Gcs Field Service Engineer - Zaragoza
10 hours ago
Madrid
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Job DescriptionBD Medication Management Solutions busca un Field Service Engineer dedicado y con fuertes habilidades técnicas para unirse a nuestro equipo de Global Customer Services. En este puesto clave, serás responsable de ofrecer soporte técnico presencial de alta calidad así como atención a usuarios finales o a los equipos de ingeniería electromédica en centros sanitarios.Responsabilidades:Realizar soporte técnico y formación en sitio o de forma remota, incluyendo instalación, mantenimiento correctivo y preventivo, cumpliendo con los acuerdos de nivel de servicio establecidos con el cliente.Construir relaciones efectivas con clientes, tanto a usuarios finales, como contactos en otras aeras técnicas (IT, electromedicina, dirección de sección, etc.).Proporcionar un servicio al cliente ejemplar, escalar preocupaciones técnicas y de satisfacción cuando sea necesario y mantener la responsabilidad hasta la resolución.Construir relaciones sólidas con clientes internos que apoyen y fomenten el crecimiento comercial y las eficiencias operativas, manteniendo altos niveles de satisfacción del cliente.Mantener documentación precisa, informes y registros en nuestros sistemas de gestión de servicio al cliente, cumpliendo con los KPI y la normativa de dispositivos médicos.Gestionar la planificación a corto y largo plazo de manera eficiente sobre la región asignada, asegurando el uso adecuado del tiempo y que todas las herramientas estén calibradas.Construir y mantener un inventario eficiente de stock en el vehículo.Proporcionar apoyo en las investigaciones sobre las quejas de los clientes y cualquier otro problema que pueda surgir.Trabajar con el líder del equipo GCS durante el proceso de evaluación, estableciendo objetivos y metas para proporcionar un desarrollo personal efectivo.Apoyar el crecimiento de los ingresos, el ahorro de costes y la eficiencia operativa, manteniendo al mismo tiempo una alta satisfacción del cliente.Apoyar y proporcionar retroalimentación constructiva para impulsar la mejora continua del funcionamiento del servicio, manteniendo el foco en las reclamaciones.Requisitos:Formación Profesional de rado medio o superior en electrónica, electromecánica o similar, O experiencia profesional equivalente.Valorable Formación en Ingeniería, eléctrica o electrónica o Tecnico Superior en electrónica o electricidad.Valorable experiencia demostrable de trabajo en un sector de servicio técnico en entorno de Hospital y/o electromedicina.Sólida experiencia y conocimientos en TI, incluyendo sistemas operativos Windows, tecnologías de redes, resolución de problemas y configuración.(Deseable certificación CompTIA Network+).Enfoque al cliente y un historial demostrado de prestación de un servicio y reparación de alta calidad en entornos de alto volumen y presión.Fuertes habilidades interpersonales y profesionales, con capacidad para comunicar, promover y vender productos y propuestas de valor relacionados con servicios.Permiso de conducir.Salario:Rango salarial del puesto: EUR 45,000 - 55,000Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.Com/careers.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Work LocationsPrimary Work Location: ESP San Agustin del Guadalix. Additional Locations: ESP Zaragoza.At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €32,700.00 - €52,350.00 EUR Annual BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state‑of‑the‑art technology and cutting‑edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.#J-18808-Ljbffr
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