We are a lovely little coffee shop established in 2020, selling high quality coffee, tempting baked goods and delicious savouries.
We are looking for an enthusiastic individual with management experience. You will be responsible for overseeing the daily operations, ensuring excellent customer service, and managing the team. The manager will also be accountable for financial performance, inventory management and maintaining a high standard of quality and cleanliness.
Must have great customer service skills. We have LOTS of regular customers who love their daily chats. Relax chill vibe during the week, can be very busy during the weekends and sunny days.
Key Responsibilities:
- Oversee day-to-day operations
- Ensure compliance with health and safety regulations.
- Manage inventory levels, order supplies, and maintain equipment.
- Recruit, hire, train, and supervise staff.
- Schedule staff shifts to ensure optimal coverage.
- Foster a positive work environment and address any HR issues promptly.
- Ensure a high level of customer satisfaction.
- Handle customer complaints and feedback professionally.
- Implement strategies to enhance the customer experience.
- Ensure all products meet quality standards.
- Regularly review and update menu offerings.
- Conduct routine inspections to maintain cleanliness and quality.
- Strong Financial Management focus
- Analyse sales reports and implement strategies to increase revenue.
- Collaborate with owners to plan and execute promotions
- Engage with farm manager and deal with arising issues
Key Skills and Qualifications:
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent organisational and multitasking abilities.
- Previous experience in a managerial role within the food and beverage industry is preferred.
- Exceptional customer service skills.
- Ability to handle customer complaints and resolve conflict effectively.
- Strong problem-solving skills with the ability to make quick, effective decisions.
- Ability to analyse situations and develop innovative solutions.
- In-depth knowledge of the coffee shop or food and beverage industry.
- Reports to: Owner
- Competitive salary package
- 42-45 hours working week
- Supportive and collaborative team environment, where creativity and innovation are encouraged.
- Access to on-site training and development programs to enhance skills and knowledge.
- Meals provided on duty.
- Pension scheme
- Bonus scheme
The team is currently made up of 2 full timers and 2 part timers who have been with us for 1-3 years.
- Experience
- Required
- Employment
- Full-time
- Salary
- from £13.25 hourly
Rotherhithe Street, SE16 5ET, London
Restaurant • 11-50 Employees
Hiring on JOB TODAY since May, 2023
We are a family run company with a team who is passionate and dedicated to the industry and their work. We constantly support and grow together
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