Customer Service Assistant - PROCARE HEALTH
18 hours ago
Castelldefels
At Procare Health, a Spanish pharmaceutical laboratory with international reach, we are dedicated to the research and development of natural and scientifically proven solutions for women’s health and well-being. We’re looking for a reliable, multi-lingual International Customer Service representative to join our team. If you are customer-oriented, organized, and would like to be part of a fast-growing international pharmaceutical company, we want to hear from you! As a Customer Service Assistant, you will be responsible for managing customer orders and enquiries, ensuring efficient service throughout the entire order-to-delivery process. You will work closely with the Supply Chain and Finance teams to guarantee customer satisfaction and the smooth handling of daily operations. What you’ll do: • Key person in International Customer Service department., • Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers ., • Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner., • Ownership of Invoicing and collections process., • Coordinate with the relevant internal teams to ensure smooth order fulfilment., • Prepare and manage commercial and administrative documentation., • Maintain accurate and up-to-date customer and order information in the company’s systems., • Prepare affiliates weekly sales reports., • Manage Affiliates Monthly closing, including invoicing and inventories reconciliation., • Identify opportunities to improve internal processes and enhance the overall customer experience. What we’re looking for: • Education or training in Business Administration, Commerce, Customer Service, or a related field., • Fluent Spanish and English, both written and spoken., • A good level of Italian and/or German would be an advantage., • Previous experience in Customer Service, order management, administration, or a similar position will be valued., • Good knowledge of Microsoft Office., • Strong communication and organizational skills., • A customer-focused, proactive, and solution-oriented mindset., • Attention to detail and the ability to work effectively with different departments. What we offer: • Permanent contract., • Flexible working hours and remote working on Fridays., • Health insurance., • A positive, collaborative, and dynamic work environment., • The opportunity to grow professionally within a fast-growing international pharmaceutical company. If you are a customer-focused professional with strong organizational skills and would like to contribute to a company committed to improving women’s health, we look forward to receiving your application!