Reservations Agent
4 days ago
Mijas
pDirect message the job poster from Wyndham Hotels Resorts /ppstrongTHE COMPANY /strong /ppIDILIQ Group, a Wyndham Hotels Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. /ppIDILIQ Group is rapidly growing as a business which makes this an interesting career move for anyone who wants to be part of their journey. /ppstrongTHE ROLE /strong /ppThis position is for a reservation’s agent, responsible for the clerical duties associated with room bookings and general enquiries from arriving guests. The incumbent will be reporting to Reservations Manager and liaising with Front Office teams in the Costa del Sol and Tenerife regions. /ppstrongExamples of key duties: /strong /pulliAnswer and manage reservation calls, messages and emails, professionally and in a timely manner, and aligned to company brand standards. /liliAdminister new and existing reservations. /liliBecome knowledgeable on Resort products, services, and pricing. /liliAccurately book reservation requests, updating changes as required. /liliTrack communicate clients requests accurately. /liliAct as pre arrival contact for clients, particularly groups. /liliProcess credit card payments. /liliExhibit upmost confidentiality with clients and client information. /li /ulpstrongTHE PERSON /strong /ppAlongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: emCompassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. /em /pulliExceptional service /liliOrganisation /liliCommunication /liliDriving Result /liliPassion /liliPositivity /liliMultitasking /liliSelf-motivation /liliAccountability /liliProblem resolution /li /ulpstrongBackground/Experience/skills: /strong /pulliProficiency of Opera Cloud / Opera or alternative brand PMS. /liliKnowledge of or experience with IDEAS, Duetto, OTA Insights. /liliExposure to STR Global. /liliReservations management skills /liliMinimum of 1-year experience in customer service, call centre environment or receptionist. /liliHigh level of spoken Spanish English. /liliFlexible with work schedule. /liliProven ability to work independently with minimal supervision. /liliMay be required to work irregular shifts, holidays, and weekends. /liliWork to brand standards /liliMulti-lingual an advantage. /liliProficient with Microsoft Excel, Outlook, and Word. /liliComfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps. /li /ulpstrongDisclaimer /strong /ppThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts. You will not be eligible for any compensation or benefits beyond those provided to you by the Franchisee. /ph3Seniority level /h3pMid-Senior level /ph3Employment type /h3pFull-time /ph3Job function /h3pOther /ph3Industries /h3pHospitality /p #J-18808-Ljbffr