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To provide friendly, efficient and professional service to all customers, ensuring an excellent dining experience from arrival to departure. Key Responsibilities Customer Service ● Welcome and greet customers in a friendly and professional manner. ● Escort customers to their tables and provide menus. ● Explain menu items, specials and promotions when required. ● Take accurate food and drink orders. ● Answer customer questions regarding ingredients, allergens and menu options. ● Provide attentive and polite table service. ● Check on customers during their meal to ensure they are satisfied. ● Handle customer requests and complaints professionally and report issues to the manager when necessary. Food & Drink Service ● Serve food and beverages promptly and correctly. ● Ensure dishes are presented correctly before serving. ● Check that orders are complete and accurate. ● Communicate effectively with the kitchen and bar team. ● Clear and reset tables efficiently. ● Follow the restaurant’s food safety and hygiene procedures. Payments ● Process customer bills accurately. Cleaning & Organisation ● Keep tables, chairs and front-of-house areas clean and tidy. ● Clean and restock service stations. ● Ensure menus and other customer materials are clean and presentable. ● Assist with opening and closing duties. ● Follow the restaurant’s cleaning schedule. Personal Qualities ● Friendly and approachable. ● Professional and well presented. ● Positive attitude. ● Team player. ● Responsible and dependable. ● Customer-focused. Working Requirements ● Flexible availability, including evenings, weekends and bank holidays where required. ● Ability to stand and work for extended periods. ● Ability to work efficiently during busy service periods.

BAR STAFF – WHELANS CROYDON Location: Whelans Croydon Position: Bar Staff Hours: Full-time and part-time opportunities available Pay: Competitive hourly rate, dependent on experience About the Role Whelans Croydon is looking for friendly, enthusiastic and reliable bar staff to join our team. You will help deliver excellent customer service while maintaining the high standards expected across A.K. Whelan Pubs. This is a fast-paced, customer-focused role suited to someone who enjoys working as part of a team and creating a welcoming atmosphere. Key Responsibilities • Provide friendly, efficient and professional customer service., • Prepare and serve drinks correctly and promptly., • Operate the till and handle cash and card payments accurately., • Maintain excellent cleanliness throughout the bar and customer areas., • Keep draught bridges, T-bars, fonts and cask ale pumps clean and presentable., • Replenish stock, fridges and bar supplies throughout each shift., • Follow Challenge 25 and all licensing requirements., • Support opening and closing procedures., • Follow company policies, health and safety procedures and responsible service standards., • Assist with live sport, entertainment and busy weekend trading., • Communicate stock shortages, maintenance issues or customer concerns promptly to management., • Work positively with colleagues to deliver a great customer experience. What We’re Looking For • A positive, friendly and professional attitude., • Excellent communication and customer-service skills., • Reliability, punctuality and a strong work ethic., • The ability to remain calm and efficient during busy periods., • Good attention to detail and pride in maintaining high standards., • Flexibility to work evenings, weekends and bank holidays., • Previous bar or hospitality experience is preferred, although training can be provided to the right candidate., • Applicants must be legally entitled to work in the UK and meet the legal age requirements for serving alcohol. What We Offer • A friendly and supportive working environment., • Full training and ongoing development., • Opportunities to progress within Whelans and the wider A.K. Whelan Pubs group., • Flexible full-time or part-time hours., • Competitive rates of pay., • The opportunity to work in a lively, community-focused venue. How to Apply Please submit your CV with a short introduction outlining your availability and any previous hospitality experience.

Are you passionate about pizza and looking to develop your skills in a busy Italian restaurant? Al Forno Wimbledon is looking for an enthusiastic and hardworking Junior Pizza Chef / Pizza Assistant to join our kitchen team. Previous pizza experience is an advantage, but it is not essential. We are happy to train the right person who is reliable, motivated and eager to learn. Key Responsibilities • Assist with pizza dough preparation, including mixing, proofing and portioning., • Prepare and add toppings according to our recipes and standards., • Learn to operate the pizza oven and ensure pizzas are cooked consistently., • Keep the pizza section clean, organised and ready for service., • Monitor ingredients and help maintain stock levels and freshness., • Support the Pizza Chef and wider kitchen team during busy services., • Assist with other kitchen preparation and duties when required., • Follow all food hygiene, health and safety procedures. What We're Looking For • Previous kitchen or pizza experience is a plus, but not essential., • A genuine interest in cooking and pizza making., • Willingness to learn and develop as a Pizza Chef., • Reliable, hardworking and able to stay organised during busy services., • Good communication skills and a positive team attitude., • Flexibility to work evenings, weekends and bank holidays. What We Offer • Full training and the opportunity to develop your pizza-making skills., • Career development opportunities within the restaurant., • A friendly and supportive working environment., • Competitive pay., • Staff benefits. Staff Perks • One staff meal per shift from the staff menu., • One soft drink and one hot drink per shift., • Staff discount on other menu items outside the staff meal. Al Forno Wimbledon Italian Restaurant · Wimbledon

CHEF – JOB DESCRIPTION Position: Chef Location: Pub / Hospitality Venue Hours: Full-Time / Part-Time Salary: Competitive – dependent on experience ROLE OVERVIEW We are looking for an enthusiastic, reliable and experienced Chef to join our team. The successful candidate will be responsible for delivering consistently high-quality food while maintaining excellent standards of food safety, cleanliness and kitchen organisation. This is a hands-on position suited to someone who takes pride in their food, works well in a busy pub environment and understands the importance of consistency, speed and presentation. KEY RESPONSIBILITIES • Prepare, cook and present food consistently to the required standard., • Ensure all dishes are produced according to agreed recipes, specifications and portion controls., • Maintain high standards of food presentation and quality., • Complete food preparation ahead of service and ensure the kitchen is fully prepared for each trading session., • Work efficiently during busy services while maintaining quality and standards., • Ensure all food is stored, labelled, dated and rotated correctly., • Follow FIFO stock rotation procedures., • Complete and maintain all required food safety, temperature and HACCP records., • Maintain excellent standards of kitchen cleanliness and hygiene., • Ensure equipment, preparation areas, fridges, freezers and storage areas are kept clean and organised., • Assist with deliveries, stock control and stock rotation., • Minimise food waste and help maintain appropriate food margins., • Report maintenance, equipment or food safety issues immediately., • Follow allergen procedures and ensure allergen information is understood and correctly communicated., • Comply with all company policies, health & safety requirements and food hygiene legislation., • Work closely with the General Manager and wider venue team., • Support other kitchen team members when required. WHAT WE’RE LOOKING FOR The ideal candidate will have: • Previous experience working as a Chef within a pub, restaurant or similar hospitality environment., • Strong food preparation and cooking skills., • Good understanding of food hygiene and kitchen safety., • Knowledge of allergens and cross-contamination controls., • Ability to work calmly and efficiently during busy services., • Good organisation and time-management skills., • A positive and professional attitude., • Reliability and excellent attendance., • Ability to work independently as well as part of a team., • Flexibility to work evenings, weekends and bank holidays. DESIRABLE • Level 2 Food Safety & Hygiene Certificate or above., • Previous experience within a high-volume pub kitchen., • Experience with stock management and food ordering., • Understanding of food GP, portion control and waste management. WHAT WE OFFER • Competitive rate of pay., • Full-time and part-time opportunities., • Flexible working hours., • Opportunities to progress within a growing pub group., • Supportive management team., • Training and development opportunities., • Staff benefits and discounts where applicable. OUR EXPECTATIONS We expect every member of our kitchen team to take ownership of quality, cleanliness, consistency and customer satisfaction. Every plate leaving the kitchen should represent the standards of the venue and give our customers a reason to return. If you’re passionate about food, enjoy working in a busy pub environment and want to be part of a growing hospitality business, we’d love to hear from you.