Service Operations Specialist II – Pamplona, Spain
hace 10 horas
Pamplona
Job Title: Service Operations Specialist 2 Department: Field Operations Reports To: Field Operations Manager Location: Pamplona Job Summary : The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales. • Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources., • Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope., • Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects., • Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope., • Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation., • Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions., • Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority., • Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues., • Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed., • Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline., • Prepare and deliver technical training to customers, contractors, and internal teams., • Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure., • Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up., • Maintain technical ownership of assigned project issues from commissioning through warranty closeout., • Lead technical close-out and customer-acceptance activities for assigned projects., • Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services., • Develop and improve procedures, work instructions, checklists, and field-quality controls., • Analyze productivity and project deviations and recommend improvements to execution methods and resource use., • Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales., • Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned., • Customer focus and professional communication, • Safety mindset and personal accountability, • Planning, organization, and disciplined follow-through, • Collaborative problem solving across functions and cultures, • Adaptability in dynamic construction and service environments, • Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline., • At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments., • Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams., • Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation., • Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities., • Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication., • Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment., • Experience supporting RCA, warranty investigations, or corrective-action programs., • Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems., • Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools., • Availability to travel frequently within the EMEA region., • Flexible working hours according to international project needs., • Dynamic, multicultural, and innovation-oriented environment. #LI-LR1 #J-18808-Ljbffr