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£46,000 - £66,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. • Motivate and support your team, learning from our Company Values, • Confidently create an environment where every colleague can achieve their best work, • Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs, • Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks, • Make sure that excellent Customer Service is given to everyone who shops with us, • Experience leading and developing a team in an exciting, fast-paced environment, • Excellent time-management, delegation, and problem-solving skills, • A pride in offering unmatched support to your customers and your team through every shift, • Strong communication skills to tackle even the trickiest conversations, • The confidence to monitor, manage and improve your store’s key performance indicators, • 30-35 days holiday (pro rata), • A fully expensed company car or car allowance, • 10% in-store discount, • Contributory pension scheme, • Enhanced family leave, • Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

• £40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates), • Uncapped bonus scheme, including Overtime & Call-out rates, • Mobile role – Van, Tools & PPE provided, • Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00 Are you an experienced Commercial Vehicle Tyre Fitter looking for the next step in your career? If so, then look no further - apply today to the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme! Key duties include: • Fit/repair tyres including car, van, truck, agricultural, industrial and earthmover – roadside & in depot, • Provide an exceptional customer service experience, • Accurately complete all relevant paperwork and electronic job sheets. Halfords Commercial Fleet Services (HCFS) is the UK's largest Commercial Vehicle Tyre service provider. As part of the Halfords Group, HCFS was formed by acquiring three large entities: Lodge, McConechys, and Universal, alongside some previous independent tyre management services enabling us to offer nationwide coverage for our customers. Benefits Include: • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance Skills & Experience: • REACT Licence to work safely at the roadside, • Possess a full, current driving licence, • RTRT and/or LCTT licences or equivalent, • Minimum 1 year experience as a Commercial Tyre Technician or similar, • Willing and able to work with heavy machinery and equipment in an outdoor environment. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Sales Advisor Hours: 08:30 - 17:00, Monday - Friday Salary: £30,973.00 + 30% OTE Office based for the first 6 months with a view to moving to hybrid working depending on capability (3 office, 2 home). We're looking for ambitious, target-driven sales professionals to join our SME Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you'll be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0–49 employees) with a strong emphasis on outbound cold calling activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10–50 employees). What you'll need to succeed Essential • Experience in a sales environment, • Strong communication skills with the ability to sell, influence and build trust, • Confidence using CRM systems and digital tools, • A positive, coachable mindset with a willingness to learn Desirable • Proven track record of hitting or exceeding sales targets, • Experience in telesales or outbound sales environments What's in it for you? Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • 30% OTE Bonus, • Monday-Friday shift pattern, • Access to an online private GP 24/7 for you and your immediate family, • Market-leading paid carers leave with up to 2 weeks off, • Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay, • Discounted EE and BT products, including mobile and broadband, • Market-leading pension scheme: 5% from you and 10% from us, • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Regulatory Reporting Manager.As one of the fastest-growing building societies in the UK - with a proud heritage and bold ambitions for the future - it's easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step.To support our growth, we're looking for someone to join our Finance team to manage the regulatory reporting function by leading the end-to-end preparation, validation, and timely submission of statutory and prudential returns to governing bodies.The role is responsible for leading and developing the regulatory reporting team, driving high performance, accountability, and consistency in delivery. This is a role with variety, visibility and impact focusing on designing, executing, and maintaining robust control environments, ensuring audit readiness and eliminating operational or regulatory risks. Continuously interpreting evolving industry rules and driving the implementation of new reporting frameworks and automated tools across the business is key.Main responsibilities include:Regulatory Interpretation & Horizon Scanning - interpreting PRA, FCA and wider regulatory requirements impacting reporting obligations, including Prudential returns and wider statistical and regulatory submissions. Translating regulatory requirements into clear internal definitions, data requirements and reporting logic and methodologies. This includes maintaining horizon scanning of regulatory change.Regulatory Reporting Oversight and Delivery - overseeing the production and submission of regulatory returns across Prudential regulators (PRA/FCA) and wider bodies (e.g. HMRC, ONS)Data Governance, Taxonomy & Definitions - developing and maintaining a regulatory taxonomy / data dictionary, ensuring clear mapping between regulatory definitions and internal data and consistency across all regulatory returns (PRA, HMRC, ONS)Systems, Data & External Provider Oversight - being the SME for regulatory reporting systems and data architecture including working with external system providersFrameworks, Policies & Process Documentation - developing, maintaining and updating regulatory reporting policies, control frameworks and process documentation and proceduresControl Environment & Governance - establishing and maintaining a robust control framework for regulatory reporting, producing management information and supporting governance through relevant forums (e.g. Finance, ALCo, Risk Committees).Wider Finance & Prudential Support - supporting Finance and Treasury through analysis derived from regulatory reporting outputs and Inputs to capital, liquidity and balance sheet managementTeam Leadership & Management - providing overall leadership to the team setting clear objectives, expectations, and performance standards whilst supporting the development, coaching, and training of team membersWhat we're looking forStrong understanding of UK prudential regulatory frameworks (PRA/FCA).Experience in regulatory reporting within a bank, building society or audit environment.Proven ability to interpret complex regulatory requirements and apply them in practice.Strong analytical skills, including data validation and reconciliation.Experience working with finance, treasury or risk data.Strong control mindset and attention to detail.Previous managerial experience .Why join us?This is a brilliant opportunity for someone who's ready to take a step forward in their career. You'll join a supportive team, get exposure to different parts of the business, and play a part in driving meaningful change. If you're ambitious, values-driven, and excited to grow - we'd love to hear from you.What you'll get in return:Up to £70,000 (depending on skills and experience)Intelligent working - split your time between home and our Brierley Hill office;30 days' holiday + bank holidays + 'Moments that Matter' days (birthdays, weddings, getting your house keys, welcoming a grandchild - the moments that count)Up to 8% pension contributionLife assurance at 4× salaryFull Private Medical Insurance for you and your familyA healthcare plan for everyday essentials like dental and opticalAccess to our Salary Sacrifice schemes: Cycle to Work and Electric Car schemesDiversity, Equality and InclusionWe're building a culture where everyone feels respected, supported and valued. Diversity isn't a tick-box for us - it's a strength we actively champion. Whoever you are, and whatever makes you you , you'll be welcomed here and encouraged to thrive.And there's more…We're a Certified B Corp and officially a Great Place to Work in the UK - and for good reason. Head over to our careers page to discover what life is like at The Dudley: who we are, what drives us, and why joining us could be the best move you make next.TPBN1_UKTJ

About the roleAre you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.ResponsibilitiesLead and motivate your team to consistently provide outstanding customer serviceManage all branch operations, including meeting sales targets and driving business growthOversee staff training, coaching and performance managementEnsure every customer receives expert advice and the highest quality of careOversee stock management, compliance, and day-to-day branch efficiencySupport and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellenceEngage with the local community to promote the branch and build strong customer relationshipsMaintain compliance with Company policies, health and safety standards and regulatory requirementsWhat we're looking forWe are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.What we offerCompetitive salary with performance-based incentivesOpportunities for ongoing training, career progression and personal developmentThe chance to lead and develop a supportive, passionate teamA family-run company culture that values professionalism and a personal approachA rewarding benefits package including staff discounts and pension scheme28 days annual leave including bank holidays (pro-rata)Generous staff discount schemeTPBN1_UKTJ

HGV Class 2 Driver\n \n \nLocation: Halesowen\n \nPay: £16 per hour\n \nJob type: Temporary\n \nShift: Days\n \n \nAbout the company\n \n \nBased in Halesowen, this organisation provides office moves and storage services as part of a wider workspace change operation. Its services include business relocations, IT moves, furniture management and storage solutions, supporting customers with the movement and handling of workplace equipment...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

\n \n\n\n Sector: Metals / Resource Recovery\n\n\n \n\n\n About the Role\n\n\n \n\n\n We are working with a leading UK metals business focused on turning waste into valuable secondary resources. They are seeking an experienced Environmental & Compliance Manager to take ownership of all environmental and regulatory compliance across their site operations. This is a key leadership role within the local management team, ensuring the busi...\n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n \n ZIPC1_UKTJ

Senior Associate / Principal Associate - Real Estate Development \n Location: Flexible / Hybrid Working Available Salary: Competitive + Excellent Benefits \n An Outstanding Opportunity in Real Estate Development \n A highly regarded and growing legal practice is looking to appoint an experienced Real Estate Development Solicitor to join its successful development team. This is a fantastic opportunity for an ambitious lawyer seeking high-quality work, genuine career progression, and the chance to play a key role within a thriving department. \n You'll work with an impressive client base that includes developers, landowners, funders, and occupiers, advising on a varied portfolio of residential, commercial, mixed-use, and strategic land development projects. \n This role offers significant client exposure, responsibility from day one, and the opportunity to help shape the future growth of a successful team. \n The Role \n You will manage your own caseload of complex and high-value development matters while acting as a trusted adviser to clients. The position combines technical legal work with client relationship management, team leadership, and business development responsibilities. \n Key responsibilities include: \n\n • Advising on residential, commercial, mixed-use, and strategic land development schemes\n, • Managing high-value and complex development transactions from inception to completion\n, • Drafting, reviewing, and negotiating a wide range of transactional and development documentation\n, • Conducting title investigations, due diligence exercises, lender reporting, and preparing certificates of title\n, • Managing key client relationships and delivering commercially focused legal advice\n, • Supporting financial and matter management, including WIP, billing, and client reporting\n, • Supervising and mentoring junior team members\n, • Contributing to business development, networking, and marketing initiatives\n\n About You \n The successful candidate will: \n\n • Be a qualified Solicitor with strong Real Estate Development experience\n, • Have a solid track record handling residential and/or commercial development matters\n, • Demonstrate excellent technical knowledge and commercial awareness\n, • Be confident managing client relationships and running transactions independently\n, • Enjoy mentoring and supporting junior lawyers\n, • Be ambitious, proactive, and motivated to contribute to the growth of a successful team\n\n What's on Offer? \n\n • High-quality and varied development work\n, • Exposure to an excellent client base and significant projects\n, • Genuine opportunities for progression and career advancement\n, • A supportive and collaborative team environment\n, • Leadership and client management responsibilities\n, • Flexible and hybrid working arrangements\n, • Competitive salary and benefits package\n\n This is an excellent opportunity for a talented Real Estate Development Solicitor looking to take the next step in their career with a forward-thinking and expanding team where their contribution will be recognised and rewarded. \n

With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart. \n At Barchester we empower our home managers to be the best leaders they can be. You will be provided with a clear framework whilst still having the autonomy to manage your home with the additional support and infrastructure. \n We work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. \n It is an exciting time to consider joining the Barchester family. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. We are also leading one of the fastest growing new build programmes, aiming to open 10 brand new purpose-built homes per year. \n REWARDS PACKAGE \n Our Home Manager rewards package is one of the best in the care sector as we know the importance of feeling recognised, valued and motivated. As a Home Manager at Barchester we offer a competitive basic salary with bonuses up to 100%, essentially doubling your salary! We also offer additional quality based bonuses up to £10k. Our generous package includes: \n \n Automatic enrolment into our profit share scheme, with the opportunity to earn a bonus of up to 100% of your salary \n Quality based bonuses up to £10k \n 8% ER Pension Package \n Career and development pathways \n A range of holiday, retail and leisure discounts \n Automatic entry into Barchester's Excellence Awards \n Payment of NMC Annual Registration Fee \n ABOUT YOU \n To join us as Home Manager you will have inspirational leadership skills with a passion for person centred care, with a successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement. We are looking for: \n Inspirational leadership skills \n A passion for person centred care \n A successful track record of developing and motivating teams to deliver outstanding care \n Excellent organisational and management skills \n Care home management, marketing and occupancy experience \n A strong understanding of safeguarding, CQC and compliance guidelines \n Ability to communicate with colleagues at all levels \n Experience creating strong links within the local community \n In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience. \n Barchester can offer long term career growth and opportunities for ambitious and passionate managers who pride themselves on delivering high quality care. Due to our excellent rewarding excellence schemes, we are also very proud to be the only healthcare provider in the UK to be accredited as one of the best companies to work for. \n If you are looking to work with an organisation that provides the quality of care you would expect for your loved ones, Barchester is a rewarding and empowering place to be.

Job Type: PermanentLocation: Oldbury, West Midlands (Hybrid Working)Hours: 40 hours per week / Full TimeCompetitive Salary & BenefitsAt Hayley Dexis we've built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.We're excited to offer a brilliant opportunity for a Internal Legal Counsel role supporting on commercial contracts based in Oldbury.About the role:We are seeking a commercially minded Internal Legal Counsel to join our growing business. This role will provide pragmatic and solutions-focused legal support across the organisation, with a particular emphasis on the review, drafting, negotiation, and management of commercial contracts.Working closely with internal stakeholders including our Branch and Regional Managers, Sales, Procurement, Commercial, Operations, and Project Teams, you will play a key role in minimising legal risk whilst supporting the delivery of business objectives. This is an excellent opportunity for a qualified lawyer who enjoys partnering with the business and providing practical legal advice within a dynamic engineering environment.The successful candidate will not be afraid to challenge in the right way, you have excellent influencing skills with the ability to confidently communicate at all levels.You will be the type of person who enjoys working on an autonomous basis , you be able to pick up a multitute of things and balance multiple priorites, you wont be afraid to get stuck in and love being in the detail of things like risk registers and commercial contract review processes.This is an excellent opportunity where output is measured by your engagement of stakeholders, timely completion of work and successful contract negotiations.What we're looking for in our Internal Legal Counsel:• Qualified Solicitor, Barrister, or equivalent legal professional with a valid practising certificate• Experience reviewing, drafting, and negotiating commercial contracts• Strong understanding of contract law and commercial risk management• Ability to provide practical, business-focused legal advice• Excellent stakeholder management and communication skills• Strong attention to detail and analytical capability• Ability to manage multiple priorities in a fast-paced environmentWhat you'll get in return:• 25 days annual leave (plus public/bank holidays)• Life assurance cover (x2 salary)• Invitation to healthcare schemes• Company pension scheme• Wellness programmes• Uniform and PPE provided• Training and development provided through our own Hayley AcademyWhat to expect from our recruitment process:1. Initial screening2. Microsoft Teams interview with our Talent Acquisition Partner3. Face to face interview either in-person or Microsoft Teams4. Decision outcomeWe'll close this role on Sunday 11th October, but may do so earlier if we receive strong interest so don't miss out.A final note...Not sure you tick every box? Please don't let that stop you from applying.Need any reasonable adjustments? Just give our talent acquisition team a shout.Any questions on your mind? Please reach out to us atTPBN1_UKTJ

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

At Certn, we're changing how trust works with The World's Easiest Background Check. We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're not a traditional background screening company. We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let's build what's next, together. The Customer Success Manager (12-month fixed-term contract) role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth. Develop and execute account plans to ensure customer success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal. Find upsell, cross sell, and expansion opportunities and win additional business Maintain weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn. Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services for customers. Conduct an average of 5-8 proactive meetings per week with your book of business Document and utilize Hubspot to track customer interactions. Measurably increase B2B revenue and margin as it relates to company objectives on a quarterly basis. Implement strategies to reduce churn and enhance loyalty. Utilize data to analyze and track potential churn targets and create a mutual plan of success to maintain customer satisfaction. Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement. Showcased effectiveness in strategic account management. Adept analytical and problem-solving skills. Effective communication and presentation abilities. Experience advocating for customers at an executive level within the organization. Demonstrated ability to collaborate effectively with various departments for overall business success. Demonstrated success in driving customer growth through expansion initiatives. Working experience with SaaS products and the background check industry (preferred). Certifications in customer success or customer support (preferred). College or university degree or equivalent work experience. Candidates must be currently located in and legally authorized to work in Canada. This role may require occasional travel to meet with clients. If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspective that brings. Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes. We think like owners and execute with urgency. We're customer-obsessed and always learning. We give real feedback and hold each other to high standards. 32 days of paid time off per year Company-paid benefits that start on day 1 Remote-friendly and supportive flexible remote arrangements Work-from-home allowance Professional development budget And a few more goodies! We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you. Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well! We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. This posting is for a current, open position within Certn. This opportunity is offered through HighlightTA, the on-demand talent team supporting Certn’s growth. Connect with us and learn more:

Description We’re Hiring – Customer Infrastructure Specialist Salary – £28,000 - £32,000 (DOE) REMOTE WORKING (Can be based out of one of our Focus group Hubs if preferred- Shoreham, Birmingham, Exeter) (Internal Job Level- Senior Associate) About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers’ IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity. Key Responsibilities: • Monitor customer backup environments for errors, failed jobs and other anomalies, • Investigate and resolve system alerts before they impact client operations, • Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc., • Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation, • Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions, • Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities, • Plan, test, and deploy security and system patches across client infrastructure Skills & Experience: • Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level., • Strong knowledge of Windows Server and desktop operating systems, • Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar), • Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V), • Experience with Microsoft 365 and related backup/recovery strategies, • Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills, • Ability to communicate technical issues clearly to both technical and nontechnical stakeholders, • Understanding of monitoring tools and RMM platforms Nice to have: • Worked in an IT or Telecom Managed Service environment previously., • Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco)., • Have an active Microsoft certification., • Experience with PowerShell scripting and automation Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help. Key Benefits: • Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday., • Give Back: Enjoy paid volunteering days to support causes you care about., • Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team., • Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Ready to make a real impact? Apply now! IND1

Position summary We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners. This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem. Duties and responsibilities Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion. Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction. Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements. Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication. Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them. Monitor client engagement metrics and proactively address signs of churn risk. Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices. Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships. Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot). Requirements English language proficiency is essential, fluency in other languages is a strong plus. 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology. Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC). Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly. Proactive, organised, and data-driven approach to managing a portfolio of accounts. Comfortable working in a remote-first, fast-paced environment Nice to have Experience working with or for crypto exchanges, financial regulators, or banks. Knowledge of regional regulatory frameworks. Experience using HubSpot CRM.

About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives. What you'll do You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed. • Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently., • Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle., • Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion., • Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements., • Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs. Skills • Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently., • Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact., • Excellent written and verbal communication and a pragmatic, bias-for-action approach., • Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes., • Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting. Requirements • 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships., • Experience in a US-based early-stage B2B SaaS environment is essential., • Fluency in English and French is required, • Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration., • Legally authorized to work in the UK., • Bachelor's degree or equivalent experience. Information collected and processed as part of any job applications you choose to submit is subject to Ketch's . Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing _. Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Level 3 Teaching Assistant - SEMH School | Wolverhampton / Bilston \n Location: Wolverhampton / Bilston \n Start: ASAP \n Type: Full-time, long-term and day-to-day opportunities \n Aspire People are looking for a Level 3 Qualified Teaching Assistant to support pupils in an SEMH school in the Wolverhampton/Bilston area. \n The ideal candidate will have experience supporting children or young people with SEMH needs, challenging behaviour and complex needs, alongside a calm and consistent approach. \n The school will provide physical intervention training, so candidates must be willing to complete the training and follow the school's behaviour management procedures. \n Requirements: \n Level 3 TA qualification is essential. \n Experience supporting pupils with SEMH or behavioural needs. \n Confidence managing challenging behaviour. \n Willingness to complete physical intervention training. \n A patient, resilient and supportive approach. \n If you are a Level 3 Qualified TA looking for a new opportunity in an SEMH setting, get in touch with Aspire People today! \n Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.

Job Type: Permanent \n Location: Oldbury, West Midlands \n Hours: 40 hours per week \n Competitive Salary & Benefits \n At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1,400 people doing things the “Hayley Way” play a vital role in our ongoing success. \n We’re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day. \n We’re excited to offer a brilliant opportunity for a Supply Chain Buyer to join our well-established and expanding Rail team based in Oldbury. \n About the Supply Chain Buyer role: \n As our Supply Chain Buyer, you will be required to develop strong and long-lasting relationships with our supply partners, helping to negotiate the best deals for Hayley Dexis whilst ensuring due regard to quality, cost and timely delivery of products. \n The role also involves monitoring supplier performance, identifying cost-saving opportunities, resolving supply issues and contributing to continuous improvement initiatives that enhance efficiency, quality and overall supply chain resilience. \n This is an excellent opportunity for a commercially aware and proactive professional who enjoys problem-solving, relationship management and making a tangible impact on business performance. \n What we’re looking for in our Supply Chain Buyer: \n • Previous Supply Chain experience is essential \n • Experience in similar industries and supplier base would be beneficial \n • Exposure to ERP and MRP systems \n • Proficient in basic computer applications, including Microsoft Office with a sound grasp of Excel \n • An effective communicator, with good verbal and written communication skills \n • Customer and supplier focused, driven to provide consistently high levels of service \n • A desire to improve upon the above skill sets or demonstrate a willingness to learn and develop within the role \n What you’ll get in return: \n • From 23 days annual leave (plus public/bank holidays) \n • Company bonus scheme \n • Life assurance cover (x2 salary) \n • Invitation to healthcare schemes \n • Company pension scheme \n • Wellness programmes \n • Training and development provided through our own Hayley Academy \n What to expect from our recruitment process: \n 1. Initial screening \n 1. Microsoft Teams interview with our Talent Acquisition Partner \n 1. Face to face interview either in-person or Microsoft Teams \n 1. Decision outcome \n We’ll close this role on Friday 23rd October but may do so earlier if we receive strong interest so don’t miss out. \n A final note... \n Not sure you tick every box? Please don’t let that stop you from applying. \n Need any reasonable adjustments? Just give our talent acquisition team a shout. \n Any questions on your mind? Please reach out to us at

MANAGEMENT ACCOUNTANT - WEST BROMWICH - PERM - 40-50Kpa \n \n Our client is a successful growing organisation based in West Bromwich, looking for a driven up-and-coming individual with a desire to progress in a organisation. Supported by the FC you will be responsible for the preparation of Management Accounts and process improvement. You will be part of a team consisting of 3 management accountants reporting to the FC. \n \n Role Purpose \n The Management Accountant will play a key role within the Group's finance function by assisting in managing financial activities, ensuring accuracy, and facilitating efficient operations. \n The role requires flexibility, dedication and commitment. The role will be varied across the wider finance function; acting in effect as a 'bridge' between the transactional aspects and the management accounting requirements of the business. \n Working closely with all members of the finance team, the post holder will be responsible for the timely delivery of all tasks set and ensure these are delivered to the agreed format and deadlines. \n Supporting in the flow of accurate and timely financial information to the senior Finance team and where required, wider internal stakeholders. \n Responsibilities for the Role \n\n • \n Supporting the FC with day-to-day reporting and operational direction of the Group's finance function \n • \n In tandem with the FC, preparation of monthly management accounts and associated pre-board dashboards \n • \n Controlling the Group's Fixed Asset register \n • \n Responsibility for completing and ensuring accuracy of departmental monthly management accounts. Comparison of actual v budget \n • \n Responsibility for ensuring the full accuracy of postings within nominal ledgers (per project/department etc.) \n • \n Supporting Commercial departmental processes, inclusive of project costing and the supply of financial information for applications, pricing and tenders. \n • \n Preparation and analysis of individual project and contract profit and loss in support of the Commercial department. \n • \n Following and maintaining all current financial systems and processes and providing input into any future changes. Identify and recommending improvements. \n • \n Working with the Purchase Ledger and Sales Ledger teams as required and providing cover and support as necessary \n • \n Build and maintain professional working relationships with all key internal departments and external stakeholders. \n\n Greenwell Gleeson Ltd is acting as an Employment Business in relation to this vacancy.To find out more about how and why Greenwell Gleeson Ltd process your personal data in line with the data protection regime please go to the privacy notice on our website www.greenwellgleeson.co.uk

Performance & Development Coordinator \n Location: Tipton Contract: Initial 3-Month Temporary Contract (with potential to become permanent) Salary: Competitive \n An excellent opportunity has arisen for a highly organised and proactive HR or L&D professional to join a growing business on an initial 3-month contract. This role has the potential to become permanent for the right person. \n Working closely with managers across the business, you will play a key role in embedding and monitoring the company's performance development processes, ensuring managers and employees remain engaged with appraisals, probation reviews, objectives and regular 1:1 discussions. This role is less focused on traditional training delivery and more focused on driving accountability, tracking compliance and supporting managers to develop their teams. \n Key Responsibilities \n\n • Track completion of employee appraisals across the business and follow up where required.\n, • Monitor probation review activity, ensuring managers are following the correct process and supporting them where needed.\n, • Track regular 1:1 meetings and performance discussions.\n, • Produce reports highlighting compliance and non-compliance with performance management processes.\n, • Support managers in setting effective objectives for employees successfully completing probation.\n, • Maintain performance and development trackers, ensuring accurate and up-to-date records.\n, • Identify areas where additional support, coaching or training may be required.\n, • Build strong relationships with managers to encourage engagement with performance development activities.\n\n About You \n\n • Previous experience within HR, Learning & Development, Talent, People Operations or a similar role.\n, • Strong administrative and organisational skills with excellent attention to detail.\n, • Confident working with data, trackers and reporting tools.\n, • Comfortable challenging and influencing managers to ensure processes are followed.\n, • Strong communication and stakeholder management skills.\n, • Able to work independently and manage multiple priorities.\n\n Why Apply? \n\n • Immediate opportunity to make an impact.\n, • Exposure to senior stakeholders across the business.\n, • Potential for the role to become permanent following the initial contract.\n, • Varied role combining HR, performance management and people development activities.\n\n This position would suit somebody from aL&D Coordinator, Learning & Development Advisor, Talent Development Coordinator or People Development background who enjoys working with managers and driving best practice across performance and development processes. \n

Join ASD and Accelerate Your Sales Career \n ASD is one of the UK's leading metal stockholders and processing specialists, supplying high-quality steel and metal products to customers across a wide range of industries. \n We are more than a supplier. We are a business built on expertise, innovation and long-term partnerships, helping our customers succeed while driving positive change for our colleagues, communities and the environment. \n If you are motivated by building relationships, delivering excellent customer service and growing sales, this is an opportunity to develop your career with a market leader. \n The Opportunity \n We are looking for an ambitious and commercially driven Account Manager to join our sales team in Dudley. \n This is a fast-paced, customer-focused role where you will manage and develop customer accounts, respond to enquiries, prepare quotations and identify opportunities to grow sales. Working closely with customers and colleagues across the business, you will play a key role in delivering an excellent customer experience while driving profitable growth. \n You will become a trusted point of contact for your customers, building long-term relationships, understanding their requirements and providing the right products and solutions. You will also work closely with our External Sales team to support account development and help win new business. \n This is a great opportunity for a motivated sales professional who enjoys building relationships, thrives in a busy commercial environment and wants to develop a successful long-term career. \n 37.5 hours per week, Monday to Friday. Office-based at our Dudley site (DY2 0UY). \n What You Will Be Doing \n Your responsibilities will include: \n\n • \n Managing and developing a portfolio of existing customer accounts. \n • \n Responding to enquiries and preparing accurate, competitive quotations. \n • \n Building strong customer relationships through regular telephone and email contact. \n • \n Identifying opportunities to grow customer spend and account profitability. \n • \n Following up quotations and converting opportunities into sales. \n • \n Working closely with External Sales colleagues to support customer growth and new business. \n • \n Delivering excellent customer service and providing the right solutions for customer requirements. \n • \n Developing account plans to maximise sales opportunities. \n • \n Maintaining accurate customer records and sales activity within CRM systems. \n • \n Monitoring market trends, competitor activity and emerging opportunities. \n • \n Handling customer queries and resolving issues professionally and efficiently. \n • \n Supporting account management, including credit control activities where required. \n • \n Achieving agreed sales, margin and customer growth targets. \n\n What We Are Looking For \n We are interested in people with the drive, resilience and commercial instinct to succeed in sales. \n Ideally, you will have: \n\n • \n Experience in internal sales, customer service, account management or sales support. \n • \n Experience within the metals, industrial, manufacturing or distribution sectors is preferred but not essential. \n • \n A proven ability to build strong customer relationships and identify sales opportunities. \n • \n Strong commercial awareness and a target-driven mindset. \n • \n Excellent communication, negotiation and influencing skills. \n • \n Confidence working with figures, margins and commercial data. \n • \n Strong organisational skills and the ability to manage multiple priorities. \n • \n Experience using CRM systems and Microsoft Office. \n • \n A proactive approach with the ability to work independently and as part of a team. \n • \n A stable employment history demonstrating commitment and reliability. \n\n What We Offer \n We offer a competitive salary of up to £37,000 per annum, together with a comprehensive benefits package including: \n\n • \n Life assurance. \n • \n Contributory pension scheme (5% employee contribution matched by ASD). \n • \n Retail and restaurant discounts. \n • \n Gym and health club discounts. \n • \n Holiday Trading Scheme. \n • \n Cycle to Work scheme. \n • \n Medicash healthcare plan. \n • \n Employee Assistance Programme. \n • \n Financial wellbeing support. \n\n Safety Comes First \n Safety is at the heart of everything we do. As part of our commitment to maintaining a safe working environment, all employees are subject to pre-employment and ongoing drug and alcohol testing. ASD operates a zero-tolerance policy. \n Ready to Apply? \n If you are ready to join a market-leading business and develop your sales career, we would love to hear from you. \n Apply online today and upload your latest CV. \n Our application process is quick and straightforward, taking just a few minutes to complete before being transferred to our internal recruitment system.

HR Generalist \n Kingswinford | £40,000–£48,000 | Permanent | Full-time \n Hariley Solutions are currently recruiting for an experienced HR Generalist to join an established international business based in Kingswinford. \n This is a great opportunity for an HR professional who enjoys a hands on, operational role and wants a position where they can work closely with managers, employees and senior leadership across the site. \n You’ll be joining an established HR team and supporting the wider Kingswinford operation, with plenty of variety and the opportunity to take ownership of a broad range of HR activities. \n The Role \n As the HR Generalist, you’ll provide day to day HR advice and guidance across the site, working closely with managers and employees and helping to ensure HR processes and policies are effective and compliant. \n Your responsibilities will include: \n\n • Providing day-to-day HR advice and guidance to managers and employees\n, • Supporting employee relations and absence management\n, • Advising on UK employment legislation and HR best practice\n, • Maintaining and improving HR policies, processes and procedures\n, • Supporting employee benefits and wellbeing initiatives\n, • Coordinating recruitment activity and working with external recruitment partners\n, • Working closely with HR colleagues across HR systems, Health & Safety and employee development\n, • Supporting UK HR projects and continuous improvement initiatives\n, • Using HR data and reporting to support decision-making and identify areas for improvement\n, • Building strong relationships across all levels of the business\n, • Working closely with operational leaders and senior management\n\n About You \n We’re looking for an experienced HR professional who is confident working in a generalist HR capacity and enjoys being visible and hands-on within a business. \n Ideally, you will have: \n\n • CIPD Level 5 qualification\n, • Minimum 5 years’ experience in a generalist HR role\n, • Strong knowledge of UK employment legislation\n, • Experience supporting employee relations and absence management\n, • Experience advising and coaching managers\n, • Strong knowledge of HR processes and compliance\n, • Experience using HR systems and Microsoft 365\n, • The ability to interpret HR data and use it to support decision-making\n, • Excellent communication and relationship-building skills\n, • The ability to manage multiple priorities and work independently\n\n Previous experience within manufacturing, engineering or a B2B environment would be advantageous. \n The Package \n\n • £40,000–£48,000 salary\n, • Annual bonus\n, • Private medical insurance\n, • Company pension scheme\n, • Life insurance\n, • Employee Assistance Programme\n, • Professional development and training\n, • Employee wellbeing initiatives\n, • Free onsite parking\n\n Working Hours & Location \n Monday to Friday, 7:30am–4:00pm \n The role is mainly office-based in Kingswinford, working closely with the HR team, business leaders and employees across the site. There is some flexibility to work from home occasionally, where required. \n There will also be occasional travel to the Netherlands, approximately 3–4 times per year, to the business’s EMEA headquarters. This would be planned in advance. \n The business is an established international organisation with a strong focus on innovation, collaboration and continuous improvement. \n If you’re an experienced HR Generalist looking for a broad, hands-on role where you can have genuine involvement across the business and work closely with senior leaders, this could be a great next step.

We are looking for a HSE Advisor to join our Client’s established manufacturing operation, supporting the HSE Manager in maintaining a safe, compliant and environmentally responsible working environment. \n This is a night-shift position working 22:00–06:00. \n What You’ll Be Doing: \n\n • Support the HSE Manager with the implementation and ongoing development of company health, safety and environmental policies\n, • Carry out regular audits to assess the effectiveness of HSE procedures and identify areas for improvement\n, • Complete risk assessments for new processes and implement appropriate actions\n, • Review and maintain COSHH assessments for workplace processes and materials\n, • Coordinate safe working procedures and ensure relevant policies and instructions are communicated effectively\n, • Manage the contractor on-site process, ensuring all required HSE documentation, qualifications and checks are in place\n, • Investigate accidents, incidents and dangerous occurrences, identifying actions to prevent recurrence\n, • Maintain and update Health & Safety Data Sheets for products and materials used across the site\n, • Keep up to date with changes in HSE legislation and support the business in maintaining compliance\n, • Provide advice and guidance to managers and employees regarding workplace hazards, chemicals, handling, containment and disposal\n, • Audit work equipment and PPE safety checks to ensure ongoing compliance\n, • Support the company’s Integrated Management System and ensure policies, processes and procedures are consistently followed\n, • Maintain accurate HSE records and documentation\n, • Continue to develop your professional knowledge through ongoing training and development\n\n What We’re Looking For: \n\n • Previous experience within a Health & Safety, HSE or Environmental role, ideally within a manufacturing environment\n, • Good working knowledge of UK Health & Safety legislation and compliance requirements\n, • Experience carrying out risk assessments and COSHH assessments\n, • Experience investigating workplace accidents and incidents\n, • Strong understanding of workplace safety procedures, PPE and equipment compliance\n, • Excellent attention to detail and strong organisational skills\n, • Confident communicating with employees, managers, contractors and external stakeholders\n, • A proactive approach with the ability to identify potential risks and recommend practical solutions\n, • Comfortable working independently and taking ownership of HSE responsibilities\n, • A relevant Health & Safety qualification such as NEBOSH or IOSH would be highly desirable\n, • Willingness to work 22:00–06:00\n\n Benefits on Offer: \n\n • Competitive salary depending on experience\n, • Permanent night-shift position\n, • Opportunity to develop your HSE career within an established manufacturing environment\n, • Ongoing training and professional development\n, • Supportive management team\n, • Company benefits package\n, • Opportunity to make a genuine impact on workplace safety and compliance\n\n If you’re looking for a hands-on HSE opportunity where you can make a real difference to workplace safety and compliance, we’d love to hear from you! \n \n Reference No. \n HSECL14 \n Disclaimer \n Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.

Group HSE Manager \n £60,000 + £5,000 car allowance or company car \n Tividale Head Office | Permanent \n We are looking for an experienced and proactive Group HSE Manager to lead Health, Safety and Environmental standards across our Group. \n Based at our Tividale Head Office, you will have your own office and the autonomy to manage your diary and working hours. The role involves regular travel across our sites in the North West, East Midlands, Heathrow and Midlands. \n This is a hands-on, high-profile role working closely with operational teams, engineering and senior management to drive continuous improvement and develop a strong, positive safety culture. \n Key Responsibilities \n\n • Lead and continually improve Group HSE policies, procedures and strategy.\n, • Conduct site, Driver and Engineering audits, accident investigations and risk assessments.\n, • Monitor Operator Licence, DVSA and vehicle compliance, including PMI and maintenance standards.\n, • Produce HSE and compliance KPI reports and drive corrective actions.\n, • Provide practical HSE advice and training across all levels of the business.\n, • Manage the Group Engineering and H&S Auditor.\n, • Ensure equipment, workshops and operations meet legal and Company requirements.\n, • Support claims management and ensure best practice across the Group.\n\n About You \n\n • Ideally, you will have experience in PSV/bus, HGV, transport, logistics, engineering, manufacturing or workshop environments, together with previous HSE management experience.\n, • NEBOSH Diploma and Tech/Grad IOSH are desirable but not essential.\n\n We are looking for someone who is technically strong, proactive, resilient and confident, with excellent communication and relationship-building skills. You will be practical and solutions-focused, comfortable challenging unsafe practices and able to influence people at every level. \n Full UK driving licence and willingness to travel are essential. \n Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .

QHSE Manager (Quality, Health, Safety & Environment) \n Location: Dudley, West Midlands (Dual Site Responsibility) Salary: £45,000 - £50,000 per annum Hours: Full Time, 44 Hours per Week \n About the Company \n We're recruiting on behalf of a leading foundry and heavy engineering manufacturer in the Black Country that is undergoing an exciting period of growth. Following significant investment in new equipment, automation technology, and increased production capacity, the business has expanded to its largest workforce to date and continues to strengthen its position within the UK manufacturing sector. With a strong pipeline of work, modern facilities, and long-term growth plans, this is an excellent opportunity to join a forward-thinking employer that values skill, commitment, and career development. \n The Opportunity \n An exciting opportunity has arisen for an experienced QHSE Manager to lead Quality, Health, Safety and Environmental activities across two manufacturing sites. \n Reporting directly to senior leadership, you will play a pivotal role in driving quality improvement, regulatory compliance, workplace safety, and environmental performance. Working closely with Production, Engineering and Quality teams, you will champion a culture of continuous improvement, ensuring products, processes and people consistently meet the highest standards. \n This is a strategic leadership role for someone who can influence change, drive operational improvements, and support the continued growth of a successful manufacturing business. \n Key Responsibilities \n\n • Lead and develop the company's Quality, Health, Safety and Environmental strategy.\n, • Ensure compliance with all relevant legislation, industry standards and customer requirements.\n, • Drive quality improvement initiatives focused on reducing defects, variability and waste.\n, • Lead risk assessments, audits, investigations and corrective action programmes.\n, • Manage and develop Quality Engineers and Technicians.\n, • Collaborate with Production, Engineering and Technical teams to resolve quality and process issues.\n, • Monitor quality, safety and environmental performance through KPI reporting and analysis.\n, • Support customer audits, supplier audits and external accreditation activities.\n, • Develop and deliver training programmes that promote a strong culture of safety and compliance.\n, • Lead root cause analysis activities and implement effective preventative measures.\n, • Analyse quality data and trends to identify improvement opportunities.\n, • Support sustainability, energy efficiency and environmental improvement initiatives.\n, • Act as the primary point of contact for QHSE-related matters across the business.\n\n What We're Looking For \n\n • Proven experience in a QHSE Manager, Quality Manager, HSE Manager or similar leadership position.\n, • Strong background within foundry, castings, heavy engineering, manufacturing, or metals processing environments.\n, • Excellent understanding of quality systems, health and safety legislation, and environmental compliance.\n, • Experience conducting audits, risk assessments and root cause investigations.\n, • Knowledge of continuous improvement methodologies and quality tools.\n, • Strong leadership and people management skills.\n, • Excellent communication skills with the ability to influence stakeholders at all levels.\n, • Strong analytical and problem-solving abilities.\n, • Comfortable working across multiple departments and manufacturing operations.\n\n Desirable Qualifications & Skills \n\n • IOSH Managing Safely.\n, • Qualified Internal or Lead Auditor.\n, • First Aid qualification.\n, • Six Sigma certification.\n, • Experience using data analysis tools such as Excel or Minitab.\n\n What's on Offer? \n\n • £45,000 - £50,000 salary depending on experience.\n, • Senior leadership role with dual-site responsibility.\n, • Opportunity to influence quality, safety and environmental performance across the business.\n, • Join a growing manufacturer investing heavily in technology, facilities and people.\n, • Long-term career prospects within a successful engineering organisation.\n\n Apply Now \n If you're an experienced QHSE professional looking to make a significant impact within a growing heavy engineering and manufacturing business, we'd love to hear from you. \n If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

SF Partners are delighted to be recruiting for a Management Accountant on behalf of a manufacturing business based in Wednesbury, offering a salary of £50,000-£55,000 per annum. \n Key Responsibilities \n - Preparation of monthly management accounts \n - Monthly balance sheet reconciliations \n - Accruals, prepayments and journal postings \n - Variance analysis and commentary on financial performance \n - Budgeting and forecasting support \n - Analysis of manufacturing costs and margins \n - Producing financial reports and KPIs for management \n - Supporting year-end reporting and audit requirements \n - Identifying opportunities to improve financial processes and controls \n - Business partnering with operational and non-finance stakeholders \n About You \n - Previous experience within a Management Accountant role or similar \n - Strong month-end accounting experience \n - Excellent analytical skills and attention to detail \n - Strong communication skills and the ability to build relationships outside finance \n - Good Excel skills \n - Manufacturing experience would be advantageous \n What's on Offer? \n - Salary of £50,000-£55,000 per annum \n

Accounts Supervisor \n West Midlands | Competitive Salary + Benefits \n Are you an experienced practice accountant looking to take the next step in your career with a well-established and highly respected accountancy firm? \n Our client is a long-standing independent firm with deep roots in the local business community and a reputation built on trusted client relationships, professional excellence, and genuinely supportive service. They pride themselves on taking a proactive approach with clients and fostering a collaborative, people-focused culture. The firm has been supporting businesses, families, and entrepreneurs for generations and continues to grow through its commitment to quality and client care. \n The Role \n As an Accounts Supervisor, you will play a key role in managing a varied portfolio of clients while providing guidance and support to junior members of the team. This is a hands-on position suited to someone who enjoys rolling their sleeves up, leading by example, and ensuring work is completed to a high standard. \n Key Responsibilities \n\n • Preparation and review of statutory accounts for a diverse client portfolio.\n, • Supervision, mentoring, and development of junior team members.\n, • Supporting managers and partners with client engagements.\n, • Reviewing bookkeeping, VAT returns, and management accounts.\n, • Building strong relationships with clients and acting as a trusted point of contact.\n, • Assisting with tax compliance work and liaising with HMRC where required.\n, • Identifying opportunities to improve processes and add value to clients.\n, • Supporting the wider team during busy periods and contributing wherever needed.\n, • Ensuring assignments are completed accurately and within deadlines.\n, • Assisting with onboarding new clients and maintaining excellent service standards.\n\n About You \n\n • Previous experience working within an accountancy practice.\n, • Confident preparing accounts for limited companies, sole traders, and partnerships.\n, • Strong technical accounting knowledge.\n, • Self-motivated with a proactive and positive attitude.\n, • Comfortable supervising and developing junior staff.\n, • Organised with excellent attention to detail.\n, • A team player who is willing to support colleagues and get involved across the business.\n, • ACA or ACCA qualified, part-qualified, or qualified by experience considered.\n\n What's on Offer? \n\n • Opportunity to join a highly respected and established firm.\n, • Supportive and collaborative working environment.\n, • Exposure to a broad range of clients and industries.\n, • Genuine opportunity for career progression.\n, • Competitive salary and benefits package.\n, • A culture that values teamwork, client relationships, and professional development.\n\n If you're looking for a role where you can make an impact, support a developing team, and work closely with clients in a trusted advisory capacity, we'd love to hear from you. \n

Head of HR \n The Head of HR is a key member of the leadership team, responsible for delivering a commercially focused people strategy that supports business growth, performance and compliance. Acting as a trusted advisor to Directors and senior leaders, you will lead all aspects of HR, Talent Acquisition and Learning & Development, ensuring the business attracts, develops and retains high-performing talent. This role falls within the utilities, infrastructure and civil engineering sector. \n Key Responsibilities \n\n • Partner with Directors and senior leaders to provide strategic and operational HR support.\n, • Develop and deliver the Group People Strategy, aligning people initiatives with business objectives.\n, • Lead and develop the HR, Recruitment and Learning & Development functions.\n, • Oversee workforce planning, succession planning and organisational design to support future growth.\n, • Drive employee engagement, performance management and talent development initiatives.\n, • Act as the escalation point for complex employee relations matters, including disciplinaries, grievances and organisational change.\n, • Ensure HR policies, procedures and employment practices remain legally compliant and commercially effective.\n, • Monitor and report on people metrics, workforce trends and key HR KPIs, providing recommendations to senior leadership.\n, • Lead culture, wellbeing, diversity and inclusion initiatives across the Group.\n, • Support acquisitions, integrations, restructures and business transformation projects where required.\n\n Skills & Experience \n\n • Proven experience in a senior HR leadership role within a fast-paced, growing organisation.\n, • Strong knowledge of UK employment law and employee relations.\n, • Experience leading HR, Recruitment and Learning & Development teams.\n, • Demonstrable success in developing and implementing people strategies that drive business performance.\n, • Strong stakeholder management skills with the ability to influence and challenge senior leaders.\n, • Experience managing organisational change, workforce planning and talent development programmes.\n, • Commercially minded with strong analytical and reporting capabilities.\n, • Excellent leadership, coaching and communication skills.\n\n Qualifications & Training \n\n • CIPD Level 7 Qualified or equivalent.\n, • Minimum 10 years' progressive HR experience.\n, • Significant experience in a senior HR leadership role.\n, • Experience leading HR, Recruitment and Learning & Development functions.\n, • Strong employment law expertise.\n, • Experience supporting multi-site operations.\n, • Proven experience within rapidly growing businesses.\n, • GDPR Training\n\n This is an excellent opportunity for an experienced HR leader to shape people strategy, develop organisational capability and play a key role in the continued growth and success of the business. \n \n

QUALITY MANAGER NEEDED IN STOURBRIDGE (WEST MIDLANDS) \n Are you an experienced Quality Manager, Quality Assurance Manager, QA Manager or Quality Control Manager seeking a new job opportunity, do you have previous knowledge and experience of managing QMS, and are you looking for a day shift job?! \n We are looking for a Quality Manager to join a long-standing manufacturer in Stourbridge (West Midlands), typical working hours for this job will range between a 6am-7am start, with a 4pm/4.30pm finish (44 hours per week), although there does need to be some flexibility with start and finish times depending on the business needs. \n An annual salary of up to £50,000 per annum is available for the right person (DOE), due to the nature of the business previous experience within heavy manufacturing/engineering would be preferred (Foundry, Castings, Iron, Galvanising Plants, Mild Steel), but this isn't essential. \n You will be responsible for a team of up to 8, working closely with the QHSE Manager and reporting directly into Manufacturing & Managing Directors. \n This will be a 2 stage interview process, and the hiring manager is keen to start interviewing suitable candidates ASAP. \n What You Will Do: \n\n • Lead the company's efforts to maintain consistent product quality and implement robust process controls.\n, • Analyse performance data to identify opportunities for improvement, driving a culture of quality excellence.\n, • Oversee the development and maintenance of a formal quality management system and ensure compliance with industry standards.\n, • Mentor and develop talent across the organisation, fostering a culture of ownership and accountability for quality.\n, • Manage customer complaints, non-conformances, and returns, ensuring corrective actions are implemented effectively.\n, • Conduct audits, develop inspection procedures, and promote continuous improvement initiatives to optimise manufacturing processes.\n\n What You Will Bring: \n\n • Minimum of 3 years experience within a similar role - ESSENTIAL\n, • Previous experience within heavy manufacturing/engineering (Foundry, Castings, Iron, Galvanising Plants, Mild Steel) - Preferred but not essential.\n, • Experience managing quality systems and implementing process controls to maintain quality standards.\n, • Strong analytical skills with the ability to identify root causes and implement effective solutions.\n, • Excellent communication and leadership skills, with the ability to influence change at all levels of the organisation.\n\n In this role, you'll be at the heart of the company's mission to deliver high-quality products that meet both internal and external requirements. By embedding a 'quality-first' culture and driving continuous improvement, you'll play a key role in ensuring the company remains competitive and innovative within the manufacturing industry. \n Location: \n This opportunity is based in Stourbridge (West Midlands). \n Interested?: \n If you're ready to make a real impact as a Quality Manager and bring quality thinking, structure, and momentum to a production-focused environment, apply now to take the next step in your career. \n \n \n Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. \n In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Construction Vocation Cover Supervisor/ Instructor (SEMH Post) Where: Dudley Pay: GBP108.21- 135 Who: Non-QTS applicants \n Prospero Teaching is recruiting for a Construction Cover Supervisor to join an expanding alternative provision, working with secondary to post-16 students with SEMH (Social, Emotional and Mental Health) needs in Dudley. \n This is a teaching role focused on delivering a practical, hands-on construction curriculum to small groups of learners who may have experienced disruption to their education. The provision offers a structured, supportive environment where consistency, relationships, and clear routes into employment are paramount. \n Students are supported to re-engage with learning, develop practical trade skills, and work towards City & Guilds/ Functional skills qualifications (Entry Level 3-Level 2). Teaching takes place in groups of up to six learners, with a strong focus on vocational learning, confidence-building, and employability skills. \n You will deliver engaging sessions across a range of trades including bricklaying, carpentry, plastering, painting & decorating, and general maintenance. A calm, flexible, and resilient approach is essential, alongside effective behaviour management using trauma-informed strategies. \n The role also involves supporting students pastoral needs, working closely with support staff, contributing to EHCP targets, and maintaining a safe, well-organised workshop environment with high standards of health and safety. \n CONTRACT DETAILS: \n · Position: Construction Teacher \n · Setting: Alternative / Specialist Provision \n · Start date: October 2026 (possibly sooner) \n · Duration / Likely Duration: Long-term \n · Contract type: Temp-to-Perm \n · Full time/part time: Full-Time \n · Pay: From £108.21- 135 per day \n · Working hours: 08.30am-15.15pm \n EXPERIENCE, TRAINING AND QUALIFICATIONS: \n · Experience working with young people with SEND/SEMH needs \n · Strong behaviour management and deskills \n · Practical experience in construction trades \n · Knowledge of ASdan, life skills, vocations and functional skills \n · Confidence leading sessions alongside and directing support staff \n Desirable: \n · Experience delivering City & Guilds or vocational qualifications \n · Knowledge of ASdan \n · Understanding of trauma informed school \n · Knowledge of Functional Skills & City & Guilds curriculum \n · Non-QTS will be considered for this opportunity \n TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST: \n · Hold Right to Work in the UK \n · Hold an enhanced Child/ Adult Barred List DBS registered with the update service, or be willing to apply \n · Provide a minimum of two professional, child-related references \n OTHER: \n If you would like to be considered for this role, please apply with an up-to-date CV. Unfortunately, only shortlisted candidates will be contacted. \n Prospero Teaching is acting as an employment business / education recruitment agency in relation to this vacancy. Successful candidates will be required to register with Prospero Teaching to take up the post. \n

Mitchell Adam are delighted to be partnering with a well-established and successful business, who are looking to appoint an experienced Management Accountant to join their finance team. This is a varied and hands-on position, reporting directly into the Group Financial Controller and working closely with senior stakeholders across the wider business. \n The Management Accountant will play an important role in providing accurate and meaningful financial information to support business performance and decision-making. Alongside the core month-end responsibilities, you'll be involved in financial analysis, VAT, balance sheet reconciliations, costing and reporting, with the opportunity to identify trends, highlight areas for improvement and contribute to the continued efficiency of the finance function. \n Skills Needed \n\n • \n Extensive experience within a similar Management Accountant role, with strong experience across month-end accounting. \n • \n Strong understanding of UK accounting standards and experience with journals, accruals, prepayments, balance sheet reconciliations and VAT returns. \n • \n Advanced Excel skills and experience using financial systems, with Sage experience highly advantageous. \n • \n Strong analytical and problem-solving skills, with the ability to identify variances, investigate trends and provide meaningful financial insight. \n\n What You Will Receive \n\n • \n The opportunity to report directly into the Group Financial Controller, gaining valuable exposure to senior finance and the wider business. \n • \n A varied Management Accountant position combining month-end, financial reporting, analysis, VAT and wider accounting responsibilities. \n • \n The opportunity to work closely with different teams and stakeholders, developing a strong understanding of the wider business and its financial performance. \n • \n A supportive team environment where everyone works collaboratively, with the opportunity to take responsibility and contribute to process improvements. \n\n This is an excellent opportunity for an experienced Management Accountant looking for a varied and hands-on role within an established business. You'll have responsibility across the full month-end process while also providing financial insight, analysing performance and supporting senior stakeholders with decision-making. \n If you're an experienced Management Accountant looking for a new challenge and a role offering variety, responsibility and strong exposure to the wider business, we'd love to hear from you.

A new opportunity to work for a civil engineering contractor with over 40 years of industry experience, built on strong Black Country values. Over the last decade, we have achieved significant growth through consistently delivering high-quality work for major clients.As we continue on our exciting growth journey towards a £100m turnover milestone, we are looking for a talented and motivated Management Accountant to join our finance team. If you thrive in a fast-paced environment and want to be part of a business that values hard work, loyalty, and ambition, we'd love to hear from you. \n The Role \n Reporting directly to the Group Financial Controller, the Management Accountant will play a critical role in ensuring the finance function delivers accurate, timely, and meaningful financial information to support strategic business decisions.This is an excellent opportunity for a qualified accountant who enjoys working closely with operational teams and senior stakeholders, helping to drive profitability and continuous improvement across the business. \n Key Responsibilities \n\n • Prepare and post month-end journals within agreed Finance SLAs.\n, • Reconcile bank accounts, ensuring accuracy and completeness.\n, • Complete and review balance sheet reconciliations.\n, • Assist with the preparation of monthly management accounts.\n, • Analyse financial performance, identify variances, and investigate unusual cost trends.\n, • Prepare and submit monthly and quarterly VAT returns in line with company and HMRC deadlines.\n, • Manage prepayments and accruals, ensuring accurate financial reporting.\n, • Reconcile costing reports and validate financial data.\n, • Review and validate subcontractor payments prior to processing.\n, • Support purchase ledger and sales ledger functions as required.\n, • Produce ad-hoc financial reports and analysis, identifying trends and recommending improvements.\n, • Contribute to process improvements and enhanced financial controls across the business.\n\n About You - We are looking for an individual who is: \n\n • Comfortable working within a fast-paced SME environment.\n, • Confident supporting a small, collaborative team.\n, • Self-motivated and able to work independently with minimal supervision.\n, • Proactive, organised, and adaptable to changing priorities.\n, • Committed to delivering accurate, high-quality work.\n, • Able to balance strategic analysis with day-to-day accounting responsibilities.\n, • A strong communicator with excellent relationship-building skills.\n\n Skills & Experience \n\n • Significant experience in a similar Management Accountant position.\n, • Strong knowledge of UK accounting standards and practices.\n, • Advanced proficiency with Sage Accounting and Microsoft Excel.\n, • Excellent analytical and problem-solving abilities.\n, • Strong attention to detail and accuracy.\n, • Proven ability to manage multiple priorities and meet deadlines.\n, • Ability to work collaboratively with stakeholders across all levels of the business.\n, • Experience working within a growing, fast-paced environment is advantageous.\n, • Strong working knowledge of Microsoft Office, particularly Excel and Word.\n\n Qualifications \n\n • ACCA, CIMA, or equivalent professional accounting qualification.\n\n Whats on offer? \n\n • Competitive salary reviewed regularly.\n, • Opportunity to work within a successful and growing organisation.\n, • Supportive culture.\n, • Exposure to key business decision-making processes.\n, • Opportunity to make an impact within a dynamic finance team.\n\n If you have previous experience and this role is of interest, apply now! \n

SF Partners are looking for an experienced, hands-on Management Accountant to join the Group Finance function of a successful c.£300m turnover group. The role sits within the parent company and reports to the Group Financial Controller. \n This is initially an interim opportunity with the potential to become permanent, so we are looking for someone who can hit the ground running, quickly take ownership of their responsibilities and work confidently with minimal supervision. \n This is a hands-on accounting role with no team management responsibilities. \n The role \n You will play an important part in delivering accurate and timely financial information, supporting the month-end process and maintaining strong financial controls across the parent company. \n Your responsibilities will include: \n Preparing monthly management accounts and supporting delivery to Group deadlines \n Managing key month-end processes, including accruals and prepayments \n Taking responsibility for stock accounting, including stock counts, stock adjustments and reconciliations \n Managing and reconciling GRNI \n Maintaining the fixed asset register and associated accounting \n Preparing balance sheet reconciliations and investigating discrepancies \n Supporting forecasts, budgets and other Group reporting requirements \n Providing clear commentary and analysis on financial performance where required \n Working closely with operational and finance colleagues to resolve accounting and transactional issues \n Supporting the year-end process and working directly with external auditors \n Maintaining accurate records and ensuring appropriate financial controls are followed \n About you \n We are looking for an experienced Management Accountant who is comfortable operating in a busy, commercially focused environment. You will need to be confident getting into the detail as well as understanding how your work contributes to the wider Group. \n You will ideally have: \n Strong practical experience of management accounting and month-end \n Hands-on experience of accruals, prepayments, stock, GRNI and fixed assets \n Experience of stock counts and stock adjustments \n Previous experience of working with external auditors, or experience gained working within audit \n Strong Excel skills \n The ability to work independently, prioritise effectively and meet reporting deadlines \n A recognised accounting qualification (ACA, ACCA or CIMA) or strong relevant experience/QBE \n Experience of Dynamics 365 would be highly advantageous; previous Access Dimensions experience would also be useful \n Previous manufacturing experience is not required. Experience gained within a wholesale or distribution business would, however, be an advantage. \n This role would particularly suit someone who enjoys being close to the numbers, is comfortable taking ownership and can quickly become an effective member of an established Group Finance function. \n Payable on a day rate inside IR35. \n

Job Type: \n Fixed-Term Contract (Maternity Cover) Salary: \n £45,000-£60,000 per annum Location: \n Tipton Hours: \n Mon-Fri (8.30-5) \n Your new company \n Hays Senior Finance are supporting a well-established business in the West Midlands as they look to appoint a Management Accountant to cover a period of maternity leave. Our client is a family-run utility and civil engineering contractor who has experienced significant growth in the last decade, achieved through consistently delivering high-quality work on behalf of their strong client base. \n Your new role \n Reporting to the Group Financial Controller, you will play an important role in delivering accurate and timely financial information across the business. You will provide meaningful insight to senior stakeholders, support effective decision-making and help improve overall business performance and profitability. \n\n • Prepare and post month-end journals within agreed deadlines\n, • Assist with the preparation of monthly management accounts\n, • Complete bank and balance sheet reconciliations\n, • Prepare and process accruals and prepayments\n, • Investigate variances and unusual cost trends, escalating key findings where appropriate\n, • Prepare monthly and quarterly VAT returns in line with internal and HMRC deadlines\n, • Reconcile financial information against costing reports\n, • Review and validate subcontractor payments before processing\n, • Support purchase ledger and sales ledger activities when required\n, • Produce ad hoc financial reports and analysis to identify trends, patterns and areas for improvement\n\n What you'll need to succeed \n\n • Qualified Accountant (ACA/ACCA/CIMA)\n, • Experience within a similar management accounting position\n, • Broad understanding of UK accounting standards and practices\n, • Flexible, hands-on approach covering both financial analysis and day-to-day accounting tasks\n, • Excellent analytical and problem-solving capabilities\n, • High attention to detail and commitment to financial accuracy\n, • Strong Excel skills and experience using accounting software (ideally Sage)\n\n What you'll get in return \n In return, you will receive a competitive salary of up to £60,000 per annum (depending on experience) and the chance to join a successful, values-led organisation that is going from strength to strength. The business offers a collaborative working environment where hard work, loyalty and ambition are recognised and encouraged. Due to the nature of the role, you will either be immediately available or on very short notice and comfortable working from the office 5 days a week. \n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Science Teacher - Immediate Start \n Are you an enthusiastic Science Teacher looking for your next opportunity in a forward-thinking secondary school? We are working in partnership with a highly respected secondary setting in the West Bromwich area seeking a dedicated and motivated Science Teacher to join their team as soon as possible. \n This is an excellent opportunity to become part of a supportive and collaborative Science department with a strong focus on student engagement, academic achievement and staff development. The school is looking for a teacher who can quickly integrate into the department, build positive relationships with students and colleagues, and contribute positively to the wider school community. \n The Role \n\n • Deliver engaging Science lessons across KS3 and KS4\n, • Plan and deliver high-quality lessons that inspire a love of Science\n, • Differentiate learning to support students of varying abilities\n, • Monitor and assess student progress effectively\n, • Maintain high expectations for behaviour and achievement\n, • Contribute to the positive culture of the department and wider school\n\n The Ideal Candidate \n\n • Qualified Teacher Status (QTS) or equivalent\n, • Experience teaching Science in a secondary school setting\n, • Strong classroom and behaviour management skills\n, • Passion for inspiring and motivating young people\n, • Ability to build positive working relationships with staff, students and parents\n, • Adaptable, proactive and team-oriented approach\n\n What the School Offers \n\n • A welcoming and supportive Science department\n, • Strong leadership and excellent departmental support\n, • Modern facilities and resources\n, • A collaborative team environment where staff are valued\n, • Opportunities to share ideas and develop professionally\n, • A school committed to high standards and positive outcomes for students\n\n This is a fantastic opportunity for an ambitious Science Teacher seeking a school where they can make an immediate impact and become an integral part of a successful department. \n Applications are being reviewed immediately, with trial days and interviews taking place this week. Early applications are strongly encouraged.To find out more or express your interest, please get in touch today. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Type: \n Permanent Salary: \n £55,000-£60,000 per annum Location: \n Kingswinford/Dudley \n Your new company \n Hays Senior Finance are supporting a highly successful, PE-backed organisation in the West Midlands with the recruitment of a Finance Manager on a permanent basis. This is a unique opportunity to become part of a fast-paced business that has experienced significant growth through acquisition and continues to invest heavily in its future. \n Your new role \n Reporting directly into the CFO, you will take ownership of key day-to-day activities for the principal trading entity whilst managing a small operational finance team. \n\n • Lead the month-end process and financial reporting for the main trading entity and group holding companies\n, • Manage and develop a team covering accounts payable, payroll, banking and finance administration\n, • Support the acquisition process, including financial integration and completion of balance sheet reviews\n, • Oversee VAT, corporation tax and PAYE compliance, working closely with external advisors\n, • Manage year-end audit and statutory accounts preparation\n, • Drive improvements to financial controls, processes and reporting\n, • Develop meaningful KPIs and management information to support operational decision-making\n, • Collaborate with stakeholders across the business to improve data quality and finance processes\n\n What you'll need to succeed \n\n • Qualified Accountant (ACA/ACCA/CIMA)\n, • Strong month-end and operational finance experience, ideally gained in a growing or complex business\n, • Technically sound with knowledge of tax, VAT, statutory accounts, consolidation and cash flow\n, • High levels of accuracy, attention to detail and analytical capability\n, • A proactive, hands-on approach with the ability to thrive in a fast-paced environment\n, • Previous experience of managing and developing finance staff\n, • Strong Excel skills and good working knowledge of ERP systems\n\n What you'll get in return \n In return, you will receive a competitive salary of up to £60,000 per annum and the chance to join a high-growth business that is going through an exciting period of expansion and acquisition activity. There will be significant exposure to senior leadership as well as involvement in M&A activity and finance transformation projects. The role is office-based, so you'll be comfortable working in Kingswinford/Dudley 5 days a week. \n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Audit Manager \n Midlands | Hybrid Working | Competitive Salary + Benefits \n Are you currently working within a Top 20, mid-tier or Big 4 firm and looking for a genuine step forward in your audit career? \n We are partnering with a highly regarded accountancy firm in the Midlands that is continuing to invest in its Audit team and is seeking an ambitious Audit Manager to join its growing practice. \n This is an excellent opportunity for an experienced Audit Assistant Manager ready to take the next step, or an established Audit Manager seeking greater autonomy, client exposure and long-term progression. \n The Opportunity \n You will take ownership of a diverse portfolio of owner-managed businesses, large corporates and group audit assignments, managing audits from planning through to completion while building strong client relationships and supporting the development of junior team members. \n Working closely with Partners and Directors, you will play a key role in delivering high-quality client service, managing engagement economics and contributing to the continued growth of the firm. \n Key Responsibilities \n\n • Managing a portfolio of audit clients across multiple sectors\n, • Leading audits from planning through completion and reporting\n, • Reviewing statutory accounts and financial statements\n, • Managing and developing audit teams\n, • Acting as the primary point of contact for clients, including Finance Directors and CFOs\n, • Reviewing complex accounting and financial reporting matters\n, • Planning resources and monitoring budgets, recoveries and profitability\n, • Delivering high-quality work in line with audit and regulatory requirements\n, • Supporting business development activities, proposals and tenders\n, • Working alongside tax and advisory teams to provide a joined-up client service\n\n About You \n We're keen to speak with candidates who have: \n\n • ACA or ACCA qualification\n, • Strong external audit experience gained within UK practice\n, • Experience leading group and statutory audits\n, • Sound knowledge of IFRS and UK GAAP (FRS 101 and FRS 102)\n, • Previous responsibility for managing audit engagements and client relationships\n, • Experience coaching and developing junior team members\n, • Strong communication and stakeholder management skills\n, • Commercial awareness and an interest in developing client relationships\n\n Ideal Background \n We are particularly interested in professionals currently working within: \n\n • Big 4\n, • Top 10\n, • Top 20\n, • Independent and regional accountancy firms\n\n Suitable titles may include: \n\n • Audit Assistant Manager\n, • Audit Manager\n, • Assistant Audit Manager\n, • External Audit Manager\n, • Senior Audit Manager\n\n What's on Offer? \n\n • Clear route to Senior Manager and beyond\n, • Exposure to a broad and high-quality client portfolio\n, • Hybrid and flexible working arrangements\n, • Competitive salary and benefits package\n, • Supportive and collaborative culture\n, • Strong investment in professional development and progression\n\n If you're looking to join a firm that values technical excellence, client relationships and career progression, we'd welcome a confidential conversation. \n

We are very excited to be recruiting a HR Generalist to support our leading manufacturing client based in Kingswinford. \n \n This is an exciting opportunity for an HR professional who enjoys a hands-on, operational role while partnering closely with leaders to support business success. \n \n This position offers significant ownership, broad exposure across the business, and the opportunity to work in a dynamic manufacturing environment alongside talented colleagues and an experienced leadership team. The role provides excellent opportunities for learning, development, and involvement in UK-specific HR initiatives. \n \n What You Will Do \n As the HR Generalist, you will serve as a trusted partner to operational leaders and employees, ensuring effective HR support across our UK facility while collaborating with the wider EMEA People and Culture team. Key responsibilities include: \n\n • Partner with business leaders to provide day-to-day HR guidance and support\n, • Monitor UK employment trends, legislation, and best practices to maintain compliance\n, • Manage employee benefits and wellbeing initiatives\n, • Support absence management processes and ensure compliance with relevant policies and regulations\n, • Maintain and improve HR processes, procedures, and operational practices\n, • Lead and coordinate recruitment activities, including managing external recruitment partners\n, • Collaborate closely with HR specialists in HRIS, Health & Safety, and Employee Development\n, • Participate in UK-focused projects and continuous improvement initiatives\n, • Use data and insights to support HR decision-making and identify opportunities for improvement\n\n \n What We Are Looking For: \n\n • CIPD Level 5 qualification\n, • Minimum 5 years' experience in a generalist HR role.\n, • Strong knowledge of UK employment legislation and HR best practices.\n, • Experience in maintaining HR processes and ensuring compliance.\n, • Proficiency with Microsoft 365 and HR systems.\n\n \n The ideal candidate will have the following skills : \n\n • Enjoys operational, hands-on HR work.\n, • Builds strong relationships and partnerships across all levels of an organization.\n, • Is curious, collaborative, and highly engaged with people.\n, • Demonstrates flexibility and the ability to manage multiple priorities simultaneously.\n, • Has a practical, no-ego approach and a good sense of humour.\n, • Is comfortable providing guidance and coaching to leaders and employees.\n, • Thrives in a visible, onsite role where relationship-building is key.\n\n \n This is a full-time onsite position based in Kingswinford, Occasional travel to the Europe to the Head Office, is expected, approximately 3-4 times per year. \n \n Benefits \n In addition to a competitive salary, there are a wide range of benefits which include the following: \n\n • Company pension scheme.\n, • Private medical insurance.\n, • Life insurance.\n, • Employee Assistance Programme (EAP).\n, • Professional development and training opportunities.\n, • International collaboration and travel opportunities.\n, • Employee wellbeing initiatives.\n

As an Interim Production Manager, you will take responsibility for leading the production operation, driving performance across safety, quality, delivery and cost whilst managing a team through production supervisors and cell leaders. \n Client Details \n A company operating in the industrial and manufacturing sector, located in Tipton. Our client is a well-established UK manufacturing business with a long-standing reputation for delivering high-quality products to customers across global markets. Due to an ongoing operational requirement, they are seeking an experienced Production Manager to join the business on an interim temporary basis, providing leadership and stability across the production function. They are now seeking an Interim Production Manager to join them on an ongoing basis. \n Description \n \n\n • Managing operational activities through production supervisors and cell leaders to achieve production, quality, safety and commercial targets.\n, • Leading, coaching and developing production teams, ensuring high levels of engagement and performance.\n, • Working closely with HR to support employee relations matters, performance management and workforce planning.\n, • Ensuring compliance with all health, safety, environmental and regulatory requirements across the manufacturing facility.\n, • Planning and executing production requirements to meet customer demand and business objectives.\n, • Driving continuous improvement initiatives using Lean manufacturing, 5S and operational excellence methodologies.\n, • Supporting the delivery of preventative maintenance plans through the maintenance team to maximise equipment uptime.\n, • Monitoring operational KPIs and reporting on site performance against agreed targets.\n, • Managing production challenges and implementing effective solutions to improve efficiency and productivity.\n, • Working cross-functionally with engineering, quality, supply chain and commercial teams to deliver business objectives.\n, • Supporting ongoing operational improvement projects and change initiatives across the site.\n, • Providing visible leadership on the shop floor and promoting a culture of accountability, safety and continuous improvement.\n\n \n Profile \n A successful Interim Production Manager should have: \n\n • Previous experience leading production or manufacturing operations within an industrial or engineering environment.\n, • Strong knowledge of production processes, operational management and KPI delivery.\n, • Experience managing large production teams through supervisors and team leaders.\n, • A solid understanding of health, safety and environmental requirements within manufacturing.\n, • Excellent leadership, communication and stakeholder management skills.\n, • A continuous improvement mindset with experience of Lean manufacturing principles.\n, • Strong problem-solving and decision-making capabilities.\n, • The ability to deliver results in a fast-paced manufacturing environment.\n, • A recognised manufacturing, engineering or operations qualification would be advantageous.\n\n Job Offer \n\n • Daily rate of £500 to £600, dependent on the level of experience.\n, • Temporary position offering valuable experience in the industrial and manufacturing sector.\n, • Ongoing role with the opportunity for long term extension.\n, • Key interim leadership role at an industry leading manufacturing business.\n, • Free Parking on-site.\n\n If you're interested in this Interim Production Manager role, apply now. \n \n People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

HR Officer \n The HR Officer plays a key role in supporting the delivery of a professional, efficient and commercially focused HR service across the business. Supporting approximately 300 employees across multiple locations within the utilities, infrastructure and civil engineering sector, you will work closely with managers and employees to provide expert advice across employee relations, recruitment, absence management, performance management, payroll administration and HR compliance. \n This is a varied, hands-on role with responsibility for managing day-to-day HR operations, supporting managers with people-related matters and ensuring HR processes are delivered consistently and in line with employment legislation and company policy. \n The HR Officer will lead recruitment activity for both salaried and operational roles, deliver onboarding and induction programmes, support employee development initiatives and play a key role in driving employee engagement and organisational performance. \n Acting as a trusted advisor to managers across the business, you will provide practical and commercially focused HR guidance, helping to build management capability, promote best practice and foster a positive, high-performing workplace culture. \n The role also supports the delivery of HR reporting and people metrics, ensuring accurate workforce data is maintained and used to drive informed business decisions. This is an excellent opportunity for an experienced HR professional who enjoys a broad generalist role within a fast-paced, growing organisation. \n Key Responsibilities \n\n • Provide HR advice and guidance to managers and employees on a wide range of people matters.\n, • Manage employee relations cases including absence management, disciplinaries, grievances, capability and performance issues.\n, • Lead recruitment campaigns for operational and office-based vacancies, ensuring a positive candidate experience.\n, • Deliver onboarding and induction programmes for new starters.\n, • Support managers in conducting investigations, formal meetings and appeals.\n, • Monitor absence levels, identify trends and support managers in reducing sickness absence.\n, • Manage family-friendly policies and processes, including maternity, paternity, shared parental leave and flexible working requests.\n, • Produce and analyse HR reports covering recruitment, attrition, absence, probation reviews and workforce metrics.\n, • Ensure employment contracts and HR documentation are issued accurately and within required timescales.\n, • Support payroll administration activities and ensure employee records are maintained accurately.\n, • Promote compliance with employment legislation, GDPR requirements and company policies.\n, • Coach and support managers to improve people management capability and decision-making.\n, • Contribute to continuous improvement initiatives across HR processes, policies and systems.\n, • Conduct exit interviews and provide feedback and recommendations to management.\n, • Support employee engagement, wellbeing, diversity and inclusion initiatives across the business.\n\n Qualifications \n\n • CIPD Level 3 or above.\n, • Minimum of 5 years' experience within an HR role.\n, • Strong understanding of employment legislation and HR processes.\n, • GDPR awareness/training.\n, • Excellent written and verbal communication skills.\n\n \n \n \n

Are you a passionate and dedicated SEN Teacher looking to make a real difference in the lives of young people? Prospero Teaching is seeking experienced and enthusiastic Secondary SEN Teachers to join specialist SEN schools on a long-term basis. \n At Prospero Teaching, we work closely with specialist provisions and SEN schools across the region, providing high-quality teaching professionals who are committed to helping students achieve their full potential. This is an excellent opportunity to work within a nurturing environment where every student's individual needs are recognised and supported. \n The Role: \n\n • Deliver engaging and differentiated lessons to secondary-aged students with a range of additional needs, including Autism (ASC), ADHD, Moderate Learning Difficulties (MLD), Severe Learning Difficulties (SLD), SEMH and Communication & Interaction Needs.\n, • Create a positive, structured, and inclusive learning environment that supports both academic progress and personal development.\n, • Adapt teaching strategies and resources to meet individual EHCP targets and learning needs.\n, • Work collaboratively with Teaching Assistants, SENCOs, therapists, and other professionals to provide a holistic approach to student support.\n, • Assess, monitor and record student progress, implementing interventions where required.\n, • Support students with social, emotional and behavioural development, promoting independence and confidence.\n, • Contribute to annual reviews, progress reports, and multi-agency meetings where appropriate.\n, • Maintain high expectations of behaviour, engagement, and achievement.\n\n The Ideal Candidate Will: \n\n • Hold Qualified Teacher Status (QTS), QTLS, or an equivalent recognised teaching qualification (essential)\n, • Have previous experience teaching children or young people with SEND, ideally within a specialist SEN school or alternative provision.\n, • Demonstrate a strong understanding of Autism, ADHD, SEMh and other additional learning needs.\n, • Be patient, resilient and adaptable, with a genuine passion for inclusive education.\n, • Have excellent classroom management and communication skills.\n, • Be committed to safeguarding and promoting the welfare of children and young people.\n, • Hold an enhanced DBS registered on the Update Service (or be willing to apply for one).\n\n To Be Eligible for Any Job with Prospero Teaching, You Must: \n Hold Right to Work in the UK. \n Hold an enhanced child barred list DBS certificate registered with the online update service, or be willing to process a new application. \n Provide two professional child-related references covering at least the last two years. \n To be considered for this role, please apply with a copy of your up-to-date CV. Unfortunately, only shortlisted candidates will be contacted. \n Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register and pass all safeguarding and vetting checks with Prospero Teaching before commencing work. Any adult working with children and young people is responsible for safeguarding and promoting their welfare.

Environmental & Compliance Manager (Waste & Recycling) | c£50–£55k + Benefits | Dudley \n Take ownership of environmental compliance. Navigate regulatory change. Support future growth. \n We are recruiting for an experienced Environmental & Compliance Manager to join a well-established business operating within the waste management, recycling and resource recovery sector. \n This is a newly created role, responsible for environmental compliance and waste compliance across several local operations. With increasing regulation and a number of future development projects planned, you'll play a key role in ensuring the business remains compliant while supporting its continued growth. \n Compliance & Environmental Manager - The Role \n Reporting directly to a Director and working closely with operational management and a wider group environmental function, you'll take hands-on responsibility for environmental compliance, including: \n\n • Managing environmental permits, exemptions, variations and associated regulatory requirements.\n, • Ensuring compliance with relevant waste and environmental legislation, including evolving requirements such as digital waste tracking.\n, • Maintaining oversight of waste classifications, codes, documentation, movements and downstream outlets.\n, • Liaising directly with the Environment Agency and other relevant regulatory bodies.\n, • Managing water discharge consents and other environmental notifications.\n, • Supporting planning, permitting and environmental requirements for new sites, operational changes and expansion projects.\n, • Supporting integrated management systems including ISO and 45001.\n, • Advising operational teams and management on environmental compliance and regulatory change.\n\n About You \n Previous environmental/compliance experience within the waste management, recycling or resource recovery sector is required. \n We're looking for an experienced Environmental Manager, Environmental Compliance Manager, Waste Compliance Manager or similar who understands the regulatory environment and can apply that knowledge practically within an operational business. \n\n • Working knowledge of Environmental Permitting Regulations within waste/recycling.\n, • Experience managing environmental permits, exemptions and compliance requirements.\n, • Good knowledge of waste classifications, codes, duty of care and associated documentation.\n, • Experience dealing directly with the Environment Agency.\n, • Understanding of waste movements and downstream outlet compliance.\n, • Knowledge of ISO management systems, particularly ISO 14001.\n, • The ability to interpret regulatory change and translate it into practical actions for the business.\n, • Strong communication skills with the confidence to work across operations, senior management, regulators and external stakeholders.\n, • Relevant environmental or waste management qualifications would be advantageous, although practical industry experience is more important.\n, • Experience of international waste shipments would be beneficial but isn't essential.\n\n Apply today for a confidential discussion. \n Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Technical Manager \n Location: Dudley, West Midlands Salary: £45,000 - £50,000 per annum Hours: Days (44 hours per week) \n About the Company \n We're recruiting on behalf of a leading foundry and heavy engineering manufacturer in the Black Country that is undergoing an exciting period of growth. Following significant investment in new equipment, automation technology, and increased production capacity, the business has expanded to its largest workforce to date and continues to strengthen its position within the UK manufacturing sector. With a strong pipeline of work, modern facilities, and long-term growth plans, this is an excellent opportunity to join a forward-thinking employer that values skill, commitment, and career development. \n The Opportunity \n Due to continued growth and investment, our client is seeking an experienced Technical Manager to lead its engineering and process improvement activities. Reporting to the Manufacturing Director, you will drive quality improvements, reduce scrap, improve yield, support new product introduction, and lead a team responsible for delivering technical excellence across the foundry. This is a key leadership role within a business investing heavily in technology, automation and future growth. \n Key Responsibilities \n\n • Lead and develop the Technical Department.\n, • Drive scrap reduction, yield improvement and quality initiatives.\n, • Lead MAGMASOFT simulation, metrology and 3D scanning activities.\n, • Manage tooling control, maintenance and supplier relationships.\n, • Evaluate and implement new manufacturing technologies and processes.\n, • Lead root cause analysis and corrective action activities.\n, • Coordinate NPI projects and provide technical support for quotations.\n, • Liaise with customers, suppliers and subcontractors on technical matters.\n, • Manage process control systems, testing and calibration activities.\n, • Monitor KPI performance and deliver continuous improvement projects.\n\n Leadership Responsibilities \n\n • Manage, mentor and develop Technical, Engineering and Laboratory teams.\n, • Support recruitment, training, performance reviews and succession planning.\n, • Maintain skills matrices and improve workforce flexibility.\n\n What We're Looking For \n\n • Proven experience in a Technical Manager, Foundry Manager, Senior Process Engineer, Manufacturing Engineering Manager, Metallurgical Manager or similar leadership role.\n, • Strong background within foundry, castings, heavy engineering or metals manufacturing environments.\n, • Experience of process improvement, yield optimisation and scrap reduction programmes.\n, • Knowledge of casting simulation software such as MAGMASOFT.\n, • Experience managing technical teams and driving operational performance.\n, • Understanding of root cause analysis and continuous improvement methodologies.\n, • Experience supporting new product introduction and customer-facing technical activities.\n, • Strong leadership, communication and stakeholder management skills.\n, • A proactive and hands-on approach with the ability to drive positive change.\n\n What's on Offer? \n\n • £45,000 - £50,000 depending on experience.\n, • Leadership role within a growing manufacturer.\n, • Significant investment in equipment, technology and automation.\n, • Opportunity to influence quality, process and engineering improvements.\n, • Long-term career prospects.\n\n Apply Now \n If you're an experienced foundry, castings or manufacturing professional looking to take ownership of a key technical function within a growing and ambitious business, we'd love to hear from you. \n If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

tonies is the world’s leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination.The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. • UK Operations, • Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews, • Handle escalated tickets where manager input is required, • Deliver training for new starters, • Complete Quality Assurance Audits, • Process Adyen and PayPal disputes, • Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions., • Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise, • Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders., • Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience, • Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points, • BPO Management, • Ensure the BPO agents provide an amazing customer experience across all support channels, • Responsible for hitting Global Customer Happiness KPIs, • Main contact point for BPO for any UK customer related issues, • Mentor and provide support for tickets and questions escalated by BPO agents, • Global Collaboration, • Work with Global Zendesk administrator in order to design and implement chatbot experiences, • Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials, • Calibrate with other Global Customer Happiness teams on Quality Assurance topics, • Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues, • Experience managing or working closely with a BPO or outsourced support partner, • Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management, • Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus, • Proven ability to design, deliver, and continuously improve training programs, • Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements, • Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements, • Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal, • Strong communicator, comfortable owning escalated and high-risk customer issues, • You must be currently located in the UK., • Global Teamwork: We collaborate across departmental and country borders. You’ll be part of a truly international community where every voice is heard., • Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself., • Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we’ll share during the recruiting process., • Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone., • Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie’s ears., • Tonie Discounts: Enjoy attractive discounts on our entire range of products. You’ll quickly become the favorite guest at every birthday party!, • Rest & Recharge: Great work requires a clear head. You’ll enjoy generous paid time off to ensure you have plenty of time for your own stories.As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you!Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children’s screen time.

The Role PebblePad and myday help universities create meaningful digital learning experiences and connected campuses. PebblePad enables institutions to support authentic assessment, professional development, and reflective learning through portfolio-based pedagogy. myday provides the digital campus platform that connects students with the services, systems, and communities that shape their university experience. Together, we partner with universities globally to improve student success, engagement, and employability. We are looking for a commercially focused Customer Success Manager who can strengthen institutional partnerships, drive adoption, and unlock expansion opportunities. This is a commercially focused Customer Success role, with responsibility for both customer outcomes and revenue growth. This role will drive retention, expansion, and strategic growth across a portfolio of education customers in the EMEA region. You will act as the primary strategic partner for institutions, ensuring they realise value from PebblePad and myday while identifying opportunities to expand usage across faculties, departments, and institutional initiatives. Success in this role is measured through renewals, account growth, product adoption, and long-term customer advocacy. About You We are looking for someone who combines commercial thinking with strong relationship skills and an understanding of education. You will be comfortable engaging senior university stakeholders while identifying opportunities to grow partnerships. You will be proactive, commercially curious and confident in taking ownership of your accounts. You will enjoy understanding a customer's wider goals and finding ways to connect those goals to the value our products can provide. Must-Have Experience • 3+ years' experience in Customer Success, Account Management, Strategic Account Management, Commercial Partnerships or a similar customer-facing commercial role., • Proven experience managing and growing a portfolio of SaaS accounts., • Demonstrable experience contributing to or owning renewals, retention and/or expansion revenue., • Experience managing complex accounts with multiple stakeholders and decision-makers., • Strong stakeholder management skills, with experience engaging senior-level contacts., • Proven ability to identify customer needs, risks and commercial opportunities., • Excellent communication, presentation and relationship-building skills., • A strong commercial mindset and understanding of revenue and retention drivers., • A proactive, organised and accountable approach to managing a portfolio of customers., • Comfortable using data, customer insight and performance metrics to inform priorities and decisions., • Ability to navigate complex organisations. Nice-to-Have Experience • Experience working with universities, colleges or the wider education sector., • Experience managing accounts across multiple products or solutions., • Experience developing customer advocates, case studies, references or conference speakers., • Understanding of higher education priorities such as student experience, employability, digital transformation, curriculum development or professional identity., • Experience working with customers across multiple countries. Key Responsibilities • Account Ownership & Commercial Growth, • Own a portfolio of university accounts across EMEA, • Drive renewals and expansion revenue across PebblePad and myday, • Develop strong account plans for each customer, identifying opportunities, risks and strategic priorities., • Identify and develop opportunities for:, • Faculty-level expansion, • Additional programmes or departments, • Cross-product adoption (PebblePad ↔ myday), • Institutional strategic initiatives, • Proactively identify opportunities to increase the value customers receive from our products., • Partner closely with Sales to convert key expansion opportunities into revenue, • Maintain a clear understanding of the commercial position, renewal status, risks and growth potential of each account. Strategic Customer Partnership Act as a strategic partner and trusted advisor, helping customers identify opportunities to maximise the value of their investment. • Build trusted relationships with senior stakeholders including:, • CIOs, • Directors of Digital Education, • Learning & Teaching leaders, • Student Experience leadership, • Support institutions in aligning PebblePad and myday with strategic priorities such as:, • Employability and professional identity, • Competency-based education, • Digital student experience, • Curriculum redesign Adoption & Value Realisation • Work with customers to develop adoption strategies and increase engagement across their institution., • Ensure customers achieve measurable value from PebblePad and myday, • Monitor product adoption and engagement, • Identify risks early and implement success plans, • Lead business reviews demonstrating impact and outcomes Customer Advocacy • Build strong relationships that encourage customers to actively advocate for PebblePad and myday. Identify opportunities for:, • Case studies, • Conference presentations, • Peer-to-peer references, • Support the broader PebblePad community through engagement and knowledge sharing Cross-Functional Collaboration • Work closely and collaborate with the following internal teams to ensure customers receive a consistent and high-quality experience., • Sales, • Product, • Professional Services, • Demand Generation, • Share customer insight across the business and provide feedback on product development and market trends, • Support institutional pilots and strategic initiatives Key Metrics for Success • Net Revenue Retention, • Gross Revenue Retention (GRR), • Non-Recurring Revenue (Professional Services), • Expansion revenue, • Product adoption and engagement, • Customer satisfaction and advocacy Skills & Approach We're looking for someone who is: • Commercially curious – naturally looks for ways to create additional value for customers and grow accounts., • Customer-focused – genuinely motivated by helping customers achieve their goals, rather than simply managing the relationship., • Proactive – anticipates customer needs and risks rather than waiting for issues to arise., • Strategic – understands the wider institutional context and connects our products to customer priorities., • Confident and credible – comfortable engaging senior stakeholders and challenging customers constructively when appropriate., • Collaborative – works effectively across Sales, Product, Professional Services and Demand Generation., • Organised and accountable – able to manage competing priorities across a portfolio of complex accounts., • Curious and adaptable – willing to learn, ask questions and develop a strong understanding of our products, customers and market., • Relationship-driven – builds trusted, long-term partnerships and understands the importance of customer advocacy. Why Join PebblePad • Work with leading universities globally, • Be part of a mission-driven company improving learning and student experience, • Help shape the future of digital education and campus engagement, • Join a collaborative and passionate team working at the forefront of EdTech innovation, • Work in a role where you can have a direct impact on customer outcomes and business growth. What Success Looks Like in Year One • Strong relationships established with key accounts, • Account plans for every single account including opportunities for expansion and mitigation plans for risks, • >95% renewal of existing ARR, • Expansion of PebblePad or myday into additional faculties or programmes >110% Net Retention Revenue, • Increased institutional adoption and engagement, • Development of customer advocates and case studies Additional Information The role is full time and remote. Some travel will be required to customers, conferences, and company events. As an international organisation operating across multiple time zones, occasional work outside standard business hours will be required to support our global customers and teams. We believe in inclusion and diversity and are proud to be an equal opportunities employer.

Job title: Customer Retention Agent Salary: £26,436 with uncapped commission 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday) About the role: Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally. As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities. • Retain customers, contributing the company goal of a 1% churn of customer base., • Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses., • Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible., • Use Net Promoter Score results from cancellations to address detractor issues., • Be the first escalation point of contact for customer complaints and cancellations, ensuring compliance with terms and conditions and effectively resolving complaints with the Customer Experience Team., • Answering customers' billing and subscription queries., • Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth., • Ensure all customers understand the value of the company’s products and services., • Deliver against KPIs in key areas of activity and productivity., • Optimize customer experience by effectively utilizing the CRM., • Follow all relevant processes and proactively give feedback to improve them. Why EposNow… Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us! Benefits: • Casual dress, • Company events, • Company pension, • Employee discount, • On-site parking, • Referral programme Our Interview Process Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team. Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role. We aim to keep our recruitment process straightforward, engaging and respectful of your time.