Junior IT Support Analyst
1 day ago
Knowsley
Junior IT Support Analyst Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly ?Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition . Be the First Line of Tech Suppo rtAs a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructur e.This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environmen t. What You'll Be Responsible ForIn this user-facing role, you wi • ll:Provide responsive support to users via phone, email, and in per, • sonDiagnose and resolve desktop and laptop issues, including off-site repa, • irsBuild, configure, and test workstations, laptops, and mobile devi, • cesSupport remote users with mobile connectivity and VPN acc, • essManage new starter setups and leaver procedu, • resEnsure backups of laptops, desktops, and personal folders are maintai, • nedMaintain and deploy Group Standard Operating Environments using Windows Deployment Ser, • verAssist with LAN, WAN, and VPN connectivity troubleshoot, • ingUpdate and maintain the IT asset regis, • terDocument IT processes and user guides clearly and accurat, • elyAdminister and repair mobile communication devi, • cesSupport IT equipment purchasing during staff holid, • aysUphold Health, Safety, Environmental, and Quality standards in all w, • orkKeep workspaces clean, organised, and sec ure What You’ll Bring to the TeamEssential Requireme • nts:Degree in IT or a closely related sub, • jectMinimum 2 years’ experience on an IT Helpdesk with strong customer service f, • ocusUnderstanding of PC builds, rebuilds, and configura, • tionFamiliarity with Microsoft products and PC hardware s, • etupStrong communication skills—clear, helpful, and user-frie, • ndlyAbility to stay calm and effective under pres, • sureLogical problem-solving and decision-making sk, • illsExcellent attention to detail and time manage, • mentWillingness to take initiative and responsibi, • nce:Microsoft certification (e.g., MTA, MCP, or equival ent) Why Join Clarke En ergy?We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits inc • lude:Competitive s, • alary25 days annual leave plus bank holidays (with extended entitlement for long ser, • vice)Holiday buy and sell s, • cheme7% company pension contrib, • utionHealth care cash plan and life assu, • ranceCompany car allowance (where applic, • able)Employee Assistance Programme, • (EAP)Hybrid working op, • tionsReward and recognition sc, • hemesDedicated training via our in-house certified training depar, • tmentCareer development and progression opportun ities About Clarke EnergyClarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emis sions.Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy sy stems. Ready to Support the Future of Energy?If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn or via our w ebsite.