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Are you an experienced Team leader looking for a new challenge within a business that is forward thinking and rapidly growing? We are recruiting for an award winning client that offer great benefits, career progression and most importantly a great working culture! Your role • Ensure the team consistently delivers high-quality service to customers and drivers., • Monitor and uphold standards of accuracy and professionalism across all communications., • Act as the escalation point for internal teams, stakeholders, customers, and third parties., • Champion the customer service journey across departments, ensuring seamless handoffs and consistent care., • Lead with empathy, prioritising team wellbeing and engagement., • Coach team members to excel across all communication mediums., • Deliver inspiring inductions and contextual new starter training., • Provide ongoing training in processes, systems, legislation, and product knowledge., • Identify and nurture talent within the team, encouraging growth and development., • Deliver constructive feedback and set SMART objectives for individuals and the team., • Conduct monthly 1-2-1s to review progress, celebrate achievements, and identify development opportunities., • Build strong relationships with stakeholders including customers, ADMs, Supervisors, Resolutions, suppliers, and partners., • Share best practices and encourage collaborative problem-solving across teams. Key Skills • Proven leadership in a customer service environment., • Strong coaching and mentoring capabilities., • Excellent communication and interpersonal skills., • Strategic thinker with a continuous improvement mindset., • Ability to manage escalations and resolve complex issues., • Passionate about delivering exceptional customer experiences., • Comfortable challenging the status quo to drive innovation.

Finance & Accounts Manager – Japanese-speaking Euro London Appointments are delighted to partner with a global trading specialist with a worldwide customer base in their search for a Japanese-speaking Finance & Administration Manager. In this role, you will oversee the internal accounts function and support financial operations across multiple international offices. This role will operate in 4 different currencies so experience of working across multiple currencies is essential. This is the ideal position for someone looking to build on previous Accounts experience in a close-knit working environment with the use of your Japanese language skills. Key responsibilities: • Perform daily bookkeeping, including SAGE entries, invoice processing, expenses, VAT returns, and PAYE-related tasks., • Collaborate with internal teams and external accountants on financial queries and reconciliations., • Produce monthly and annual financial reports (P&L, Balance Sheet, cashflow)., • Prepare budgets and forecasts in partnership with the leadership team., • Oversee month-end close, annual audits, and ensure accurate and timely reporting., • Analyse current processes and propose improvements., • Support general finance and administrative tasks to ensure smooth day-to-day operations. The ideal candidate will have: • Fluency in Japanese and English is essential, • 3+ years of previous experience in an Accountancy function for an SME, • Experience of working across multiple currencies is essential., • Proficiency in accounting software, • Highly organised and skilled at prioritisation. Able to meet deadlines., • A positive, can-do attitude who can work on their own initiative., • Previous experience of managing others would be a benefit. What can our client offer you: • International exposure, • Close knit and collaborative working environment, • Competitive salary, • Flexible hybrid working model once probation has been completed This is a fantastic opportunity for candidates who are looking for a role where you can get stuck in and help the business to continue to grow their international markets with ease. Contact us today to apply or find out more!