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mOm is a multi-award winning, early stage medical devices company that holds onto strong values of community, pioneering spirit and a patient-centric approach. By constantly questioning conventional wisdom, the team are working on introducing a range of products in healthcare, the first of which is the mOm Incubator. We aim to achieve this while ensuring a focus on continual quality improvement and customer satisfaction. mOm is supported by prolific industry professionals and investors, including Cross Border Impact Ventures, a North American based fund focussed on children’s and women’s health. Our mission is to give every child the best start in life through smarter healthcare technology. This role offers the opportunity to make your mark as a key member of the mOm team. It is a great chance to join a company that really cares for its people and invests in their professional development and success. If you value high standards, an open working environment and taking the lead on your own projects within an energetic environment, join mOm! Purpose of the role: As a Company Assistant you will help with the general day-to-day administration tasks such as answering the phone and managing enquiries in addition to assisting senior management organise events and meetings. In addition, you will provide customer service support and assistance to senior management performing administrative tasks related to quality assurance and clinical affairs. Duties and responsibilities: • General office administration, • Social Media channels development / diary management / content development, • Answering and responding to telephone and email/website queries, • Supporting the CEO with diary, email and time management, • Supporting other members of the team with day to day activities as required, • Managing customer files, • Arranging courier collections and deliveries, • Booking travel and accommodation for the teams, • Prospect research and contact mapping for sales team.(clinical/operational/education/c-suite), • PR support and coordination, • Marketing material management (print ordering / proof reading / quality checking / stock management), • Congress bookings/organising, • All commercial dept. logistics (demonstrations / purchase deliveries / congresses), • Taking meeting minutes, proofreading documents and tidying presentations, • Following up on actions, • Organising arrangements for attending exhibitions and ad hoc team outings, • Providing administrative support for quality assurance, clinical affairs and customer services., • Other tasks as required Key requirements: · Minimum of 12 months experience in similar role · Excellent telephone manner · Proficiency in Microsoft Office 365 · Good eye for detail Desirable · UK Driving license · Fluent in languages other than English Personal Characteristics: · Willingness to take responsibility and drive activities · Copes well with unexpected change, is flexible and calm under pressure · Versatility to work effectively, both independently and as part of a multi-disciplinary team · Confident with a positive and engaging communication style and can speak to a range of technical and non-technical audiences · Collaborates effectively and actively shares own knowledge · A self-starter who can manage their own time and workload and will volunteer to help other team members where possible · Ability to follow a quality management system · Eager to continually learn and improve · Be respectful of other views, opinions and contributions Don’t meet every single requirement? Don’t worry! At mOm we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You might be the right candidate for this role or other roles. If you feel you have the relevant experience and want to do something that will have a profound and positive impact on the world, please contact us at Competitive salary offered. For more information please contact us. We do not accept cold calls/emails from recruiters. Any CV’s sent to us by recruiters may be used by us and no renumeration will be given if the candidate