Customer Support Analyst
5 days ago
Oldbury
Location: Oldbury | Hybrid: 2 days office / 3 days home 6-month contract | Full-time We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role. This is a customer service role in a technical environment. You don’t need a strong IT background – what matters most is how you deal with people. If you’re a confident communicator, organised, and enjoy helping users solve problems, this is a great opportunity to build a career in IT. You’ll be supporting users with day-to-day IT issues, managing cases through a ticketing system, and working closely with colleagues across the wider IT function. Full training will be provided. What you’ll be doing • Acting as a first point of contact for user support, • Logging and managing queries through a ticketing system, • Working within SLAs and service targets, • Owning issues through to resolution or escalation, • Keeping users updated and informed, • Working collaboratively with Infrastructure, Security and PMO teams What we’re looking for • Experience in customer service, support, call centre, helpdesk or similar, • Strong communication skills and a professional approach, • Comfortable working with customers and stakeholders, • Well organised with good attention to detail, • Positive, reliable and team-oriented, • Tech-savvy and keen to learn Nice to have (not essential) • MacOS / iOS or Windows experience, • Microsoft and Google tools, • Ticketing or ITSM systems What’s on offer • Hybrid working (2 days office, 3 from home), • Supportive team and structured onboarding, • Opportunity to move into more technical roles over time If you’re looking for a customer-focused role with real development potential in IT, this is a great place to start. Apply now for immediate consideration.