Information Technology Service Delivery Lead
il y a 3 jours
Barcelona
Schneider Electric is seeking a highly skilled Senior Service Leader to oversee and continuously improve the delivery of global Security Services covering Endpoint Security, Network Security, and Cloud Security. The Senior Service Leader will not directly manage people but will act as the Service Manager / Service Owner, responsible for the performance, quality, reporting, governance, and continuous improvement of the services delivered by the Security Operators team for a target population within Schneider Electric: R&D. The security services cover topics such as Antimalware, EDR, encryption, local admin privilege management, firewall rules, VPN issues, proxy exceptions, and various cloud security‑related domains. The role requires strong service management skills, excellent communication, a proactive mindset, and strong proficiency in dashboards, KPIs, and SLA reporting. Key Responsibilities: • Ensure the delivery of high‑quality, customer‑focused security services, acting as the primary Service Manager., • Drive the development and implementation of best practices across security operations., • Collaborate with stakeholders globally to understand needs and ensure service alignment., • Lead continuous improvement initiatives to enhance service reliability, quality, and efficiency together with the Security Operations leaders., • Communicate clearly, proactively, and transparently with technical and non‑technical audiences., • Serve as the Service Manager / Service Owner for Endpoint, Network, and Cloud Security services., • Govern and monitor the service delivered by the Security Operators team (without direct people management)., • Develop, maintain, and deliver dashboards, KPIs, and SLA reports to leadership and stakeholders., • Ensure operational excellence, service compliance, and adherence to defined processes., • Identify risks, recurring issues, and improvement opportunities using a proactive, data‑driven approach., • Coordinate service reviews, track action plans, and ensure follow‑through on improvements., • Maintain and enhance standard operating procedures, runbooks, and service documentation., • Partner with cross‑functional teams (SOC, Engineering, Cloud, Infrastructure) to drive service enhancements. What qualifications will make you successful for this role? Bachelor Degree in Engineering, Telecommunication, Information Technology or similar 5+years experience in managing global IT services Network and Cybersecurity Knowledge are nice to have Fluency in English Key Competencies: Strategic thinker with strong analytical skills and ability to see the full picture. Great communication skills and capacity to translate business needs into digital solutions. Excellent stakeholder management and communication skills. Collaborative mindset and leadership capabilities. What will you get? We adapt to you: 🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. 💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. 🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. 📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. 🧘 Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). 💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one. We take care of you: 📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more! 🏄 From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. 🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs. We empower you: 🎯 With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. 🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. 🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. 💗 You will have life insurance for your protection. 💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. 🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. 💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.
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