Customer Service Team Lead
hace 8 horas
Madrid
Client Services Team Lead 📍 Madrid | Hybrid (3x2) We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence. Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives. This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department. What You'll Be Doing • Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance., • Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle., • Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management., • Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution., • Build trusted relationships with clients and key internal stakeholders across the organization., • Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes., • Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects., • Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business. What We're Looking For Experience & Skills • Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment., • Previous experience leading or coordinating teams., • Strong stakeholder management skills and the ability to work across multiple departments., • Excellent communication, organization, and problem-solving abilities., • Fluent English., • Availability for occasional travel. Why Join Us • Work on cutting-edge digital currency and security solutions., • International and collaborative team environment., • Flexible working model (3 remote days/week)., • Career development, coaching, and continuous learning opportunities., • Flexible compensation, private benefits, and additional perks., • Opportunity to influence both product strategy and technical direction of a global platform. Interested? Apply directly! And if this opportunity isn't the right fit for you, feel free to share it with your network—you might help us find the perfect match.