppThe right person will be able to operate independently, define standards, create scalable data foundations, and turn complex GTM data into trusted reporting, dashboards, and actionable insights for stakeholders at every level of the organization. /ppbr/ppbKey responsibilities /b /ppbGTM data ownership and data modeling /b /pulliOwn the end-to-end GTM data structure across Marketing, Sales, Customer Success, and Support. /liliDesign, maintain, and continuously improve the data models that support reporting, analysis, and operational decision-making. /liliEnsure data across systems is connected, structured, and usable in a consistent and scalable way. /liliTranslate business processes and GTM workflows into clear and reliable data structures. /li /ulpbData governance, integrity, and quality /b /pulliEstablish and maintain governance frameworks, standards, and processes for GTM data across all systems and domains. /liliEnsure high levels of data integrity, consistency, reliability, and completeness across the GTM ecosystem. /liliDefine and monitor data quality controls, validation processes, and issue resolution workflows. /liliIdentify data risks, process gaps, and structural weaknesses, and proactively drive corrective actions. /li /ulpbDocumentation and data accessibility /b /pulliCreate and maintain clear documentation for data models, definitions, sources, ownership, logic, and reporting structures. /liliEnsure GTM data is understandable and accessible to stakeholders across the business. /liliBuild and maintain a common data language across teams so that core metrics and reporting are interpreted consistently. /liliPromote transparency and self-service by enabling stakeholders to confidently use trusted data assets. /li /ulpbMetrics framework and business definitions /b /pulliDefine, document, and govern core GTM metrics and KPIs across the funnel and customer lifecycle. /liliPartner with RevOps and business leaders to align on definitions for commercial and operational metrics. /liliEnsure metric definitions are standardized and consistently applied across reporting and dashboards. /liliContinuously refine the KPI framework to reflect business priorities and evolving GTM strategies. /li /ulpbReporting and dashboard ownership /b /pulliOwn the reporting layer for GTM data, including the design, development, and ongoing maintenance of dashboards and reporting assets. /liliDesign and build dashboards primarily in bPower BI /b, ensuring they are accurate, intuitive, scalable, and actionable. /liliDeliver reporting solutions tailored to different stakeholder groups, from executive leadership to front-line teams. /liliEnsure dashboards and reports remain up to date, relevant, and aligned with changing business needs. /liliMaintain reporting governance, access structures, refresh logic, and adoption standards. /li /ulpbInsights and decision support /b /pulliTurn data into clear insights and recommendations for stakeholders across all levels of the organization, including C-level, directors, managers, and individual contributors. /liliSupport strategic and operational decision-making through structured analysis and clear storytelling with data. /liliIdentify trends, risks, opportunities, and performance drivers across the GTM funnel and post-sales journey. /liliAct as a trusted advisor to business leaders by connecting data outputs to business context and commercial impact. /li /ulpbData operations infrastructure and process improvement /b /pulliHelp maintain and improve the infrastructure, tooling, and operating processes that support GTM data and reporting. /liliWork closely with technical teams where needed to ensure the underlying data environment is reliable and fit for purpose. /liliDrive improvements in data flows, system usage, process design, and reporting architecture. /liliSupport scalable and sustainable ways of working as systems, teams, and business complexity grow. /li /ulpbCross-functional business partnership /b /pulliBe a core member of the Revenue Operations team and a strong business partner to Marketing Operations, Sales Operations, and Customer Success Operations. /liliCollaborate closely with cross-functional stakeholders to understand business needs and translate them into data solutions. /liliInfluence decisions on process design, system usage, metric definitions, and reporting priorities. /liliBalance technical quality with business usability, ensuring solutions are both robust and practical. /li /ulpbr/ppbWhat we are looking for /b /pulliSignificant experience in data operations, analytics, business intelligence, RevOps, or a closely related role with ownership across multiple GTM domains. /liliStrong experience working with Marketing, Sales, Customer Success, and/or Support data. /liliProven experience defining data models, data governance standards, KPI frameworks, and reporting structures. /liliStrong hands-on experience with bPower BI /b and dashboard design for different audiences. /liliStrong understanding of GTM processes, funnel metrics, customer lifecycle reporting, and business performance analysis. /liliTechnical fluency in data tools, systems, and infrastructure, with the ability to work effectively with technical teams without being a pure data engineer. /liliStrong analytical thinking, structured problem-solving, and attention to detail. /liliAbility to work independently, prioritize effectively, and lead initiatives end-to-end. /liliExcellent stakeholder management and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences. /liliStrong ownership mentality, high standards, and a proactive approach to identifying and solving problems. /li /ulpbr/ppbPreferred qualifications /b /pulliExperience working in a Revenue Operations or GTM operations environment. /liliExperience with CRM, marketing automation, customer success, and support platforms. /liliFamiliarity with SQL, data pipelines, data warehouses, or related technical concepts. /liliExperience building scalable reporting environments and enabling self-service analytics. /liliExperience in fast-growing, cross-functional, or transformation-oriented organizations. /li /ulpbr/ppbSuccess in this role looks like /b /pulliGTM data is trusted, structured, well governed, and consistently defined. /liliStakeholders across the business can easily access and understand the right data. /liliCore dashboards in Power BI are accurate, adopted, and decision-useful. /liliBusiness leaders receive clear, timely insights that improve execution and decision-making. /liliRevOps, Marketing Ops, Sales Ops, and CS Ops are supported by a strong and scalable data foundation. /li /ulpbr/ppbWho are we? /b /ppWe’re bMapal /b, a European leader in hospitality software. Since 2008, we’ve been building technology solutions that help thousands of businesses manage their operations more efficiently. Now, we’re using generative AI to revolutionize the industry. The Key Account organisation has been recently created and regroups our largest and most loyal customers. We have an ambition to grow to a €100M business by 2030 and Key Accounts will form a critical path to that growth journey. We are looking for an ambitious professional who is going to help us build best practices on how to manage our top customers. You will join a tenured team of talented Key Account Managers who care deeply to deliver significant customer ROI, which is a necessary foundation for future growth. /ppOur culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goal /ppbr/ppbEqual Employment Opportunity /b /ppAt Mapal, we believe our differences make us stronger. We’re proud to offer equal opportunities to everyone—no matter your background, identity, or life experience. What matters most to us is your talent, your passion, and the ideas you bring to our team. We’re committed to creating an inclusive workplace where everyone feels valued, respected, and supported. In line with European laws, we also provide reasonable accommodations for applicants and employees with disabilities. If you need any assistance during the application or interview process, do not hesitate to ask for it to the Talent Acquisition contact. /p
