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Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB • Own the health, structure, and accuracy of the CMDB end-to-end, • Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and lifecycle rules, • Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset, • Spot gaps in CI coverage and drive improvements with the teams responsible, • Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions), • Manage data imports, transformations, and reconciliation from external sources, • Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies, • Build and maintain service maps that connect CIs to business, application, and technical services, • Document upstream and downstream dependencies to support incident impact analysis and change planning, • Act as the go-to subject matter expert for Change, Incident, and Problem Management teams, • Provide CI and relationship insights to support risk assessments and root cause investigations, • Ensure CMDB reflects all production changes, keeping CI lifecycle data current, • Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences, • Translate data insights into actionable recommendations that improve technology visibility and reduce risk, • Educate and influence stakeholders across the business on the value of accurate configuration data Essential • Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices, • Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB, • Practical knowledge of discovery tools, asset management systems, and configuration data sources, • Ability to interpret complex technical environments (servers, networks, cloud, applications) and model them logically, • Sharp analytical and troubleshooting skills with a strong eye for data quality, • Experience building out or maturing a CMDB within a growing or evolving tech organisation, • Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations, • Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python), • ITIL Foundation v3/v4 - minimum requirement, • ITIL Specialist or higher - advantageous, • You take pride in accurate, clean data - messy CMDBs keep you up at night, • You own your work and follow through without needing to be chased, • You can influence people and drive change without direct authority, • You approach problems methodically and think in systems Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. JBRP1_UKTJ

Solutions Architect - Defence & National Security Location: Stoke (Onsite - 5 days per week) Salary: £75,000 + benefits Clearance: UKSV clearance required (must be eligible) About the Role Sanderson Government & Defence is supporting a leading organisation delivering secure, mission-critical solutions into the Defence and National Security sectors. We're looking for an experienced Solutions Architect to design and deliver innovative, secure collaboration solutions tailored to highly sensitive environments. This is a key role working at the forefront of secure technology, helping clients tackle complex challenges across defence and intelligence domains. What You'll Be Doing Client Engagement & Consultation * Work closely with clients and internal stakeholders to understand business needs, technical challenges, and security requirements * Translate requirements into clear technical specifications and solution designs * Lead workshops, presentations, and technical demonstrations * Act as a trusted advisor on secure collaboration technologies and emerging threats Solution Design & Architecture * Design end-to-end solutions aligned with security standards and best practices * Produce architecture diagrams, technical documentation, and implementation plans * Support RFI/RFP responses with detailed technical proposals Technology Evaluation * Assess and select appropriate technologies, platforms, and tools * Evaluate security, compliance, scalability, and interoperability * Provide clear recommendations with supporting rationale Delivery & Implementation * Work with engineering, project teams, and vendors to ensure successful delivery * Provide technical oversight throughout the project lifecycle * Support issue resolution and ensure solutions meet client expectations Innovation & Leadership * Stay up to date with industry trends, emerging technologies, and security developments * Drive continuous improvement and innovation across solutions * Contribute to thought leadership and best practices * Mentor and support junior team members Key Skills & Experience * Proven experience as a Solutions Architect within Defence, National Security, or secure environments * Strong understanding of secure collaboration technologies (messaging, file sharing, video, IA) * Experience with enterprise architecture frameworks (e.g. TOGAF) * Strong cloud knowledge (AWS, Azure, or GCP) * Experience across networking, virtualisation, and cybersecurity tools * Excellent communication skills with the ability to engage both technical and non-technical stakeholders * Strong analytical and problem-solving capabilities Desirable * Relevant certifications (CISSP, TOGAF, CCSP, ITILv4) * Experience responding to RFIs/RFPs * Background in complex, multi-stakeholder environments What's on Offer * Salary of £75,000 plus a comprehensive benefits package * Opportunity to work on high-impact, mission-critical projects * Exposure to cutting-edge secure technologies * Collaborative, expert-led environment * Ongoing professional development and career progression Important Information Due to the nature of the work, candidates must hold UKSV clearance or be eligible to obtain it. If you're an experienced Solutions Architect looking to apply your expertise in a highly secure, purpose-driven environment, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ

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