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Empieza tu carrera profesional aprendiendo cómo se gestiona un negocio.Estás estudiando una carrera universitaria o un ciclo superior, y buscas unas prácticas donde desarrollar experiencia real en ventas, atención al cliente, gestión y liderazgo?.Formarás parte de la actividad diaria de una of

Empieza tu carrera profesional aprendiendo cómo se gestiona un negocio.Estás estudiando una carrera universitaria o un ciclo superior, y buscas unas prácticas donde desarrollar experiencia real en ventas, atención al cliente, gestión y liderazgo?.Formarás parte de la actividad diaria de una of

Como parte del equipo de IT, participarás en proyectos y tareas relacionadas con el soporte tecnológico y la gestión de servicios Microsoft 365: * Soporte técnico de primer nivel a usuarios finales.Administración básica de usuarios, grupos y permisos en Microsoft Entra ID.Soporte y manteni

Auxiliar Recepción de Mercancía Hotel.En RIU Hotels & Resorts, somos líderes en el sector hotelero, con más de 100 hoteles en más de 20 países alrededor del mundo.Cada día, trabajamos para ofrecer experiencias inolvidables a nuestros huéspedes en algunos de los destinos más impresionantes d

Empieza tu carrera profesional aprendiendo cómo se gestiona un negocio.Estás estudiando una carrera universitaria o un ciclo superior, y buscas unas prácticas donde desarrollar experiencia real en ventas, atención al cliente, gestión y liderazgo?.Formarás parte de la actividad diaria de una of

Empieza tu carrera profesional aprendiendo cómo se gestiona un negocio.Estás estudiando una carrera universitaria o un ciclo superior, y buscas unas prácticas donde desarrollar experiencia real en ventas, atención al cliente, gestión y liderazgo?.Formarás parte de la actividad diaria de una of

Minor Hotels Europe & Americas.Are you passionate about hospitality and the art of welcoming?.Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Mino

Hotel Mandarin Oriental Ritz, Madrid.Mandarin Oriental Ritz, Madrid.Revenue & Reservations department and support our high-performing Reservations team.Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellen

Mañana Presencial Empleado Atención Al Cliente Recepcionista con Inglés mañana ( días sueltos) Publicada 1 de Junio Iman Corporación , especialistas en la externalización de servicios auxiliares (recepción, conserjería, atención al cliente, atención de visitas, control de accesos, entre o

This job is with IMAN Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información a

Sabio Group is seeking a Presales Solutions Consultant in Madrid.

Vista Investments in Madrid is seeking an experienced in-house accountant to own the numbers from the first journal entry to the final financial statements. This role is hands-on and involves learning from external advisors and taking over full accounting from January 2027. You will manage month-end and year-end closes across entities, prepare journals, reconciliations, and financial statements while coordinating with auditors and tax advisors. #J-18808-Ljbffr

This job is with IMAN Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Aplica ahora! Rivas-Vaciamadrid Profesiones, artes y oficios Otros oficios Otras actividades Parcial (Noche) Prese

This job is with IMAN Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Aplica ahora! Igualada Atención a clientes Atención al cliente Actividades administrativas y auxiliares de ofici

Berlin Packaging is seeking an experienced Account Manager for the Iberia HealthCare sector.

At ING we are looking for Customer Journey Expert Your role and work environment: We are looking for a talented and enthusiastic Customer Journey Expert to join our Surfing Account squad of Daily Banking & Savings Tribe The responsibility of this team is to give an otstanding service to the transactional customers, as well as develop them towards MPB. In addition, there are added value services such as travel plan, Global Exchange or Tax Down, that we want to offer in the best way to our customers, to increase their engagement with the bank. Your key responsibilities: As a customer journey expert of Accounts & Services you will: Contributing to the developing of our customers, by designing communication strategy in order to increase the penetration in MPB and different added value services (“Siempre cubierto”, “Travel Plan”…) Continuos follow up of different campaigns, hand in hand with growth, MK and CI Having the operative and financial risk under control, according with the internal and external regulatory framework (SoX, 0 issues overdue, PARP, regulator requirements…) Support customer in life by attending and following up the incidents of the customers Contributing to the maintenance of the different assets, hand in hand with IT Building strong and healthy communication with all the ING Stakeholders to reach our goals Increase the customer satisfaction, managing the Voice of the Customers and proposing improvements Contributing to reduce calls, by improving digital procesess What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! At least 5 years in an agile team as CJE Demonstrated experience managing product (both operative and commmercial) Experience leading initiatives that involve external and internal stakeholders High analitical mindset Strong communication skills in spanish and english Adaptation capability to changing environment Customer orientation What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Balance That Works. We put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it. Meal allowance. Receive your meal allowance in the way that best suits you: through a meal card or directly in your payroll, giving you greater flexibility and convenience in managing your everyday needs. More than an office. In our offices you can find doctor’s office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more! Health and life insurance. We help you protect what matters most to you, including you and your immediate family. Flexible remuneration. Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our flexible remuneration model. Commuting made easier. Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient. Banking benefits. Loans with preferential banking conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us! More vitality and more belonging Our 360º wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing. On-site physiotherapy service. A strong wellbeing culture, including Wellhub access, sports communities and activities. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. Get to know Us We are a team of more than 19.00 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you! At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. En ING estamos buscando una persona para el puesto de Customer Journey Expert Tu función y entorno de trabajo: Estamos buscando una persona talentosa y entusiasta para unirse como Customer Journey Expert a nuestro squad Surfing Account dentro de la Tribe Daily Banking & Savings. La responsabilidad de este equipo es ofrecer un servicio excepcional a la clientela transaccional, así como desarrollarla hacia MPB. Además, existen servicios de valor añadido como Travel Plan, Global Exchange o Tax Down, que queremos ofrecer de la mejor manera a nuestra clientela para aumentar su vinculación con el banco. Tus principales responsabilidades: Como Customer Journey Expert de Accounts & Services, te encargarás de: Contribuir al desarrollo de nuestra clientela, diseñando estrategias de comunicación para aumentar la penetración en MPB y en distintos servicios de valor añadido (“Siempre cubierto”, “Travel Plan”…) Realizar un seguimiento continuo de diferentes campañas, de la mano de Growth, MK y CI. Mantener bajo control el riesgo operativo y financiero, de acuerdo con el marco normativo interno y externo (SoX, 0 incidencias vencidas, PARP, requisitos del regulador…). Dar soporte a la clientela a lo largo de su ciclo de vida, atendiendo y realizando el seguimiento de sus incidencias. Contribuir al mantenimiento de los diferentes activos, de la mano de IT. Construir una comunicación sólida y saludable con todas las partes interesadas de ING para alcanzar nuestros objetivos. Incrementar la satisfacción de la clientela, gestionando la Voz de la Clientela y proponiendo mejoras. Contribuir a la reducción de llamadas, mejorando los procesos digitales. ¿Qué estamos buscando? ¿Quieres saber si este puesto está hecho para ti? Estas son algunas de las cualidades que más valoramos para esta posición. Y si encajan contigo… ¡no dudes en presentar tu candidatura! Al menos 5 años en un equipo agile como CJE. Experiencia demostrada en gestión de producto (tanto operativa como comercial). Experiencia liderando iniciativas que involucren a partes interesadas internas y externas. Alta capacidad analítica. Sólidas habilidades de comunicación en español e inglés. Capacidad de adaptación a entornos cambiantes. Orientación a la clientela. ¿Qué ofrecemos? El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero… ¿qué hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle. ¡Descubre lo que te está esperando! Balance That Works Ponemos el equilibrio en valor, para que tú también puedas hacerlo. Con las necesidades de nuestros/as clientes/as en primer lugar, el equipo y tú acordáis cuándo venir a ING MAD y cuándo trabajar mejor desde casa. Más tiempo juntos cuando importa, más libertad cuando la necesitas. Tarjeta restaurante. Recibe tu ayuda para comidas de la manera que mejor se adapte a ti: mediante una tarjeta de comida o directamente en tu nómina, ofreciéndote mayor flexibilidad y comodidad para gestionar tus necesidades diarias Más que una oficina En nuestras oficinas puedes encontrar servicio médico, peluquería, gimnasio, Employee Concierge (para ayudarte con tus gestiones) y mucho más. Seguro de salud y de vida. Te ayudamos a proteger lo que más te importa, incluyéndote a ti y a tu familia más cercana. Retribución flexible Disfruta de acceso a servicios como cheques guardería, transporte público y apoyo para formación, así como de otros beneficios a través de nuestro modelo de retribución flexible. Desplazamientos más fáciles. Nuestro servicio gratuito de lanzadera conecta distintas zonas de Madrid con ING MAD, ayudando a que tus desplazamientos a la oficina sean más cómodos y convenientes. Beneficios bancarios Préstamos especiales con condiciones más beneficiosas. Condiciones especiales en hipotecas tras 6 meses trabajando en el banco. ¡Y podrás beneficiarte de nuestro plan de pensiones después de 1 mes con nosotras y nosotros! Más vitalidad y más sentimiento de pertenencia Nuestro enfoque de bienestar 360º apoya a las personas empleadas en las áreas de bienestar financiero, físico, mental y social. Servicio de fisioterapia en las instalaciones. Una sólida cultura de bienestar, que incluye acceso a Wellhub, comunidades deportivas y actividades. Redes de personas empleadas: Rainbow Lions (LGBTQI+), Leonas y RIÑG. Programa internacional de trabajo en remoto. Conócenos Somos un equipo de más de 1.900 personas que compartimos una misma idea: poner de nuestra parte para ayudar a nuestras personas clientas a crear un futuro mejor para sí mismas, proporcionándoles las herramientas que necesitan para llegar donde quieren. Un banco 100 % digital, donde la tecnologia, la innovación, la simplicidad y la transparencia son los principales ingredientes, y el primero en trabajar con metodologías agile. Y aunque estamos en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países. Estamos orgullosas y orgullosos de contar con un equipo diverso, y estamos comprometidas y comprometidos a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad. Y aunque por fuera seamos naranjas, por dentro somos verdes. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos recorriendo este camino para usotras y nosotros, pero también acompañamos a nuestras personas clientas cuando deciden emprenderlo. Hacer que las cosas sucedan, ayudar a que otras personas tengan éxito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y de trabajar… ¡estamos deseando conocerte! En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial — y sabemos que cuando puedes mostrarte tal y como eres, haces tu mejor trabajo. #J-18808-Ljbffr

Locations : Madrid | Paris Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager - BCG Vantage, Sales & Service (Topic Activation path, Marketing, Sales & Pricing Practice Area), you'll bring expertise in Customer Experience (CX) and Sales to a growing global team. A core part of this role is helping colleagues who are putting together a client pitch for CX-related projects. Understanding client needs and confirming the BCG Sales & Service team is the right fit (or pointing them to who is). Surfacing client pain points and pulling together relevant client examples. Sharing POV and thought leadership materials, including building Sales.AI-powered product demos. Identifying topic experts to support the pitch, and bringing in senior BCG support when it's truly needed to close the deal. You'll also serve as a thought partner and CX content expert to case teams and topic/sector leaders, helping structure and solve complex client issues, bringing the full breadth of BCG’s Customer Experience expertise to each opportunity. Additionally, as a Manager in BCG Vantage you will drive development of intellectual property and knowledge assets to support the CX topic business, serving as an active contributor to commercialization efforts for the CX topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support. Our Customer Experience (CX) team helps clients build customer-centric strategies and operating models across four core areas: Commercial & Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy); Channel Optimization (diagnosing channel performance and redesigning the channel mix across store, phone, digital and other channels); Customer Journey Redesign (mapping current-state, end-to-end customer journeys and designing target-state journey blueprints); and CX Operating Model design (the org, governance and KPIs needed to sustain customer centricity over time). YOU'RE GOOD AT • Understanding customer expectations and pain points through qualitative and quantitative research, and translating that into a customer-centric commercial and relationship strategy, • Diagnosing channel performance and helping redesign the channel mix across store, phone, digital, and other channels, • Mapping current-state, end-to-end customer journeys and designing target-state journey blueprints, • Designing the org, governance, and KPIs needed to sustain customer centricity over time, • Bringing curiosity and rigor to orchestrating complex sales cycles and deals, from qualification through close, • Helping colleagues shape and put together a strong customer-experience pitch for a client, quickly understanding what’s needed, confirming you’re the right person to help (or pointing elsewhere), and pulling together the right examples, experts and/or materials to support, • Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively, • Managing a portfolio of projects, with strong awareness of business priorities and commercial impact, • Training, coaching, and mentoring junior team members, • Working in an ever-changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring • 3+ years consulting experience in relevant customer service topic required; candidates with consulting experience preferred, • In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred, • Bachelor's degree in relevant field, • Some experience mentoring or coaching colleagues, • Hands-on experience in a B2C context in one or more of the following: customer research (translating qualitative/quantitative insights into strategy), channel performance diagnostics and channel mix design, customer journey mapping and redesign, or CX operating model design (org, governance, KPIs), • Demonstrated curiosity and skill in orchestrating complex sales cycles and deals, including presales, demo creation, and deal conversion; key account management experience is a plus, • Experience helping teams put together a strong client pitch, from understanding what’s being asked, to making sure the right individuals are involved, to working cross-functionally to pull in the proper materials and experts, • Experience learning and applying AI-enabled tools, • Nice to have (not required): some experience or interest bridging Marketing and Sales & Service topics, • Fluency in English; other languages requested in certain locations, • Outstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environment Who You'll Work With As a Manager, BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. Our teams combine deep domain expertise with proprietary know-how and data assets to address targeted challenges directly with clients and case teams; co-creating insights on industry trends and functional topics, building proprietary data and tools, and codifying expertise that helps BCG deliver excellent business value to its clients. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. xsgfvud Click here for more information on E-Verify.

Responsible for managing finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring full visibility, traceability, and efficient capacity planning. Drives a customer-centric approach through proactive engagement with key customers to support forecasting, ordering processes, and profitability. Ensures product quality standards and compliance with food safety, consumer protection, and relevant local regulations across the supply chain. Leads the Customer Service team while standardizing processes, driving continuous improvement, and enhancing operational efficiency in line with evolving business needs. Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management. Proactively identify/analyze/ implement client optimization / service uplift opportunities. Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks. Provide strong leadership to the Customer Service team, building engagement, accountability and a high-performance culture. Set clear goals, develop team capabilities and drive performance. Ensure alignment with the organization’s objectives and purpose, leading change and continuously improving the customer experience. Ensure a clear, clean, transparent, and comprehensive O2C flow including managing orders, credit notes, penalties until final invoicing to our customers. Make sure to deliver month end processing. Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.) Maintain system and database integrity. Optimize the process through standardization and automation of related workflows within SAP or other IT tools. Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment. Bachelor's degree or equivalent Deep understanding of the B2C environment and its players with the ability to effectively leverage previous work experience in managing multiple different customers. Strong project management skills with full appreciation of the “big picture” without losing sight of the detail and commitment to deliver quality results. Ability to cope in a fast-paced environment, within a global organizational framework. Good knowledge of drafting contract Spanish and English. Both fluent in writing and speaking. Solid experience in leading and managing teams. Process-oriented with a holistic view and experience in change management Profound analytical skills and creative problem-solving. Travel: 10% The description of this job offer is intended to collect the information necessary to identify, in a general and non-exhaustive manner, the general characteristics of the position, with the aim of allowing those who wish to apply and participate in the selection process to do so with full legal guarantees. You are also informed that Red Bull España, S.L. will treat your application and those of other candidates with full respect for current legislation and fundamental rights; in particular, equal treatment and non-discrimination. Likewise, those who wish to start the process are informed that no rights can be expected as a result of this job offer. #J-18808-Ljbffr

Join our team in Barcelona and be part of an exciting project with Google Ads, helping businesses unlock growth through digital marketing! Were looking for a German-speaking Onboarding Account Manager to guide high-potential companies in the German market possible future unicorns through tailored digital strategies. Your Role Onboard and advise new clients in the German market. Set up and optimize PPC campaigns. Build strong client relationships and ensure satisfaction. Drive product adoption, upselling, and long-term engagement. Keep CRM systems up to date and manage client portfolios. What Were Looking For Native-level German (C2) + fluent English. BA/BS degree (MA/MSc in Marketing/Communications a plus). 2+ years in sales, marketing, or account management. Customer‑focused, analytical, and tech‑savvy with knowledge of the German market. Why Youll Love This Role Full-time contract, hybrid model (MonFri, 9:0018:00). Relocation support for candidates moving to Barcelona. Private health insurance. Ongoing training, certifications, and clear growth paths. Vibrant workplace culture with team events and contests. Prime office location at the World Trade Center, Barcelona . Referral program with great rewards. We celebrate diversity and welcome applicants from all backgrounds. #J-18808-Ljbffr

Operational Account & Service Manager. Collaborate closely with the Network Manager to prepare projects and allocate technical resources. Take on a project manager role when required by specific events.

Eurovision Services is seeking a highly motivated Operational Account & Service Manager to become part of our Operations Team in Madrid, Spain. The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line. • Acting as the main point of contact for key customer accounts on all operational matters, • Ensuring outstanding service delivery by understanding customer needs and expectations, • Guaranteeing the fulfilment of all account-related deliverables, • Providing clear, consistent communication with both internal and external stakeholders., • Collaborating closely with the Network Manager to prepare projects and allocate technical resources, • Coordinating with relevant Operations teams for smooth service delivery, • Taking on a project manager role when required by specific events, • Initiating account-related projects and handing them over to the PMO when applicable, • Tracking and reporting account costs, • Planning transmissions by:, • Assessing customer requests, • Reviewing network usage and capacity, • Procuring additional resources if needed, • Ensuring efficient allocation of internal resources, • Tracking and reporting event-related costs for each account, • Working closely with subsidiary offices for seamless coordination, • Monitoring supplier performance and reporting feedback to Procurement, • Ensuring service delivery aligns with customer and supplier contracts, • Collaborating with Marketing for product feedback, new product insights, and related communications, • Depending on experience, taking on flexible roles as required by specific projects Please note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs. • Relevant experience in the broadcast field, with proven track record managing complex broadcast operations, • Effective planning, coordination, and delivery of complex service and project initiatives, • Strong client relationship management, focused on high service quality and customer satisfaction, • Proven ability to manage and control budgets, with solid financial reporting skills, • Understanding of technical requirements for broadcast transmissions and live events, • Efficient planning and allocation of internal and external resources, • Oversight of supplier performance and service contract management, • Proficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms), • Excellent customer service orientation, • Highly organized, self-driven, and adaptable, able to work independently with minimal supervision, • Strong communication and interpersonal skills, effective in cross-functional and remote teams, • Fluent in English, • Knowledge of French or Spanish is a plus Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters. You will join an innovative, fast-paced company at the forefront of the broadcasting industry, combining cutting-edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results. In addition, we offer a comprehensive range of benefits designed to support your well-being and work-life balance: • Hybrid working week, • 28 working days of paid vacation per year, • Private health insurance, • Company pension fund, • Meal vouchers, • Public transport allowance, • Parking With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don't happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms. This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences. We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them - creating truly amazing experiences. Discover more about Eurovision Services at https://www.eurovisionservices.com/ . • At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences., • Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process. Eurovision Services is the top service provider for media organizations and sports federations around the world. We enable clients to maximize their content value by producing and delivering sport, news and culture/entertainment content to the right audiences at the right time. #J-18808-Ljbffr

The Microsoft Technology Account Lead owns the Microsoft growth agenda across one or more strategic client accounts. The MTAL builds trusted executive relationships and brings together Avanade, Accenture and Microsoft capabilities to originate, shape and grow profitable Microsoft business that delivers meaningful client outcomes. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr

Customer Success Manager - Italian SpeakerApplyremote type: Onsitelocations: Madrid Office - Spaintime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR11646About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role OverviewThe primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests. What you will do: Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention. Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes. Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer. Outbound Commercial campaigns: Execute targeted commercial campaigns (e.G., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement. Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution. Who you are: Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. Relevant courses / training desired but not required. Commercially oriented, strong analytical skills and goal-oriented mindset. Strong communication and interpersonal skills, Fluent in English and a second language (French, Spanish, Portuguese, Italian preferred), verbal and written. Ability to manage multiple priorities effectively. Passion for building strong customer relationships and fostering customer loyalty.Why Planet:Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.#J-18808-Ljbffr

Paris Madrid HB Milan Full time R À propos de l'entreprise LexisNexis Risk Solutions est un fournisseur de premier plan de solutions innovantes répondant aux défis majeurs liés à l'analyse des données de risque. Nous sommes une organisation progressiste et tournée vers l'avenir, proposant des solutions de recherche d'informations et de nettoyage des données, ainsi que des processus critiques et décisifs pour la vérification d'identité et les contrôles de conformité (due diligence). LexisNexis fait partie du groupe RELX plc, leader mondial des solutions d'information destinées aux professionnels. Nos produits évoluent continuellement, et c'est là que vous pouvez faire la différence. À propos du poste LexisNexis Risk Solutions est un partenaire incontournable dans l'évaluation et la gestion des risques. Au sein de notre division Business Services, nous proposons un large éventail de solutions destinées à aider les entreprises de toutes tailles à accélérer leur croissance, optimiser leur efficacité opérationnelle et améliorer l'expérience client. Nos solutions Lutte contre le blanchiment d'argent et le financement du terrorisme (AML/CFT) Authentification et vérification d'identité Prévention de la fraude Réduction des risques de crédit Gestion des données clients Notre équipe Notre équipe Strategic Accounts gère les clients les plus stratégiques de la région EMEA. Nous leur offrons une expérience premium en tant que partenaire de confiance de premier niveau. Nous aidons ces entreprises à augmenter leurs revenus, réduire leurs risques, améliorer l'expérience client et diminuer leurs coûts opérationnels, tout en protégeant leur activité et leur marque. Principales responsabilités Le/La Business Development Manager sera chargé(e) de piloter la croissance et la gestion des relations avec nos comptes les plus importants et les plus complexes. Vous dirigerez des cycles de vente sophistiqués impliquant de multiples parties prenantes, souvent jusqu'au niveau de la direction générale (C‑suite), dans les secteurs de la lutte contre la criminalité financière, de la prévention de la fraude et des technologies de conformité. Une expérience de la méthodologie MEDDPICC ainsi qu'une solide maîtrise de la vente de logiciels d'entreprise sont indispensables. Vos responsabilités incluront : Gérer et développer les relations avec des comptes stratégiques afin de maximiser les revenus, la fidélisation et la pénétration de nos solutions de lutte contre la criminalité financière et la fraude. Piloter l'ensemble du cycle de vente complexe : identification des opportunités, qualification (via MEDDPICC), négociation, conclusion et expansion commerciale. Atteindre les objectifs de vente et assurer une prévision fiable du pipeline grâce à des données précises et pertinentes. Concevoir et exécuter des plans de compte stratégiques intégrant des stratégies de croissance à long terme et des actions commerciales ciblées. Animer des ateliers de découverte et de définition des solutions avec les parties prenantes afin de comprendre en profondeur les enjeux métiers et les exigences réglementaires. Collaborer avec les équipes Produit, Conseil en solutions et Technique afin de garantir la bonne mise en œuvre des solutions proposées. Assurer une veille active sur les évolutions du marché liées à la criminalité financière, à la prévention de la fraude et aux technologies réglementaires afin de positionner efficacement nos offres. Expérience et compétences requises Plus de 5 ans d'expérience en développement commercial, gestion de comptes ou vente de solutions d'entreprise, idéalement dans les domaines de la criminalité financière, de la fraude, de l'identité numérique ou de la conformité. Expérience démontrée dans la gestion de grands comptes complexes impliquant de multiples niveaux décisionnels et des cycles de vente longs. Excellente maîtrise du cadre MEDDPICC pour qualifier les opportunités, aligner les parties prenantes et faire progresser les affaires dans des environnements B2B complexes. Historique avéré de dépassement des objectifs de revenus dans des environnements logiciels stratégiques et à forte valeur ajoutée. Bonne compréhension des défis auxquels font face les institutions financières en matière de lutte contre la criminalité financière, blanchiment d'argent (AML), risque de fraude et conformité réglementaire. Excellentes compétences relationnelles et de communication, avec la capacité d'interagir aussi bien avec des interlocuteurs techniques qu'avec des dirigeants de haut niveau. Expérience de collaboration avec des équipes transverses (Produit, Juridique, Conformité, Conseil en solutions, etc.). Qualifications souhaitées Expérience préalable dans les secteurs bancaire, fintech, regtech ou SaaS d'entreprise. Connaissance des réglementations et standards techniques applicables aux services financiers (AML, KYC, RGPD/GDPR, etc.). Pourquoi nous rejoindre ? L'opportunité de travailler avec des marques leaders du marché sur des problématiques stratégiques discutées au plus haut niveau des entreprises. Le coaching est une priorité pour nos managers : vous bénéficierez de formations aux méthodologies de vente et de qualification, ainsi que d'un accompagnement continu pour soutenir votre développement professionnel. Potentiel de rémunération non plafonné. Accès à des outils de pointe tels que Salesforce, Gong et Lusha.

We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty. Key Responsibilities VIP Relationship Management Build and maintain strong, long-term relationships with VIP players. Act as a trusted point of contact, understanding individual player preferences, expectations, and needs. Deliver a consistently high level of personalized service across all player interactions. Player Engagement & Retention Develop and implement personalized engagement strategies to strengthen player loyalty and retention. Manage tailored rewards, promotions, and incentives based on individual player profiles and activity. Proactively engage with VIP players to maintain strong relationships and encourage continued engagement. Communication & Support Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email, and other communication platforms. Respond to player requests and concerns promptly and professionally. Take ownership of issues through to resolution, coordinating internally where required. Data & Player Insights Monitor player activity, preferences, and performance to identify opportunities for engagement and retention. Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication. Maintain accurate and up-to-date records of VIP interactions and relevant player information. Cross-Functional Collaboration Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience. Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments. Share player feedback and insights with relevant teams to help improve products and services. What We're Looking For Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role . Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment is highly desirable. Strong relationship-building and communication skills, with the ability to establish trust with high-value clients. Excellent written and verbal English communication skills. Strong organizational skills and the ability to manage multiple VIP relationships simultaneously. A proactive, solution-oriented approach with strong attention to detail. Comfortable working with CRM and communication platforms such as Intercom, Discord, and similar tools . Ability to understand and work with player data and behavioral insights. Ability to work effectively in a fast-paced, international, and remote environment. Additional languages are a plus. What We Offer Competitive salary with performance-based incentives . 25 days of paid time off Equipment allowance to support your home working setup. Opportunity to work closely with high-value players and directly influence the VIP experience. Professional growth and development opportunities. A remote-first working environment with an international team. #J-18808-Ljbffr

Cushman & Wakefield Madrid is seeking a Technical Account Manager to strengthen relationships with multinational clients and drive delivery excellence across engineering and project management services. You will collaborate with in-country teams, Sales, and client stakeholders to ensure aligned expectations, governance, and continuous improvement. The role requires a technical background, strong communication in English, and the ability to manage multiple tasks in a fast-paced, international #J-18808-Ljbffr

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role We are looking for a Revenue Enablement Specialist dedicated to our Account Management (post-sales) organization — at a pivotal moment for the business. As Aircall moves upmarket, leans into an AI-first product strategy anchored by AIVA, and doubles down on a land-and-expand motion, our AMs are central to driving retention and expansion revenue, and this role keeps them ready for it. Working closely with the Team Lead, Revenue Enablement, you will equip our tenured AMs with the skills, knowledge, and enablement they need to excel — delivering role-specific training and 1:1 coaching, maintaining the playbooks and content they rely on, landing our biggest product launches and strategic initiatives with the field, and measuring the impact of it all. You will take an AI-first approach to enablement itself, using AI to build, scale, personalize, and measure your programs. This is not a new-hire onboarding role; your focus is the continuous development, performance, and readiness of AMs already in their roles, in a fast-paced SaaS environment. Key Responsibilities Role-specific training & 1:1 coaching: Deliver ongoing, AM-specific training and skill-building sessions (live and virtual), and provide 1:1 coaching to individual AMs, keeping tenured reps sharp on their roles, our product, and the behaviors that drive retention and expansion. This is reinforcement and continuous development, not onboarding. AI-first enablement: Take an AI-first approach to how enablement is built and delivered — using AI tools to create and personalize content, scale coaching, and make learning available in the flow of work. Strategic launch & initiative enablement: Partner with the broader Revenue Enablement and GTM Enablement teams to land Aircall’s most important initiatives with the AM org — including the move to AIVA and our AI product suite, the shift upmarket, and the land-and-expand motion — adapting central content and messaging for the AM audience and making sure it sticks in daily workflows. Playbook & content maintenance: Maintain, update, and improve the AM playbooks, process documentation, talk tracks, and enablement materials, keeping them accurate and easy to use as our product and motion evolve. Impact measurement: Define and track the metrics that connect enablement to AM performance — adoption, ramp, retention, and expansion — report on program effectiveness, and use what you learn to continuously improve. Program delivery & coordination: Run the day-to-day of AM enablement programming — scheduling, facilitation, materials prep, and follow-through — under the direction of the Team Lead, Revenue Enablement. Reinforcement & office hours: Host regular office hours and reinforcement touchpoints to embed learning and answer in-the-flow questions from the AM field. Cross-functional collaboration: Work across Account Management, Enablement, Product Marketing, and Revenue Operations to keep AM enablement aligned with broader GTM and revenue priorities. Qualifications Field or enablement experience: 3–5 years either in a customer-facing, revenue-generating field role (Account Management, Customer Success, or sales) or in a dedicated revenue/sales enablement role. Experience in an enterprise/upmarket or a consumption-based SaaS business is a strong plus. Revenue mindset: A commercial, outcomes-oriented approach to enablement — you understand how AMs drive retention, expansion, and revenue, and you build and deliver enablement that moves those numbers, not just activity. AI-first approach: You lead with AI in your own work and in how you enable others — using AI tools to create content, scale coaching, personalize learning, and measure impact — and you have a point of view on where AI can push enablement further. Coaching & facilitation: Excellent communication skills, with the ability to deliver engaging live and virtual sessions, coach individual reps 1:1, and break down complex information into clear, actionable guidance for a field audience. Enablement delivery: Ability to take defined programs and content and deliver them reliably and to a high standard, with the developing judgment to improve them over time. Organized & dependable: Strong ownership of your own deliverables, managing them to deadline and standard with moderate direction while keeping content and logistics tight. Collaborative & coachable: You work well across teams, actively seek feedback, and act on it. Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SAP IS-U Customer Management Functional Consultant - Freelance Contract Location: Fully Remote - EuropeLanguage: Spanish-speakingWorking Hours: CET We are looking for an experienced SAP IS-U Customer Management Functional Consultant to support business processes, functional enhancements and ongoing delivery within an SAP Utilities environment. This is a fully remote freelance opportunity for a Spanish-speaking consultant based anywhere in Europe, working Spanish business hours. Key Responsibilities Support and enhance SAP IS-U Customer Management processes. Gather business requirements and translate them into functional specifications. Configure and optimise relevant SAP IS-U functionality. Work with technical teams and developers to deliver system enhancements. Support functional testing, defect resolution and user acceptance testing. Troubleshoot process and system issues and recommend improvements. Collaborate with business stakeholders to ensure solutions meet operational requirements. Required Experience Strong hands-on SAP IS-U functional consulting experience. Knowledge of SAP Utilities Customer Management processes. Experience with requirements gathering, functional design and configuration. Ability to support testing, troubleshooting and system enhancements. Strong communication and stakeholder management skills. Fluency in Spanish and availability to work Spanish business hours. If you have solid SAP IS-U Customer Management experience and are available for a remote freelance contract, we'd be keen to hear from you.#J-18808-Ljbffr

About the opportunity We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love. Operational Readiness Associate (Complaints Management and Prevention), you will help to coordinate initiatives that elevate the quality, compliance, transparency and efficiency of complaints management and prevention process. In this role, you will: Oversee operational readiness, governance, and process improvements across the Complaints Management function Play a crucial role in performance reporting and analytics within the domain Drive and support governance activities by monitoring adherence to complaints handling processes, regulatory requirements (e.G. EBA Guidelines on Complaints Handling, local consumer protection rules), and risk controls Work closely with Complaints Department leadership to define and track key metrics and OKRs — such as resolution times, root-cause closure rates, and customer satisfaction — to shape operational success Carry the voice of the customer in collaboration with others, turning complaints insights into concrete actions that improve the quality of services delivered to our customers Support the complaints operational teams with root‑cause analysis of recurring issues and incidents, and implement workarounds and structural fixes to manage current and future risks Partner with cross‑functional stakeholders (Product, Compliance, Legal, Customer Service, Outsourcing Partners, etc.) to ensure smooth execution and alignment of complaints‑related initiatives, including readiness for new product launches and regulatory changes Continuously identify opportunities to streamline complaints workflows, standardise handling procedures, and drive automation initiatives across intake, triage, investigation, and response What you need to be successful: Experience in banking operations, complaints management, customer service, or a related function with exposure to project management, risk, and operational readiness Familiarity with consumer protection regulation and complaints‑handling frameworks (e.G. EBA Guidelines, BaFin requirements, GDPR) is a strong plus Strong organisational and project management skills, with the ability to manage multiple priorities, deadlines, and regulatory timelines Proven track of project management within established methodologies The ability to focus on details and technicalities — including individual case quality — while simultaneously retaining a comprehensive vision of the big picture and systemic trends A strong analytical mindset (SQL experience is a plus) and the ability to independently leverage complaints data for prioritisation, root‑cause identification, and decision making Excellent written and verbal communication skills in English; any other Europeanlanguage is a plus. What's in it for you: Accelerate your career growth by joining one of Europe's most talked about disruptors. Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26 bank account, as well as subscriptions for friends and family members. Additional day of annual leave for each year of service. A high degree of autonomy and access to cutting edge technologies — all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. A relocation package with visa support for those who need it.

At ING we are looking for Customer Journey Expert Your role and work environment: We are looking for a talented and enthusiastic Customer Journey Expert to join our Surfing Account squad of Daily Banking & Savings Tribe The responsibility of this team is to give an otstanding service to the transactional customers, as well as develop them towards MPB. In addition, there are added value services such as travel plan, Global Exchange or Tax Down, that we want to offer in the best way to our customers, to increase their engagement with the bank. • Contributing to the developing of our customers, by designing communication strategy in order to increase the penetration in MPB and different added value services ("Siempre cubierto", "Travel Plan"...), • Continuos follow up of different campaigns, hand in hand with growth, MK and CI, • Having the operative and financial risk under control, according with the internal and external regulatory framework (SoX, 0 issues overdue, PARP, regulator requirements...), • Support customer in life by attending and following up the incidents of the customers, • Contributing to the maintenance of the different assets, hand in hand with IT, • Building strong and healthy communication with all the ING Stakeholders to reach our goals, • Increase the customer satisfaction, managing the Voice of the Customers and proposing improvements, • Contributing to reduce calls, by improving digital procesess Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! • At least 5 years in an agile team as CJE, • Demonstrated experience managing product (both operative and commmercial), • Experience leading initiatives that involve external and internal stakeholders, • High analitical mindset, • Strong communication skills in spanish and english, • Adaptation capability to changing environment, • Customer orientation The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Balance That Works. We put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it. • Meal allowance. Receive your meal allowance in the way that best suits you: through a meal card or directly in your payroll, giving you greater flexibility and convenience in managing your everyday needs., • More than an office. In our offices you can find doctor’s office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more!, • Health and life insurance. We help you protect what matters most to you, including you and your immediate family., • Flexible remuneration. Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our flexible remuneration model., • Commuting made easier. Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient., • Banking benefits. Loans with preferential banking conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us!, • More vitality and more belonging Our 360º wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing. On-site physiotherapy service. A strong wellbeing culture, including Wellhub access, sports communities and activities. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. En ING estamos buscando una persona para el puesto de Customer Journey Expert Tu función y entorno de trabajo: Estamos buscando una persona talentosa y entusiasta para unirse como Customer Journey Expert a nuestro squad Surfing Account dentro de la Tribe Daily Banking & Savings. La responsabilidad de este equipo es ofrecer un servicio excepcional a la clientela transaccional, así como desarrollarla hacia MPB. Además, existen servicios de valor añadido como Travel Plan, Global Exchange o Tax Down, que queremos ofrecer de la mejor manera a nuestra clientela para aumentar su vinculación con el banco. • Contribuir al desarrollo de nuestra clientela, diseñando estrategias de comunicación para aumentar la penetración en MPB y en distintos servicios de valor añadido ("Siempre cubierto", "Travel Plan"...)., • Realizar un seguimiento continuo de diferentes campañas, de la mano de Growth, MK y CI., • Mantener bajo control el riesgo operativo y financiero, de acuerdo con el marco normativo interno y externo (SoX, 0 incidencias vencidas, PARP, requisitos del regulador...)., • Dar soporte a la clientela a lo largo de su ciclo de vida, atendiendo y realizando el seguimiento de sus incidencias., • Contribuir al mantenimiento de los diferentes activos, de la mano de IT., • Construir una comunicación sólida y saludable con todas las partes interesadas de ING para alcanzar nuestros objetivos., • Incrementar la satisfacción de la clientela, gestionando la Voz de la Clientela y proponiendo mejoras., • Contribuir a la reducción de llamadas, mejorando los procesos digitales. ¿Quieres saber si este puesto está hecho para ti? Estas son algunas de las cualidades que más valoramos para esta posición. Y si encajan contigo… ¡no dudes en presentar tu candidatura! • Al menos 5 años en un equipo agile como CJE., • Experiencia demostrada en gestión de producto (tanto operativa como comercial)., • Experiencia liderando iniciativas que involucren a partes interesadas internas y externas., • Alta capacidad analítica., • Sólidas habilidades de comunicación en español e inglés., • Capacidad de adaptación a entornos cambiantes., • Orientación a la clientela. El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero… ¿qué hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle. ¡Descubre lo que te está esperando! Balance That Works Ponemos el equilibrio en valor, para que tú también puedas hacerlo. Con las necesidades de nuestros/as clientes/as en primer lugar, el equipo y tú acordáis cuándo venir a ING MAD y cuándo trabajar mejor desde casa. Más tiempo juntos cuando importa, más libertad cuando la necesitas. • Tarjeta restaurante. Recibe tu ayuda para comidas de la manera que mejor se adapte a ti: mediante una tarjeta de comida o directamente en tu nómina, ofreciéndote mayor flexibilidad y comodidad para gestionar tus necesidades diarias., • Más que una oficina En nuestras oficinas puedes encontrar servicio médico, peluquería, gimnasio, Employee Concierge (para ayudarte con tus gestiones) y mucho más., • Seguro de salud y de vida. Te ayudamos a proteger lo que más te importa, incluyéndote a ti y a tu familia más cercana., • Retribución flexible Disfruta de acceso a servicios como cheques guardería, transporte público y apoyo para formación, así como de otros beneficios a través de nuestro modelo de retribución flexible., • Desplazamientos más fáciles Nuestro servicio gratuito de lanzadera conecta distintas zonas de Madrid con ING MAD, ayudando a que tus desplazamientos a la oficina sean más cómodos y convenientes., • Beneficios bancarios Préstamos especiales con condiciones más beneficiosas. Condiciones especiales en hipotecas tras 6 meses trabajando en el banco. ¡Y podrás beneficiarte de nuestro plan de pensiones después de 1 mes con nosotras y nosotros!, • Más vitalidad y más sentimiento de pertenencia Nuestro enfoque de bienestar 360º apoya a las personas empleadas en las áreas de bienestar financiero, físico, mental y social. Servicio de fisioterapia en las instalaciones. Una sólida cultura de bienestar, que incluye acceso a Wellhub, comunidades deportivas y actividades. Redes de personas empleadas: Rainbow Lions (LGBTQI+), Leonas y RIÑG. Programa internacional de trabajo en remoto. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you. #J-18808-Ljbffr

Somos ATREVIA, una consultora estratégica de Atracción, Influencia, Transformación y Anticipación, líder iberoamericana en Comunicación, Marketing y Asuntos Públicos, con presencia propia en 15 territorios y partners en otros 45 países. Contamos con más de 640 profesionales de 30 nacionalidades y una manera única de abordar la comunicación: combinando escucha, estrategia, creatividad y la magia de las mezclas. Acompañamos a las empresas en la resolución de desafíos complejos, activando movimientos, generando diálogo y guiando decisiones con un enfoque humano y sostenible. Creemos en el poder del compromiso y en un crecimiento que se construye desde la actitud, el propósito y la innovación constante. ATREVIA. Crecer, creciendo. Buscamos un/a Account Manager para el área de Entornos Regulados en nuestras oficinas de Madrid, con experiencia sólida en comunicación corporativa y experiencia previa demostrable en agencia. La misión del/de la Account Manager será gestionar con un alto nivel de autonomía cuentas y proyectos de comunicación en entornos regulados, convirtiéndose en un interlocutor de confianza para el cliente, anticipando sus necesidades y contribuyendo al crecimiento y desarrollo de las cuentas. Si te apasiona el mundo de la comunicación corporativa, disfrutas trabajando con clientes y te desenvuelves bien en entornos complejos y dinámicos, esta oportunidad puede ser para ti. • Gestionar de forma autónoma cuentas y proyectos de comunicación en sectores regulados, garantizando la calidad y el cumplimiento de los objetivos., • Diseñar y desarrollar estrategias y planes de comunicación adaptados a las necesidades de cada cliente., • Mantener una relación cercana y continuada con el cliente, entendiendo su negocio, necesidades y contexto., • Coordinar el trabajo y los entregables de los diferentes perfiles implicados en los proyectos., • Realizar el seguimiento económico de las cuentas y proyectos asignados, velando por el cumplimiento de presupuestos y alcances., • Identificar nuevas necesidades y oportunidades de crecimiento dentro de los clientes existentes., • Participar en la elaboración de propuestas comerciales y proyectos de nuevo negocio., • Gestionar situaciones de crisis y asuntos sensibles, en coordinación con perfiles de mayor responsabilidad cuando sea necesario., • Mantener y desarrollar relaciones con medios especializados y otros stakeholders relevantes para las cuentas., • Experiencia mínima de 8 años en comunicación corporativa, con experiencia demostrable en agencia y en sectores regulados como energía, infraestructuras, industria, entre otros., • Experiencia en gestión directa y autónoma de clientes y proyectos., • Conocimiento del ecosistema de medios económicos y sectoriales y experiencia en relación con periodistas y otros stakeholders., • Experiencia en elaboración de estrategias, planes de comunicación y propuestas para cliente., • Capacidad para realizar seguimiento de presupuestos y alcance de los proyectos., • Formación de Grado en Comunicación, RRPP, Periodismo o similares. Valorable Máster/Postgrado., • Imprescindible Inglés mínimo C1., • Excelente capacidad de redacción, interlocución y presentación., • Capacidad analítica y visión estratégica., • Alta orientación a cliente y resultados., • Proactividad, autonomía y capacidad para gestionar diferentes cuentas y proyectos simultáneamente., • Sensibilidad comercial y capacidad para detectar oportunidades dentro de las cuentas., • Contratación indefinida, • Plan de compensación competitivo y flexible, • Flexibilidad, teletrabajo y jornada intensiva en verano y todos los viernes del año., • Incorporación a un equipo en crecimiento., • Formar parte de una compañía reconocida entre las 100 mejores empresas para trabajar, y premiada por su compromiso con el talento femenino, • Nos encanta descubrir talento que quiera aprender, proponer y transformar. #J-18808-Ljbffr

Provide frontline customer support for a global card issuing and embedded finance solution, handling inquiries, onboarding, and case escalations. Requires fluency in English and German.

Jobgether is seeking a Customer Experience Manager based in Spain to lead customer-centered research, identify gaps, and drive measurable CX improvements. You will partner with product, technology, and operations teams to design and prioritize solutions, develop roadmaps, and measure impact. The role emphasizes cross-functional collaboration, executive communication, and the ability to influence outcomes without direct authority. Periodic travel to key meetings may be required. #J-18808-Ljbffr

Axalta in Asturias, Spain, is seeking a Senior Customer Service Operations Manager to lead the CS organization and back-office operations. You will drive customer experience, set KPIs, standardize processes, and oversee CRM, Salesforce, and ERP initiatives while collaborating with Sales, Supply Chain, and IT to deliver measurable business results. Travel up to 30% may be required. This role blends strategic leadership with hands-on process improvement, Lean Six Sigma, and digital transformation #J-18808-Ljbffr

En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino.Buscamos un perfil de Presales Consultant / Presales Manager con experiencia demostrable para unirse a proyectos de alto impacto tecnológico acompañando al equipo comercial en la definición de soluciones empresariales.¿Qué estamos buscando?Experiencia previa, de mínimo 10 años, en roles de Preventa, Consultoría Tecnológica o Arquitectura de Soluciones, dando soporte al ciclo de venta y elaboración de propuestas tecnológicas.Capacidad para colaborar con equipos comerciales en la cualificación de oportunidades y en el diseño de estrategias ganadoras.Experiencia en la toma de requerimientos con cliente, entendiendo sus desafíos de negocio para diseñar propuestas alineadas a sus necesidades.Dominio en la preparación de propuestas técnicas, presentaciones, respuestas a RFPs/RFIs y SOWs (Statements of Work).Habilidad para realizar demostraciones de producto, talleres técnicos y Pruebas de Concepto (PoCs).Capacidad de desarrollo de estimaciones de esfuerzo, modelos de precio y propuesta de valor.Coordinación con equipos de entrega (delivery), técnicos y de práctica para garantizar la viabilidad técnica y operativa de las soluciones.Soporte en discusiones ejecutivas y presentaciones ante interlocutores clave del cliente (C-Level).Conocimiento/experiencia práctica requerida en ServiceNow.Excelentes habilidades de comunicación, visión comercial/financiera y capacidad analítica.Valorable: Experiencia en consultoría de transformación digital/soluciones platform, gestión de grandes licitaciones y certificaciones en el área tecnológica.¿Qué ofrecemos?Contrato con IRIUM.Salario según valía y experienciaModalidad: Presencial en Madrid.Buen clima laboral.Acceso ilimitado a formación tecnológica puntera en modalidad barra libre.Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa...Pasarás a formar parte de un gran equipo de personas que estarán siempre dispuestas a ayudarte. IRIUM es una empresa formada por profesionales con inquietudes, dinámicos y resolutivos.Nuestros valores son la responsabilidad y el compromiso con el trabajo bien hecho, este es el espíritu que buscamos en IRIUM, sea cual sea tu edad, si te reconoces ¡esta es tu empresa!#J-18808-Ljbffr

Avolta is the world’s leading travel experience player. With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents. Guided by their Destination 2027 strategy and boosted by their recent combination with travel F&B giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.Solicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.PURPOSE OF THE ROLEAs an Account Manager based in Madrid, you will own the day-to-day relationship with a defined portfolio of VOYA’s brand advertisers — making sure every campaign delivers, every renewal lands, and every account grows. You are the trusted point of contact who turns a one-off campaign booking into a long-term, multi-year strategic partnership. Your remit spans the full post-sale lifecycle: onboarding new advertisers, briefing campaign management and ad operations, walking clients through performance results in structured business reviews, and proactively identifying renewal, upsell and cross-sell opportunities across VOYA’s growing capability stack — from DOOH and pop-ups to programmatic, sponsored media and first-party audience activation. You will work closely with the VP Commercial, the Brand Partnerships team (who close new business) and the Campaign Management team (who execute), acting as the connective tissue that makes the full client experience feel seamless. Beyond your core remit, you will be a key voice surfacing client feedback into Product, Insights and Strategy so VOYA continues to evolve in the right direction. This is a role for someone who genuinely enjoys building long-term client relationships, takes pride in flawless delivery, and has the commercial instinct to spot growth in every account they touch.RESPONSIBILITIESOwn the end-to-end post-sale relationship for a defined portfolio of brand advertisers — from onboarding and campaign briefing through to delivery, reporting, renewal and growthAchieve and exceed retention, renewal and account growth targets, with clear ownership of upsell and cross-sell across VOYA’s full product suite (DOOH, programmatic, sponsored media, brand pop-ups, audience and data solutions)Lead structured Quarterly Business Reviews and campaign wrap-ups that translate performance data into clear, commercially relevant insights and forward-looking recommendationsBrief and partner closely with Campaign Management, Ad Operations, Creative and Insights to ensure flawless campaign execution and best-in-class client experienceDevelop tailored, insight-led proposals for renewals, expansions and new initiatives — leveraging Avolta’s first-party traveler data, premium audience segments and attribution measurement capabilitiesBuild and maintain trusted relationships with brand marketing, media and procurement contacts at advertiser organisations across DACH and selected international marketsSurface client feedback, market signals and product requests into the Commercial, Product and Strategy teams to actively shape VOYA’s roadmapMaintain accurate account plans, pipeline forecasts and CRM hygiene (Salesforce), giving leadership a reliable read on the health and growth trajectory of your book of businessWHAT WE ARE LOOKING FORMinimum 3 years of experience in account management, client services or campaign management within media, advertising, AdTech, retail media or a related industry — with a clear track record of retaining and growing existing client revenueSolid understanding of how brands plan and buy media, and familiarity with at least one of: DOOH, programmatic, retail media or social/digital advertisingCommercial mindset — you are confident leading renewal and upsell conversations, building business cases and negotiating commercial termsDetail-oriented and process-driven, with strong project management instincts and the ability to keep multiple campaigns and stakeholders moving in parallelComfortable working with performance data — able to read a campaign report and translate it into a story, a recommendation and a next-step proposalExceptional communication and relationship-building skills, both internally and with senior client stakeholdersComfortable working in a start-up culture within a large global corporate, across multiple time zones and markets, with the flexibility to adapt to evolving prioritiesBased in Madrid, with the ability and willingness to travel within DACH and internationally for client meetings and industry eventsFluency in English; or additional languagesa strong advantageCommitment to Equality and DiversityAt WDFG, we are committed to ensuring equal treatment and equal opportunities in all our recruitment processes and to promoting an inclusive and diverse working environment. We assess each candidate on the basis of their skills, experience and achievements, without regard to sex, gender identity, sexual orientation, age, origin, disability or other personal or social characteristics. xqbhyrx We promote balanced representation and ensure that our recruitment processes are accessible and inclusive for everyone, in line with our Equality Plan and our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda, thereby fostering real and effective equality of opportunity as well as the development of diversity in the workplace.

En Avis España buscamos un Mid Market Account Manager. Si te apasionan las ventas, el desarrollo de negocio y disfrutas construyendo relaciones sólidas con clientes, esta puede ser tu próxima oportunidad.Como Mid Market Account Manager, serás responsable de impulsar el crecimiento del negocio en la zona Centro, desarrollando nuevas oportunidades comerciales y gestionando una cartera de clientes corporativos ya existente.¿Qué harás en tu día a día?Diseñarás e implementarás estrategias comerciales para captar nuevas oportunidades de negocio en el segmento corporate.Gestionarás y realizarás el seguimiento de leads comerciales utilizando herramientas como Salesforce, y otras plataformas de prospección.Desarrollarás y fidelizarás la cartera de clientes Mid-Market en tu zona de influencia: Comunidad de Madrid, Castilla-La Mancha y Castilla y León.Proporcionarás soporte postventa, ofreciendo un servicio cercano y de calidad para responder a las necesidades de los clientes.Trabajarás de forma coordinada con tu Manager y con los distintos departamentos de la compañía para ofrecer la mejor experiencia al cliente.Representarás a Avis Budget Group en eventos del sector, actuando como embajador/a de nuestras marcas.¿Qué buscamos?Experiencia comercial gestionando clientes B2B, preferiblemente en sectores como turismo, transporte, automoción o servicios.Experiencia trabajando con algún CRM, tipo Salesforce.Nivel avanzado de inglésTitulación universitaria (valorable)Excelentes habilidades de comunicación, negociación y gestión de relaciones comerciales.Orientación a resultados, autonomía y capacidad para trabajar en equipo.¿Qué te ofrecemos?Contrato sustitución incapacidad temporal.Salario fijo de aproximadamente 30.000 € brutos anuales, más atractivo sistema de variable trimestral y anual.Modelo hibrido con 2 días de teletrabajo.Coche de empresa, portátil y teléfono móvil.Desarrollo profesional dentro de una compañía líder en soluciones de movilidad.Un entorno de trabajo dinámico, colaborativo y orientado a la innovación.MadridMadridSpain#J-18808-Ljbffr

Grupo Oesía is growing! We would love for you to join us in our next career opportunity: Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato. We are looking for a Support Manager – Electro-Optical Systems - Global Opportunity to join our team in Madrid or Valdepeñas, working in a hybrid model. WHAT WILL YOUR MISSION BE? You will be part of a multidisciplinary team where you will design, develop and integrate technological solutions that become an essential part of high-value projects for our customers. WHAT WILL YOU DO ON A DAY-TO-DAY BASIS? Plan and manage maintenance and support projects for electro-optical systems. Coordinate preventive and corrective maintenance activities, HW/SW support, repairs and technical assistance. Manage upgrades, modifications, obsolescence and enhancements to in-service systems. Monitor planning, costs, risks, milestones, deliverables and KPIs. Manage the day-to-day relationship with the customer and monitor contractual commitments. Coordinate internal multidisciplinary teams and suppliers. Support the preparation of scope extensions and new requirements identified during contract execution. WHAT ARE WE LOOKING FOR? Experience in managing maintenance or In-Service Support (ISS) projects. Experience coordinating teams, suppliers and customers. Knowledge of electro-optical systems, EO/IR, sensors or electronics, preferably within the Defence sector. Knowledge of maintenance, obsolescence management and lifecycle support. Professional English proficiency and willingness to travel. Desirable experience with ILS, SLA, KPIs, ERP and project management tools. WHAT WILL YOU FIND AT GRUPO OESÍA? Projects with real technological impact. Teams where sharing knowledge is part of the way we work. Continuous professional development tailored to each role and individual. An environment where engineering and people move forward together. If you are motivated by new technological challenges and want to be part of projects that make a real impact, we would love to meet you. About Grupo Oesía Build your career where technology has a purpose. At Grupo Oesía, we develop dual-use digital and industrial engineering projects in strategic sectors, strengthening key capabilities for Spain and Europe through our technology centres and alongside a team of more than 3,800 professionals across Spain, Brussels, Latin America and Asia. But what truly sets us apart are the people who make each of these projects possible. We want you to reach your full potential. That is why we build professional environments based on equal opportunities, inclusion and recognition of each person's talent. We foster an environment where talent can learn, collaborate and continue to grow, contributing new ideas and developing its full potential. Because innovation happens when different perspectives work towards the same purpose. xhfqzwm If you are looking for a place to develop your career, take on new challenges and be part of projects with real impact, we would love to meet you. We Engineer It Together. #J-18808-Ljbffr

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. The role focuses on remote support for healthcare professionals, start-up specialists, and field service engineers across EMEA and beyond.The ideal candidate has an engineering degree with robotics experience, strong problem-solving skills, and fluency in English, Portuguese and Italian. Some onsite support may be required in domestic and international settings.

Se busca agente de atención al cliente B2C con vocación de servicio y orientación a la resolución para gestionar consultas, solicitudes e incidencias, garantizando la satisfacción del cliente y detectando oportunidades comerciales.

¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación. CEVA Logistics ofrece soluciones globales de cadena de suministro para conectar a personas, productos y proveedores en todo el mundo. Presente en 170 países y con más de 110.000 empleados distribuidos en 1.300 sitios, estamos bien encaminados para lograr nuestra visión: convertirnos en uno de los 5 principales operadores logísticos 3PL a nivel global.Creemos que nuestros empleados son la clave de nuestro éxito. Queremos involucrar y empoderar a nuestro diverso equipo global para cocrear valor con nuestros clientes a través de nuestras soluciones en logística contractual y transporte aéreo, marítimo, terrestre y de vehículos terminados. Por eso CEVA Logistics ofrece un entorno de trabajo dinámico y excepcional que fomenta el crecimiento personal, la innovación y la mejora continua.ATRÉVETE A CRECER. Únete a CEVA Logistics y formarás parte de un equipo que valora la imaginación, fomenta la audacia y la ejemplaridad, y está comprometido con la excelencia en todo lo que hacemos. Únete a nuestra misión de dar forma al futuro de la logística global mientras nos convertimos en un líder mundial en la industria. A medida que seguimos creciendo a un ritmo acelerado, ¿te atreves a crecer con nosotros? TU RO LComo Customer Service FVL, su misión principal será mantener la satisfacción del cliente y la reputación de la compañía mediante una gestión eficiente de las consultas y la coordinación de servicios clave en el sector de la automoción . ¿QUÉ VAS A HACE R?Gestión de Consulta s: Resolverá incidencias y dudas de clientes a través de diversos canales como teléfono, correo electrónico y chat de manera profesiona l.Asesoramiento Especializad o: Proporcionará información detallada sobre vehículos, opciones de financiación, procesos de compra y servicios postvent a.Coordinación Operativ a: Asistirá en la programación de citas para pruebas de manejo, entregas de vehículos y servicios de mantenimient o.Registro y Documentació n: Documentará todas las interacciones en el sistema CRM para asegurar la precisión de la informació n.Resolución de Problema s: Identificará y escalará quejas o problemas complejos a los departamentos correspondientes para su resolución oportun a.Colaboración Intern a: Trabajará estrechamente con los equipos de ventas, marketing y servicio técnico para garantizar una experiencia de cliente coherent e.Mejora Continu a: Participará en formaciones y propondrá soluciones para optimizar los procesos del departamento de Customer Car e. ¿QUÉ ESTAMOS BUSCAN DO?Formaci ón: Grado Superior, FP o Grado/Diplomatura en Transporte y Logísti ca.Experienc ia: Mínimo 2 años de experiencia previa en roles de Customer Service o atención al cliente, valorándose positivamente el sector automoción o logísti ca.Idiom as: Nivel de inglés al to.Habilidades Técnic as: Dominio avanzado de Excel y MS Office, con perfil analítico y capacidad para el reporti ng.Competenci as: Excelentes habilidades de comunicación verbal y escrita, capacidad para trabajar bajo presión y orientación al detal le.Actit ud: Perfil proactivo, con visión estratégica y clara orientación al clien te. ¿QUÉ TENEMOS PARA OFRECE RTE?Contrato y Estabili dad: Contrato inicial de 3 meses por selección seguido de contrato indefinido ordina rio.Sala rio: Hasta 21.500€ brutos anuales en 12 pagas, valorable por experien cia.Hora rio: Jornada de lunes a jueves de 9:00 a 18:15 y viernes de 9:00 a 14:00 (con posibilidad de entrada a las 8:00). Dos viernes al mes se finaliza la jornada a las 15 :00.Benefic ios: Disponibilidad de parking y comedor dentro de las instalaciones de la empresa, además de los beneficios corporativos de CEVA y planes de formac ión. CEVA Iberia se compromete a atraer, adquirir y retener a los mejores candidatos posibles de una manera equitativa e inclusiva, coherente con la legislación laboral y con las mejores prácticas.Nuestra organización es un empleador que ofrece igualdad de oportunidades. La política de la empresa establece que no habrá discriminación contra ningún empleado o solicitante por motivos de raza, color, credo, ascendencia, origen étnico, género, orientación sexual, estado civil, situación familiar, discapacidad y/o edad (según lo establecido por la ley). xbhjioe Aviso importante: Los procesos legítimos de selección de CEVA Logistics incluyen la comunicación con los candidatos a través de redes profesionales reconocidas, como LinkedIn, o mediante una dirección de correo electrónico oficial de la empresa: Recomendamos no responder a propuestas comerciales u ofertas no solicitadas de personas desconoc idas.

Head of Customer Operations - Service, Engagement & Claims with energy BtoC backgroundFull-timeMET Retail is a new chapter for the group: bringing energy directly to households. We're building a technology-driven retail platform for power and gas, with a digital, customer-first model. One model, built to scale across Europe.We're a small international team, and there's a lot to build. Join us on this exciting journey and you'll help shape how this company works, with real ownership from day one.He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit.The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end.Key ResponsibilitiesAct as the business reference point for customer service, engagement and claims across the Spanish operation and, subsequently, the markets that followTranslate customer and regulatory objectives into clear service processes, procedures, service levels and quality standardsDesign the omnichannel service model across phone, email, chat, WhatsApp, app and self-service portalBuild the ticketing operation: taxonomy, routing and prioritisation rules, SLA framework, escalation paths, and shift and capacity planningDesign proactive lifecycle communications: onboarding, first-bill explanation, consumption and tariff alerts, renewal and price-change notifications, and payment remindersOwn the service side of retention — save flows, churn-signal detection and the operational response to them.Build the claims process end to endEnsure compliance with statutory response deadlines and the formal complaint framework, including complaint forms, consumer arbitration boards and regional consumer authoritiesAct as business owner for the support stack — CRM and ticketing, telephony/CCaaS, knowledge base, survey and QA tooling: define functional requirements, target design and evaluation criteria, support the IT organisation in vendor and partner selection, and drive business validation before go-liveHire, structure and lead the customer operations team; define roles, career paths, training curriculum and onboardingIdentify, prioritise and specify AI use cases across the support chainCollaborate across Growth, Offering, Operations and Finance on the business side, and Product, UX, Architecture, Engineering and Data on the delivery sideUniversity degreeEnergy retail background is a mustBetween 5 and 10 years of experience in customer operations, service management or contact centre leadership in a B2C environment, including hands-on responsibility for building or substantially rebuilding a service functionExperience in the Spanish market, with a working understanding of Spanish consumer protection obligations and the formal complaints and arbitration frameworkProven experience setting up processes, procedures and teams from scratch, including defining the requirements for the supporting toolingDemonstrable, practical experience applying AI in a customer support contextComfortable in a CRM or ticketing environment, able to read data models, define integration requirements at functional level and build reportingTrack record of leading, growing and developing teamsFluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plusExperience in one or more other European markets — France, Germany or Italy in particular is highly appreciatedExperience specifying and rolling out a support stack as business owner (Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Genesys, Talkdesk or similar) is highly appreciatedExperience in a high-volume regulated B2C environment — utilities, telecommunications, insurance, financial services or e-commerce — is highly appreciatedExperience managing BPO partners in Spain or nearshore, and workforce management or forecasting experience, is a plusExperience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio or BPMN tools is an advantage

He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end. • Act as the business reference point for customer service, engagement and claims across the Spanish operation and, subsequently, the markets that follow, • Translate customer and regulatory objectives into clear service processes, procedures, service levels and quality standards, • Design the omnichannel service model across phone, email, chat, WhatsApp, app and self-service portal, • Build the ticketing operation: taxonomy, routing and prioritisation rules, SLA framework, escalation paths, and shift and capacity planning, • Design proactive lifecycle communications: onboarding, first-bill explanation, consumption and tariff alerts, renewal and price-change notifications, and payment reminders, • Own the service side of retention - save flows, churn‑signal detection and the operational response to them., • Build the claims process end to end, • Ensure compliance with statutory response deadlines and the formal complaint framework, including complaint forms, consumer arbitration boards and regional consumer authorities, • Act as business owner for the support stack - CRM and ticketing, telephony/CCaaS, knowledge base, survey and QA tooling: define functional requirements, target design and evaluation criteria, support the IT organisation in vendor and partner selection, and drive business validation before go-live, • Hire, structure and lead the customer operations team; define roles, career paths, training curriculum and onboarding, • Identify, prioritise and specify AI use cases across the support chain, • Collaborate across Growth, Offering, Operations and Finance on the business side, and Product, UX, Architecture, Engineering and Data on the delivery side, • Energy retail background is a must, • Between 5 and 10 years of experience in customer operations, service management or contact centre leadership in a B2C environment, including hands‑on responsibility for building or substantially rebuilding a service function, • Experience in the Spanish market, with a working understanding of Spanish consumer protection obligations and the formal complaints and arbitration framework, • Proven experience setting up processes, procedures and teams from scratch, including defining the requirements for the supporting tooling, • Demonstrable, practical experience applying AI in a customer support context, • Comfortable in a CRM or ticketing environment, able to read data models, define integration requirements at functional level and build reporting, • Track record of leading, growing and developing teams, • Fluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plus, • Experience in one or more other European markets - France, Germany or Italy in particular is highly appreciated, • Experience specifying and rolling out a support stack as business owner (Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Genesys, Talkdesk or similar) is highly appreciated, • Experience in a high-volume regulated B2C environment - utilities, telecommunications, insurance, financial services or e-commerce - is highly appreciated, • Experience managing BPO partners in Spain or nearshore, and workforce management or forecasting experience, is a plus, • Experience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio or BPMN tools is an advantage #J-18808-Ljbffr

Cross Border Talents is seeking a German-speaking Onboarding Account Manager to guide high-potential German market clients through tailored digital strategies. You will onboard new clients, set up PPC campaigns, and build lasting relationships to drive adoption and upselling. The role requires native German (C2) and fluent English, a Marketing/Communications degree, and 2+ years in related fields. Relocation support to Barcelona, health insurance, and strong growth paths are offered. #J-18808-Ljbffr

We want someone who figures things out, takes ownership, puts the client first, and makes the people around them better. We are not looking for someone who ticks every box. If that sounds like you, keep reading. OPINATOR is a global leader in Customer Experience Management and Voice of the Customer solutions. We help businesses improve three of the hardest things to get right in CX: Engagement, Understanding, and Action. We drive Engagement with highly visual micro-experiences that replace static surveys with dynamic conversational interactions. We build Understanding by turning signals from every channel into clear insight. We enable Action by triggering the right response and turning every interaction into immediate, personalized action. Our clients operate across Europe, the US, Mexico, and Latin America. We are a team of passionate people who move fast, share context and take responsibility for outcomes, not just activities. We work hybrid because it works for us. We are building something that matters and we want people who feel that. You will own a portfolio of existing accounts and build new opportunities within them. You will make sure every account in your portfolio grows, renews and becomes a reference. You are the person clients trust: the one who understands their business and brings them the right solution before they ask for it. • Account management & client relationships: Build strong, lasting relationships with existing clients, going beyond support to become a genuine business partner. Anticipate their needs before they surface as problems, coordinate with Presales, CS and Product to deliver the right solution at the right moment, and own the outcome., • Account expansion & revenue growth: Identify cross-sell and upsell opportunities driven by client needs, not quota calendars. Manage renewals proactively and keep an accurate pipeline for forecasting. No surprises in the numbers., • Market intelligence & internal contribution: Stay sharp on industry trends and competitor moves, bring that intelligence back to the team in an actionable way, and represent the company with integrity in every client interaction., • Competitive salary and benefits package recognizing your expertise and achievements., • The opportunity to grow your career in a high-growth company leading the digital transformation of CX., • A collaborative work environment where your ideas and contributions matter., • Flexible work options including teleworking., • Minimum 3 years of B2B SaaS account management: retention and growth results, not just exposure., • Fluent Spanish and English (C1+). Portuguese is a genuine advantage., • Experience managing renewals and upsell/cross-sell in complex accounts., • Comfortable in a fast-paced environment., • You solve before you escal…? Wait., • You stay calm when priorities shift., • You think about the client's outcome, not just the sale. Trust is built by genuinely caring about what happens inside their business., • You share information without being asked. Your colleagues are never surprised by what is happening in your accounts., • You help people outside your team without keeping score. That collaboration has to go both ways., • You are honest, even when it is uncomfortable. Candor is a feature here, not a flaw. #J-18808-Ljbffr

Job TitleTECHNICAL ACCOUNT MANAGERJob Description SummaryPDS is a large and growing service line withing Cushman & Wakefield’s Europe, Middle East & Africa business. Over the past four years we have expanded our coverage and services in areas of project management, building consultancy, interior design, cost and MEP engineering and introduced new commercial models. We are one of the world’s leading real estate services companies and see potential to grow further with prestige clients, new sectors and closer collaboration across other C&W service lines.To reflect and fuel this continuing growth, we are adding new positions to the regional Sales & Technical Account Management function. This represents an opportunity to help shape and drive the business and work across a diverse range of clients, market teams and the wider C&W network.The position of the Technical Account Manager within the Sales & Technical Account Management Team supports providing Technical Account Management (TAM) Services for C&W multi-national clients as a true market differentiator and selling point, delivering Operational excellence with ensuring consistency, standardization and continuous improvements.Job DescriptionCore responsibilitiesThe Technical Account Manager collaborates in building, maintaining and improving relationship with key Client stakeholders, including but not limited to:understand Clients’ goals, challenges, preferences and ensure C&W services are tailored to them,ensure that the delivery teams get involved at the right time, proactively support Client needs and generating down the line project business,collaborate with various C&W internal departments to develop strategies that enhance client experience and drive business growth,address issues and complaints promptly and effectively.The Technical Account Manager collaborates in the management, control and optimization of multiple projects across Client’s project portfolio including but not limited to:oversee the activities of key stakeholders and ensure that Governance structure and processes are implemented with responsive tools and deliverables (governance reviews, best practices, digitalized outputs e.g. Ingenious, Engage),onboard & continuously train in-country PDS teams to be aligned with Client’s expectations, financial targets, project KPIs,monitor C&W performance, identify areas for improvement and good practice to be shared across the regional platform,manage the communication of emerging delivery issues in collaboration with the local project delivery team, providing a transparent, logical and solid response that balance the interests of each party.The Technical Account Manager will collaborate with the Sales Team and contribute to the discussions / negotiations / renewals of Master Service Agreements with existing or new multi-national Clients to win TAM appointments as qualified sponsor of the proposed delivery model. Skills and QualificationsThe Technical Account Manager need to have a technical background with the ability to support the business. The Technical Account Manager will need to understand the basics of C&W PDS discipline and services provides and support business opportunities to PDS in-country Teams.Skills and Qualifications:Degree in Architecture, Civil Engineering or Engineering management,2-5 years of experience from a technical field,Excellent oral, and written communication skills in English,Strong interest in program management and willingness to learn,Strong organizational skills to effectively prioritize and manage multiple tasks to meet deadlines,Result-oriented logical thinking and problem-solving ability,Appreciative of diversity, polite and effective in a multi-cultural, multi-national organization,Experience in engineering / architectural / construction projects is an advantage,Experience in client/account management and business development is an advantage,Experience working with variable stakeholders in an international environment is an advantage,Understand real estate project services and the complexity of international business is an advantage.Location: MADRIDCushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.INCO: “Cushman & Wakefield” #J-18808-Ljbffr

EngineersOfAI is seeking a proactive Account Manager to join our team in Madrid. You will manage strong relationships with our customers and drive their success by providing impactful insights and strategic consultation. Your experience in account management or consulting will be key as you help grow our client base. This role offers the opportunity to work in a dynamic team focused on delivering customer experiences that drive mutual success. Ideal candidates will have at least 5 years of relevant experience, ideally in the payments industry. #J-18808-Ljbffr

Location: Madrid, ES Spain Department: Asset and Development Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands. The Franchise Senior Manager (Iberia) will support the Development function in driving the expansion of Minor Hotels’ portfolio across Spain & Portugal, with a particular focus on opportunities related to franchise and asset-light growth models . The role will be responsible for identifying, sourcing and advancing new hotel opportunities , working closely with owners, investors and internal teams to evaluate potential projects and support the execution of deals. This position is aimed at profiles with a strong background in hotel development, real estate or hospitality expansion , with the ability to operate in a commercial, fast-paced environment and contribute to the growth of the pipeline and closing of new franchise agreements . Development & Deal Sourcing: • Proactively identify and originate hotel opportunities across Iberia (conversions, rebrands, new developments), • Build pipeline across owners, investors, white label operators and advisors, • Develop and nurture strong relationships with hotel owners, developers, white label operators, brokers, and other key industry stakeholders., • Identify off-market and proprietary opportunities that align with Minor Hotels' brand and regional strategy., • Represent Minor Hotels at industry events, conferences and roadshows to strengthen brand visibility and deal flow. Negotiation & Structuring: • Lead commercial and strategic assessments of potential franchise opportunities., • Collaborate with Feasibility to review market dynamics, competitive positioning, return expectations, and long-term value creation., • Partner with Legal to develop term sheets, negotiate franchise agreements and secure internal approvals., • Prepare and present business cases, financial summaries and strategic rationales to senior leadership. Onboarding & Transition to Franchise Support: • Coordinate all pre-contract and pre-opening phases, including brand fit evaluation, technical alignment and compliance with franchise requirements., • Manage the transition to the SVP Franchise Support, ensuring a clear and comprehensive handover for ongoing operational relationship management., • Oversee the initial onboarding period to ensure the franchise partner fully understands brand standards, systems and obligations. Deal Assessment, Negotiation & Structuring: • Act as the primary point of contact for owners throughout the development, negotiation and pre-opening stages., • Provide strategic guidance to owners regarding brand selection, conversion requirements and commercial expectations., • Identify future opportunities for conversions, brand upgrades, multi-property agreements or portfolio deals. Experience • 5+ years in hotel Development, Investment, consultancy areas within Hospitality., • Demonstrated experience working directly with hotel owners, investors or franchise partners., • Strong understanding of franchising models. Qualifications • Education: Bachelor’s degree in finance, economics, or business., • Technical Skills: Good understanding of financial concepts related to hotel development (feasibility, investment logic, returns) understanding of brand standards, familiarity with asset light operating models strong negotiation and stakeholder management skills., • Languages: High level in English and Spanish; additional languages are a plus for international expansion. At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities., • Career development opportunities full of national and international challenges., • Wide range of training programmes to enhance your skills., • Wellbeing initiatives, including flexible working conditions., • Team member recognition programmes, including Memorable Dates., • Ability to make a difference through our sustainability programme and volunteering initiatives., • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities. #J-18808-Ljbffr