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We are seeking a detail-oriented and commercially minded CRM Executive to support the development and execution of CRM strategies. The role will focus on driving customer acquisition, retention, engagement, and lifetime value through targeted CRM campaigns across email, SMS, and loyalty initiatives. Working within a family-centric, gifting focused and personalised brand, the successful candidate will help deliver highly personalised and premium customer experiences that reflect brand values while supporting revenue growth. CRM Campaign Execution • Plan, build, and deploy multi-channel CRM campaigns including email, SMS, and automated customer journeys., • Own campaign briefing, asset coordination, and scheduling., • Support campaign calendar planning aligned with product launches, seasonal events, and promotional activity., • Segment customer databases to deliver targeted and personalised communications., • Ensure campaigns reflect brand tone, visual standards, and luxury positioning. Customer Lifecycle Management • Assist in developing lifecycle marketing programmes including welcome, retention, re-engagement, and VIP customer journeys., • Identify opportunities to improve customer experience across the full purchase lifecycle., • Support the launch of our new loyalty programme., • Data & Performance Analysis, • Monitor and report on campaign performance including YOY click rates, conversion, revenue, and customer engagement metrics., • Conduct A/B testing to optimise campaign performance, • Provide insights and recommendations to improve CRM effectiveness and customer retention. Database Management • Maintain CRM database health, ensuring data accuracy, compliance, and segmentation best practice., • Support data capture initiatives., • Work closely with internal teams to enhance customer data collection and enrichment. Cross-Functional Collaboration • Work with Ecommerce, Creative/Brand, Social and Ads teams to ensure cohesive customer communications. Skills & Experience Required Essential • 1–3 years’ experience in a CRM/email marketing., • Experience using CRM or ESP platforms (klaviyo is preferred)., • Strong understanding of customer segmentation and lifecycle marketing., • Analytical mindset with ability to interpret data and generate insights., • High attention to detail and strong organisational skills., • Excellent written communication skills. Desirable • Experience within luxury, jewellery, fashion, or premium retail brands., • Familiarity with loyalty programmes., • Key Performance Indicators (KPIs), • Email/SMS engagement metrics

🚀 Head of Product 📍 Manchester (NQ Hybrid - 3 days/week in office) 🤝 £competitive + 15% Bonus This is a rare, greenfield opportunity to define and build a critical new function within one of the UK's fastest-growing ecommerce brands. We are seeking an experienced and strategic Head of Product to lead the development, optimisation, and performance of their website and future digital platforms. Step into a role with a clean slate, where you'll own the web product vision and shape the roadmap from the ground up. Your expertise will directly influence our customer engagement, lead generation, and conversion. You'll be the strategic architect and hands-on leader for a best-in-class user experience, hyper-focused on our complex products, personalisation, and seamless customer journeys. This isn't about incremental tweaks; it's about pioneering what's next in e-commerce for a founder-led business with a "let's make it happen" attitude! What You'll Be Driving: ✨ Strategic Vision & Ownership: Develop and implement the overall website strategy and own the web development roadmap, aligning with ambitious business objective. 🛒 User Experience Obsession: Drive continuous optimisation of UX/UI, customer journeys, and site performance, especially for our complex, personalised jewellery products. 🤝 Team & Agency Leadership: Lead, mentor, and empower a 5-person web product team (including offshore), oversee website design/dev, and manage external agencies for high-quality project delivery. 📈 Performance & Growth: Leverage SEO, analytics (GA4), and trading insights to drive user engagement, lead generation, and conversion, directly contributing to our ambitious revenue targets. ⚙️ Process & Innovation: Establish efficient processes, manage technical backlogs, and ensure a seamless technical experience, embracing the agility of a startup/scale-up culture. What We Value: 🌟 Brand-Side Product Leadership: Proven experience in a senior Product role within an eCommerce and customer centric brand. 🎁 Complex Product & CX Expertise: Deep understanding and passion for optimising user journeys with highly personalised or variant-rich product offerings (e.g., jewellery, gifting). 🛠️ Shopify / Technical Acumen: Strong experience with Shopify (or similar e-commerce platforms) and the ability to work effectively with internal developers and external agencies. 📊 Strategic & Growth Mindset: A track record of developing and executing web product strategies that deliver significant commercial growth, with strong UX/UI, SEO, analytics, and project management skills. 👥 Team & Cross-Functional Collaboration: Experience building, leading, and mentoring teams, with exceptional collaboration skills across marketing, trading, and design. If you're ready to make an unparalleled impact in a high-growth, founder-led environment where innovation is celebrated, and every idea counts, then we want to hear from you!

We’ve teamed up with the fastest-growing jewellery brand in the UK, Abbott Lyon, who are now in the market to secure a Copywriter. As a Copywriter at Abbott Lyon, you will be responsible for creating engaging, brand-aligned copy that resonates with our target audience across various marketing chan

The Brand Manager will lead the day-to-day brand building and execution for Abbott Lyon Man, working closely with the Brand Director and wider marketing team. This role sits within a structured, high-performing Brand function, with support across content, influencer, social, performance marketing, a

A leading recruitment firm is seeking a Brand Manager for a vibrant jewellery brand's new sub-brand, Abbott Lyon Man.