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Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles

For this role, we are seeking an experienced SHEQ Advisor / Manager to embrace a modernised role of a SHEQ coach, focusing on supporting the operational teams through mentoring, coaching, training and advising to improve SHE performance, innovation, and promotion of positive SHEQ messages. Due to the critical nature of this role, they are aiming to appoint someone immediately as soon as the first week of December. This role would therefore suit someone who is immediately available and is keen to secure a new position before the new year. This is a blank canvas and an opportunity to put your stamp all over a regional contractor that will support you in delivering your objectives. The main purpose of the role is to support the company in the operation of company systems (ISO 9001 & ISO 14001) covering the effective management of quality, health, safety, and the environment. This includes managing and overseeing the company becoming ISO45001 accredited. You will also manage and oversee, including re-submission of all accreditations held by the business including ISO, Constructionline, CHAS and Trade Bodies Competency Accreditations such as Gas Safe, NFRC etc. This is a full-time role, predominantly office-based role with travel to sites as required, mainly across North London, Uxbridge and Ealing. You will still be required to carry out site inspections, these will not just review what is happening at the time of the inspection, but also consider future works and SHEQ issues to be resolved and improved upon. Health and Safety Manager (SHEQ) Skills & Qualifications: Relevant NEBOSH Certificate in Construction or equivalent qualification. Previous experience with ISO 9001, 45001 & 14001 is essential for this position. Previous experience with Constructionline, CHAS & Safe Contractor systems. High Level of IT literacy Must have strong interpersonal and communication skills Be able to work positively and collaboratively with the team. Carry out physical demonstrations, produce guidance, and teach awareness to promote continuous improvement. Be positive in your feedback and remain approachable as and when required for all. Ensure a 'No blame culture' with a can-do team mentality. Ability to interpret Legislation and Approved Code of Practices in an easy-to-read, follow and understandable format. Health and Safety Manager (SHEQ) Salary & Benefits: This is a permanent, full-time role for which you will receive a highly competitive salary, inclusive of a car allowance and travel expenses. If you're looking to join a modern, forward-thinking business; that believes the strengths, skills and personalities of its people are the keys to the group's success, please apply to learn more. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on 01474 850707. Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. TPBN1_UKTJ

We are seeking an exceptional Head of Risk Assurance to provide strategic leadership and oversight of our risk, assurance and insurance functions. This is a pivotal role, safeguarding our residents, assets and long-term financial sustainability through proactive, forward-looking and high-quality risk management. We have office locations in High Wybombe, Bucks and Letchworth, Hertfordshire, one of these will be your base location and you will be required to travel to the other site approximately every other week. The role is hybrid with at least two days per week in the office the other at home/remote. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role Acting as a trusted advisor to the Executive Team, Board and Audit & Risk Committee (ARC), you will drive the maturity of our risk culture, strengthen organisational resilience, and ensure our frameworks are embedded, effective and aligned to regulatory expectations and best practice. You will influence senior leaders across the business, shape strategic decision-making and ensure risks and controls are well understood, well managed and transparently reported. With responsibility for the Risk Assurance Officer, you will lead, develop and inspire a high-performing team, fostering a culture of excellence, collaboration and continuous improvement. This is a rare opportunity for an experienced risk leader to make a significant impact across a complex, values-driven organisation. Key Responsibilities: Risk Management Lead and continuously evolve an agile, fit-for-purpose risk management framework aligned with organisational objectives and risk appetite. Embed a confident and proactive risk culture through training, coaching and integrated decision-making. Oversee the Controls Risk Self-Assessment (CRSA) process, ensuring robust evaluation of internal controls. Produce clear, insightful and forward-looking risk reporting for the Executive Team, Group Board, ARC and governance forums. Present high-quality papers, provide expert advice and respond to queries with confidence and clarity. Maintain high-quality risk registers and optimise use of risk management systems. Stay alert to emerging risks, regulatory changes and sector trends to ensure organisational resilience. Internal Audit Lead the relationship with outsourced internal auditors, ensuring high-quality, value-for-money assurance. Recommend and maintain a risk-based annual audit plan aligned to organisational priorities. Oversee tracking, reporting and closure of audit actions, ensuring timely and sustainable remediation. Insurance Lead the organisations insurance strategy, ensuring comprehensive and cost-effective cover. Manage renewals, procurement and relationships with brokers, insurers and claims handlers. Monitor claims performance, analyse trends and drive improvements in risk mitigation and loss prevention. Business Continuity Own and strengthen the Business Continuity framework, ensuring plans are up to date and rigorously tested. Lead organisational learning following incidents and near-misses, embedding improvements and strengthening resilience. Leadership & Governance Provide strong, values-led leadership to the Risk Assurance team. Promote a culture of openness, innovation, accountability and high performance. Ensure compliance with policies, governance frameworks, financial regulations, health and safety and equality commitments. Lead relevant strategic projects and contribute to the wider vision and corporate objectives. About You You are an influential and strategic risk leader with the credibility, gravitas and relationship-building skills to work confidently at Executive and Board level. You bring a mature, modern approach to risk management and are committed to supporting a culture of excellence, transparency and continuous improvement. What Were Looking For Must haves: Senior leadership of risk management and assurance within complex, regulated environments. Proven ability to shape and embed a proactive, mature risk culture organisation-wide. Strong track record managing internal audit services and delivering risk-based audit plans. Experience leading business continuity, resilience and incident response. Demonstrable success building and developing high-performing teams. Extensive experience preparing and presenting high-quality reports to Boards and Committees. Knowledge & Qualifications: Relevant professional qualification in risk, assurance, governance or related discipline. Active membership of a recognised professional body (IRM, IIA, PIIA/CMIIA or equivalent). Skills & Attributes: Strategic thinker with excellent judgement and the ability to influence at senior levels. Strong analytical, problem-solving and critical-thinking skills. Highly organised, decisive and outcomes-focused. Skilled in negotiation, networking and building constructive relationships. High integrity, independent mindset and professional scepticism. Strong presentation and reporting skills, with proficiency in Microsoft Office. Nice to haves: Understanding of social housing regulation and legislation. Experience in insurance management. Why Join Us? This is a high-impact leadership role where your expertise will directly influence strategic decisions, organisational resilience and the experience of the residents we serve. You will join a supportive, forward-thinking organisation committed to continuous improvement, high standards of governance and the professional development of its people. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. Salary package of £87k p/a(includes 01 April 2026 increase) 30 days holiday upon starting, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours & Additional Pay Standard hours are 37 p/w 9am to 5.30pm Monday to Thursday and 9am to 5pm on Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: Tuesday 17 March 2026 We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate. TPBN1_UKTJ

Were excited to announce a newly created role for an Estates Operations Manager, initially on a 12-month fixed-term contract. This position is based between our High Wycombe and Chesham Office + includes travelling to properties across our operating area. (Where we work - Paradigm Housing) Salary : £52,538 + Excellent Benefits. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role/team Were excited to announce a newly created role for an Estates Operations Manager, initially on a 12-month fixed-term contract. This position is based between our High Wycombe and Chesham Office + includes travelling to properties across our operating area. (Where we work - Paradigm Housing) Youll be responsible for mobilising a brand-new in-house team of 11 frontline technicians (8 Mobile Estate Technicians and 3 Cleaning Technicians). Youll organise, manage, coach and motivate the team to deliver a range of estate services including estate cleaning, bin room and bin cleaning, window cleaning, bulk waste removal and gutter clearance. This is a hands-on leadership role where youll set standards, monitor performance, drive improvements and ensure our communal areas are clean, safe and places residents are proud to live in. Youll work closely with colleagues across Property, Customer Services, Neighbourhoods, Health & Safety and external partners to deliver a high quality, customer-focused service. This position is a fantastic opportunity to make an impact in a role that is central to the success of our Estates Services team. Working within a Property directorate of around 200 professionals, youll find plenty of support, expertise, and potential for development. Key Responsibilities Line manage frontline estate staff, including performance, conduct, attendance and monthly 1:1 supervision Deliver induction training, coaching and ongoing development to ensure high standards and safe working practices Create, maintain and review schedules of work, monitoring progress and ensuring timely delivery Inspect estates post-works, recording standards and taking corrective action where required Manage sickness absence in line with SettleParadigm procedures Ensure staff complete accurate records (attendance, work activity, job completion, accident reports) Monitor and record checks for vehicles, equipment, PPE, phone usage and stock levels Investigate accidents and incidents, preparing reports and recommending preventative actions Work collaboratively with Estate Services, Neighbourhoods and other teams to resolve estate issues Respond to and problem-solve issues affecting estate safety, function and maintenance Maintain equipment logs and ensure items are serviced and safe to use Identify and support estate improvement projects, including funding opportunities Communicate regularly with residents, resolving issues and keeping them informed Manage storage areas for removed items, ensuring correct logging, labelling and disposal Maintain accurate records to meet statutory and service reporting requirements What Were Looking For Must haves: Experience supervising, monitoring and directing technicians to ensure safe and compliant service delivery Experience delivering induction training, coaching and motivating teams Experience mobilising new teams or services Strong knowledge of health & safety legislation (including COSHH) IOSH Managing Safely qualification (or equivalent) Ability to problem-solve with a proactive, can-do attitude Strong organisational skills with the ability to manage competing priorities Effective communication and negotiation skills, including in challenging situations Ability to monitor stock, equipment and materials Good IT skills, including Excel and report writing Valid manual driving licence for a mobile role Nice to haves: Minimum 5 years experience managing soft services teams Experience handling customer queries and complaints Knowledge of the social housing sector and/or estate services Knowledge of building safety, hazard identification and environmental legislation NEBOSH General or Environmental Certificate, BICS licence For added brilliance: Calm under pressure, emotionally resilient and solutions-focused Passionate about delivering excellent customer service Able to inspire, motivate and build a high-performing team Commitment to continuous improvement and value for money Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. Annual salary: £52,538 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave: Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: 30+ qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours Hours: 37 hours per week, Monday Friday Monday Thursday: 08:00 16:30 Friday: 08:00 16:00 This is a mobile role requiring travel across our operating area, due to this the successful applicant will need to have a full driving licence (clean licence preferable). Hybrid working, 3 days per week in the office/ travelling around our Neighbourhoods/Estates, 2 days per week working from home. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 16/03/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate. TPBN1_UKTJ

Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role/team Following our merger and recent property acquisition weve just added three brilliant new colleagues to our Kitchen & Bathroom Installation Team, and were now looking for one final person to join them and complete the line-up. As part of our Direct Labour Operation (DLO), youll be responsible for completing full kitchen installations in residents homes, ensuring all work is carried out to the highest standards. Youll work closely with residents, providing excellent customer service while delivering safe, professional, and high-quality installations. As a member of our DLO, you'll receive a fully equipped hybrid van and fuel card for business use (insurance and servicing covered). Key Responsibilities: Install kitchen units and worktops Carry out plumbing to sink base units Prepare floor and wall surfaces for installation Complete ceramic wall tiling, vinyl floor tiling, and decorating Ensure safe working practices and high-quality workmanship at all times Deliver excellent customer service in residents homes What Were Looking For Must haves: Relevant City & Guilds Part 1 & 2, NVQ2, or equivalent experience Apprentice trained or extensive experience in kitchen fitting Experience with complete kitchen installations, including units, worktops, tiling, flooring, and accessories Strong commitment to safety and customer service Full manual driving licence. Nice to haves: A proactive approach to problem-solving Pride in delivering work that makes homes more comfortable and welcoming Experience in social housing/local authority. Clean driving licence. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £39,968 per annum Fully equipped hybrid van for business use (insurance and servicing covered 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection And thats just the beginning! Were also thrilled to provide: 30+ qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 19/03/2026 TPBN1_UKTJ

As a Rent Recovery Officer youll play a key role in managing rent collection and arrears recovery, providing support to tenants to maximise their income and sustain their tenancies. We have a Permanent role & an FTC contract role of 12 months - with the possibility of extension or permanency. We operate a hybrid model of working role, with our base location is High Wycombe, Bucks, where it's expected you'll attend 1-2 days per week with another day or two attending court or visiting tenants and the remainder at home/remote. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. We are seeking an organised and proactive individual with excellent communication and negotiation skills, who can handle challenging situations with professionalism and empathy. Rent Recovery Officers engage with a variety of internal teams and external agencies, balancing firm but fair enforcement with a commitment to excellent customer service. Key Responsibilities: Rent Collection: Deliver a responsive rent collection service using various contact methods, including phone, email, text, and in person visits. Income Maximisation: Support tenants in understanding and accessing benefits, including Housing Benefit and Universal Credit, while encouraging them to prioritise rent payments. Pre-Tenancy Support: Conduct affordability assessments for new tenants during pre-tenancy checks. Collaboration: Work closely with Local Authorities, DWP, Customer and Neighbourhood Officers, and support teams to ensure benefits are maximised and prevent homelessness. Court Action and Evictions: Serve notices for arrears, prepare court applications using Possession Claims Online (PCOL), attend court hearings, and manage the eviction process with bailiffs. Data Reporting: Regularly provide updates on arrears levels, trends, and progress towards KPIs. Compliance and Knowledge: Stay informed about changes to legislation and organisational policies regarding rent recovery and tenancy management. Must haves: Previous experience in the social housing sector. Understanding of DWP benefits (Housing Benefit, Universal Credit) and familiarity with tenancy legislation. Strong IT proficiency (Word, Excel, Outlook), numeracy, and written communication. Confident, assertive, and able to manage competing priorities effectively. A valid driving licence and regular access to a vehicle for business use as there is travel required, such as attendance at court hearings. Nice to haves: Experience attending court for rent arrears cases. Knowledge of housing tenures, including shared ownership and assured tenancies. Familiarity with county court protocols and tenancy legislation. For added brilliance: Housing experience in a similar role would be ideal and an understanding of a range of issues that tenant might face when in rent arrears, for example unemployment, addiction, Anti-Social Behaviour issues, bereavement, ill health. An understanding and compassionate approach with a view to resolution. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £39,042 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 03 March 2026 TPBN1_UKTJ

Multiskilled Carpentry Repairs Technician Deliver high-quality maintenance across multiple trades. Location: Chesham, High Wycombe + travel Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role/team Were looking for a skilled and adaptable Multiskilled Carpentry Repairs Technician to join our Property Services team. This mobile role covers our housing portfolio across Buckinghamshire, Bedfordshire, Hertfordshire, Cambridgeshire, Oxfordshire and surrounding counties. Youll carry out day-to-day repairs and maintenance to a high standard, with expertise in at least three trades, carpentry and plumbing being the primary focus. Youll work independently, ensuring first-time fixes wherever possible, and maintain excellent customer care throughout. Youll be based out of our Head Office in Wooburn Green for toolbox talks and briefings, and our Chesham depot for equipment, property packs and keys. Key Responsibilities: Complete maintenance tasks across multiple trades Ensure all work meets regulatory and safety standards Communicate effectively with tenants and colleagues Maintain van stock and use materials responsibly Manage documentation and update job records accurately Support apprentices or junior staff when required Participate in the out-of-hours on-call rota What Were Looking For Must haves: Relevant qualification (City & Guilds or NVQ) or equivalent experience Strong skills in carpentry and plumbing, plus additional trade experience Good understanding of building regulations and health & safety requirements Excellent communication and time management skills Full valid driving licence Commitment to delivering outstanding service to residents Nice to haves: Experience supporting apprentices or junior staff Familiarity with mobile working and digital job tracking For added brilliance: Confidence working independently across a mobile patch Passion for maintaining homes to the highest standards Experience working in social housing/local authority. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £39,968 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: 30+ qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 28/03/26 TPBN1_UKTJ

Customer Resolutions Co-ordinator (12-month FTC Maternity Cover) Location: Wooburn Green, High Wycombe. Hybrid working: 2 days in the office, 3 days from home Salary: £30,697 + Excellent Benefits Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the role Complaints are a gift, they help us understand where things go wrong, put things right and continually improve. As our Customer Resolutions Co-ordinator, youll play a key role in making sure every customer feels heard, respected and supported. This is a 12-month fixed-term contract covering maternity leave, offering a fantastic opportunity to gain experience in a fast-paced, customer-focused environment. Youll be the first point of contact for customers, acknowledging and logging their feedback, understanding the scope of their concerns and ensuring each case is allocated appropriately. Youll also manage low-level dissatisfaction and informal complaints directly, working with customers to resolve issues quickly and fairly. Alongside this, youll provide essential administrative support to the Customer Resolutions Team managing the mailbox, handling inbound calls, processing compensation claims, preparing Ombudsman packs and supporting customer satisfaction surveys. No two days are the same, and youll be part of a friendly, supportive team who work collaboratively to deliver great outcomes for customers. Key responsibilities Provide efficient administrative support to the Customer Resolutions Team Act as the first point of contact for customer queries via phone and email Manage the team mailbox and triage complaints appropriately Resolve low-level dissatisfaction and informal complaints directly with customers Process compensation claims in line with policy and timescales Compile weekly reports on complaints, MP enquiries and Housing Ombudsman investigations Prepare Ombudsman packs and support customer satisfaction surveys Respond professionally to correspondence from customers and stakeholders Provide feedback on service improvements to support value for money Assist with complaint analysis to identify themes and learning opportunities What were looking for Must haves Excellent written and verbal communication skills Ability to communicate and negotiate effectively with residents, partners, landlords and contractors Strong problem-solving skills and ability to investigate complaints using corporate systems Confidence in assessing situations, making decisions and concluding enquiries Ability to manage competing priorities in a fast-paced environment Strong IT skills including Word, Excel, PowerPoint and Outlook Ability to analyse and interpret data clearly and produce reports A proactive, creative approach to problem-solving and service improvement A positive influence on colleagues and stakeholders Nice to haves Previous experience working in a complaints environment For added brilliance Empathy, resilience and a genuine passion for delivering excellent customer service Ability to build strong relationships and champion continuous improvement Benefits Annual salary: £30,697 per annum + Excellent Benefits 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution Enhanced family-friendly leave Health cash plan claim up to £1,800 for everyday health costs Life cover and income protection Hybrid working, modern offices, free parking and EV charging 30+ qualified Mental Health First Aiders Car leasing via salary sacrifice (permanent colleagues) Funded training, qualifications and apprenticeships 3 paid volunteering days Peer-recognition rewards platform Paid professional subscription (one per year) Working hours 37 hours per week, Monday to Friday MondayThursday: 09:0017:30 Friday: 09:0017:00 Hybrid working: 2 days in the office, 3 days from home Contract type: 12-month fixed-term contract (maternity cover) And thats just the beginning! Were also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 15/03/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate. TPBN1_UKTJ

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