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Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;.

Customer Care Representative - Italian Speaker. French Speaker Customer Care Representative. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experien...

In this role, among other tasks, you will:.Investigate and clear outstanding items in bank reconciliations;.Identify returned payments to our accounts and ensure timely refunds to customers;.Support the Customer Care team with investigations for customer queries related to payments;.Administer us...

We are currently recruiting a temporary Data Entry Clerk located in Madrid, who will be responsible for securing revenue for the business by checking and following up on external agents’ deposits of Germany and Austria.The responsibilities will include:.Update and record in our system receivable ...

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, we deliver highly reliable payment services to our customers. At Ria, you’ll be surrounded by colleagues from everywhere in the world, who are dedicated to each other and empowered to be c...

Analyze stakeholder and users’ requests and identify the underlying goals.Collaborate with product owners for creating and maintaining product backlogs.Clarify business needs and translate them into concise and effective user stories.Developing and assuring the maintenance of web service based ap...

Primary responsibilities of this role includes owning, tracking and resolving database related incidents and requests within provided SLAs, reviewing service related reports primarily but not limited to the Production and KC/DR Data Center database servers and services (.SLAs, responding to datab...

We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid.

Contacting agents on the basis of a report listing, who are doing repeated wire transfers onto Ria settlement accounts. Reconciling account holder name with agent name in Ria data base.

Negotiate contracts and be primary relationship manager with processors (including card processors, gateways, acquirers, bank payments, alternative payments methods,.Liaison to Finance, Treasury, Product and Legal on payment operations issues, working closely across departments to streamline proc...

Join our team at Ria Money Transfer as a Help Desk Technician and take on a pivotal role in ensuring the seamless operation of our web system.

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, Ria delivers highly reliable payment services to our customers. Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, sel...

Strive to meet and exceed the targets provided by the compliance team. Present key findings and insights to regional compliance officers. Ensure clear and effective communication of investigation results and compliance issues.

The mission of the role is to ensure our agents are following the process and procedures of the company in terms of Compliance. Prepare and participate for/in Agents and Ria Stores Audits and training campaigns. Application of company’s compliance policies and internal procedures in agent.

Customer Care Representative - Italian Speaker. Italian Speaker Customer Care Representative. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experie...