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BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as an End User Service Desk. LAY FOUNDATIONS. ENSURE EFFICIENCY. YOUR TASKS: Receiving, classifying, and processing incidents and service requests (e.g., via phone, email, or ticket system). Conducting initial analyses and troubleshooting as part of 1st-level support. Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation. Monitoring open tickets and ensuring compliance with SLAs. Managing and maintaining user accounts (e.g., Active Directory, permissions, passwords). Providing support for standard IT inquiries (hardware, software, mobile devices, VPN, printers). Documenting solutions and maintaining the knowledge base. Communicating with customers/users in a clear and service-oriented manner. Collaborating on process optimization and the continuous improvement of the service desk. FEELING SATISFACTION. ENJOYING ADVANTAGES. WHAT WE OFFER: Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. Look into the future: Work with the latest technologies and the constant innovations. Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration. Feel well taken care of: We provide you a company healthcare program. Unplug and relax: 30 days of vacation. USE SKILLS. CREATE SOMETHING NEW. WHAT YOU BRING WITH YOU: Completed IT training or comparable qualification. Experience in a service desk or IT support role is desirable. Basic knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems. A structured and solution-oriented approach to work. Strong service and customer focus, as well as excellent communication skills. Ability to work well in ateam, initiative, and reliability. Very good German, basic English. BUNDLING FORCES. MAKING DIGITALIZATION A REALITY. We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more. FIND YOUR INTERFACE AT Q.BEYOND q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India. q.beyond ibérica S.L. #J-18808-Ljbffr

q.beyond ibérica provides digitalization services in Spain and across Europe. We are seeking a Microsoft 365 Specialist – Managed Services to manage and secure Microsoft 365 environments for midmarket clients. The role emphasizes Defender, Entra ID, and Zero Trust in a managed services setting. Ideal candidates bring several years of MS 365 experience, strong scripting with PowerShell, and a customer-oriented mindset. Flexible work location and ongoing training opportunities are offered. #J-18808-Ljbffr

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Microsoft 365 Specialist – Managed Services YOUR TASKS: • Providing and maintaining Defender baselines for Defender for Endpoint, Defender for Office 365 and Defender for Identity, • Hardening Microsoft 365 tenants according to tiered, CIS-aligned security levels, including documentation and a semi-annual review against the current standard, • Setting up and maintaining Conditional Access policy sets in Microsoft Entra ID: MFA for all users, blocking legacy authentication, protection of privileged roles, emergency access accounts (break glass) and device compliance, • Depending on the customer’s licensing: implementing Identity Protection and Privileged Identity Management (just-in-time activation), • Operating self-services such as password reset and recovery keys, monitoring Service Health notifications, and providing monthly tenant, licence and security reporting, • Contributing to Intune endpoint management, Azure Virtual Desktop, OneDrive and Exchange Online – your own ideas and suggestions for improvement are expressly welcome, • Operations, transition and continuous improvement, • Handling incidents, service requests and changes in line with ITIL 4 as the escalation level for the service desk, as well as problem management for recurring incidents, • Current-state analyses and deviation lists when building new customer environments or taking over existing ones, including piloting and go-live, • Maintaining service documentation and configuration states in the ITSM tool, • Contributing to service reviews and developing the baselines further together with the service owner, • Automating recurring tasks with PowerShell and Microsoft Graph, • Assessing new Microsoft features and vendor-side changes for their impact on our customers WHAT WE OFFER: • Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs., • Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management., • Look into the future: Work with the latest technologies and the constant innovations, • Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration., • Feel well taken care of: We provide you a company healthcare program., • Unplug and relax: 30 days of vacation WHAT YOU BRING WITH YOU: • Completed IT vocational training, a degree in computer science or a comparable qualification, • Several years of experience operating Microsoft 365 environments, ideally at a managed service provider or in a larger IT organisation, • Very good knowledge of:, • Microsoft Defender, in particular Defender for Endpoint, Defender for Office 365 and Defender for Identity, • Microsoft Entra ID, in particular Conditional Access, MFA and the role model, • Zero Trust concepts, • Understanding of hybrid identities (AD, Entra Connect/Cloud Sync), • Confident use of PowerShell, • Experience with ITIL-based processes (incident, change, problem), • A structured working style with strong documentation skills and a passion for standardisation, • Strong customer and service orientation, • Empathy, team spirit and enjoyment in confidently representing our services and solutions to customers, • Good English skills (level C1) BUNDLING FORCES. MAKING DIGITALIZATION A REALITY. We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more. q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India. q.beyond ibérica S.L. #J-18808-Ljbffr

q.beyond ibérica S.L. is seeking a Microsoft 365 Specialist – Managed Services to join our Spain-based team. You will operate and harden Microsoft 365 environments, Defender suites, Entra ID and related security controls for our enterprise clients. The role emphasizes ITIL-aligned service delivery, documentation, PowerShell automation, and close collaboration with customers. Strong English (C1) and a passion for standardisation are essential as you help modernize hybrid identities and cloud #J-18808-Ljbffr

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Microsoft 365 Specialist – Managed Services • Providing and maintaining Defender baselines for Defender for Endpoint, Defender for Office 365 and Defender for Identity, • Hardening Microsoft 365 tenants according to tiered, CIS-aligned security levels, including documentation and a semi-annual review against the current standard, • Setting up and maintaining Conditional Access policy sets in Microsoft Entra ID: MFA for all users, blocking legacy authentication, protection of privileged roles, emergency access accounts (break glass) and device compliance, • Depending on the customer’s licensing: implementing Identity Protection and Privileged Identity Management (just-in-time activation), • Operating self-services such as password reset and recovery keys, monitoring Service Health notifications, and providing monthly tenant, licence and security reporting, • Contributing to Intune endpoint management, Azure Virtual Desktop, OneDrive and Exchange Online – your own ideas and suggestions for improvement are expressly welcome, • Handling incidents, service requests and changes in line with ITIL 4 as the escalation level for the service desk, as well as problem management for recurring incidents, • Current-state analyses and deviation lists when building new customer environments or taking over existing ones, including piloting and go-live, • Maintaining service documentation and configuration states in the ITSM tool, • Contributing to service reviews and developing the baselines further together with the service owner, • Automating recurring tasks with PowerShell and Microsoft Graph, • Assessing new Microsoft features and vendor-side changes for their impact on our customers, • Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs., • Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management., • Look into the future: Work with the latest technologies and the constant innovations, • Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration., • Feel well taken care of: We provide you a company healthcare program., • Unplug and relax: 30 days of vacation, • Completed IT vocational training, a degree in computer science or a comparable qualification, • Several years of experience operating Microsoft 365 environments, ideally at a managed service provider or in a larger IT organisation, • Very good knowledge of:, • Microsoft Defender, in particular Defender for Endpoint, Defender for Office 365 and Defender for Identity, • Microsoft Entra ID, in particular Conditional Access, MFA and the role model, • Zero Trust concepts, • Understanding of hybrid identities (AD, Entra Connect/Cloud Sync), • Confident use of PowerShell, • Experience with ITIL-based processes (incident, change, problem), • A structured working style with strong documentation skills and a passion for standardisation, • Strong customer and service orientation, • Empathy, team spirit and enjoyment in confidently representing our services and solutions to customers, • Good English skills (level C1) We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more. q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India. q.beyond ibérica S.L. #J-18808-Ljbffr

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