City of London
Store Manager Central London Flagship Boutique Premium Fashion | Full-Time The Opportunity An exciting opportunity has arisen for an experienced and commercially driven Store Manager to lead a high-profile flagship boutique in Central London. This role requires a strong leader with a passion for luxury retail, exceptional client experience, and the ability to drive both people and performance in a refined, design-led environment. You will take full ownership of the store’s commercial success, team development, and client engagement strategy, acting as a brand ambassador and ensuring the highest standards across all touchpoints. Key Responsibilities: Commercial Leadership & Performance • Take full accountability for delivering and exceeding store sales targets, KPIs, and profitability, • Analyse weekly and monthly performance, identifying opportunities to drive ATV, UPT, conversion, and client retention, • Implement strategic action plans to optimise trading, footfall conversion, and team productivity, • Lead by example on the shop floor, delivering an elevated and personalised client experience at all times, • Build and maintain a strong personal client book, nurturing long-term relationships with VIC and VIP clients, • Drive a culture of proactive clienteling, including outreach, appointment setting, and post-purchase follow-up, • Recruit, train, and develop a high-performing team, fostering a collaborative and service-led culture, • Conduct regular 1:1s, PDPs, and performance reviews, ensuring clear development pathways for all team members, • Lead daily briefs and weekly meetings focused on commercial priorities, product knowledge, and service excellence, • Ensure smooth day-to-day operations, including rota planning, payroll, stock management, and compliance, • Oversee stock control, deliveries, replenishment, and inventory accuracy to support commercial performance, • Maintain exceptional visual merchandising standards in line with brand guidelines, • Act as a true brand ambassador, embodying the brand’s aesthetic, values, and approach to modern luxury, • Maintain impeccable personal presentation and ensure the team reflects the same standards, • Create a welcoming and aspirational in-store environment that aligns with the brand’s identity About You • Proven experience as a Store Manager or strong Assistant Manager within premium or luxury retail, • Highly commercial with a strong understanding of KPIs and how to influence them through team and service, • Passionate about clienteling, with a track record of building and developing a loyal client base, • A natural leader who thrives on developing people and creating high-performing teams, • Hands-on, proactive, and confident operating in a fast-paced flagship environment, • Strong organisational and operational management skills, • A genuine interest in fashion, styling, and delivering a refined customer journey What’s on Offer • Competitive salary with performance-related incentives, • Opportunity to lead a key flagship location with high visibility, • A people-focused culture with genuine opportunities for progression, • Access to product and seasonal incentives