IT Technologist
hace 2 días
Valencia
Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground‑breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting‑edge information technology, supporting our global innovation and collaboration. As part of our IT team, your expertise and commitment will help facilitate our patient‑focused mission by developing and enhancing technological solutions. Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud. How you will make an Impact: • Provide on‑site IT hardware support to assist in the installation, integration and maintenance of computing devices., • Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT hardware (Tier2/3)., • Configure and manage customer workstations, portable computing devices and peripherals following defined imaging and deployment processes., • Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT hardware (e.g., VOIP phones, A/V support as applicable for your region)., • Define lifecycle upgrade requirements and other IT project support needs involving IT technicians/technologists., • Train users in various situations, educate them regarding use of hardware, its software and related systems, providing brief, one‑on‑one, small‑group, ad‑hoc and hands‑on "How‑to" instructions., • Manage installation of desktops, laptops, peripheral equipment and other IT hardware., • Create image and deployment processes for managing workstations, portable computing devices and peripherals, aligning to global standards with regional adjustments per regulations., • Coordinate activities with third‑party vendors as needed (order fulfillment, warranties, project needs, vendor relations/feedback, and so forth)., • Assist the business with defining tablet and mobile device solutions to meet operational/business needs, aligned with global IT., • Define and audit standard tools and processes for managing assets physically and electronically., • Manage priorities based on service requests and incident tickets while regularly updating tickets to reflect work performed., • Provide appropriate visibility of costs related to service requests and comply with approval requirements., • Manage assets, including physical and electronic identification and control; assist in answering help‑desk calls from users on an as‑needed basis; assist the business with tablet and mobile device support to meet operational/business needs., • Perform lifecycle upgrades and projects as directed.What you will need (Required), • Associate’s Degree or equivalent in a technical discipline or related certificate., • 5 years of work experience including IT hardware/software experience., • Strong customer‑service focused skills., • Effective cable‑management skills to maintain organized workstations and data closets.What else we look for (Preferred), • Bachelor’s Degree or equivalent in computer science, information systems, or related field., • Ability to manage users and PCs using Active Directory., • Proficiency in Microsoft suite of applications (Windows2008 and Windows2012 server, Windows7, MicrosoftOffice and Outlook)., • Ability to perform IT hardware and software diagnostics and repairs (laptops, desktops, mobile computing devices, peripherals, IP phones, handheld scanners, etc.)., • Ability to configure, use and maintain CISCO IP phones., • Adaptability and willingness to learn new technologies as needed., • Strong written and verbal communication skills., • Problem‑solving skills, including troubleshooting techniques., • Strong organization and time‑management skills., • High level of professionalism during interactions with customers and vendors., • Experience with PC images to configure computers for deployment/redeployment., • Experience with platforms and applications (Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows7, Active Directory, Virtual Private Network, MobilePASS)., • Experience using help‑desk ticketing software to manage service tickets., • Adherence to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and ability to prevent injuries and environmental pollution under your span of influence/control. What is it like to work at Edwards Lifesciences in Spain? As a global leader in patient‑focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment. We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on‑the‑job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). Benefits • Competitive Compensation and Benefits package, • Flexible working hours, remote working, • Pension plan, • Life Insurance, • Medical plan, • Meal vouchers, • Service awards, • Enhanced leave benefits, • Employee Stock Purchase Programme, • Employee Assistance Programme, • Comprehensive Wellness programme including gym membership reimbursement, fresh fruit in the office, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and much more. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. xcskxlj Through breakthrough technologies, world‑class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient‑focused culture to deliver life‑changing innovations to those who need them most. #J-18808-Ljbffr