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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Fantastic opportunity here for a Director level Architect to join a large, rapidly growing multi-disciplinary company operating in varied sectors, covering the South West Region THE COMPANY: The company in question are a large scale multi-disciplinary practice with approx.Architects, Technologists

Equity Partner – Architecture Practice | Oxford | Full Time | £68,000 + Profit ShareOur client is an award-winning architectural practice based in Oxford and Bicester, with a passion for good design and careful customer service.

Principal Designer - Award-Winning Architectural Practice Location: Berkshire Salary: £50,000 - £55,000 + Hybrid Working + Flexible Hours Are you an experienced Architect or Architectural Technologist looking to take your career in a new direction while staying firmly rooted in the ar

Test and Testability Architecture - Undergraduate Placement 2026. MBDA develop some of the world's highest performing weapon systems; but how do we ensure our products can be tested to ensure they are safe and fit for purpose? This is the challenge that Test and Testability Architecture are responsi

Associate Director Architecture.

Are you a senior HR transformation expert ready to lead global programmes and shape the future of job architecture?Join a high-growth SaaS company transforming how HR and Reward teams manage job architecture, compensation and skills data.

A leading recruitment firm is seeking an Architectural Technician to manage construction design for a major retail rollout.The ideal candidate will oversee external architects and ensure compliance with building regulations.Required qualifications include experience in retail construction and a stro

A leading consulting firm in London is seeking an Architecture Manager to drive client technology strategies and solutions. The ideal candidate will have a passion for technology, with expertise in enterprise architecture and cloud computing.

Provide guidance and support to establish, run and transition our clients’ Enterprise Architecture function to a modern Agile Architecture capability click apply for full job details. To lead the definition and delivery of our largest UK and European client’s architecture vision, as well as effe

An award-winning architecture practice in London is seeking a new Director and Partner to lead their studio's design and business strategy. The ideal candidate has a proven track record in London architecture, excellent client-facing skills, and ambition for long-term leadership.

Experience in both enterprise and solution architecture, translating strategy into deliverable target architectures and roadmaps, as well as designing and assuring solutions to achieve the strategy. Exceed client expectations by maximising business value through the delivery of effective and robust

You will lead the design and delivery of complex end-to-end architecture solutions, craft visionary roadmaps, and bring innovative perspectives to accelerate clients’ strategies. Design and implement end-to-end architecture solutions for major consumer markets clients. Consumer Markets technology

A global engineering consultancy is seeking a Principal Data Engineer to design and implement enterprise data architecture and deliver impactful AI solutions.

Director - Naval Architecture & Technical Investigation.

A leading recruitment firm is seeking a Principal Mobile Android Engineer to join their team in London.This role involves creating engineering solutions for customer challenges and leading technical assignments.Candidates should have significant experience in Android development, especially with Kot

A top UK design practice is seeking a Senior Associate / Project Director to lead high-profile aviation projects in the Middle East.Located in Central London, this role offers a hybrid working model with a competitive salary of £60,000 to £70,000.Ideal candidates should have 10 years of experience

A leading insurance company in London is seeking a Head of Business / Enterprise Architecture to drive strategic alignment within the organization.

Data Architecture and Management: Proficiency in data architecture design and management, especially for business intelligence, analytics, and data warehousing. Enterprise Architecture Expertise: Proven expertise in Enterprise Architecture principles, frameworks, and methodologies. Lead the Enterpri

Chair the Architecture Board: Lead and facilitate the Architecture Board, ensuring clear governance and coherence of architectural decisions—including data architecture—across the Technology function. Lead and Develop the Enterprise Architecture: Provide vision, direction, and leadership for the

A leading technology recruiting firm is seeking a Senior Principal Software Engineer in the United Kingdom.This role involves leading the design and development of software solutions in a SaaS environment, with a focus on architectural decisions and mentoring.Candidates should have extensive experie

This role involves owning the technical delivery, creating solution architectures, and leading agile teams.

We are collaborating with this organization to identify a highly skilled Head of Enterprise Solutions Architecture who will spearhead the design and execution of strategic architectural initiatives. The successful candidate will bring substantial experience in enterprise architecture and will play a

External Engagement Coordinator (Faculty of Arts, Design & Architecture). Based within the Faculty of Arts, Design & Architecture (ADA), this position supports the planning and delivery of dynamic engagement and partnership activities that elevate the Faculty’s public profile and foster meaningful

A leading global financial institution is seeking an experienced Lead Data Engineer to join their team in Greater London, UK.You will deliver end-to-end solutions for data pipelines and work with AWS cloud technologies.The ideal candidate will have over 5 years of experience in data engineering and

A leading technology firm in England is seeking a Data Architect (Manager) to provide SME guidance in data architecture.

We are seeking an experienced Data and AI Architecture Leader to lead our strategic data architecture initiatives across PIMCO's enterprise. You will play a key role in our strategic cloud migration initiative, helping transform our enterprise data architecture to a modern, cloud-native ecosystem. D

A leading tech consulting firm in the UK is seeking a Senior Domain Architect to join its eCommerce Practice.You will lead architectural decisions, develop large eCommerce sites, and work closely with clients.This role requires proven experience with WebSphere Commerce and excellent communication sk

SAP Enterprise Architecture, Technology & Platform. Director - SAP Enterprise Architecture, Technology & Platform.

We’re seeking a proven Director with pedigree in London architecture practices, bringing:. For the right person, this is a chance to flex both the left & right brain, bringing commercial acumen to your passion for architecture, and drive the strategy in the years to come. Architecture and Planning

A leading insurance provider in London is seeking a Head of Infrastructure Architecture to lead the architecture strategy and ensure cohesive standards across cloud, security, and infrastructure services. The ideal candidate will have extensive experience in cloud and infrastructure architecture, as

A leading architectural practice in Greater London is seeking a Junior Computational Designer to advance its parametric design capabilities.This role contributes to the development of digital workflows and collaborates with architects to optimize design processes.Ideal candidates will have a Master'

Experience delivering architecture projects from concept through to completion.

A global financial services company in Greater London seeks an experienced engineer to develop new API frameworks and build solutions using cutting-edge technologies like REST, gRPC, Istio, and Envoy.The ideal candidate will have a strong background in engineering, experience with scalable systems,

Manager Big Data Architecture (Professional Services). Proven leadership experience in managing and guiding consulting, delivery, or solution architecture teams, ensuring successful project execution and team development.

A proven track record of leading an Architecture function, in a multi‑business group or complex enterprise environment, ideally through a period of transformation or significant growth. Experience of leading an Architecture function in an environment where high rates of change are the norm, and wh

Directing the development of enterprise-wide strategic architecture and processes which ensure that the application of digital change is embedded in the management of the organisation. Supporting the management provision of digital consultancy services through senior architects and analysts within t

Architecture Acceleration & Transition: Provide guidance and support to establish, run and transition our clients’ Enterprise Architecture function by developing our Agile Architecture PoV and Architecture function in a Box. Lead definition and delivery of the client’s architecture vision, as we

Information Architecture Reviewer (Remote).

The ideal candidate will have at least 10 years of experience in Enterprise Architecture and a proven track record in Business Architecture design and leadership. A global insurance leader is seeking a Director of Business Architecture to lead a significant IT transformation across its functions.

Provide guidance and support to establish, run and transition our clients’ Enterprise Architecture function by developing our Agile Architecture PoV and Architecture function in a Box. Significant experience in software development lifecycle (SDLC) and demonstrate depth and breadth across the arch

Our insurance client is urgently looking for a Head of Business/Enterprise Architecture to join their team based in London on a permanent basis. Translate E2E processes into business and technology architecture. Head of Business/Enterprise Architecture.

This director-level role involves defining data architecture strategies, engaging stakeholders, and developing scalable solutions.

We’re looking for an experienced Chief Architect to join the Technology Team at Law Society, as their first Director of Technology Architecture and Engineering to provide leadership and set the strategic direction for the Law Society enterprise and solutions architecture. Director, Technology Arch

The successful candidate will lead three teams, providing technical leadership across the data and application teams, and will contribute significantly to target architecture. Focus on target architecture for the organisation.

Your role will involve defining the overall architecture and cloud strategy for major clients, driving enterprise modernization, and supporting the sales team in overcoming technical challenges. This position is ideal for someone with a strong background in data architecture and excellent communicat

A leading global consulting firm in the UK is seeking a Solution Architect to lead architecture activities for technology solutions. Responsibilities include overseeing integration and data architectures, conducting capability analysis, and leading ideation processes.

Head of Infrastructure Architecture at ZIGUP. This role directs the design and delivery of our group-wide infrastructure and security architecture, ensuring our platforms are scalable, secure, and future‑ready. To thrive, you will bring experience operating at enterprise scale, including multi‑b