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At Ria, you’ll be surrounded by colleagues from everywhere in the world, who are dedicated to each other and empowered to be creative and nurture “out of the box” solutions with a strong commitment to future growth ingrained in everything we do, from global expansion and partnerships to our pe

Primary responsibilities of this role includes owning, tracking and resolving database related incidents and requests within provided SLAs, reviewing service related reports primarily but not limited to the Production and KC/DR Data Center database servers and services (.SLAs, responding to datab...

Negotiate contracts and be primary relationship manager with processors (including card processors, gateways, acquirers, bank payments, alternative payments methods,.

Join our team at Ria Money Transfer as a Help Desk Technician and take on a pivotal role in ensuring the seamless operation of our web system.

We will also look for: Good knowledge of MS Office and Internet Explorer; At least one year´s work experience in customer services or a call center position; An additional language; Strong customer orientation skills; Excellent communications skills (both oral and written); Attention to detail; G...

Italian Speaker Customer Care Representative. Customer Care Representative - Italian Speaker.

We are currently recruiting a temporary Data Entry Clerk located in Madrid, who will be responsible for securing revenue for the business by checking and following up on external agents’ deposits of Germany and Austria.The responsibilities will include:.Update and record in our system receivable ...

Customer Care Representative - Italian Speaker. French Speaker Customer Care Representative. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experien...

In this role, among other tasks, you will:.Investigate and clear outstanding items in bank reconciliations;.Identify returned payments to our accounts and ensure timely refunds to customers;.Support the Customer Care team with investigations for customer queries related to payments;.Administer us...

Analyze stakeholder and users’ requests and identify the underlying goals.Collaborate with product owners for creating and maintaining product backlogs.Clarify business needs and translate them into concise and effective user stories.Developing and assuring the maintenance of web service based ap...

Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;. We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid.

Contacting agents on the basis of a report listing, who are doing repeated wire transfers onto Ria settlement accounts. Reconciling account holder name with agent name in Ria data base.

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, Ria delivers highly reliable payment services to our customers. At ria we provide our employees with an exciting and challenging opportunity to help us create a world where people are empo...

We are seeking a detail-oriented and proactive Compliance FIU Analyst to join our team. The FIU Compliance Analyst will spend 75% of their time conducting hands-on AML-CTF/Fraud investigations and will be instrumental in driving the success of our Analysis Program. Strive to meet and exceed the t...

Prepare and participate for/in Agents and Ria Stores Audits and training campaigns.