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Senior Service Engineer (Networking) Salary Banding £36,000 - £55,000 pa. (North East base - Hybrid working 3 days HQ based, 2 days home based) We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as your trusted IT partner. With over 20 years’ experience, we partner with companies across the public and private sector to deliver data center, cyber security, cloud, data and analytics, network services and managed services solutions. Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient. Our vision is a world in which technology makes lives easier, society fairer and our planet greener What we can offer you: · Hybrid/flexible working · Perkbox membership · 27 days annual leave plus bank holidays · 7% Company pension contribution scheme · Individual training & development plans · A friendly working environment Overview: The Senior Service Engineer (Network) is a critical technical role emphasising customer service, acting as a 3rd line support and guiding Service Engineers through complex technical issues and support calls. This position demands broad technology expertise, including responsibility for patch management to ensure system security and conducting technical deployments and system upgrades with minimal disruption. Key duties include detailed documentation and incident tracking using the Halo platform, alongside escalating unresolved issues to specialists or management. The role requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive operational stability. · Fault diagnosis and resolution, providing remote support when required. · Resolve customer queries thoroughly to ensure minimum chance of reoccurrence. · Meeting service level agreements and deadlines. · Delivering a high-quality customer experience with excellent communication and customer care. · Working effectively as part of the service team, often unsupervised. · Provide information required for customer reports. · Lead / support in customer meetings with either the SDM, Team Leader or the Account Manager. · Provide customer support documentation (Regularly review and keep up to date). · Regularly review customer infrastructure and suggest improvements. · Develop written work instructions that can be followed by colleagues when required. · Assist and advise colleagues and peers to share knowledge and experience in resolving technical issues. · Active participation in continuous improvement activities and any training required for the role. · Complete daily timesheets in line with company requirements. · Attend customer sites where necessary. · Have a flexible approach to shift working. Requirements · Professional certifications in networking such as CCNA/CCNP, Meraki CMNA/CMNO, or fortinet NSE are highly desirable. · Minimum of 3-5 years of experience in network engineering, with specific expertise in Meraki, Cisco, and Fortinet products. · Proven experience in managing complex networks in a multi-vendor environment. · Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). · Solid experience with network security practices, VPNs, and firewall configuration and management. · Excellent troubleshooting skills and the ability to resolve issues efficiently. · Ability to work independently as well as collaboratively in a team environment. · Strong communication and documentation skills. Please submit an up to date CV to if this position sounds of interest to you!

Manager – Talent, Learning & Internal Communications As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a c$2 billion dollar business with over 5,000 associates As part of our growth we are looking for a Talent, Learning & Internal Communications in Gateshead or Basingstoke where you will be a Key influential member of the global HR team. • Full time, permanent, • Competitive Industry package, plus generous Bonus scheme, • Modern offices and with an established product company KEY RESPONSIBILITIES: The Manager – Talent, Learning & Internal Communications and Culture will play a key role in shaping the employee experience across the organization. This role will design and deliver programs that attract, develop, engage, and retain talent while strengthening internal communication and driving a culture of collaboration, inclusion, and performance excellence. 1. Talent Management • Partner with business and HR leaders to identify talent priorities and build development plans for critical roles and successors., • Support the execution of talent review processes, succession planning, and career path frameworks., • Lead talent analytics and reporting to inform data-driven people decisions. 2. Learning & Development • Design and implement learning interventions that support leadership development, technical capability building, and functional excellence., • Oversee onboarding programs, ensuring a consistent and engaging new hire experience., • Manage learning platforms, vendor relationships, and evaluation of learning impact., • Facilitate learning sessions and contribute to the creation of blended learning content (virtual and in-person). 3. Internal Communications • Develop and execute the internal communication strategy aligned to organizational priorities and values., • Partner with leadership to craft messages for company-wide announcements, employee updates, and engagement campaigns., • Manage communication channels (Intranet, etc.) ensuring clear, timely, and consistent messaging., • Curate and promote employee stories that highlight purpose, collaboration, and impact. 4. Culture & Engagement • Drive employee engagement initiatives including surveys, focus groups, and action planning., • Partner with HR and business leaders to strengthen organizational culture and values through recognition, inclusion, and feedback mechanisms., • Lead execution of company-wide culture and engagement campaigns and events., • Track culture metrics and share insights to drive continuous improvement. Key Competencies & Skills • Strong stakeholder management and communication skills., • Creative and strategic thinking with the ability to connect culture, talent, and learning initiatives., • Data-driven approach to evaluating program effectiveness., • Excellent facilitation, storytelling, and content creation abilities., • Proficient in using HR tools, LMS, and communication platforms (SharePoint, MS Teams, etc.). Qualifications & Experience • Master’s or Bachelor’s degree in Human Resources, Organizational Development, Communications, or related field., • 6–10 years of experience in HR roles, preferably with exposure to talent management, L&D, and internal communications. We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.