Bentley - Customer Service Executive - Native level of English with Mandarin

Customer Service

05/05/202169 viewsJob posted more than 7 months ago

Bentley - Customer Service Executive - Native level of English with Mandarin

Principle Accountabilities:

Deal with all consumer contacts (Inbound and Outbound – Phone, Letter, Email, Social Media, Bentley App, etc.) & meet performance targets set by the client & management team

Remain pro-active in meeting quality procedures, contributing suggestions to improve efficiency and effectiveness and highlighting immediate or on-going issues

Attend briefing sessions (internally and externally) in order to gain an understanding of Clients’ requirements (New products/ New cars/ Brand Knowledge)

Attend necessary CPM training courses (internal and external) to maintain a high calibre of telephone, written and database skills

Demonstrate a commitment to improving the consumer experience

To have excellent organisational skills with the ability to prioritise and monitor own workload effectively

To adhere to monthly, weekly and daily qualitative and quantitative targets/SLA’s

To maintain a high level of performance against all Campaign and Contact Centre standards both behaviourally and functionally

Escalate calls promptly to the next appropriate person, when necessary

To maintain a high standard of productivity at all times

pin iconDeansgate, Manchester

Contact Centre. Customer Service & Sales. • More than 250 Employees

Hiring with us since July, 2019

CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with customer care teams trained specifically.

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Hiring byRecruitment TeamActive 3 days ago

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