Kitchen Manager - Waggon and Horses - Surbiton

We are looking for a motivated, experienced and hands-on Butcher’s Shop Manager to lead day-to-day operations at The Meat Stop, a growing butcher shop with a strong reputation for quality, service and innovation. This is an excellent opportunity for someone who is confident in both butchery and management, and who can drive the business forward. Key Responsibilities Butchery & Product Quality Carry out skilled butchery: cutting, trimming, deboning and preparing meats to shop standards. Maintain high levels of quality control, product display and stock rotation. Ensure all food safety, hygiene and HACCP procedures are followed. Shop Operations Oversee daily shop opening, closing, cleanliness and organisation. Manage stock levels, place supplier orders and reduce waste. Handle cashing up, EPOS entries and daily reporting. Team Leadership Supervise and support staff, including training, rota planning and performance management. Maintain a positive, efficient working environment. Lead by example with strong customer service and professional standards. Customer Service Greet and assist customers, handle special requests, and manage complaints professionally. Support in building strong customer relationships and improving overall shop experience. Compliance & Safety Ensure compliance with UK food safety legislation, allergens, hygiene and record-keeping. Maintain accurate documentation: temperature logs, cleaning schedules, HACCP checks, and deliveries. ✅ Requirements Minimum 2–3 years’ experience in butchery (shop or commercial). Previous supervisory or management experience (preferred). Strong knowledge of meat cuts, preparation and portioning. Good understanding of food safety standards and HACCP. Organised, reliable, and able to work independently. Strong communication and customer-facing skills.

We are seeking experienced and dynamic Head Chef to lead our culinary team in delivering expertise ,dinning experiences.The ideal candidate will possess strong leadership skills ,extending opportunity to oversee all aspects of kitchen operations ,ensuring high standards of food quality ,safety ,and service are maintained consistently .The Head Chef will play a pivotal role in shaping the menu ,managing staff, and upholding the organisation's reputation for excellence . • Lead and supervise the kitchen team,including chefs and kitchen assistants,fostering a collaborative and motivated environment, • Develop innovative menus that reflect current culinary trends while catering to customers preferences, • Oversee food production processes ,ensuring dishes meet quality standards and are prepared effectively, • Menage food safety protocols in compliance with health regulations and organisational policies, • Coordinate with suppliers to ensure timely procurement of ingredients and kitchen supplies, • Monitor stock levels ,control waste ,and optimise inventory management, • Train staff on food preparation techniques ,safety ,procedures ,and service standards, • Maintain cleanliness and organisation within the kitchen area at all times, • Assist in serving guests during peak times or special events as required, • Ensure consistent delivery of excellent hospitality experience through effective team management Expirience • Proven supervising experience within a professional kitchen environment, • Extensive background in food production ,cooking and food preparation techniques, • Demonstrable leadership skills with experience managing a diverse culinary team, • Strong knowledge of food safety standards and regulations in a hospitality setting, • Previous restaurant experience is highly desirable ,with familiarity in high-volume or fine dining establishments preferred, • Experience in menu development and culinary innovation is advantageous, • Excellent organisational skills with the ability to manage multiple priorities under pressure, • A background in hospitality or serving roles is beneficial but not essential /;however ,understanding guest service is important for maintaining high standards