Customer Support Agent with German
hace 5 días
Santa Cruz de Tenerife
ppSelect how often (in days) to receive an alert: /p pAtos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. /p pbr/The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. /p pWe are looking for abCustomer Support Agent with German English /b to join our talent pool for Customer Support Agents in Tenerife. Are you interested? Keep reading! /p ul liInteract with customers via telephone, e-mail and web, providing technical support and problem-solving expertise. /li liIdentify, evaluate and prioritize customer issues and complaints. /li liAnalyze customer problems and develop effective resolution plans. /li liContribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions. /li liEvaluate new services, processes and technologies introduced at the helpdesk. /li liParticipate in training programs to support new technologies, procedures and customer service enhancements. /li liCollaborate with departmental staff to promote and maintain strong customer service values. /li liEscalate unresolved issues to support leads or designated service groups. /li /ul h3Requirements: /h3 ul libLanguages: /b Proficiency in German and English (mandatory). /li libSkills: /bBasic PC skills, excellent communication abilities. /li libAvailability: /b Willingness to work at the office, and in shifts (7x24, 40 hours per week). /li libExperience: /bNo specific experience required; initial training will be provided. /li libAttributes: /bService-oriented, proactive cooperation, results-focused, initiative and customer-oriented. /li /ul pHere at Atos, diversity and inclusion are embedded in our DNA.Read more about our commitment to a fair work environment for all.br/ /p pAtos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. /p /p #J-18808-Ljbffr