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About nGeneration nGeneration is a specialist IT Maintenance and Support business, partnering with clients across the hospitality and retail sectors. Our success comes from combining technical expertise with a people-first culture. We’re passionate about creating a workplace where employees feel supported, valued, and empowered to thrive. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location. We are looking for an experienced HR Manager to join our team and take ownership of all core HR functions. This role will work closely with our People Manager and Fleet Facilities Manager to ensure our people, policies, and culture are aligned with business growth. The Role As HR Manager, you’ll be responsible for ensuring compliance with employment law and best practice, while also driving initiatives that enhance employee engagement and performance. You’ll manage all core HR processes, from recruitment compliance to employee relations, and act as a trusted advisor to managers and staff. This is a hands-on role with real influence, ideal for someone who thrives in a growing business and wants to make a tangible impact. Key Responsibilities Own and maintain HR policies, contracts, and procedures in line with employment legislation Oversee recruitment compliance: right-to-work checks, offer letters, contracts Support and advise managers on employee relations (disciplinaries, grievances, performance management) Lead the performance review process and ensure consistency across teams Track training compliance and support employee development initiatives Act as the point of escalation for HR queries raised by other managers Provide HR reporting and insights to the leadership team About You We’re looking for someone who is: Knowledgeable credible — confident in employment law and HR best practice Trusted approachable — able to support both employees and managers with sensitive issues Organised methodical — capable of managing multiple HR processes consistently Detail-focused — ensuring accuracy in documentation, payroll, and compliance Proactive solutions-driven — someone who spots risks and finds practical ways forward SALARY: £35,000 to £40,000 per annum depending on qualifications and experience. JOB TYPE: Full-Time, Permanent TYPICAL WORKING HOURS: Monday to Friday 9:00 to 17:30 with a 1 Hour break through out the day. Candidate should be advised that they may have to work different hours as and when required by the business. OFFICE LOCATION: Vaughan Park, Tipton, DY4 7UJ Requirements Previous HR management experience, ideally within a growing SME Strong knowledge of UK employment law Experience in employee relations casework (grievances, disciplinaries, etc.) Excellent communication and influencing skills Excellent IT Skills, specifically the Microsoft 365 Package CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable Attention to detail is essential in this role Benefits Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include: Training : We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us. Annual Performance Bonus : We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus. Company Events and Team Parties : We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.

Our client is looking for a highly organised, proactive Business Manager to strengthen their operations team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys a varied workload across administration, operations, and basic HR support. Key Responsibilities: • Managing suppliers, stock ordering and project documentation, • Coordinating customer site visits and installation schedules, • Handling incoming customer queries and support requests, • Overseeing office Health & Safety compliance, • Managing invoicing, payments and credit control, • Scheduling meetings, taking minutes and supporting internal communication, • Assisting with HR duties including onboarding and staff documentation, • Organising company events, travel and logistics, • Managing SLAs, renewals and general project coordination Ideal Background: • 3+ years in a senior administrative or business support role, • Confident liaising with clients, board members and senior leadership, • Excellent written and verbal communication skills, • Proactive, solutions-focused and able to work independently, • Experience with Pipedrive and QuickBooks is highly desirable, • Knowledge of office-based H&S is an advantage Benefits Include: • Company pension, • Flexitime + work-from-home options, • Free on-site parking, • Company events & mentoring programme

Deputy Manager Supported Living & Mother and Baby Unit Location: Halesowen, West Midlands Salary: Up to £35,000 per annum (Full-time, Permanent) About the Service We are a specialist supported living service providing care and support to young people aged 1618 years across 10 self-contained apartments , as well as a dedicated Mother and Baby Unit . Our aim is to help young adults and young parents from traumatic or challenging backgrounds develop the skills, confidence, and resilience they need to lead independent and fulfilling lives. Role Overview As Deputy Manager , you will play a key leadership role in ensuring the highest standards of care and safeguarding across both settings. Working closely with the Responsible Individual, you will support the day-to-day management of the service, provide supervision and guidance to a team of up to 6 Support Workers , and ensure compliance with regulatory and organisational standards. This role requires a compassionate, proactive, and resilient individual with experience supporting young people facing emotional, behavioral, or social challenges. Key Responsibilities Support the Responsible Individual in the operational management of the service. Oversee and lead a team of Support Workers, providing regular supervision, training, and mentoring. Ensure all care plans, risk assessments, and safeguarding procedures are current, robust, and person-centred. Promote a positive, safe, and nurturing environment where young people and young parents can thrive. Support the development of independence, life skills, and positive parenting practices within the mother and Baby Unit. Ensure full compliance with Ofsted, local authority, and internal quality standards. Participate in on-call and rota cover as required . Liaise effectively with social workers, families, external agencies, and professionals to ensure holistic care and support. Monitor and report on the quality-of-care delivery and outcomes for young people. Contribute to service improvement and development initiatives. Requirements Minimum of Level 3 Diploma in Health & Social Care (Children and Young People) or equivalent. Experience working with vulnerable young people , particularly those with emotional or behavioral challenges. Strong leadership and team management skills. Knowledge of safeguarding, risk management, and Ofsted regulations. Excellent communication, organisational, and interpersonal skills. Resilience, empathy, and a genuine commitment to improving young peoples lives. Experience in a mother and Baby Unit or similar supported accommodation. Whats on Offer Competitive salary of up to £35,000 per year Ongoing professional development and training opportunities Supportive and inclusive working environment Opportunities for career progression within a growing organisation Pension scheme and employee well-being support How to Apply If you are passionate about empowering young people to overcome adversity and build a positive future, we would love to hear from you. TPBN1_UKTJ

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Are you an experienced insurance professional with a passion for delivering exceptional customer outcomes? Do you thrive in a fast-paced environment where you can build strong relationships and provide expert advice? If so, we’d love for you to join our team as an Account Manager in our Brierley Hill office! As an Account Manager, you will take responsibility for a portfolio of approximately 250 customers. Your role will focus on optimising customer retention and growing the portfolio by delivering exceptional advice and tailored insurance solutions. How you'll make an impact • Managing a portfolio of circa 250 customers, ensuring their needs are met with the highest level of service., • Sourcing the most appropriate products and placement solutions to meet customer requirements., • Delivering excellent customer outcomes by providing expert advice and guidance., • Assisting in the renewal process, gathering information and documentation for existing customers regarding renewals and mid-term adjustments., • Following up on new and existing renewal business quotations and identifying alternative quotes for customers., • Liaising regularly with third-party insurers and ensuring all data is accurately recorded in the system., • Commercial insurance experience is essential., • High level of technical acumen across a wide range of business sectors and classes of insurance., • Excellent advisory and communication skills, with the ability to build strong rapport with clients., • Strong planning, analytical, and risk awareness skills., • Proven ability to upsell and identify growth opportunities., • Competence in quality and conduct, with a focus on delivering outstanding customer outcomes., • Ability to work independently and manage your own workload effectively., • Eligible to work in the UK. #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.