Collections Data Scientist
2 days ago
San Fernando
Position Overview Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a candidate with a strong background in data engineering and analytics to help us scale while maintaining correct and complete data. The candidate will be working with a variety of internal teams to help solve their data needs. The Collections Data Scientist will also work closely with different department leaders to enhance everyday business processes. Business acumen, technical capacity, and critical thinking are imperative for this role. Position Responsibilities • Develop technology enabled recommendations to address gaps within a single business process., • Proactively identify potential impact on business strategy and recommend potential solutions as necessary., • Document existing processes, organizational structures, architectures and external systems., • Consult on the appropriate tools to prepare deliverables; participate in the development of tools and methodologies and adapt them to the organization environment., • Manage peer-to-peer relationships, with colleagues, vendors and external contractors, including offshore functions., • Assist with development and execution of cut-over plans for simple processes., • Assist in post-implementation support, resolving issues and raising defects to the appropriate level., • Execute transition plan for area of responsibility to the appropriate resource for each phase of the project or initiative., • Transition the knowledge sharing and transfer ownership to other resources or teams for key deliverables and business processes across a module. Candidate Qualifications • Bachelor’s or Master’s degree (or equivalent experience) in technical or business discipline., • Minimum of 4 years related experience., • In-depth knowledge of IT concepts, strategies and methodologies., • Knowledge of diverse and emerging technologies and new architectural concepts and principles., • Proficiency in data engineering languages and tools; familiar with new and emerging technologies., • Understanding of layered solutions and designs; knowledge of shared data engineering concepts and product features, and security minded., • Negotiation, consensus building and influencing skills, facilitation and adaptability to respond to change quickly., • Strong oral and written communication skills; strong presentation skills., • Ability to effectively collaborate with all levels of the organization. Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI • HMO Coverage plus a dependent., • Dental Coverage., • In-house dental assistance., • Free meal during training., • Career growth and learning., • Allowances for rice, clothing, laundry and meals., • Performance and loyalty bonuses., • Frequent disinfection and fogging of workplace., • Opportunities for growth and promotion.Employee shuttle services., • Company retreats and off-site events., • Social skill development and networking opportunities., • In-office rewards, raffles, recognition gifts, and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit or stand for long periods while using a computer and telephone headset. The employee will be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, or hold onto objects and move or exert force up to forty pounds. Conditions of Employment • Must be authorized to work in the country where the job is based., • Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. xcskxlj MCI will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr
