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Job Title: Assistant Operations Manager – BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader • If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders, • You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes, • You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people, • You will drive excellent quality ensuring good customer outcomes, • If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you’ll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You’ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We’ll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: • Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function, • Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making, • Maintaining an effective training and accreditation plan, • Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices, • Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We’re looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You’ll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You’ll also need: • Minimum 3 years’ experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role., • End to End Complaint handling experience, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints, • An understanding of our products, processes and relevant banking systems, • A background of working with risk and compliance

Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome? About Us As a Store Manager at our Merry Hill store you’ll contribute to leading that team. You’ll help to make the store a friendly place where customers can get expert advice and right products! We’re home to three incredible brands: Cotswold Outdoor (camping, hiking), Runners Need (running), and Snow+Rock (winter sports), and we stock some of the best outdoor names out there, from Patagonia, The North Face, and Rab to Garmin, Brooks, and Hoka, and much more. But we’re about more than just great gear. Alongside supporting adventurers, we’re also a destination for anyone who values style with substance. Many of our world-leading brands have become fashion icons in their own right, blending technical performance with contemporary design. Whether it’s premium outerwear for the city or high-performance kit for the mountains, our mission is to deliver exceptional products and service while promoting sustainability and a deeper connection to the outdoors. How will you make an impact? Our Store Managers drive the customer journey in our stores and deliver a memorable retail experience by: • Leading, motivating, and mentoring the store team to adopt a customer first approach, • Performing core retail operational procedures relating to inventory and stock, audits, and banking, • Presenting the store to a high standard in line with the brand visual merchandising guidelines, including implementing seasonal promotions and campaigns, • Communicating with our People and Product Development team to provide your team with opportunities for development and progression, • Demonstrating your understanding of KPI’s and performance metrics to analyse and improve your store’s performance, • Recruiting, training, and onboarding new colleagues with support from our People Resourcing team You’ll fit right in if… • You have experience running a store including budgeting and planning, operational activities, and visual merchandising, • You lead with a customer first approach and are happy to advise and help customers find the perfect product for their adventure, • You know how to build and develop a great team who share your passion for customer service and the outdoors, • You strive to continuously develop and improve yourself, the store, and your team What you’ll get from us We know that to lead well, you need to feel supported. As an Assistant Store Manager you’ll be trusted to make an impact and we’ll make sure you’re rewarded for it. Here’s what’s on offer: ✔ Competitive salary plus a yearly bonus of up to £4,395 ✔ 40-60% discount on top outdoor brands across our stores ✔ 33 days holiday with the option to buy more ✔ Ongoing training and development, including leadership support and expert sessions from leading brands ✔ Free, confidential wellbeing support whenever you need it ✔ Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform... ... But there's more, for a full list of what we offer check out our website – ___ Ready to take the next step in your retail career? Apply today and start your journey with us.

Assistant Relationship Manager | Boutique Accountancy Firm Location: Aldridge, West Midlands (Office-Based) Salary: £30,000 – £35,000 per annum Sector: Corporate Finance / Professional Services The Opportunity Are you a detail-oriented professional with a background in banking or financial services? Do you thrive in a fast-paced environment where precision is everything? Our established accountancy firm, that has over 40 offices are expanding its Corporate Finance team. We are looking for a Assistant Relationship Manager to act as the backbone of our transaction process. This isn’t just "data entry"—you will be pivotal in ensuring deals move from enquiry to completion without a hitch. The Role As a Deal Administrator, you will support our Partners and Managers by managing the administrative lifecycle of various financial transactions. Your day-to-day will involve: • Transaction Support: Managing deal documentation, ensuring all contracts and financial schedules are accurate and filed correctly., • Compliance & KYC: Conducting essential "Know Your Customer" and Anti-Money Laundering (AML) checks—where your banking background will truly shine., • Liaison: Acting as a key point of contact for clients, solicitors, and lenders to gather missing information and provide status updates., • Data Management: Maintaining our CRM and deal trackers with absolute precision., • Project Coordination: Assisting in the preparation of pitch decks and completion files. Who You Are We are looking for someone who is "process-obsessed" and understands the high stakes of financial transactions. • Experience: Previous experience within Banking (Corporate, Retail, or Credit) is highly desirable. Alternatively, experience in a similar role within legal or professional services., • Skillset: You are a Microsoft Excel whiz and have a natural knack for spotting errors that others miss., • Mindset: You are professional, discreet, and able to manage multiple deadlines without breaking a sweat., • Location: You are within a commutable distance of Aldridge.

We are seeking an Assistant Manager to join our Financial Advisory team in Birmingham. This role is firmly advisory-focused, supporting clients, lenders and stakeholders through periods of financial stress, underperformance and strategic change. The successful candidate will be ACA or ACCA qualified with experience in restructuring or financial advisory environments, and a strong interest in commercial problem‑solving, financial analysis and stakeholder advisory work. You will work closely with Directors and Partners on a range of advisory assignments, taking ownership of core workstreams and contributing meaningfully to client outcomes. Key Responsibilities • Deliver advisory support on restructuring and turnaround engagements, including:, • Short-term cashflow forecasting and liquidity analysis, • Accelerated M&A projects, • Financial modelling and scenario planning, • Business performance analysis and options reviews, • Support the preparation of independent business reviews (IBRs) and advisory reports for management teams, lenders and stakeholders, • Assist in developing practical, commercial restructuring solutions tailored to each client’s circumstances, • Act as a key day-to-day contact on assignments, building trusted relationships with clients, • Support meetings with management teams, lenders and advisors, clearly communicating financial insights and recommendations, • Work collaboratively with legal, banking and other professional stakeholders as part of advisory projects, • Manage workstreams effectively to ensure high-quality outputs are delivered on time, • Support business development activity, including proposals and pitch materials, • Contribute to internal projects, methodology development and knowledge sharing, • Maintain strong professional standards and compliance with internal and regulatory requirements Skills & Experience • ACA or ACCA qualified, • Experience within financial advisory, restructuring, turnaround or transaction-related environments, • Strong financial analysis capability, including cashflow forecasting and financial modelling, • Commercial mindset with the ability to translate financial data into clear, actionable insight, • Experience supporting IBRs, lender advisory or stressed/distressed businesses, • Exposure to restructuring situations within advisory, consulting or corporate finance teams, • Prior experience supervising or mentoring junior colleagues, • Exposure to formal insolvency processes is beneficial but not a prerequisite for this role. Why join us? As a broader PLC group, we’ve doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we’re looking for people who want to help us shape our future. We value applied intellect, curiosity and an entrepreneurial spirit and we’re committed to creating an inclusive environment where everyone can thrive. • Company pension, • Cycle to work scheme, • 23 days’ holiday (plus bank holidays), • Flexibility to buy and roll over holidays, • 24/7 Access to virtual GP + mental health support, • Internal and external professional qualifications support, • Enhanced maternity and paternity leave, • Employee discount scheme (Gym, Retailers etc), • Social events throughout the year, • Electric car salary sacrifice, • Free mortgage advice, • Health and Wellbeing programme, • Paid volunteer time

Team Assistant - Investment Banking Location: Birmingham Start Date: ASAP (subject to background checks - approx. 3-4 weeks) Working Hours: Monday to Friday, 9:00 AM - 5:00 PM (1-hour lunch break; flexibility required) Hours per Week: 40 Overview A leading global financial institution is seeking a highly organised and detail-oriented Team Assistant to provide comprehensive administrative support to a group of over 25 junior bankers (Analyst, Associate, and Junior VP level) in its Birmingham office. This is a fantastic opportunity for someone with administration or customer service experience looking to step into a corporate environment. Full training and ongoing support will be provided both remotely and on-site. You’ll be joining a friendly and supportive team of assistants and will gain exposure to a fast-paced, global investment banking environment. • Key ResponsibilitiesProvide diary management support to bankers (Associate level and above), • Schedule and coordinate internal and external meetings, conference calls, and video conferences across time zones, • Manage high volumes of incoming calls and emails, relaying messages efficiently and accurately, • Book meeting rooms and handle room logistics across multiple locations, • Coordinate travel arrangements including international flights, hotels, visas, and car bookings, • Prepare and process expense reports in line with company policy, • Assist with invoice processing and tracking, • Provide phone and holiday cover for fellow assistants when needed, • Support bankers with ad hoc admin requests, projects, and team initiatives, • Maintain a consistent and professional level of communication across all platforms (phone, email, Zoom, in-person), • Collaborate closely with other assistants to ensure seamless day-to-day support Candidate ProfileThis role is ideal for a proactive, approachable individual with a strong administrative foundation who thrives in a team environment and is comfortable with a high-volume, detail-heavy workload. Key Skills & Experience • Previous experience in admin, office support, customer service, or coordination roles, • Proficient in Microsoft Outlook, Word, and Excel, • Able to manage multiple time-sensitive tasks and competing priorities, • Excellent attention to detail and reliability, • Confident communicator with strong interpersonal skills, • Able to interact with stakeholders at all levels, internally and externally, • Calm under pressure and adaptable in a fast-paced, evolving environment, • Discreet and professional, with the ability to handle confidential information, • Proactive, solutions-focused mindset with a strong "can-do" attitude, • Comfortable working independently as well as part of a collaborative team What’s on Offer • Long-term potential: strong performers may be considered for permanent roles, • Full training and onboarding provided, • A professional, inclusive, and dynamic workplace with excellent team culture

6 Month Contract Hybrid - 2/3 days a week in the office. Are you a highly organised Executive Assistant who thrives in a fast-paced, data-driven environment? This is an opportunity to work closely with a COO at the heart of a growing financial services business, supporting both day-to-day operations and strategic initiatives. This isn’t just a diary management role—you’ll play a key part in reporting, transformation projects, and operational performance. The Role You’ll act as a trusted partner to the COO, ensuring everything runs smoothly while contributing to wider operational success. Key responsibilities include: • Full diary, travel, and expense management, • Preparing and maintaining high-quality reporting and presentations, • Working with Operations, Risk, and Finance teams to align reporting and performance tracking, • Supporting budget monitoring and operational performance insights, • Assisting with transformation and change initiatives across the business, • Coordinating actions from executive and committee meetings, • Supporting strategic operational projects and research, • Monitoring market and competitor activity, sharing key insights, • Providing additional support to senior leadership as needed Requirements • Experience within banking or financial services, • A confident communicator who can simplify complex information, • Strong attention to detail with excellent diary management, • Highly organised, with the ability to prioritise effectively, • Comfortable working with financial data and reporting, • Strong stakeholder management skills across all levels, • Proactive, self-motivated, and adaptable Apply now or message me directly for more details!

Manage purchase ledger, supplier queries, and reconciliations.Support daily banking, cash flow reporting, and unallocated cash resolution.Assist month-end, journals, accruals, and audit processes.Accounts Assistant (6-Month FTC) Birmingham (Hybrid)£26,000 – £28,000Immediate Start We’re working

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise.We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices

TEAM ASSISTANT Our client, a global investment bank, is currently seeking experienced and passionate Team Assistants to provide extensive administrative support to Associate and Junior VP-level bankers. This is a high-performance role working in a fast-paced team. This opportunity suits an ambitious candidate from a client-facing or administrative background who thrives working in a high-pressure and workload environment, and who enjoys a high-energy environment. TEAM ASSISTANT ROLE: Manage demanding and ever-changing diaries, scheduling meetings and conference calls across the UK and Europe and adapting swiftly to last-minute changes or priorities Provide high-quality administrative support to a team of approximately 20 investment banking professionals based in Birmingham, including Junior Vice Presidents, Managing Directors, and senior stakeholders Collaborate closely with the VP and MD Support Team, a group of Team Assistants, to ensure seamless coordination and consistency across all business support activities Coordinate both in-person and virtual meetings, ensuring all logistics, materials, and technology requirements are arranged and functioning effectively Arrange comprehensive domestic and international travel itineraries, covering flights, accommodation, ground transport, and visa applications when required Prepare detailed travel packs, including agendas, meeting documents, and logistical notes to support the VPs and Directors during trips Manage and process expenses accurately through internal systems, ensuring timely submission and adherence to company policy Maintain clear and organised records of financial transactions, approvals, and reimbursements for audit and reporting purposes Build and maintain strong working relationships with colleagues, clients, and business partners at all levels, both within Birmingham and across global offices Liaise confidently with senior-level stakeholders, demonstrating discretion, professionalism, and a strong understanding of the investment banking environment TEAM ASSISTANT ESSENTIALS: Minimum 12 months of experience in diary management Communicate clearly and professionally in person, on the phone, via Zoom and by email when liaising with colleagues and stakeholders at all levels Demonstrate the ability to manage multiple time-sensitive tasks and priorities, remaining organised and focused under pressure Work collaboratively as a supportive team player, maintaining a positive attitude and contributing to a cooperative working environment Show dependability and strong attention to detail, with the ability to multitask effectively and maintain high standards of accuracy Be confident using Microsoft Word, Excel and Outlook to a high standard, producing accurate and well-presented documents. Be willing, approachable and demonstrate a professional, can-do attitude in every aspect of their work Be adaptable and flexible, able to provide support across several teams as business needs evolve Use initiative and resourcefulness to solve problems and find practical solutions with minimal supervision Exercise discretion and sound judgment when handling confidential or sensitive business information Prior experience in the financial industry is preferred but not essential If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation

Are you someone who thrives on detail, enjoys structure, and wants to play a key role in keeping a finance function running smoothly? This growing professional services firm is looking for a proactive Cash & Banking Assistant to take ownership of daily banking activities and contribute to the integrity of financial reporting across the organisation. This is an excellent opportunity for someone with finance experience who wants to develop within a supportive, people‑focused environment where precision and continuous improvement are valued. As Cash & Banking Assistant, you'll be responsible for ensuring all incoming receipts are accurately recorded, reconciled and maintained. Working closely with the wider finance team, you'll help safeguard financial accuracy, support operational workflows and contribute to efficient daily cash management. Key Responsibilities Include: Downloading daily bank statements and accurately posting customer receipts into the accounting system. Preparing timely reconciliations between bank statements, the receipts cash book and the general ledger. Investigating discrepancies, resolving unidentified items and escalating issues where appropriate. Monitoring daily bank balances to prevent overdraft fees and ensure funds are optimised. Supporting billing processes in line with internal procedures. Assisting with general finance duties and taking on ad hoc tasks to support team operations. Skills & Experience Required Previous experience within a finance, cashier, cash & banking or accounts environment. Strong customer‑service mindset with the ability to collaborate effectively across teams. Excellent attention to detail with the ability to spot discrepancies quickly and accurately. High level of financial integrity and a conscientious approach to record‑keeping. Confident using Microsoft Windows‑based applications, including Excel. Benefits Permanent salary up to £27,500. A collaborative and inclusive culture where people are genuinely valued. Clear opportunities for development and career progression. A workplace that encourages new ideas, continuous improvement and personal growth. Flexible working options to help you balance professional and personal commitments

Assistant Director - Fund Management Homes England - National Housing Bank (NHB) £85,862 - £114,417 | Permanent | Hybrid (50/50) Location: Hybrid (Birmingham, Bristol, Leeds, Liverpool, London, Manchester, Newcastle, Northstowe) Homes England is launching the National Housing Bank, a new government-backed investment platform to accelerate housing delivery across England. The National Housing Bank is a new government-backed financial institution within Homes England. With £16bn in capital, it will unlock private investment, support regeneration and accelerate housing delivery across the UK. Joining now offers a rare opportunity to shape a major new national investment platform from the ground up. As Assistant Director - Fund Management, you will play a central leadership role in how the Bank governs, allocates and optimises its capital, ensuring billions of pounds are deployed strategically, efficiently and with maximum impact. The opportunity Responsibilities include: • Lead the design and implementation of NHB's capital governance, allocation methodology and portfolio optimisation. * Oversee Virtual Economic Capital usage, limits, monitoring and reporting to Executive and Board. * Drive portfolio‑wide analysis, including stress testing, scenario modelling and forward‑looking capital planning. * Produce high‑quality, decision‑focused reporting that informs strategy, risk appetite and capital deployment. * Build scalable fund‑management operating frameworks, controls and processes. * Provide senior leadership to the growing team, including future line management of the Head of Fund Management. * Collaborate closely with Loans, Equity, Guarantees, Finance, Risk (incl. Quant Modelling), Operations and Regional teams. * Represent Fund Management in cross‑NHB governance forums and champion continuous improvement. This is a rare chance to build a critical function from scratch within a national institution. Candidate profile You bring: • Significant senior experience in fund management, banking, investment or treasury functions. * Strong understanding of capital frameworks (Basel III/CRR), stress testing and capital forecasting. * Advanced financial modelling and portfolio reporting capability. * Proven ability to design, implement and optimise investment‑management processes and controls. * Strong leadership and experience developing senior specialists and high-performing teams. * Excellent communication, influencing and negotiation skills, including engagement at Executive and Board level. * A strategic mindset with the ability to build structure and clarity in a fast‑moving, ambiguous environment. Desirable backgrounds include: regulated investment environments, portfolio risk, capital management, structured finance, or public‑sector financial institutions. Why join? • Shape a national institution at a defining moment in its creation and growth. * High-impact work - directly influence how billions in government capital are deployed. * Competitive salary & benefits - including 33 days' annual leave, hybrid working and wellbeing support. * Career growth - lead a critical function in a collaborative, mission-driven organisation. This is a unique opportunity to shape the future of housing investment and deliver long-term impact for communities across England. Contact point for applicants Name : Ciara Lynn Email : Recruitment team Email : Closing date: 15th April 2026 Right to Work in the UK is required

RM Recruit are delighted to be partnering with a forward-thinking organisation based in Erdington in their search for a confident Purchase Ledger Assistant on a full-time, permanent basis. This is a fully office-based role, working Monday to Friday, and offers an excellent opportunity for an individual with strong attention to detail and a proactive approach to become a valued member of a supportive and collaborative finance team. Key Responsibilities: • Processing high volumes of supplier invoices accurately and in a timely manner, • Matching, batching, and coding invoices in line with company procedures, • Reconciling supplier statements and resolving any discrepancies, • Preparing and processing weekly and monthly payment runs, • Responding to supplier queries and maintaining strong working relationships, • Process credit card transactions, • Assist with cash and banking, • Maintaining accurate and up-to-date purchase ledger records, • Supporting the wider finance team with ad hoc duties as required Person Specification: • Previous experience in a purchase ledger or accounts payable role, • Strong attention to detail and high level of accuracy, • Good organisational and time management skills, • Confident communicator, both written and verbal, • Ability to work independently as well as part of a team, • Proficient in Microsoft Excel and finance systems, • A proactive and positive attitude If you are an experienced Purchase Ledger Assistant looking for your next challenge, we would love to hear from you