Personal Banker
27 days ago
Manchester
JOB RESPONSIBILITYPERSONAL BANKER27,000LONDONPERMANANTFULL OFFICE-BASEDIdentifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal networkDelivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking servicesEstablishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalfIdentifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship buildingFosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hallTo support the branch's business development initiatives by promoting and attending business development and sales eventsTo process 'new acount's applications, including NRI, postal service and other miscellaneous service requestsPreparation of DCS for service requestsTo handle all postal service requestsTo prepare the AML Risk Matrix and checklists for account openingResponsible for logging and maintenance of the postal registerDesignated as cover for the alternate Personal Banker position as and when requiredResponsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bankResponsible for processing of RemittancesResponsible for the maintenance of AML format for Cash of more than £9000 on a daily basisResponsible for dispatching cheques for remittances.Responsible for providing cover for clerical staff as and when requiredUndertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.PERSON SPECIFICATIONIdentifies and develops opportunities; innovates and makes things happen.Self-driven and self-reliant - set aims and targets, and leads by example.Results-oriented.Self-assured and confident.Prior experience in a similar role would be advantageousTPBN1_UKTJ