Office Assistant Punjabi Speaking

Company: Forland Properties Limited Location: Remote (UK based applicants preferred) Contract Type: Fixed Term (30 days) Hours: Minimum 25 hours per week | Monday to Friday 9am to 6pm Pay: £14.92 per hour (Overtime at 1.5x Saturday 1.5x Sunday 2x) Start Date: Immediate ⸻ About Us Forland Properties Limited is a UK based Lettings company focused on delivering a seamless and professional experience for landlords and tenants alike. We handle everything from property listings to legal compliance, aiming to make the rental process as smooth and stress free as possible. We are currently looking for Remote Receptionists to join our growing team on a 30 day probationary contract, with the potential for extension. This is a fully remote, phone based role with minimal admin. Role Overview As a Receptionist, you will be the first point of contact for anyone calling the business. Your role is to answer calls politely and professionally, assist with basic queries, and transfer calls to the correct department when necessary. If a relevant team member is unavailable, your job is to take clear, accurate notes and ensure the right person is informed to follow up. This is a phone based role with a small amount of admin, focused on logging and forwarding messages. No previous experience is required — if you’re friendly, organised, and confident speaking on the phone, we’d love to hear from you. Key Responsibilities • Answer inbound calls in a polite, professional and helpful manner • Assist with general queries or transfer the call to the appropriate department • When transfers are not possible, take accurate notes including caller name, contact details and the nature of the query • Inform the relevant team or personnel about the call so they can follow up promptly • Maintain a calm and helpful tone, representing the company well on every call • Log basic information as needed to keep internal communication clear and efficient What We Are Looking For We are looking for individuals who are: • Friendly, clear and professional on the phone • Comfortable handling multiple calls throughout the day • Reliable and organised with a good sense of responsibility • Quick to learn and follow instructions • Able to carry out light admin tasks, like note taking and message forwarding • Calm and positive, even in busy moments What You Need • A reliable phone and desktop or laptop with internet access • A quiet, private space to work remotely • A willingness to start immediately and commit to the 30 day contract • A polite and confident telephone manner • Basic ability to take notes and pass messages clearly Pay and Benefits • £14.92 per hour • Minimum 25 hours of guaranteed paid work per week • Time and a half for overtime and Saturdays • Double pay on Sundays • Full training and support provided • Possibility of contract extension based on performance Working Hours • Core hours: Monday to Friday 9am to 6pm • Occasional work beyond 6pm or on weekends may be required and will be paid at enhanced rates • Your work is entirely remote and phone based How to Apply Follow the application process if you feel you are the right fit for this role! No experience is needed — just a clear phone voice, friendly approach and reliable work ethic.

Experience is necessary. This is not an entry level position. You must have a clear telephone manner, your first interview will be video call. I am an engineer and I work from a beautiful workshop in Hackney with a team of 4. Four or Five days a week I'm in my workshop and I need assistance on keeping my work for and personal and business life organised to help me concentrate at my profession as a creative designer and builder of many many things. In my past two years I have built commercial shops, theatre sets, TV studios, camper vans, and even a piano cocktail bar. Most of it needs to be put up on my Instagram but for what I have put up you can check it out Calendar management and customer conversation is important. I have a solid drive for the creativity I pour into my work. In your day you'll sort out the dogs walking, arrange packages and deliveries and keep my events calendar organised and up to date with the right platforms. Property management is also on the list with cleaners, admin and ordering. I need scheduled in with coaching and therapy as well each week and it should not disrupt whatever work flow I have scheduled either. Billing and accounting is also a super help to keep me organised. Should you be interested in assisting me please reach out.

Job Title: Remote Recruiter 25 Hour Contract No Previous Experience Required Company: Forland Properties Limited Location: Remote (UK based applicants preferred) Contract Type: Fixed Term (30 days) Hours: Minimum 25 hours per week | Monday to Friday 9am to 6pm Pay: £14.83 per hour (Overtime at 1.5x Saturday 1.5x Sunday 2x) Start Date: Immediate About Us Forland Properties Limited is a UK based Lettings company that helps landlords find their ideal tenants and supports tenants in finding the right home. We handle everything from property listings to viewings and legal compliance, making the process smooth, secure and stress free for everyone involved. As we grow, we are hiring Remote Recruiters to help us build our internal team quickly and professionally. This is a 30 day contract with immediate start and no previous experience required. Role Overview In this role, you will help recruit for various positions within our company including other recruiters, lettings agents, negotiators, portal agents and receptionists. You do not need prior recruitment experience. If you have great communication skills, are organised and eager to learn, we want to hear from you. We will provide full training, scripts and software to support your success. Key Responsibilities • Communicate with candidates through job portals email or text message • Schedule and carry out phone interviews using company provided scripts • Evaluate candidates based on set criteria and record key notes and ratings • Follow up with candidates to inform them if they have been successful or not • Forward candidate details to the relevant departments within the company • Keep well organised records of all interviews and assessments What We Are Looking For We encourage anyone who believes they have the right qualities to apply. Ideal candidates will be: • Confident communicators with a professional and friendly phone manner • Organised and able to manage tasks independently • Quick learners who are comfortable using basic computer software • Motivated self starters who can work well in a remote role • Respectful and clear in both written and spoken communication Again, no previous experience is required — we are looking for the right attitude and attributes. What You Need • A desktop or laptop and a mobile phone • A reliable internet connection • Availability to work during the specified hours • Willingness to start immediately and complete the 30 day contract We will provide access to company systems, switchboards and training materials. Pay and Benefits • Minimum 25 hours of paid work each week • £14.83 per hour • Time and a half for any overtime or Saturday hours • Double pay on Sundays • Paid training and all scripts and tools provided • Potential for longer term opportunities based on performance Working Hours • Core hours: Monday to Friday 9am to 6pm • Occasionally working past 6pm or on weekends may be required How to Apply Follow the application process if you feel you are the right fit for this role!

About the job Citadines Islington Square London is seeking a confident part time Night Receptionist to become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am. Please note this position is part time, 16 hours a week. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city. As Night Receptionist, you will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Night Receptionist, we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Communication, Time Management, Customer Focus, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Problemm Solving, Team Work £11306.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Duties and Responsibilities: · Oversees the smooth running office operation and help the office to achieve outstanding service to the clients. · Manage the on boarding process for new clients, ensuring a seamless transition and service confirmation. · Organize and schedule meetings, appointments, and travel arrangements for consultants. · Track project timelines and deliverables for e-commerce setups, ad campaigns, etc. · Prepare reports, presentations, and documentation for consultancy projects. · Ensure smooth communication between teams and external partners. · Foster a positive office culture that encourages teamwork and open communication. · Coordinate with the finance team for payroll, vendor payments, and budget monitoring. · Compile reports (Google Analytics, Facebook Ads, Amazon Seller Central) for review. · Maintain organized digital filing systems (Google Drive, Dropbox, SharePoint). · Ensure compliance with company policies, industry regulations, and health and safety standards. · Maintain office supplies, equipment, and facilities. · Assist in basic bookkeeping, invoicing, and expense tracking. · Manage new inquiries to client onboarding and service confirmation. · Recruit, On-board tasks and train new administrative staffs. · Assist in business development activities (e.g., organizing seminars, client meetings). · Act as a liaison between staff and senior management. · Implement and improve office policies to enhance productivity. · Work closely with management to streamline processes for business growth. ** Skills, Qualifications/Experience** · Strong organizational & multitasking abilities · Proficiency in MS Office & office management software · Excellent communication & interpersonal skills · Problem-solving & decision-making capabilities · Knowledge of basic accounting & HR practices

We’re growing and looking for an Operations Assistant to support our daily property management tasks and coordinate with tenants, landlords, and contractors. Key Responsibilities: Day-to-day management of tenant and landlord queries Coordinate maintenance with our manager Support check-ins, check-outs, and complaint resolution Draft tenancy documents and legal letters Help improve internal systems and workflows Schedule viewings & assist in tenant referencing Report and data management Act as main point of contact for all parties involved Skills & Profile: Excellent written and verbal communication Strong problem-solving skills Detail-oriented and well-organized Comfortable multitasking Confident using Office, Google Drive, and Trello or CRMs Experience in lettings or customer service is a bonus, but not required Hands-on, proactive, and team-oriented Fluent in English & Spanish are a must Why Join Us? We’re a lettings agency with a friendly, fast-paced environment, focused on delivering quality and efficiency. You'll grow with us while making a real difference in our team and clients lives

Monday to Friday & Saturday – with 1 day off during the week to compensate. Full Time - 10:00 – 18:00 and Saturday 11:00 – 17:00 Salary: £22,500 - £25,000 Depending on Experience This is a full time, fully office-based role We are seeking an experienced, reliable and organised Administration Assistant to join our busy, fast paced growing team, if you think this could be you then we would love to hear from you! What you will be doing!? You will play a crucial role in ensuring the smooth operation of all administrative tasks related to client tenancy, dealing with a high volume of details and checks in a detail oriented and fast paced environment. The main aspect of the role will be to conduct various checks on potential tenancy clients from thorough and accurate reference checks to documentation and status checks, in compliance with company policies and procedures. Communicate with clients providing them with necessary information and confirming bookings or rejecting requests when required. Review and process a large volume of client tenancy booking requests quickly and accurately with adherence to department and company requirements and guidelines. Conduct various checks on potential tenancy clients from thorough and accurate reference checks to documentation and status checks, in compliance with company policies and procedures. Communicate with clients providing them with necessary information and confirming bookings or rejecting requests when required. Informing the relevant department and relevant managers of any issues, discrepancies, additional requirements and tenancy rejections. Ensuring the correct rent, dates and holding deposits money has been collected and documented and all checks done with relevant departments and teams and departments informed. Maintain a large number of up-to-date records; reference checks, bookings, holding deposits. Ensuring property keys are available and accounted for; issue property keys to tenants in preparation and on confirmation of start of contract date and room key codes correctly updated in the system. Assist in resolving customer inquiries and concerns related to administrative tasks. Collaborate with other team members to ensure effective coordination and communication within the company, ensuring that all required departments are updated and aware of client information. Contribute to the continuous improvement of administrative processes, suggesting innovative ideas and implementing best practices. Uphold confidentiality and maintain a high level of professionalism in handling sensitive information. Be able to quickly respond to issues, queries and enquiries pre-empting any issue areas. Other property administration tasks in line with company requirements as and when they arise. Do you have the following attributes? You have worked in a similar industry preferably and have proven experience in an administrative role. Great command of English written/oral, a good communicator with colleagues and other stakeholders. Work with minimal supervision and with a proactive and positive attitude. Have good knowledge of Word, Excel, calculations, with strong attention to detail and accuracy. Have great organisational and time management skills, ability to priorities and be flexible Are reliable and be able to adapt to changing priorities and deadlines. We offer our employee the following benefits: Fresh fruit available each day Regular paid for eye sight test Staff Benefits-Discounts scheme app Company closure for Christmas to New Year Additional annual leave and SSP top up pay accrual with length of service 1 day off on your birthday 1 wellness day off per year

Job Title: Secretary – Property Management Office We are looking for a proactive and organized Secretary to support our busy property management team. This role involves general administrative duties as well as key responsibilities related to tenancy management, including renewals, rent reviews, and legal notices. Key Responsibilities: Handle phone and email communications with tenants, landlords, and contractors Help with schedule property inspections, maintenance, and appointments Prepare and manage tenancy renewal documents and rent review letters Maintain accurate and up-to-date tenant records and lease agreements Draft and serve legal notices, including eviction notices, in coordination with management Support the property managers with administrative and legal paperwork General office duties: filing, scanning, ordering supplies, and document preparation Requirements: Strong administrative and communication skills Familiarity with tenancy agreements, rent reviews, and eviction processes Proficiency in Microsoft Office and general office systems Ability to handle sensitive tenant matters professionally and confidentially Previous experience in property management or a similar role preferred