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If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.Role: ERP Support Analyst | Application Support Salary: Up to £40,000Location: Wolverhampton The Role • Support and troubleshoot business-critical applications and ERP systems, • Manage incidents, service requests, problem investigations and change requests, • Work closely with users and stakeholders across multiple sites, • Create and maintain support documentation, process guides and knowledge articles, • Help improve support processes and introduce more efficient ways of working, • Support system upgrades, migrations and post-implementation activities, • Ensure support requests are managed within agreed service levels What We're Looking For, • Experience in an Application Support, ERP Support or Systems Support role, • Knowledge of ERP systems, ideally Microsoft Dynamics AX, • Understanding of ITIL and service management processes, • Strong troubleshooting and problem-solving skills, • Experience working with service desk/ticketing systems, • Good documentation skills and attention to detail, • Confident communicator who can work with both technical and non-technical users, • Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.

The Senior Financial Planning & Analysis (FP&A) Analyst will play a key role in driving the financial planning, budgeting, and analysis processes for revenue and related metrics and costs across multiple geographical regions. This role will involve leading complex data analysis, developing sophisticated financial models, and preparing insightful reports and presentations for senior management. The Senior Analyst will also partner with business leaders to provide strategic financial guidance and support key decision-making. • Financial Analysis: Analyze financial data and provide insights on revenue metrics. Proactively identify trends, risks, and opportunities to improve financial performance., • Budgeting and Forecasting: Own and drive the preparation of budgets and financial forecasts in collaboration with the Senior Manager. Develop and implement robust forecasting methodologies., • Financial Reporting: Prepare impactful financial reports and dashboards for senior management, clearly articulating key financial metrics, trends, and actionable insights., • Financial Modeling: Develop and maintain complex financial models to support strategic initiatives, business cases, and long-term planning. Evaluate and improve existing models., • Data Management: Ensure the integrity and accuracy of financial data, driving improvements in data collection and analysis processes., • Collaboration & Business Partnership: Partner effectively with cross-functional teams, acting as a trusted financial advisor and providing strategic financial guidance., • Education: Bachelor's degree in Finance, Accounting, Economics, or a related field., • Experience: Minimum of 5 years of experience in financial analysis, planning, or budgeting, or a related field, at a SaaS or technology company, • Skills: Strong analytical and problem-solving skills, spreadsheet proficiency in financial modeling and forecasting. Ability to work with large datasets and practical understanding of SQL will be a huge asset, • Attention to Detail: High attention to detail and accuracy in data analysis and reporting., • Excellent communication and presentation skills., • Ability to work collaboratively with cross-functional teams., • Strong organizational and time-management skills. Some of the benefits we offer: • A holiday allowance of 25 days + public holidays + your birthday day off., • Vitality Private Medical Cover, (including dental and optical) with self-funded top up options for dependents., • Lifestyle discounts available through Vitality insurance., • Life assurance (4 x your annual salary), • Aviva Group Income Protection - 13-week waiting period, 75% of salary for up to 5 years, • Enhanced maternity pay, • Enhanced salary sacrifice pension scheme- employee contributes 5% and Booksy matches at 5 %, • Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers), • We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in. A bit about Booksy: A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more. ~ Booksy Team

Job Title: Product Owner - 12-month fixed term contract Location: Remote, UK Reports to: Product Manager Work schedule: Mon – Fri, 37.5 hours per week Who are VitalHub? VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance. From patient-facing apps and in-hospital flow management to national system control centres supporting the provision of healthcare services across US, UK, Canada, Middle East & Australia, our solutions exist to deliver an eco-system of joined-up technical infrastructure and centralised data integration. The Opportunity: The Product Owner will work with the product(s) and project(s) that are assigned to you as part of your portfolio. You will be considered a “details” person. You will work with your assigned Product Manager to build products from existing ideas and promote new ideas based on your product experience and your contact with customers. You must possess a unique blend of business and technical savvy; ability to see a big picture vision and help drive to make that vision a reality. You must enjoy spending time in the details of a product and to understand its problems and find innovative solutions. Most importantly, you must be able to lead a product backlog and plan and ensure their execution and success. You are the liaison between Product Management and Development. The ideal candidate will be able to communicate effectively, be highly detail-oriented and have a passion for learning about the products and determine how best to improve them. Your Responsibilities: • Manage and prioritize a product backlog that defines the strategic work to be completed that will be shared internally and drives the development work that will be done for the product., • Gather, define and write up the product and services requirements; getting input from customers, prospects, partners, sales, development, external market trends and competitors in defining a cohesive set of product requirements and features that are market-driven and can be feasibly delivered., • Produce Business Requirements Documents, Business Cases, Product Release Plans and other documents as required., • Promote high standards and innovation in product changes and new features., • Define the product release cadence with the Product Manager and ensure that releases are done properly, on time and on budget., • Be hands on in approach and help fill gaps as required for the product success., • Provide input on how resources should be allocated across product initiatives., • Proactively identify risks, concerns, issues, and intervene as required to ensure that product releases remain on track., • Proactively identify, intervene and mitigate significant product risks., • Provide release progress updates to Product Manager and/or stakeholders., • Responsible for helping onboard new staff and providing them initial knowledge of the product., • Work with all the teams related to the product that they are following VitalHub’s defined standards, best practices, and processes., • Answer product-related questions from the Sales, Business Development, Marketing and external Business Partner organizations., • Ensure that the professional services, sales, development and customer support have all the product information and understand product releases to ensure product success., • Ensure the product requirements are effectively communicated throughout the respected teams., • Build solid client relationships prioritizing client satisfaction. Be a client advocate., • Help with technical presentations and product demonstrations at customer briefings, industry conferences, and other public-speaking forums., • Ensure that all product team members are happy, productive, and valued team members. Essential Experience: • Demonstrable experience as a Product Owner, Scrum Master or Business Analyst, • Excellent written and verbal communication skills., • Experience working across the full product development lifecycle and coordinating UAT phases with business users., • Experience of writing requirements documentation/stories, • Experience of working closely with developers and business users in a highly collaborative environment, • Experience of working in agile development teams, • Experience of using defect tracking and test management tools such as JIRA, Zephyr, confluence., • Experience in requirements management, • Ability to learn product configurations and train internal stakeholders or customers Nice to Haves: • Strong analytical and problem-solving skills., • Excellent Teamwork skills with proven ability to influence cross-functional teams without formal authority., • Active listening skills and multi-tasking capability, • Project Management experience or relevant qualifications, • Technical product knowledge or domain expertise, • Market research and competitive analysis skills Our Interview Process: • Initial screening call with the Talent Team, • Virtual Interview with the Product Manager – verbal and technical assessment, • Virtual Interview with the Head of Product Management & Head of HR As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ London/Cardiff/UK Remote | 💰£56,000 - £70,000 dependent on experience + | ✨ ⭐ Our Finance team We're looking for a highly proactive, enthusiastic and commercially-minded Treasury product control analyst to work within our Financial team, and help us build a world-class finance function. This role would be well suited to a qualified, or soon to qualify, accountant with a background in Treasury financial reporting and control. We have some really exciting challenges coming up like systems implementation, expanding into the European Union, continuing to grow our customer base, keep growing our lending business and adding to our marketplace which all leads to exciting Treasury activity including investment activity and derivative execution. You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You’ll join the Finance team and report to our Treasury Product Controller. 🔑 You’ll play a key role by... • Working very closely with our Product Controller and Treasury team as we continue to build our product control capabilities in Finance, helping support Treasury with all market execution activity., • Take ownership of the daily control processes around Treasury products, including trade confirmations, trade market matching, collateral management, daily profit and loss reporting, valuation controls around Treasury financial instrument pricing and helping to build out best-practice, scalable controls., • Help manage a tight process with the rest of our Finance team to ensure a swift month-end close process for Treasury reporting, including derivative and hedge accounting processes., • Understand the Treasury business and their products to write insightful management commentary., • Work with our engineers and data teams to automate the production elements of this role, allowing you to focus on the parts of the role where your knowledge and skills provide the most value., • Assist with the implementation of our new accounting system, from a Treasury perspective, to make sure we are taking advantage of all its features to minimise manual elements of reporting., • Learn SQL skills to run reports and propose solutions that make our processes efficient and scalable., • Maintain existing and develop new controls that protect our financial data and our balance sheet substantiation process., • Support our year end process working with external auditors and our Financial Reporting squad., • Review new Treasury products, assessing the accounting and implementing them in our banking platform and accounting system; including configuration of account mapping in our Treasury Management system., • Work with 2LoD and 3LoD to develop a robust control environment., • Prepare monthly management and ad-hoc reports, offering meaningful analysis of movements., • Resolve miscellaneous inquiries and supporting the overall Finance team wherever needed - from forecasting and valuations, to bank transfers and new system implementations. 🤩 We’d love to hear from you if… • You’re a qualified, or soon to qualify, accountant and have had 1-2 years’ experience in product control (bonus points for Treasury experience)., • You have a great eye for detail., • You’re fascinated by the banking and regulatory landscape, and have a good understanding of key financial controls., • You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors., • You’re comfortable translating complex information into simple words for people with diverse backgrounds., • You’re interested in using data (SQL skills would be a bonus)., • You thrive in a dynamic and constantly evolving environment., • What we’re doing at Monzo excites you! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£56,000 - £70,000 dependent on experience ➕ share options. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London/Cardiff) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 3 key steps: • Recruiter Screening Call, • 45 Minute Role Specific Interview, • 45 Minute Behavioural Interview This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. For more insight into the hiring experience at Monzo, check out our blog post. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TP2 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Business Analyst Job Type: FTC (Fixed Term Contract) Duration: Until Dec 2025 Salary: £55,000 - £65,000 Per Annum Pro Rata, Plus TXP Benefits (Holiday, Pension, Healthcare etc) Location: Hybrid Working - 1 day a week onsite in Warwickshire, the rest can be remote TXP is expanding their Business Analysis capability, and we're recruiting for well-rounded and seasoned Business Analyst's to work onsite for our leading Midlands-based financial services client. This is a superb opportunity to join the TXP BA practice - working for TXP as part of our EOD model (Experts on Demand) and working onsite with our Financial Services client in Warwickshire. This role is to support the increase in demand from projects and business change initiatives (EOD Model). The role will be a mixture of remotely based work and on client site in Warwickshire - once a week onsite, the rest can be remote working. Our client currently has a significant number of change programmes in key areas of our business including projects in digital customer management, finance, general insurance policy management systems, and regulatory change. This requirement is due to increased customer demand in the financial services sector, and TXP are looking to hire accomplished Business Analyst's to start in July 2025. As a Business Analyst, you'll facilitate communication and effective interaction between stakeholders and development teams. You'll assist the business in applying both Agile and Waterfall methodologies effectively and you'll collaborate closely with Developers and Testers, ensuring requirements are understood and align to solution outcomes. This growing team provides analysis services to key stakeholders across the business to enable successful, forward-thinking business change that meets the needs and expectations of the organisation and customers. Ideal Experience: • Strong experience as a Business Analyst, • Facilitation of workshops, requirements gathering, • Systems Analysis, • Comfortable with data mapping working with MI, • Agile, Waterfall methodology experience, • Experience of process mapping tools, • Strong analysis, process modelling experience, • Experience of establishing effective relationships with and influencing stakeholders, • Solid knowledge of Business Analysis, including the application of appropriate tools and techniques, • Knowledge and experience documenting requirements using Use Cases/UML or User Stories and BPMN for processes, • General Insurance or Pensions/Investments/Protection experience or other Financial Services As our client implements high-profile change initiatives across the business, there really is no better time for experienced Business Analysts to join TXP. TXP has a relaxed environment with a hybrid working model, and we are committed to ensuring all our people have a good work-life balance. The salary is £55,000 - £65,000 Per Annum (dependant on experience level) and also comes with a TXP Benefits package (Holiday, Private Medical, Pension etc). If you would like to be considered and have experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for an immediate response and informal discussion. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Trainee Business Analyst Programme – Job Guarantee Included. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engine

The programme is completely beginner-friendly, so no experience is needed. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and require

The programme is completely beginner-friendly, so no experience is needed. Complete online training designed to take you from zero experience to your first Business Analyst role. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and require

If you're the type of person who enjoys figuring out why something isn't working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We're working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you'll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you'll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. Role: ERP Support Analyst | Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge articles Help improve support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics AX Understanding of ITIL and service management processes Strong troubleshooting and problem-solving skills Experience working with service desk/ticketing systems Good documentation skills and attention to detail Confident communicator who can work with both technical and non-technical users Ability to manage priorities and take ownership of issues through to resolution This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered

We are seeking a skilled Lead Business Analyst with expertise in SAP ECC6 to lead business analysis initiatives and ensure the successful delivery of technology projects within the industrial and manufacturing sector. Client Details Our client is a well-established entity in the manufacturing sector. As a medium-sized company and require a Lead business Analyst to work on their SAP ECC6 project. Description Lead and manage business analysis activities for SAP ECC6 -related projects within the organisation. Collaborate with stakeholders to gather, document, and analyse business requirements. Ensure alignment of SAP solutions with business objectives and operational needs. Work closely with cross-functional teams to identify and implement process improvements. Facilitate workshops and meetings to define project scope and deliverables. Provide guidance and support to junior analysts and team members. Develop detailed documentation, including functional specifications and process flows. Act as a key liaison between technical teams and business stakeholders to ensure seamless communication.Profile A successful Lead Business Analyst should have: Strong expertise in SAP ECC6 systems and their applications in industrial and manufacturing environments - essential Proven ability to gather and document business requirements effectively. Experience in process improvement and project management within the technology department. Excellent communication and stakeholder management skills. A methodical and analytical approach to problem-solving. Relevant qualifications or certifications in business analysis or SAP systems.Job Offer Competitive daily rate between £400 -£450 (DOE) Opportunity to work on impactful SAP EECC6 projects within the industrial and manufacturing sector. 3 -6 month contract Hybrid (West Midlands) July start

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. Job Description Summary: An integral member of the Actuation Group Finance team, reporting to the Group FP&A Manager. This role supports all core FP&A activities, including month-end close, forecasting, budgeting, and mid-term plan processes. The FP&A Analyst will play a key role in delivering high-quality financial insights, driving consistency across global sites, and enhancing reporting and consolidation processes. In addition, the role will support the tracking, validation, and reporting of synergies arising from the 2025 Safran acquisition, ensuring transparency and alignment with strategic objectives. This position requires a highly analytical individual with strong attention to detail and the ability to interpret financial and commercial data. The role presents a valuable exposure to the Actuation business as a whole and is an opportunity for excellent career progression. Key Responsibilities: Financial Planning & Analysis Support the delivery of month-end close, forecasts, annual budgets, and mid-term plans, ensuring accuracy, completeness, and adherence to group timelines. Assist in the consolidation of financial data from multiple global sites, ensuring consistency and integrity of reported information. Perform detailed variance analysis (actuals vs forecast, budget, prior year), identifying key drivers and providing actionable insights. Support scenario modelling and ad hoc financial analysis to inform business decision-making. Reporting & Analysis Assist in the production and enhancement of standardised management reporting packs for use across the business and for presentation to senior leadership. Develop and maintain robust reporting tools to improve visibility of financial and operational performance across the group. Proactively identify trends, risks, and opportunities through analysis of financial data. Post-Acquisition Integration & Synergies Support the tracking, reporting, and validation of synergy initiatives related to the 2025 Safran acquisition. Work with cross-functional stakeholders to ensure alignment between financial reporting and operational delivery of synergies. Assist in embedding consistent reporting methodologies for synergy realisation across sites. Part-Qualified accountant (ICAEW, ACCA or CIMA) or relevant finance experience. Strong analytical skills. Strong Excel skills. Experience of a financial consolidation system or SAP ERP system. Effective communicator for process methodology. Self-motivated. Focused on learning new skills and career development. Flexible team member with commitment to the success of the function and organisation. *Some travel may be required to support the global organisation. TPBN1_UKTJ

Telesales Manager (Working From Home) Salary: £50,000 to £55,000 per annum About the Role We are looking for an experienced and commercially driven Telesales Manager to lead our Customer Care & Sales Operations function. This is a key leadership role focused on delivering an exceptional customer experience while driving sales growth through proactive customer engagement, quoting excellence, and effective follow-up. The successful candidate will build, coach, and develop a high-performing telesales and customer care team, creating a culture focused on service quality, accountability, and revenue generation. You will play a vital role in improving quote conversion, strengthening customer relationships, re-engaging existing accounts, and developing long-term sales opportunities within a complex, technical business environment. Industry experience within metals, manufacturing, or industrial services would be advantageous; however, we are primarily looking for a strong people leader with a proven track record of improving customer experience and sales performance. Key Responsibilities Telesales & Customer Engagement • Lead inbound customer interactions, ensuring enquiries are handled professionally and converted into sales opportunities., • Oversee quoting activity with a focus on speed, accuracy, and commercial results., • Drive structured quote follow-up processes to improve conversion rates and customer retention., • Ensure customers receive a high-quality, consultative sales experience. Sales Growth & Account Development • Identify opportunities to grow revenue through proactive customer contact and relationship management., • Re-engage dormant customers and develop strategies to win back lost business., • Maintain strong relationships with key and high-value accounts., • Support onboarding activity for new customers, ensuring a positive first experience., • Identify upselling opportunities across products, services, and solutions. Team Leadership & Development • Recruit, train, coach, and retain a successful telesales and customer care team., • Build a positive, high-performance culture focused on customer satisfaction and commercial success., • Provide ongoing coaching, feedback, and development opportunities., • Motivate a distributed team to achieve individual and business objectives. Operational Excellence • Work closely with internal teams including Sales, Purchasing, Logistics, Finance, and Operations to resolve customer issues., • Ensure accurate use of CRM, ERP, and sales systems to support quoting, reporting, and customer management., • Support pricing processes and commercial decision-making where required., • Identify opportunities to improve processes, efficiency, and customer service standards. Performance Management & Improvement Monitor and improve key performance indicators including: Quote conversion rates Response times Customer satisfaction Sales activity levels Revenue performance Provide regular reporting and insights to senior leadership. Lead continuous improvement initiatives across the customer care and sales function. About You You will be an experienced sales or customer service leader who thrives in a fast-paced, customer-focused environment. You will have: Proven experience managing a telesales, customer care, sales support, or service-led team. A strong track record of improving sales performance through customer engagement and follow-up. Experience coaching, developing, and retaining high-performing teams. Excellent communication, organisation, and problem-solving skills. Strong commercial awareness with a customer-first approach. The ability to quickly understand technical products and complex business processes. Experience using CRM and ERP systems. A data-driven approach with a focus on continuous improvement. Experience within metals, manufacturing, engineering, or industrial services is beneficial but not essential. Key Competencies Leadership and team development Customer relationship management Sales execution and conversion improvement Coaching and mentoring Process improvement Commercial decision-making Strong attention to detail Excellent communication skills Key Working Relationships You will work closely with: • Purchasing & Logistics Manager, • National Sales Team, • Financial Controller, • Accounts & E-commerce Analyst, • Senior Leadership Team Additional Information The role may require some travel, including initial travel to North America for training. Responsibilities and reporting requirements may be amended from time to time to meet business needs. Ready to Lead Sales Growth? If you are an experienced telesales leader who is passionate about developing people, improving customer experiences, and delivering measurable commercial results, we would love to hear from you

This is a hands‑on role suited to a practical Process Analyst who enjoys working closely with the business to capture and analyse processes rather than defining future‑state operating models or transformation strategy. An experienced Business Process Analyst is required to support us on an ERP t

WHSmith is seeking a Junior Business Analyst to join their IT team, responsible for defining business requirements and enhancing processes. Candidates should have a strong business analysis background and an understanding of IT processes.

A leading company in the UK is looking for a skilled Business Analyst to join their team. The role involves gathering and analyzing business requirements, collaborating with stakeholders, and ensuring project deliverables align with business goals. Ideal candidates will have a strong understanding o

Buro Happold Limited is seeking a Business Analyst based in Manchester, Leeds, London, or Bath on a hybrid working model. The role involves driving change across systems and processes, requiring a minimum of 5 years of business analysis experience. The successful candidate will work on business and

Forvis Mazars in the UK is seeking a Business Analyst to manage business, process, and data analysis for a variety of projects. You will independently lead and document business processes while ensuring that all business and functional requirements are met. This role demands the ability to integrate

You will be responsible for mapping processes, developing business requirements, and coordinating business analysis activities. Occupop is seeking a Business Analyst in Greater London. The ideal candidate will have at least 3 years of Business Analyst experience, particularly in financial services o

This is a hands‑on role suited to a practical Process Analyst who enjoys working closely with the business to capture and analyse processes rather than defining future‑state operating models or transformation strategy. An experienced Business Process Analyst is required to support us on an ERP t

Hitachi Solutions is seeking a Business Analyst based in Greater London. This role involves gathering, analysing, and documenting business requirements and proposing effective solutions. The successful candidate will collaborate closely with stakeholders to understand business needs, enhance efficie

Birmingham City Council is seeking a Business Analyst to join the Commercial and Investment Team. In this role, you will analyse processes for digital transformation, support project management, and maintain compliance with internal financial controls.

Akkodis is seeking a talented Business Analyst to join their Business Transformation function in Birmingham. This role is critical in driving business change, focusing on understanding stakeholder needs and mapping processes to improve efficiency. The ideal candidate will have over 2 years of releva

Wpp is seeking a talented and enthusiastic Senior Business Analyst to join our OpenDoor team. This permanent position in London will focus on supporting business needs through continuous improvement of processes and governance. The role involves gathering and documenting requirements, preparing proc

Sonata One is seeking a motivated and detail-oriented Business Analyst to join their team in the United Kingdom. This role involves assisting in business requirements gathering and process mapping, along with data analysis and documentation. The ideal candidate will have 1-2 years of experience in b

Sonata One group is seeking a motivated Business Analyst to join our global team in the UK. This role involves gathering, documenting, and analyzing business requirements while supporting process improvements and data analysis. The ideal candidate will have 1-2 years of experience, strong analytical

The Lead ServiceNow Business Process Consultant / Business Analyst will be pivotal in analysing, designing, and optimising business processes on the ServiceNow platform. Lead ServiceNow Business Process Consultant / Business Analyst. The role will also oversee the development and maintenance of comp

Air Charter Service is looking for a Junior Business Analyst to join their in-house Digital Transformation team. Responsibilities include building business knowledge, eliciting requirements, and collaborating with stakeholders.

As a Business Process Analyst, you will play a key role in reviewing and optimising operational processes to maximise efficiency and revenue. An exciting opportunity has arisen for a skilled Business Process Analyst to join a growing Business Transformation team. Are you an experienced Business Proc

TRIA is seeking a Business Analyst based in Bristol for a contract role, hybrid with 3 days onsite. Your responsibilities include mapping processes, producing documentation, and engaging with stakeholders. The ideal candidate has proven experience in hospitality or retail and strong process improvem

Smiths Group plc in Birmingham is looking for a candidate to enhance business processes through automation and improvement. The ideal candidate will define clear requirements for process changes and assist in implementing solutions using expertise in SAP.

IT Works Recruitment LTD seeks an Epicor ERP Business Analyst to enhance the Epicor ERP/Kinetic platform. The ideal candidate will have extensive experience with Epicor ERP, strong business process knowledge, and outstanding communication skills.

Mace in Greater London is seeking a qualified individual to drive business process understanding and stakeholder management. Responsibilities include capturing requirements, creating process maps, and leading smaller projects.

We’re now looking for a Business Process Analyst to play a key role in analysing, improving and optimising business processes across Compass Group UK & Ireland. Experience with ERP systems, process modelling tools or process mining platforms. Analyse and document end‑to‑end business processes

Hitachi Vantara Corporation is seeking an experienced Business Analyst to enhance efficiency and business performance through the analysis and improvement of processes. This role involves gathering, documenting, and validating business requirements, collaborating with stakeholders, and using various

VoiceAbility is looking for a Business Analyst to drive process and systems improvements. Ideal candidates will have demonstrable experience in Business Analysis and process improvement, with strong analytical skills and the ability to communicate complex information clearly. The role focuses on doc

DXC Technology is seeking a Business Analyst in Greater London to analyze business needs, map problem spaces, and support organizational changes. Experience in business process modeling and analysis is desirable. The ideal candidate will be organized, outcome-oriented, and skilled in eliciting busin

IBU seeks a Senior Business Analyst (Insurance) to drive innovative projects in London. This role involves collaborating with cross-functional teams to analyze business processes and enhance operational efficiency. The ideal candidate has over 7 years of experience in business analysis, including 3

Senior Consultant Process Business Analyst – Centre of Excellence (Reinsurance Technology). Act as a trusted client partner, translating business needs into robust technical and process solutions. SAP BusinessObjects, MI solutions).

Business Analyst to lead the requirements gathering function and work closely with stakeholders in England. Essential skills include proven experience as a Business Analyst and strong documentation and stakeholder engagement abilities. This role focuses on enhancing delivery quality and driving busi

Cognizant is looking for a Business Analyst to work within the Retail and Consumer Goods domain, focusing on validating business initiatives and enhancing processes across the business.

Meraki Talent is seeking a Business Analyst to join their consulting team in Greater London. You'll analyze processes and produce high-quality deliverables for senior stakeholders while gaining exposure to private equity operating models.

Graphcore is seeking a Lead Business Analyst in Cambridge to lead discovery and design activities across complex transformation programmes. You will shape process improvement and support business teams in making better decisions.

Lead requirements gathering and process mapping workshops across finance, supply chain, and operations to define business needs for the IFS Cloud implementation. Translate business requirements into functional specifications, ensuring alignment with IFS Cloud capabilities and best practices. Act as

A leading investment management firm is seeking a motivated Business Analyst to join their Private Markets platform team.

ACCA Careers is seeking a Senior Associate Business Analyst to support the management of external workforce processes. This role involves defining and implementing process improvements, collaborating with various stakeholders, and supporting the onboarding and exit of external workers. Candidates sh

A global analytics company based in the United Kingdom is looking for a Senior Business Analyst to enhance customer and employee experiences through process improvement and data analysis. The role involves gathering requirements and defining specifications while collaborating with business teams to

A leading iGaming company is seeking a Senior Business Analyst to work remotely with monthly meetings in London. You will bridge the gap between Commercial, Finance, Portfolio, and Technology teams, ensuring processes are efficient and aligned with strategic objectives. The ideal candidate has exper

A global membership organisation is looking for a Business Analyst on a 6-month fixed term contract to map business processes and data flows. The ideal candidate will have advanced Excel skills, strong data analysis abilities, and experience in managing business relationships.