Technical Support Engineer

Information Technology

30 August 202449 views

Job Overview
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support to our internal users, ensuring smooth operations of our IT systems.
Duties

  • Provide technical support to end-users on various IT issues
  • Manage and maintain Active Directory accounts
  • Troubleshoot hardware and software problems
  • Assist with network configurations and troubleshooting
  • Utilise Jira and Remedy for issue tracking and resolution
  • Analyse and resolve technical issues promptly
  • Support Windows Server environments
  • Assist in maintaining computer hardware and software inventory
    Qualifications
  • Proficiency in technical support and troubleshooting
  • Knowledge of computer networking, TCP/IP, and operating systems
  • Experience with Active Directory management
  • Familiarity with Jira and Remedy for issue-tracking
  • Ability to analyze and resolve IT problems efficiently
    Job Type: Full-time
    Pay: £27,560.00-£32,750.00 per year
    Education:
    A-Level or equivalent (preferred)
    Experience:
    Technical support: 1 year (preferred)
    Customer service: 1 year (preferred)
    Work Location: Hybrid remote
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday-Friday, 9-5
  • Salary
    £27,560 – £32,750 yearly
  • Starting time
    Immediate start!

pin icon2 Friar Street, RG1 1DB, Reading

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